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ABN AMRO Complaints & Reviews

2.9
Updated: Dec 4, 2025
Complaints 483
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Unresolved
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ABN AMRO reviews & complaints page 16

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K
Kunal Prasher
from Bathinda, Punjab
Jun 2, 2009
Resolved
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Dear Sir/Madam,

I was having credit card of ABN Amro Bank( No. [protected] ).It was closed by bank due to some late payment in 2007. .Their executives are harrasing me to pay everymonth. i told them many times to settle it down.I have paid a lot to the bank which i was not supposed to pay.Please help in solving this case. As I am very depressed from this situation.i Cant pay anymore.

Regards
Kunal Prasher
Aug 14, 2020
Complaint marked as Resolved 
I HOLD A CARD NO. [protected] OF ABN AMRO BANK, LAST YEAR SETTLEMENT WAS DONE FOR RS. 19500 IN SIX INSTALLMENTS, BUT THE LAST CHEQUE BOUNCED, AND SAME WAS PAID IN CASH ENSURING THAT ACCOUNT WILL BE SETTLED, WHICH WAS NOT DONE SAYING THAT THE SETTLEMENT GETS VOID. NOW ON 06.02.2009 I RECD A CALL FROM DELHI ( RITIKA AGARWAL HER MOBILE NO. [protected] & OFFICE NO.[protected] STATING THAT A HAD AN OFFER OF RS. 18110 ON MY CARD WHICH I CAN AVAIL BY PAYING MY DUES OF RS. 14, 000. I AGREED TO THE OFFER SHE DID A FAVOUR AND SAID ME TO PAY RS. 10, 000 TO SETTLE MY ACCOUNT AND GET THE BONUS OFFER WHICH I PAID ON 07.02.2009, NOW WHEN I CALL HER SHE DOESN'T PICK UP THE PHONE AND SOMEONE PICKS UP THE PHONE AND STARTED GIVING BAD WORDS TO ME. I DON'T NEED ANY BONUS FROM THEM, I ONLY NEED IS ACCOUNT CLOSURE LETTER SINCE I HAD PAID ALL THE DUES AS AGREED, PLEASE DO THE NEEDFUL
pls chek my a/c has been colsed... credit card a/c number. [protected]

pls chek this a/c has been settement.. pls chek and revert me

my cell no [protected]
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    S
    Suchita Aggarwal
    from Delhi, Delhi
    Jun 2, 2009
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    Dear Sir/Madam,

    This is with reference to my salary account number 1299052 which was started on 20th Dec’06. I am using the debit card for the same and the bank has deducted the debit card charges + service tax on 4th April 09.
    I had words with other employee and they are not paying any charges for the debit card.

    I am wondering how can a bank deduct debit card chages from me only??

    Regards,
    Suchita Aggarwal
    Yes Suchitra,

    It was happened to me and my colique also. We are working in a BPO company, and the bank has deducted debit card annual fee from me and my friend. What i did was i have reimbursed that money by reward points(300) but my friend get the debited money in different way, he send an mail and asked them as how its possible to charge the debit card annual fee for my salary account like that, then after a couple of days it was credited into account. Actually i dont know this way, then i realised this and now i have sent an mail and awaiting for reply.

    Thats the improper rules happening in ABN. So you can also mail them or call to customer care and ask them to reimburse the debited amount.

    Thanks,
    Karchi SM
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      S
      Sameer Joshi
      from Mumbai, Maharashtra
      May 29, 2009
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      Dear All

      In this tough economy companies are kicking off their employees for cost cutting, ABN Amro Bank is going to lay off around 6000 people to manage their expenses but i would like to bring to your notice 1 much important thing. I am receiving my bill of ABN Amro Credit Card from last 3 month's of 00.10 Paise. they might be spending atleast 15 Rs. to process my bill and submitting it to me. but they dont realise that this 15 Rs can be the salary of any of their sweeper's of 1 day

      I would request ABN Amro instead of laying off their employees try to manage such small things where they can save the money and can sava 1 job...
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        M
        Munissh Ahuja
        from New Delhi, Delhi
        May 27, 2009
        Resolved
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        Resolved

        Hi,

        Following was the first mail i sent on 06/03/2008 04:50 PM to ABN AMRO.

        Hi

        This is to bring to your notice in written after 2 communications with your Customer care executives, who tends to give false information and commitments to customer about their transactions.

        Reason - Transaction - 24th April, 2008 - Dinners Plus - Rs.1999=00.

        This above transaction happened without my consent for which i even filed a complaint in your ABN AMRO centre on 24th April, 2008 - Exec - Vikas ID - YXI (This ID was given to me by Suruchi). Vikas transferred the line to another executive, i don't remember the name of her and was promised by her that the money would be refunded in the next statement without any docs submission. Beforehand, she checked and confirmed that YES i was billed without consent as i ONLY called to enquire about the DINNER PLUS thought to be DINNER CLUB in the prior call.

        And, was told that i will receive a call to know more about it which i NEVER did.

        On 30th of the same month i received the kit (i was not in Delhi) and when on 29th May, 2008 (don't remember the exact date) i spoke to executive, who then transferred the call to the CUSTOMER LOYALTY DEPT. Officer - Suruchi Shrivastva who stated that i need to return the Welcome Kit and then only upon it the money in FULL i.e. Rs.1999=00 would be refunded.

        THIS WAS MAILED TO ME ON 30TH APRIL WHEN I CANCELLED IT ON 24TH APRIL WITH THE ABN AMRO CUST CARE EXEC.

