Kent RO Complaints & Reviews

I have purchased this machine by paying around 16000. For the first 8months everything was alright, than one fine day the tank started leaking. I called the customer service and they arranged visit of technician, as per him the tank had to be replaced and since machine is under warranty will be done free of cost. From then on i have made some 50 calls, registered complaint again 3-4 times, but they just close the complaint saying your - compalint...

Have taken new ro last 4 months ago, while selling they given big big word that this is modified one and under guarantee of 2 yrs (Full ro). But now the water tank cracked and while contacted there representative they said that it will be chargeable. Within 4 months the tank cracked don't what will happen in coming days.

My advice is to all new ro buyers that not to buy this deteriorated quality product. There quality is very...

I have purchased kent max (Kr[protected]) on 23.12.17 supply with municipal water. Now it's muddy in water. I came for contact customer care for changing filter. Service man told pay for filter. I refused. Why i pay. First filter they want change free of cost. I have also check water purity of system water and muncipal water. I found same both. I confused i have purchased rs 7500 for this system. Then why it's purchased. Why hemamali ad this...

I am utterly dissappointed with the service that is provided by kent ro agency — s. D services, natun pally, benachity, durgapur-13, west bengal. The service engineers comes and goes along with senior technician and he finally said that we will revert back within 2 days, already 10 days over without any resolution, before this many atimes when ever they came for servicing forcefully suggested to change all the parts which i have spend and...

On February 2018, I had to buy AMC for KENT RO. so I called KENT RO customer care . They sent one representative wearing KENT ID card. That Representative sold me AMC for two years. while giving receipt, I asked him why he is not giving KENT Receipt(in receipt company name was APEX ) . He told me that his company having tie up with KENT Ro . He also show me all KENT RO price list and Receipts. when 4 months passed, I called KENT RO customer...

Hi,

Kent service is worst. Kent service is service people are cheating people. They don't behave properly. They are the worst service which i have seen.

Kent service provider dynamic ro systems and pearl infotech are cheating people.

They come to home. The issue is not resolved. It repeated very month, still they bill without resolving the issue.

In this area there are lot of people...

Dear sir...
Mera kent ace ro hh... Jo pichle 10 dino se krab hh... Jiski complain mene 2-3 bar krwa di hhh... Pr mera ro abi tk thik nhi huaa hhh... Or na hi mere pass koi call aaya hhh... Bs complain ka msg aa jata hhh... Or ek din bad closure complain ka msg aa jata hhh... Jo ki meri complain sahi kiye bina hi usko bnd kr di jati hh... Apse request h ki kent service ko phle jesi turant solve krne wali bnaye or mera ro mujhe jaldi...

I have bought and installed a kent pride water purifier on 26/07/2018 vide memo no. M/18/1393 dt 25/07/18. At the time of installation it was found working. The agent of the company left in the afternoon after fitting the filter. I have collected 8 lit. Water as per tank capacity. After 6 hours i have tried to collect water switching on the plug, the machine was dead, not functioning.in the morning i have informed the matter to the agent....

I am using Kent water purifier and Serial Number is KR[protected] and it is under AMC. It is a horrible experience with Kent service team (Unique Service Center). Service lodged on 19 July 2018, service engineer (Bappa Das) came same day and after checking engineer told me that we need to change the pump inside and they will provide a repairable pump ( For new pump I need to pay Rs. 2400 ) within 2 days but it was not happened and I called...

On 29th july i called the service centre to get the ro serviced. The technician who came and checked said that the ro was working fine, the purity of water was fine. Still he said that the recommended time period of replacing the filter is 12 months. We got the filters replaced for 2800rs. After replacing he said everything was working fine. Right after he left in 15 mins the ro started leaking. We filed a complaint with case number [protected]....

This is for your information that on 25/7/28 one Kent Pearl was installed Sl.no. KR[protected] and on 27/7/18 it stopped working. And after lodging a complaint an technician came an answered "electrical gadget anything can happen any time" then how does these poor quality material passes your quality check. Now after replacing the malfunctioning part they said me to call to customer care for an OTP and the customer care said no OTP can be...

I have purchased the water filter in the month of march, 2017 and in the last one year, i have changed filters four times which is almost every three months. The water used for purification is water supplied by ghmc and we don't have bore well in our complex. I am not happy with the machine i have purchased and never come across when i used aqua guard water filter for ten years before i switched over to kent. Please revert.

Thank...

I purchased ro machine just 12 months back and till now i have made almost 10 to 15 complaint of the machine, i spent lot of money on the machine and it is almost non-usable. I have been talking to regional manager and area manager also, but nobody seems to fix the problem permanently. Every month either ro filter will get spoiled or sediment filter get spoiled. I am fed-up of following up with the kent. I have no energy left in following...

Product : kent prime
Serial no. - kr[protected]
Customer's name: dr. B. K. Sarkar,
B. I. T. Mesra, ranchi, jharkhand
Phone number: [protected]
Date of installation : 23.02.2016
Invoice no. 22401

Complain: parts of the machines supplied by the technicians are not satisfactory at all.
Services by the technicians assigned by kent office are not satisfactory at all.
br...

I have been using a kent ro machine for the past 2 yrs. The pump-motor joint has started leaking, perhaps its because kent is using plastic parts to cut cost and they wear down pretty soon. The technician was not able to repair the leak, and has asked us to replace the whole pump itself. Now, 1. Why should the pump-motor unit be replaced, if its only a leak problem and not a motor problem. Obviously cost of repl is high rs 2400/- 2. Is a...

I have bought Kent Prime in December 2017

We are facing lot of issues with the machine. We had to replace Many part with in 7 months. I Think Company Or distributor fraud with me.

I have raised several complaints using customer service but not getting any proper response.

Request you to replace the machine....

Dear sir/madam

With ref to above mentioned subject i bought kent strerling plus

I am getting harassed in getting service as everyday i am getting false promises n commitment for the srvice and day in day out share me new formalities through your staff members and off lately your staff has installed unworking machine.

I request you to act immediately to resolve this matter amicably. I thank you,...

This is hari from chennai.

I have bought kent prime in november 2016.

We are facing lot of issues with the system. We had to replace each and every part within1.5 years. It seems more like our particular product is more faulty.

We have raised several complaints using customer service but not getting any proper response.
Please help?

Request you to replace the machine it's...

The complaint was lodged vide reference no.[protected] on july 16, 2018 since the water from the outlet was only coming drop-by-drop. Technician came and replaced several parts and i was charged rs. 6, 500/-. It was observed in the evening on the same day that though both green and red lights are glowing, water was not coming. The same was reported to the technician but he told that he will be on leave from tomorrow hence can not come and...

Name: kent supreme mineral ro
Serial no: kr[protected]
Warranty status: in warranty
Start date:09/02/2018 end date:09/02/2019
First i registered complain at kent service on[protected]
Case id:[protected]
They send technician and he told me u. F. Frt and ro membrane need to change.
Then after three days continuous effort again technician ist my house and replace this parts. But problem no solved...