Kent RO Complaints & Reviews

My name is anil s joshi
From karjat dist raigad.
I complaint against kent in consumer forums website through kent. On first service your service engineer tells that to fit extra purifier filter for secure my kent purifier, then second time service engineer tells that it's duplicate. And tells my purifier filter damaged for that filter, it'd ridiculous experience from kent

Plz resolve this problem immediately otherwise...

This is in context for replacement of my kent maxx water purifier purchased last year. The machine has broken down 11 times over a span of one year and regularly repaired. Still the problem persists but the company is not willing to replace it citing no replacement policy and i have to bear the expenses.in normal circumstances, once or twice the machine can go bad, but in my case it has far exceeded it which proves the manufacturing fault,...

We have lodged a complaint on 03/05/2018. Our machine is totally dead with constant alarm sounding. There is a ca patient at our home & thats why we requested a early solution of the problem. But unfortunately that local service centre nc sales & services in kolkata is least bothered to respond. Repeated calls to centre is answered by a phone operator who parrots the same line again and again. Bloody use less organisation. Biggest mistake...

We asked for replacement of the filters off our kent ro water purifier. The otp was 65527. Though it was assured that the technician will come in 48 hours, no technician has visited here still after 5 days. First the chittoor office contacted me on phone and transfered the case to tirupati office. The tirupati office contacted me on phone and assured to come on 3rd september for sure. Yesterday (4th setember) i called him again to remind....

I had booked a service request on 04th september, 2018 for my water purifier kent max for normal servicing job. My request no. Was[protected]. The machine was under warranty. The job was originally assigned to one mr. Binay (Cell[protected] via text message from kent. However, one mr. Anil (Cell[protected] from royal service, an authorised service franchisee of kent, had visited my home at 4.30 pm yesterday. Initially we hesitated to...

I have kent ro system installed in my home 10 years back.
Im in bangalore. I need service help. I have paid for amc but i dont get any service. Ro system was working fine but after payment of amc - dealer in bangalore (Sanjay nagar) doesnot attend calls & doesnot do service of machine. My calls to service centre not attended & service engineer doesnot bother about the calls...

Pathetic service by kent. Purchased a ro from kent in 2017 and within 11 months, service person, send kent cutomer care told to replace 3 filters costing 3500. Also insisted on buying additional amc and spending 7000.
Later on, when we called kent ro customer care, they told this is a third party amc and they have no idea.
Why on the earth then you send these local agency "rain drops" to us.
Now it is exact 2 months since...

Highly irresposible behaviour, a bunch of cheatsters fraud, would recommend never to buy kent filter. Inspite of repeated remindets and calls, the technician does not even turn up to check the product, moreover the peopleat the complaint centre are simply unaware of the procedure to be followed. Ii had lodged a compaint at the service centre on 25th august 2018, but there is very poor response. They charge us rs 5000 for a yearly contract...

My complaint is after installation no any response or notification get from kent ro for regular services. Now when i inform about service, then he gave the answer to give service on a paid basis while i could not given any service after installation. Is not any responsibility to know how many ro machine install in particular areas and was given regular service in warrenty period. He keep quit and wait to cross warenty period
. Very...

My kent pearl ro is under warranty. On 02.09.2018 one of the support hook broken. Immediately i have registered the complaint using their app. My request id is[protected]. On 03.09.2018 i received an sms with details of the service engineer. Until 4 pm no body called or attended and lethargic answer from customer care too. Serious manufacturing defect....

I have purchased kent prime in april 2016 since then i spent 10000 for maintenance (Excluding two repair in warranty period). Recently in april 18 i have been charged 2500 for filters and then in jun again i have been charged 3000 torso. E spare. It stops working suddenly and i have to spend some amount. It again started warning alarm i have to arranged 3k-4k again for its repair/maintenance. Never buy kent. It's better to buy a local ro...

Hi,

I have purchased a ro purifier in 2015 for approximately 8000 rs. Since then we have spent around 9000rs on the maintenance. All the parts needs regular replacements. Now the money spent on the maintenance is more than the product itself in 3 years. Now the latest bill has come around 2700rs. So we are not ready to encourage this.
Is this the quality of your products.? I'm very disappointed.
Let me know...

I have kent ace in warranty but its tank is leakeging. And the company says we cant do anything in it. There is no breakage its leaking from water level meter. I m really dissappointed bcoz using cant from last 4 years. If company not resolved my problem i will write all the matter on my social to disclose the fraud in the name of service. Cont no is [protected]...

Just before warranty they charged 1000 for changing the filter and later the RO started giving problem within a month. Technician installing faulty components. Also ask for new charges even when informed it's within warranty. Just in July I paid 2500 and now they are asking for another 2500....

Dear Kent RO team,
I would like to inform you that i have worked with Kent RO system for last 3 year and on 18 july 2018 i have resigned from my designation due to my personal problems and clear all allotted assets of Kent RO systems but still i did not received my salary of 22 days along with that my Original certificate deposited in HR department they were deny to provide my Certificates, now i am requesting you please look into...

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AppliancesKent RO poor kent ro service
Kent Ro — poor kent ro service


Dear Sir/Madam,

We have purchased a RO 9f kent make in 2016. It costed us approx 13000rs for new RO. Now each year we are spending close to 12k for its maintenance. We have made several calls to kent RO over email...

Kent disowned the responsibility of dolphin refrigeration, your local franchisee for their amc contract @ rs 7000/- end on 22/06/2018.

On clarification of not getting service as per amc contract since january 2018, they explained, as they have record of calling customer care last week only, they out-rightly reject the contract by their authorized local franchisee who dealt with us june 2017 for one year amc.

Fact...

I had to make several calls to Kent customer care to buy a water purifier from the regional distributor at my city. Each time I spoke to the customer care, the first thing they would say is that they are sorry.. it was irritating to hear this because the matter of my call would never be addressed efficiently. Finally I abandoned the dealer and bought a purifier through Amazon. Now I am undergoing the same problem for installation. I have...

Dear Sir/Madam,

We have purchased a RO 9f kent make in 2016. It costed us approx 13000rs for new RO. Now each year we are spending close to 12k for its maintenance. We have made several calls to kent RO over email and phone but all in vain. There is no reply from kent. Please find below the email which we have forwarded to kent RO.

Kent RO I have spent more than 12k yearly on kent RO parts which are installed...

I have kent ro pearl. The dealer from whom i had purchased the filter called me and told me that the first servicing is due so he is sending a technician for the same. After servicing and changing the filter cartridge the person prepared an amc and told me to sign it. I told him that i don't want any amc then he told me that i have to give him money then. Now my concern is that i hadn't ask for the servicing or the amc, why i have to pay?...