        Now, after that i sent the card through DTDC:

        DTDC Courier
        Date - 3/11/08
        Ref# - Z81322868

        But they lost it during transit.

        Thereafter, i again contacted the ABN AMRO through mail and phone and the following resolution i received from them:-

        “Dear Mr. Ahuja,

        This is with reference to your email dated May 20, 2009.
        We would like to inform you that as per our records, the Dining Plus card has been delivered to your mailing address on April 30, 2008.
        We regret we are unable to reverse the offer fee of Rs.1999.00 without receipt of the Dining Plus card. Therefore, we request you to pay as per the statement to avoid any accrual of charges on your card account.
        You may also quote the reference number [protected], in case you need any further clarification on the above resolution.

        Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

        Assuring you of our best services.

        Yours sincerely,
        Cardservices



        Please help me to get it sorted.

        Note: i have asked them to dis-continue the services with immediate affect in April, 2008.

        Regards,

        Munissh Ahuja
        +[protected]
        Aug 14, 2020
        Complaint marked as Resolved 
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          A
          ambika kumar
          from Delhi, Delhi
          May 27, 2009
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          hi after my transaction its been 3 months initially they not started sending me the statement then in fear i have deposited the first month bill in drop box with that after five months abn amro telling check is not in correct ways signed and by that time started charging interest witha all my complaints number they are telling its not correct refrence number . i am asking for a settelement but bank is chaging me the additional interest which i am not liable to pay even so many times they calling and giving me some bad remarks in phone by the agaents and even i will cal them they will say we will keep on charging interest!

          please advice

          ABN AMRO Credit Card — Monthly statements

          I don't receive monthly statements. Further, guide me from which site should I download the statement or view my a/c.

          Anil Phadke
          I don't receive monthly statements. Further, guide me from which site should I download the credit card statement or you send credit card statement to my mail id...
          I am not receiving any statements from your end. Please send me the statement immediatly
          don't receive monthly statements. Further, guide me from which site should I download the statement or view my a/c.

          my card no [protected]
          Dear sir,
          Please send the my credit card statement in my ID.
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            D
            Dr Wilma Delphine Silvia CR
            from Hyderabad, Telangana
            May 25, 2009
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            Sir,
            I had given the details of change of address on 16th May 2009, still I havent received the credit card statement for this month because by 2mrow I have to pay the dues. Kindly inform me atleast now by email or by sending SMS . Thanking You
            A.satyamurthy
            Credit card No.[protected].
            No.2 Gayathri Street,
            Srinivasa Nagar,
            Peerkankaranai,
            chennai 600 063.
            Cell No.[protected].

            As I could not attend the tour program, I request to kindly cancel my acceptance nd credit the amount (MMT MONEY SAVER FEE. RS.4999/= & SERVICE TAX INCL. EDUCATION CESS RS.635.91.) in my credit card. Another one I request you to say, I used my credit card, within total limit, Ihave given following details.


            24-Nov-d2009 J.K. AUTOMOBILES KANCHIPURAM IND 1920
            25-NOV-2009 JAI AUTOMOBILES CHENNAI TMN 978
            16-DEC-2009 PARVATHI ORTHO HOSPITA CHENNAI IND 8425
            16-DEC-2009 PARVATHI PHARMACY CHENNAI IND 3619
            16-DEC-2009 PARVATHI PHARMACY CHENNAI IND 613
            17-DEC-2009 TAMILNADU MEDICALS CHENNAI TAM 322
            ______
            15877
            08-DEC-2009 RET CHQ HANDLING FEE 500
            09-DEC-2009 CASH DEPOSIT FEE 75
            ________
            16, 452

            i used my credit card above mentioned amount only, So I request you again, please cancel my overlimit fee.

            Thankyou,

            pl. do needful, and inform me.
            I want to change my addres:

            My Old Address is :

            655B, K.G.S.Palace, 47th Street, 9th Sector, K.K.Nagar, Chennai - 600 078

            My new Address is:

            100, Velachery Road, Akshaya homes, chennai - 42. Ph.:[protected]
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              S
              santosh
              from Mumbai, Maharashtra
              May 25, 2009
              Resolved
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              Resolved

              Please find the appended mail correspondence done with ABN AMRO BANK,
              Fraud on card no-[protected]Friday, February 27, 2009 5:09 AM
              From: "[protected]@in.abnamro.com" <[protected]@in.abnamro.com>Add sender to ContactsTo: "santosh hukumchand" <[protected]@yahoo.com>
              Dear Mr. Hukumchand,

              This is in reference to your email dated February 23, 2009.

              We would like to clarify that we send activated card to customers

              We request you to refer to the Terms and Conditions of the card member agreement which states that the credit card holder is liable for the transactions and the charges on the card incurred prior to the notice / communication to the Bank.

              The Terms and Condition also clearly mentions that the card holder is responsible for the security of the card and shall take all steps towards ensuring the safekeeping thereof and the Bank shall not in any manner be liable for any misuse of the Card.

              We would like to inform you that the charges levied on your card account are as per the Tariff of Charges in accordance with the Card Member Agreement.

              Kindly note that the current outstanding payable on your card account is Rs. 45, 969.12 and we request you to send in your payment at the earliest to avoid any further charges accrue on your credit card.

              You may also quote the reference number [protected], in case you need any further clarification on the above resolution.

              Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

              Assuring you of our best services.

