Kent RO Complaints & Reviews

I never knew your agents are so qualified.
I had raised installation request. The assigned person never came instead someone else came. That guy broke the water pipe inside my kitchen wall while fixing the connector in the tap. The way he tightened the tap the pipe l shape connector got broke. Plumber had to break the wall tiles to get it repaired. That costed my 1000 rs. Additionally my owner has demanded 5k for the broken wall. Along...

Hi,
I am a regular customer for kent.
I had purchased kent ro Grand plus.
I have also purchased amc also
recently I had raised a request about filter change alar
the techician had turned off the alarm without changing any filter
now 3 member of my family are ill including a baby.I want to take you guys to court
Please tell me how to proceed on this...

I had purchase Kent Super Mineral RO bearing SNo KR[protected] at Mhow, Madhya Pradesh in September 2015. I have now relocated to Bangalore and placed a request with Kent RO for intallation of my Kent RO calling their helpline on 19 Jul 2018. I was assigned request no[protected]. The request was assigned to Mr Akhil but till date nothing has been done by the service technician and when I made a call to Mr Akhil, he has neither received my...

Hello,

Sr No: KR[protected]

I requested for Reinstallation of Kent Ro from my Old house address to new one. Services person reached to home as per timeline and Connected the RO with the Water connection and he said I will come tomorrow to check TDS as my TDS meter is not Working.

After some time his Boss call came and asked for the Closure OTP, I asked that TDS checking and TDS setting are pending...

I have purchased Kent Grand Plus RO on 22.04.2018. Within few days of purchase of product it started giving troubles.

First time i. e on 25.06.2018 carbon filter and one other part was changed
Within one week after this RO again stopped working. I asked the engineer not to close the case because after lodge of complaint service engineer take 48 hours of time to visit. But everytime the case is closed without my permission...

I own a grand plus filter with a 3year AMC in effect at the moment. My machine stopped working 15th July 2018 i.e. Sunday for which I booked an appointment from the Sun Services, kolkata (the service centre in charge of my AMC). They gave me an appointment for 17th afternoon i.e. after 2 days for which I took a leave from my work ( am a doctor working in a govt. hospital). Then till noon of 17th I was told that a mechanic has been assigned...

Dear Sir/Madam,

I have purchased Kent RO Supreme with 17500/- at 4 years back, Hardly i have used 1 year. later it started harassing me with so many problems.

every time I had to pay 3000/- for servicing, every time one or other will fail.
I doubt they intentionally set to fail one part every other time.

so far I had to pay 20000/- for repair which is not at all reasonable.
br...

With reference to following mentioned detail I have got distributor ship of KENT R.O.SYSTEM through Mr. Haresh Thad (ASM KUTCH ), and material of r.o. system also bought worth about 3LACS. And at the time when I bought mentione material I promised to get service centre of Anjar and Adipur also where there is no service center of same pincode, now after approx 20 day I have not got even distributor certificate or service centre agreement....

I am a serving soldier of indian air force . I purchased a kent ro grand plus sl no kr [protected] on 08 jul 18. For installation customer care was approached . Installation was completed. But the very next day the machine gone unserviceable. Again i made a complaint. Service engineer visited on 14 jul 18 and suggested to install additional pre filter costing rs 850/_. The following need to be clearify. No.1 -is product supplied to csd is...

I am literally at my wit's end waiting for the service technician to arrive at my place. I have placed a complaint and it's been 4 days that I have not received any service from the provider. On the third day they give me the number of the technician but he is not willing to come for some unknown reasons.
I have left my daily life routines and am at the mercy of either Kent service center or the distributor.
This is the worst...

Hi team,

We got this product just over 1 year ago and I have already called customer care with issues around 5-10 times. In the first year I didn't really bother because the service was free but I had to spend a lot on filters. Recently it again broke down and apparently according to your technician this is a bigger problem and the suggestion from him was to replace the pump every year which costs Rs.5000/- every year. Do...

On 30th June 2018 I contacted Kent services for some issue and I was asked if I had AMC or not confirming the product as Out of Warranty and under no AMC I was provided with support within 1 hour and was charged 7850 for AMC for 1 year. I was assured of similar levels of services but within a week there came another issue of no power, while I reported it on 5th July I was again asked if the product is under warranty and confirming that it...

I purchased a Kent RO of 10 L capacity and at present it is covered under annual maintenance scheme of the Company. For last few days severe leakage of some pipe joint is happening during filtration and water dripping down from the top machine area. I fear short circuit and grave damage to the components. I filed a complaint through interactive voice system and executive and have been provided with complaint no.[protected] on 9.7.18 evening....

Hi,

This is in regards to the service done one week back for my Kent water purifier. The service provider was Prompt service from Seawoods, and the technician who did the service was Mangesh who told us all parts need to be changed which we did for Rs 4800/-. Since he left the purifier started leaking, and when we tried calling him for weeks, he never turned up. As per the receipt provided to us, we decided to reach Prompt...

Its been more almost 10 months and I have request for repair of the RO for more than 12 times.
After every 20-30 days one of the part gets torn.
This time they said the filters have a warranty of just 6 months so you will be charged for it.
I had even paid 1500 extra for one year extended warranty.
I have paid 1500 extra for 2 external filters, those too are not working.
I am fed up of this visits and low...

KENT RO: Pearl...

Its just 7 days old.. Power is on but service light not working which means power is on but there is movement in water and not working, last engineer said due to water pressure but there is not at all any water concern, as we have used other RO too..i am failed to understand KENT does not have any media to make complaint over call..simply they have service request that's it...

At the time of...

Looting the customer has always been a priority for the Kent service persons!!!.
I got my Kent RO re-installed to a different location and had to pay Rs 6000 for parts replacement which i think was not required.
The technician told us to replace certain parts as he felt those parts were not working properly, I wonder how they judge that the component is damaged just by having an external look at the parts which seems totally...

Post installation warranty card was not provided to me and even after multiple request to vendor duplicate warranty card was not issued.

Every month (For last 5 months) the kent machine stops working and technician asks to replace certain parts which cost around 4-5k.

What is the point of having such a machine? My neighbor is having a aqua guard machine which is working absolutely fine.

If my kent...

On 22.06.18, onwards i am making complaint about kent ro is not working through online, every time they are giving rajeev-[protected] and with in 48 hrs, he will attend. But no body approached me till ow, again i amde complaints 03 times in online, but no respond. This rajeev is not picking the call.

If the administration not giving priority to customer or service, then stop business....

Dear team,

Our kent ro machine purchased online and installed on dtd: 23.09.2017 (Warranty).

We received one massage in our register mobile on 07.06.2018.

Quote:
Dear customer,
Your request[protected] is registered with us & will be attended in 48 hrs. Your machine is under warranty. No service charge will be applicable. Please wait for authorised engineer detail sms. Track status...