Samsung India Complaints & Reviews

I purchased M31 in May'21 and in Sep upon its first fall the screen broke. Display and other things are working fine. I had purchased the phone for its durability after watching reviews showing drop test and that this phone has Corning Gorilla Glass. Service Centre charging for Display which is working perfectly fine, they are also assuming to change the folder upon change of screen which again is a rare possibility, generally screens do...

Am highly disappointed this time with the Samsung service & customer service team, no one taking care of the customer issue .

Last two received the same answer from your team. ( We have acknowledged your concern and sincerely apologize for the inconvenience caused to you.
We would like to inform you that your case is already running on the CEO desk. We assure you that our relevant team member will contact you as soon...

Dear Sir/ Madam,
I bought Samsung refrigerator ( model no.SAMSUNG FF C 523L RY54K6558SL REAL SSL)on 12th August 2019.And exactly after 12 months of warranty, it stopped cooling in the month of June 2021.A complaint was lodged with the customer support, wherein the technician replaced a valve and filled gas, in the month of July.Hardly into 1 month of repair, it again stopped cooling.We lodged a complaint with the same service centre(RLogic...

I had recently booked a complaint with Samsung customer care (From [protected]@gmail.com) that my fridge was not functioning. They appointed an engineer to look into the issue, he came and told that the inverter panel may have shorted so they need to change it, if the compressor is damaged then that also they need to change.

I the fridge was bought by my father who died recently due to corona, we are unable to locate...

I purchased Samsung Front load washing machine, model, with invoice with 3 years warranty. I have still more than an year until the warranty expires. The machine stopped working and I raised service request id on date at area pincode 411027. Serivce engineer named Sachin (with Mobile number - +91 [protected] ) came for servicing and he said that due to Rat bites on wires they can't cover under warranty. I asked him to show Rat bites on wires...

Don't knw what's worst.. The product, the service or the customer care...
1 year 2 months brand new 40k+ phone stops suddenly & is diagonised as mother board problem after 1months of service repair attempt. Cost estimate 10k.
The customer care doesn't bother calling up & has the audacity of challenging the customer. Moreover the center in charge tries to reason without knowing the facts defending his tremendously incompetent...

Hi team I have not sync my mail ID in Gmail icon also enabled to update my contact...

Dear Sir,
I would not go in detail explanation of the mental harassments I am facing with your service but instead give you my order number and service request number. Please go through it and kindly deliver my product bought with hard earn money.
Order #[protected] placed on SEPTEMBER 2, 2021
ticket id is 2192092...

I had ordered Galaxy F62 (6GB RAM) (Black) from Samsung shop e store with order id [protected] on July 24 2021. and they cancelled my order, i try to reach customer care but there was no response from there side i raised an escalation for call back but no response. After this, i got a email from Samsung regarding my refund and that was also partial refund they deducted payment gateway charges, this is not expected, first of all they cancelled...

Hi,

I have purchased Samsung M30S mobile on January 2020, the mobile crashed while opening whatsapp message

When taken to service center at Porur, chennai they have told that the Motherboard has gone and told to throw this mobile and buy new one

Pathetic service and Samsung has started fleecing customers...

Samsung M31 has been fitted with Corning Gorilla Glass to increase its durability and goes through drop test, hammer test, but it fell from my pocket and broke.

How is this possible? Or isit that customers should not trust samsung and get a gorrila glass cover over the phone glass. In that case company should not work upon durability and can provide cheaper phones.

I purchased the phone in May and glass broke...

HI Sir,
I am prathyusha from ongole, vip road.My samsung washing is not working so I gave complaint to the Samsung service center in ongole, his name is jilani, he is fraud person, he took 9k from me about parts but he did not repair, worst service, he trouble me alot, pls take action and pls send another person about service, we lost our money....

Hi Team,

I placed order# [protected] for a Samsung Tab A and Samung is not delivering it. I am attaching the order details.

Nobody at Samsung cares of it.

Please help.

Regards,
Manoj Mal...

I have visited the Samsung service center on 30th Aug 21 for one minor issue when I pressed side key button then it was automatically dialed 121(Emergency Number).

After 2 hours when I reached the service center for collecting the handset, they told me the motherboard is tempered and we will not be covered under warranty.

My handset is just 6 months old and earlier it was no physical damage and my handset was...

My wife using M30s from last 21 months but since last update mobile crashesh apps and reboots on own or switches off and then not rebooting service center citing the motherboard change at 6k...

As per the product information the glass on M31 is Gorilla glass...and the phone just fell from my hand and the glass is completely broken...how come Gorillla class can break like this...

I purchased samsung Galaxy m21 smartphone 14 months ago through online.
After recent software update my phone start hanging and auto restart problem occurs.
I went service center and they said its hardware problem. I contacted Samsung india coustomer care and they said "if motherboard is malfunctioning because of software update we can't do anything even for 100 or 500 unit unless that problem occurs in large scale."
This...

A reputed company like Samsung is delivering such terrible products, I am very disappointed using Samsung Galaxy M21 Phone, which was purchased almost a year back. It suddenly got stuck on Samsung Logo screen while turning it on. Tried multiple possible solutions by own, online forums and with the help of local shop vendors, no success. Unable to do any action to fix the issue, not able to do Reset/Factory Reset/Restore/Turn on in Safe mode...

Sir,

I had purchased Samsung Refrigerator 255 litre having model No. RR26T389YUT/HL/2021 (IMEI/ SERIAL No. 04D64PBR200153) from Flipkart on[protected].

From the day I was experiencing issue of generating moisture in the refrigerator due to its manufacturing defect and it increases gradually and finally in the month of June/ July it reaches to its peak. Due to excessive moisture, vegetables/fruits got spoiled...

Dear Sir/Madam,

I purchased Samsung Fully Automatic Front Load 6.0 kg washing machine from ezone store saligramam Chennai, on 15th March 2015, with my icici credit card. The motor warranty is 10 years. Now I have some major issues with the motor. The Samsung service centre is requesting us for the original bill. The original bill print was vanished which was provided by the store. Hence I request you to provide me the duplicate...