              Yours sincerely,
              Cardservices

              ****************
              QUICK TIP
              ********************************************************************************...
              Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
              Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
              ********************************************************************************...
              You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
              ********************************************************************************...
              Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
              ********************************************************************************...


              santosh hukumchand <[protected]@yahoo.com>
              02/23/2009 02:03 PM
              To [protected]@in.abnamro.com
              cc
              Subject Fraud on card no-[protected]






              Hi,

              With reference to above mentioned add on card no which is issued in the name of my father Mr.Sunder Hukumchand, some fraudulent transaction has taken place on the card on 12Feb'09 for Rs.110/- (Automobile Reso)
              13Feb'09 for Rs.36460/- (Sunrise Technology).

              I've blocked the card immediately i got call from Noida off of your bank on 13th Feb'09 at 5pm.

              I've few queries pertaining to the card, which are as follows,

              1.Along with card i received letter that card needs to be activated before use by calling ABN AMRO bank.How was then the card misused.

              2.I received the call from the bank on 13/02/09 but as per the statement first traction was done on 12/02/09 on the deactivated card.How was it done.

              I've raised the dispute (Ref.No.[protected] dt.13/02/09) on phone but it's nowhere mentioned in the statement.

              Kindly look into the matter & resolve the issue.

              Regards

              Santosh Hukumchand.
              [protected]



              [protected][protected][protected][protected]
              This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587, including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
              [protected][protected][protected][protected]
              Aug 14, 2020
              Complaint marked as Resolved 

              Credit Card — Creadit card /status nor received yet

              i was apply for creadit card in Oct-08, nither creadit card nor any information regarding the same got yet.

              pls give reason as soon possible.

              thax
              Vijay Jaiswal
              [protected]
              Date of birth - 20.02.1983
              Mother name- Smt Munni Devi

              Credit Card — Fraudulence of ABN AMRO BANK

              Hi Sir,

              Problem Started:-
              For the card number 5425 **** **** 2508, in the month of March 2009 I received statement for 9000+ instead of Rs. 4600;
              I informed it to bank through phone banking.
              They agreed that time and asked me to Waite till the next statement by paying the minimum amount Rs 600 (but I payed Rs.1000), but in the next statement it was same amount with added interest of Rs. 9000+.
              This time when I call bank they told that this month lot already sent, so next month I will be receiving the correct bill so I waited for next month by paying Rs.1000 again as a minimum amount. From April till January 2010 every month I paid Rs.1000. to resole this confusion.
              After January, I have not paid for February and March.

              To get Correct statement from ABN AMRO bank, and also to get settlement I have paid Rs. 11,000 month on month.
              But now Bank is asking me to pay Rs.15, 000+.
              Because of banks negligence it got added 6000+ in my card spend and now they are adding interest on top of that. Daily they are torturing with phone calls
              I am receiving calls from
              Mr. SAM, Kokila, Gopinath, Raj, Praveen.
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                J
                Jasvinder Kaur
                from Shahabad, Haryana
                May 25, 2009
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                Sir,
                I had taken a loan of Rs.30000.0 from ABN Amro Bank in the month of March 06 against my credit card no.[protected] with EMI of Rs.1542.00 for 36 months. It may please be noted that the above loan was fully prepaid in the month of March 07. After paying the above amount the bank started to send me statements showing outstanding amounts as minus till Dec.07. It shocking to note that from Jan 08 onward they have again started sending statements showing outstanding. In my opinion it is a matter of sheer harrassment of consumer on the part of Bank. Please look in to the matter. In case you require any documentary evidences please write back and help me out to settle the issue.
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                  V
                  vikul786
                  from Amritsar, Punjab
                  May 21, 2009
                  Resolved
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                  Resolved

                  To,

                  Chief Manager/Manager General,
                  ABN-Amro Bank,
                  New Delhi.

                  Sub:- Harassment personally & phone calls by bank employees

                  Sir/madam,

                  I took a loan of Rs 2, 82, 560/- in July 2006 & gave all installments in time i.e 10648/- each month. afterword this loan is top up by bank under loan a/c no.9359705 after top up loan a/c no.9420262 & paid me 90, 654/- after deduction about Rs. 14595/- from my loan amount in the shape of misc.charges, intrest, processing charges etc.etc. and then i also paid the refund installment of Rs.10498/- well in time. Due to kidney problem(i.e swelling on whole body) I was admitted to the Hospital and could not pay the instalment, so, they reduced the installment amount to Rs.7547/-. That also I gave them timely. Due to my kidney problem i spent money in medicine/ hospital/ medical tests. I am not in position to pay more in the form of installment. Uptill date i paid over 220000/- in the shape of installment. This time i am in critical position due to cronical disease.I already spent Rs.3, 50000/- on my treatment uptill date.
                  My monthly net salary is only 15000/- pm most part of salary is spend in medicine/medical test and admission of hospital repeated in three to four time in a month for injectioning & other treatment.

                  The agent of the bank commit the rate of interest i.e 18% reducing balance but bank charged 21% pa. To this effect, i sent email as well as phoned to bank but bank did not responded any time.but I paid bank installments well in time.In regard of interest I request to the bank employees but they had no response to me for this interest.
                  Apart form the above past history is goes like this - I have been requesting since May'09 ABN Amro Bank collection executive for telling us my loan amount outstanding is around Rs.270000/-.Every time they use to say your loan outstanding is always Rs.270000/- I told to executive to satelle my loan in short payment and one payment on principal outstanding amount . Executive says that your outstanding is Rs.270000 not possible in short payment.
                  Now they required full amount immediately and threatening me and my family members that we shall catch you & beat you up or get punished by police or in the court of law & they misbehaved with my family members in my house. In this regard i already contacted to customer care on phone but no response. one employee of bank Mr. gaurav from chandigarh office threatened now & then & says that more than 3 lacs still due on your head, we already paid all installments upto April 2009.

                  I am single hand earning member of my family and undergoing treatment for kidney disease & not able to pay, now i am not in position to pay more. I request you to settlement for min. principal amount. if they (bank people) harrass me or my family members, i have to knock the doors of consumer court. I request to bank kindly see my problem & settled the case in minimum principal amount.


                  I humbly request you to please kindly setelle my loan.

                  I says that my condition is not able to give this amount please settled the case on principal amount.

                  with regards

                  yours Sincerely

                  Ramesh Chand
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  From,
                  M.R.Ramesh Manohar,
                  No:12, M.G.R.nagar, 13th Street,
                  Velacherry
                  Chennai-600 042.



                  Sir/madam,

                  Sub: Requestation for payout.

                  This is M.R.Ramesh Manohar from chennai. I am a free lancer and doing Personal loan & Business loan to Abn Amro Bank. Recently i had taken a case M/s.Fittness one india Ltd., for Business loan to Abn Amro Bank, usally i ll give all files based on referral scheme to mr.sivaraman who is working in Abn amro bank as a Team Leader. I am also met mr. Arunkumar (Unit Manager) and Mr.Thiyagarajan( Sales Manager) they are assure to give payout of this case 2% of full amount. So, i gave all documents and disbursed loan amount of Rs.3000000/- (30 lakhs) to M/s.Fittness One India Ltd., (LOAN A/C NO:9497973) on 30/03/2009.

                  I am a 52 yrs old man, i am a free lancer, i am not working any concern, i am in being this field past 10 years and my family members, i have 2 children and my wife. first daughter just finished 10th standard. second son is studying 9th standard. in this circumstance, my first daughter is going to 11th standard so, i should pay for admission and school materials and my son also. just imagine how can possible without money, i am a lower middle class person, iam waiting so expectation for this payout. Based on this amount Rs.60000/- i borrowed some money from some people. but still date i am not received any small amount from your guys.

                  Last one month mentaly i am disappointed, because of your guys. i asked Mr.Sivaraman, he said, he is also not get salary last 2 months. i am so suffered from your bank employees. i met so many times alongwith my wife mr. Thiyagarajan, he is promising this day, that day but, we were so suffered, he is continuously lies. i sent alot of sms to Mr.Thiyagarajan, he replied but he never do any steps still date, i kept his sms in my mobile what he sent sms to me, and he said Mr. Ajith Veda( Regional Sales Manager) not approve your payout, he blames Ajith Veda, i sent alot of sms to Mr.Ajith veda, he is no response, Sir/madam, i couldnt tell my situation i am so critical position. onething in ur mind, i am not a begger, i am not asking begging. i am asking my money thatsall.

                  I hope you do favour to me, i expect one or two days, my problem will slove. otherwise If any happens to me bank will bear to the all. (I think, dont to spoil your bank name who are 2 guys cheating me.(Mr.Thiyagarajan& mr.AjithVeda)

                  thanks,

                  rgds,
                  M.R.Ramesh Manohar.
                  I would like to say... that ABN amro bank settles accounts in 20% also... in case you have taken loan of 100000.00 & you have paid bank 10 installemnts... say Rs. 30000.00 (with Interest) your balance is 700000.00 u can setlle your account in 20% only... try i[censored] dont believe...
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                    S
                    SOUMEN KAYAL
                    from Bangaon, West Bengal
                    May 12, 2009
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                    TO
                    The Manager
                    ABN AMRO BANK
                    Credit card department


                    Sub- Refund of miscellaneous charges


                    Sir,

                    I Soumen Kayal opened a fixed deposit A/c with your bank on 10th march
                    2009. Your bank issued me a credit card [protected] with limit of
                    Rs. 86000 . on 29th of April 2009 your bank debited Rs. 5000 by MMT money
                    Saver fee with my any prior permission . I surprised how could you debit any
                    Amount from my credit card A/C without my knowledge .

                    However my request to you kindly revert Rs. 5000 by mmt money saver
                    Fee from my card as early as possible.



                    Date-12/05/2009
                    Thanking You

                    Soumen kayal
                    Card No-[protected]
                    Mob No- [protected]/[protected]

                    ABN AMRO Credit Card — MISC CHARGES LEVIED

                    ABN AMRO CC Dept has levied misc charges, there is a fault of bank in clearing the cheque (credited after 6 days ) and levied late fees and interest.

                    pls be careful while dealing with ABN AMRO BANK CC.

                    ABN AMRO Credit Card — Oriental Express fee debit

                    I got a call from where i dont know 2 months back, executive told me about a vacation and the fee will be debited on credit card, he told me that the amount will not be deducted unless my approval. I have not made any approval regarding this still they deducted the amount from my card.

                    This cheat behaviour of Bank happens when the user does not use the card for 2 or more months.
                    TO
                    The Manager
                    ABN AMRO BANK
                    Credit card department


                    Sub- Furnish my Amount and refund payment
                    Sir,
                    My name is pradeep bajaj I am using credit card Account No. [protected], we are clear all payment time to time but dated 3/1/2010 I am receive statement oriental express fee debit 4962 include service tax, but I am clear all dues dated 4/12/2009, after 4/12/2009 I am not any purchase or use this card,
                    Second one is dated 3/8/2009 amount 4376/- I am clear this payment by cheque No. 156897 after some time ABN AMRO Credit Card Department call me and say we are not receive this payment, I am again deposit by cash field executive Amount 4375/- No. DEOMIN 190593, when I am receive next statement my cheque is clear ABN Credit card department receive two time payment first one is cheque and second one is by cash
                    After 4/12/2009 I am not any purchase or use this card, recent I am receive statement I am shocked see the amount due 6780/- please furnish this amount and refund me one payment who’s are received double payment.
                    I hope you will take action as soon as possible
                    Thanking you
                    Pradeep Bajaj
                    [protected]
                    Address: I-67, Lajpat Nagar
                    Part-2, New Delhi-24

                    ABN AMRO BANK , ORIENTAL EXPRESS OFFER — ORIENTAL EXPRESS OFFER

                    DEAR SIR / MADAM

                    IN THE MONTH OF SEPT'09 I GOT AN MARKETING CALL FROM ABN AMBRO OFFERING ME A PACKAGE OF 4 DAY/5 NIGHT FOR TWO ADULTS AND TWO CHILDEREN UPTO THE AGE OF 12 FOR AN AMOUNT OF RS 4499+ SERVICE TAX AND THE EXECUTIVE DID MENTIONED THAT FIRST OF THE OFFER DOCUMENTS WILL COME TO MY MAILING ADDRESS AND ON ACCEPTANCE OF THE OFFER THE AMOUNT SHALL BE BILLED TO ME.

                    ON MY SURPRISE IN THE MONTH OF OCT 09 I GOT THE BILL FOR THE SAME OFFER AS I DID NOT ACCEPT THE OFFER I DID NOT PAY THE AMOUNT AND IGNORED THE BILL, SUBSIQUENTLY IN THE MONTH OF NOV I GOT ANOTHER BILL CHARGING ME LATE FEES, AND NON PAYMENT CHARGES, ON MY TELEPHONIC CONTACT WITH THE BANK OFFICIALS AT CUSTOMER CARE NUMBER THEY AGREED TO REMOVE THE LATE FEES CHARGES AND NON PAYMENT CHARGES MORE OVER THEY OFFERED ME THE SAME PACKAGE AT A DISCOUNTED PRICES OF RS 2500/=+ SERVICE TAX WHICH WAS ACCEPTED BY ME AND THE PAYMENT WAS MADE.

                    LATER ON I GOT THE VOUCHERS FROM M/S ORIENTAL EXPRESS WHICH STATES THAT THE OFFER IS VALID FOR TWO ADULTS AND A CHILD UPTO THE AGE OF 5.

                    SINCE THEN I HAVE BEEN COMMUNICATING WITH THE BANK OFFICIALS FOR ADDRESSING OF THE COMPLAINT BUT MORE THEN THREE MONTHS HAVE PASSED AND NO SOLUTION IS FORTHCOMING EVEN THE MESSAGE HAS BEEN SEND TO THEIR NODAL OFFICER BUT NO REPLY.

                    I AM REPRODUCING THE COMMUNICATIONS WHAT I HAVE HAD WITH THE BANK OFFICIALS FOR YOUR READY REFERANCE, WITH THE REQUEST TO YOU TO PLEASE LOOK INTO THE MATTER AND ARRANGE FOR EARLY SOL. FOR THE PROBLEM CREATED BY BANK'S MARKETING TEAM.

                    THE COMMUNICATIONS ARE "

                    KIND ATTENTION : MS. RENU JOSHI

                    DEAR SIR

                    THIS IS FURTHER TO MY EMAIL DATED 27TH FEB 2009 AND THE TELECOM UNDERSIGNED HAD WITH ONE OF YOUR EXECUTIVE ON 4TH INSTANT WHEN UNDERSIGNED GOT A CALL FROM YOUR OFFICE TEL NO[protected].

                    DURING THE TELECOM UNDERSIGNED WAS INFORMED THAT THERE WAS A MISTAKE AT YOUR END WHEN THE OFFER WAS MADE TO UNDERSIGNED. DURING THE TELECOM UNDERSIGNED WAS INFORMED THAT I CAN TAKE MY 2 KIDS UPTO THE AGE OF 12 TO ANY OF MY CHOOSEN DESTINATION AS PER THE VOUCHERS GIVEN TO ME AT AN NOMINAL EXTRA CHARGE.

                    TODAY WHEN I SPOKE TO HERTIAGE OFFICIALS THEY SAID I WILL HAVE TO TAKE AN EXTRA BED AT AN ADDITIONAL COST OF RS 800/= + PER NIGHT,

                    I HOPE YOU WILL APPREICATE THAT THE OFFER WAS GIVEN TO ME FOR FOUR NIGHTS / FIVE DAYS AT A TOTAL COST OF RS 2500+ SERVICE TAX AND YOU EXPACT ME TO PAY RS 3200+ FOR AN EXTRA BED, DO YOU THINK IS IT JUSTIFIED, THAT I WILL HAVE TO SUFFER FOR THE MISTAKES DONE BY YOUR MARKETING OFFICIALS.

                    I DO NOT KNOW WHAT IS TO BE DONE I HAVE ALREADY WASTED LOT OF MY WORKING TIME IN MAKING TELEPHONIC CALLS TO YOU AND NUMEROUS E-MAILS TO YOU.

                    NOW IT IS UP TO YOU HOW YOU WOULD LIKE TO SOLVE THE ISSUE, FROM MY SIDE IT IS VERY CLEAR THAT I AM NOT GOING TO PAY RS 3200+ FOR AN EXTRA BED.

                    I WAIT FOR YOUR REPLY TO SOLVE THE ISSUE.



                    WITH REGARDS

                    A ARORA

                    SIGMA OVERSEAS
                    4561/16, GROUND FLOOR
                    ANSARI ROAD
                    DARYA GANJ
                    NEW DELHI : 110 002

                    TEL : 0091-[protected]
                    0091-[protected]
                    FAX :[protected]
                    ----- Original Message -----
                    From: Ashit Arora
                    To: [protected]@in.abnamro.com
                    Sent: Saturday, February 27, 2010 12:16 PM
                    Subject: Fw: Re: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER


                    kind attention : MS Renu Joshi

                    DEAR MADAM

                    I DID TRIED TO SPEAK TO YOU AT YOUR NUMBER [protected] Extn. 2264 BUT IT WAS NO REPLY MOREOVER YOUR MAIL BOX WAS DID NOT HAVE ANY SPACE FOR MESSAGE.

                    CAN WE TALK ON THE SUBJECT TO RESOLVE THE ISSUE.






                    WITH REGARDS

                    A ARORA

                    SIGMA OVERSEAS
                    4561/16, GROUND FLOOR
                    ANSARI ROAD
                    DARYA GANJ
                    NEW DELHI : 110 002

                    TEL : 0091-[protected]
                    0091-[protected]
                    FAX :[protected]
                    ----- Original Message -----
                    From: Ashit Arora
                    To: [protected]@in.abnamro.com
                    Sent: Saturday, February 27, 2010 12:06 PM
                    Subject: Fw: Re: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER



                    DEAR SIR



                    WITH REGARDS

                    A ARORA

                    SIGMA OVERSEAS
                    4561/16, GROUND FLOOR
                    ANSARI ROAD
                    DARYA GANJ
                    NEW DELHI : 110 002

                    TEL : 0091-[protected]
                    0091-[protected]
                    FAX :[protected]
                    ----- Original Message -----
                    From: Ashit Arora
                    To: [protected]@in.abnamro.com
                    Cc: in.[protected]@in.abnamro.com
                    Sent: Saturday, February 27, 2010 12:01 PM
                    Subject: Fw: Re: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER



                    DEAR SIR

                    THIS IS FURTHER TO MY VARIOUS E-MAIL COMMUNICATIONS TO YOU ON THE ABOVE SUBJECT, COPIES ARE GIVEN BELOW.

                    I HAVE BEEN COMMUNICATING WITH YOU SINCE 25TH DEC 2009 AND YET TO RECEIVE ANY ANSWER FROM YOUR SIDE, DOES IT TAKE SO LONG TO REPLY ????>>>

                    CAN I HAVE ANY SOLUTION IF YES THEN REVERT, IN CASE, I DO NOT GET ANY SOLUTION WITH IN ONE WEEK FROM THIS MAIL I WILL PERSUME THAT YOU DO NOT HAVE ANSWER AND THE MONEY TAKEN BY YOU IS FRAUD DONE BY YOU.
                    WITH REGARDS

                    A ARORA

                    SIGMA OVERSEAS
                    4561/16, GROUND FLOOR
                    ANSARI ROAD
                    DARYA GANJ
                    NEW DELHI : 110 002

                    TEL : 0091-[protected]
                    0091-[protected]
                    FAX :[protected]
                    ----- Original Message -----
                    From: Ashit Arora
                    To: [protected]@in.abnamro.com
                    Sent: Monday, February 01, 2010 2:34 PM
                    Subject: Re: Re: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER



                    DEAR SIR

                    THIS IS FURTHER TO YOUR MAIL UNDER.

                    FIRST OF ALL I DID NOT GET CALL BACK AS STATED IN YOUR MAIL.

                    FURTHER WHEN I SPOKE TO YOUR OFFICIALS THEY DID NOT HAVE ANY ANSWER TO MY QUERY AS STATED IN MY EARLIER MAILS TO YOU.

                    CAN THIS PROBLEM BE RESORTED, IF YES , THEN MAY I GET FEED BACK FROM YOUR GOOD OFFICE.



                    WITH REGARDS

                    A ARORA

                    SIGMA OVERSEAS
                    4561/16, GROUND FLOOR
                    ANSARI ROAD
                    DARYA GANJ
                    NEW DELHI : 110 002

                    TEL : 0091-[protected]
                    0091-[protected]
                    FAX :[protected]
                    ----- Original Message -----
                    From: [protected]@in.abnamro.com
                    To: Ashit Arora
                    Sent: Wednesday, January 27, 2010 2:18 PM
                    Subject: Re: Re: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER



                    Dear Mr. Arora,

                    We refer to your email dated January 22, 2010.

                    We have forwarded your request for callback to the concerned department. We assure you that a customer service executive will be in touch with you in the next three (3) working days.

                    You may also quote the reference number [protected], in case you need any further clarification on the above resolution.

                    Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

                    Assuring you of our best services and best wishes for a fabulous year ahead.

                    Yours sincerely,
                    Arundhati Chatterjee
                    Client Response Unit

                    ****************
                    QUICK TIP
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                    ********************************************************************************...
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                    Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
                    ********************************************************************************...
                    You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
                    ********************************************************************************...
                    Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
                    ********************************************************************************...

                    DEAR SIR

                    YOUR REPLY CONFIRMS THE STATEMENT GIVEN BY MR. RAJ IS CORRECT AND THE STATMENTS GIVEN BY YOUR EXECUTIVES ARE NOT CORRECT.

                    AND YOUR EXECUTIVE SOLD ME THIS SCHEME BASED ON THE WORNG INFORMATIONS, IS IT CORRECT ?

                    CAN WE TALK ON THE SUBJECT.

                    I WAIT YOUR CALL TO RESOLVE THE ISSUE.




                    WITH REGARDS

                    A ARORA

                    SIGMA OVERSEAS
                    4561/16, GROUND FLOOR
                    ANSARI ROAD
                    DARYA GANJ
                    NEW DELHI : 110 002

                    TEL : 0091-[protected]
                    0091-[protected]
                    FAX :[protected]
                    ----- Original Message -----
                    From: [protected]@in.abnamro.com
                    To: arora.[protected]@gmail.com
                    Sent: Thursday, January 21, 2010 3:32 PM
                    Subject: Re: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER


                    Dear Mr.Arora,

                    We refer to your email dated January 18, 2010.

                    We request you to refer your telephonic conversation with Mr.Raj from Heritage holidays and hope the resolution provided is up to your satisfaction.

                    Please note the booking shall be done basis the validity dates stamped on the voucher and the voucher is valid for a couple & 2 kids below 5 years.

                    You may also write to [protected]@heritageholidaysindia.com with regard to any further queries on the same.

                    You may also quote the reference number [protected], in case you need any further clarification on the above resolution.

                    Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

                    Assuring you of our best services and best wishes for a fabulous year ahead.

                    Yours sincerely,

                    Vilma Lobo
                    Client Response Unit

                    ****************
                    QUICK TIP
                    ********************************************************************************...
                    Register for MasterCard SecureCode and get added security of a unique password for your internet transactions at MasterCard SecureCode enabled online merchants.
                    ********************************************************************************...
                    Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
                    Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
                    ********************************************************************************...
                    You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
                    ********************************************************************************...
                    Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
                    ********************************************************************************...


                    [protected][protected][protected][protected]
                    From: Ashit Arora [mailto:arora.[protected]@gmail.com]
                    Sent: 18/01/2010 8:25 PM
                    To: ~ IN HeadCardServices
                    Subject: Re: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER


                    DEAR SIR

                    WE ARE STILL WAITTING FOR YOUR FEED BACK.

                    TODAY YOUR TELEPHONIC SYSTEM KEPT ME ON HOLD FOR MORE THAN 15 MINITUES AND I COULD NOT SPEAK TO YOUR EXECUTIVE.


                    WITH REGARDS

                    A ARORA

                    SIGMA OVERSEAS
                    4561/16, GROUND FLOOR
                    ANSARI ROAD
                    DARYA GANJ
                    NEW DELHI : 110 002

                    TEL : 0091-[protected]
                    0091-[protected]
                    FAX :[protected]
                    ----- Original Message -----
                    From: [protected]@in.abnamro.com
                    To: arora.[protected]@gmail.com
                    Sent: Thursday, January 14, 2010 3:07 PM
                    Subject: Spam: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER


                    Dear Mr. Arora,

                    We refer to your email dated January 13, 2010.

                    We wish to inform you that we have forwarded your query to the concerned department. We assure you that you will be contacted within the next six working days time to address the same.

                    You may also quote the reference number [protected] , in case you need any further clarification on the above resolution.

                    Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

                    Assuring you of our best services and best wishes for a fabulous year ahead.

                    Yours sincerely,

                    Meenakshi Rawat
                    Client Response Unit

                    ****************
                    QUICK TIP
                    ********************************************************************************...
                    Register for MasterCard SecureCode and get added security of a unique password for your internet transactions at MasterCard SecureCode enabled online merchants.
                    ********************************************************************************...
                    Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
                    Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
                    ********************************************************************************...
                    You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
                    ********************************************************************************...
                    Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
                    ********************************************************************************...




                    [protected][protected][protected][protected]
                    From: Ashit Arora [mailto:arora.[protected]@gmail.com]
                    Sent: Wednesday, January 13, 2010 4:11 PM
                    To: ~ IN HeadCardServices
                    Subject: Spam: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER


                    DEAR SIR

                    This has ref to my mail and my telecom with your executive of dae.

                    I am forwarding to you the mails which we have exchanged for your perusal.

                    May I request you to please check the mails as given below and let me have soulations to the points mentioned in my first mail.

                    I wait for your reply.




                    WITH REGARDS

                    A ARORA

                    SIGMA OVERSEAS
                    4561/16, GROUND FLOOR
                    ANSARI ROAD
                    DARYA GANJ
                    NEW DELHI : 110 002

                    TEL : 0091-[protected]
                    0091-[protected]
                    FAX :[protected]
                    ----- Original Message -----
                    From: Ashit Arora
                    To: in.[protected]@in.abnamro.com
                    Sent: Wednesday, January 13, 2010 3:50 PM
                    Subject: Re: ORIENTAL EXPRESS - HOLIDAY OFFER


                    DEAR SIR

                    This has referance to your mail as under in reply to my mail, I am sorry to write to you that none of the issues raised in my previous mail has been addressed to or answered.

                    AS per your advise I did speak to Hetitage Holiday Pvt Ltd at the numbers given by you, I spoke to Mr. Raj their and he specifically mentioned that the coupon sent by them covering the validity are the correct one and the informations given to me by your executive while booking the above offer are in-correct.

                    May I request you to please clarrify the points raised by me in my previous mail so that I may avail the offer.

                    I wait for your reply.

                    WITH REGARDS

                    A ARORA

                    SIGMA OVERSEAS
                    4561/16, GROUND FLOOR
                    ANSARI ROAD
                    DARYA GANJ
                    NEW DELHI : 110 002

                    TEL : 0091-[protected]
                    0091-[protected]
                    FAX :[protected]
                    ----- Original Message -----
                    From: in.[protected]@in.abnamro.com
                    To: arora.[protected]@gmail.com
                    Sent: Wednesday, January 13, 2010 11:00 AM
                    Subject: RE: ORIENTAL EXPRESS - HOLIDAY OFFER


                    Dear Mr. Arora,

                    This is with reference to your email dated December 25, 2009.

                    Please accept our apology for the delay in responding to your query.

                    We request you to view our website to know the features / details of Oriental Express offer.

                    We also request you to contact Heritage Holiday Pvt Ltd directly at below mentioned contact numbers for any clarification related to offer.

                    [protected], 41639412, 41639414, 65908010, 65908020, 65908030 / Timing : 10 AM-6PM ( Mon - Sat )

                    You may also quote the reference number [protected] , in case you need any further clarification on the above resolution.

                    Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

                    Assuring you of our best services and best wishes for a fabulous year ahead.

                    Yours sincerely,
                    Client Response Unit

                    ****************
                    QUICK TIP
                    ********************************************************************************...
                    Register for MasterCard SecureCode and get added security of a unique password for your internet transactions at MasterCard SecureCode enabled online merchants.
                    ********************************************************************************...
                    Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
                    Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
                    ********************************************************************************...
                    You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
                    ********************************************************************************...
                    Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
                    ********************************************************************************...



                    [protected][protected][protected][protected]
                    From: Ashit Arora [mailto:arora.[protected]@gmail.com]
                    Sent: 25/12/2009 4:59 PM
                    To: [protected]@in.abnamro.com
                    Subject: Fw: ORIENTAL EXPRESS - HOLIDAY OFFER


                    DEAR SIR

                    WITH REGARDS

                    A ARORA
                    SIGMA OVERSEAS
                    0091-[protected]
                    0091-[protected]
                    ----- Original Message -----
                    From: Ashit Arora
                    To: [protected]@in.abnamro.co.in
                    Sent: Friday, December 25, 2009 4:45 PM
                    Subject: ORIENTAL EXPRESS - HOLIDAY OFFER


                    DEAR SIR,

                    THIS HAS REF TO YOUR OFFER PROMOTIONAL OFFER UNDER ABOVE MENTIONED SCHEME

                    SIR / MADAM, I WOULD LIKE TO BRING FOLLOWING POINT TO YOUR KIND ATTENTION AND FOR YOUR PERUSAL (REFER VOUCHER NO 897687) :

                    A) AT THE TIME OF OFFER I WAS TOLD THAT THE OFFER WILL VALID UPTO 30TH SEPT 2010, WHERE AS THE VOUCHER WHICH I HAVE RECEIVED FROM YOUR GOOD OFFICE STATES THAT OFFER VALID FROM APRIL 16, 2010 TO JUL 15 2010, WHAT IS THIS ......?????

                    B) FURTHER I WAS TOLD THAT THIS OFFER IS VALID FOR TWO ADULTS AND TWO CHILDEREN UPTO THE AGE OF 12 YEARS, WHERE AS THIS VOUCHER TALKS ABOUT TWO ADULTS AND ONE CHILD UPTO THE AGE OF 5 YEARS.

                    SIR, MAY I REQUEST YOU TO PLEASE CLARRIFY, THE ABOVE AND REVERT BACK TO ME AT THE EARLIEST.



                    WITH REGARDS

                    A ARORA
                    SIGMA OVERSEAS
                    0091-[protected]
                    0091-[protected]
                    [protected][protected][protected][protected]
                    This message (including any attachments) is confidential and may be privileged.
                    If you have received it by mistake please notify the sender by return e-mail and delete this message from your system.
                    Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited.
                    Please note that e-mails are susceptible to change.
                    ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587,
                    including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor
                    for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this
                    communication has been maintained nor that this communication is free of viruses, interceptions or interference.
                    [protected][protected][protected][protected]
                    [protected][protected][protected][protected]
                    This message (including any attachments) is confidential and may be privileged.
                    If you have received it by mistake please notify the sender by return e-mail and delete this message from your system.
                    Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited.
                    Please note that e-mails are susceptible to change.
                    ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587,
                    including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor
                    for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this
                    communication has been maintained nor that this communication is free of viruses, interceptions or interference.
                    [protected][protected][protected][protected]
                    [protected][protected][protected][protected]
                    This message (including any attachments) is confidential and may be privileged.
                    If you have received it by mistake please notify the sender by return e-mail and delete this message from your system.
                    Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited.
                    Please note that e-mails are susceptible to change.
                    ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587,
                    including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor
                    for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this
                    communication has been maintained nor that this communication is free of viruses, interceptions or interference.
                    [protected][protected][protected][protected]
                    [protected][protected][protected][protected]
                    This message (including any attachments) is confidential and may be privileged.
                    If you have received it by mistake please notify the sender by return e-mail and delete this message from your system.
                    Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited.
                    Please note that e-mails are susceptible to change.
                    ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587,
                    including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor
                    for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this
                    communication has been maintained nor that this communication is free of viruses, interceptions or interference.
                    [protected][protected][protected][protected]
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                      C
                      Chanchal Roy
                      from Kolkata, West Bengal
                      May 3, 2009
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                      Dear Sir/Madam,

                      I, Mr.Chanchal Roy, with deep gratitude stating that I do hold a credit card of ABN Amro bank ([protected]). And I pay the EMI regularly. As on today my total outstanding is Rs35000/-(approx), which is being paid by me through monthly EMI. But this month I am having some personal problem and thus I would not be able to pay the amount. For that reason bank’s collection people started calling in my home asking for the minimum amount(Rs1700/-). One of the agents named Mr. Rahul called me today evening from Noida asking for the minimum EMI amount. I told him about my personal problem but suddenly he started abusing my son and me and he behaves very ill. Again he and his superior threatened me that within 2 days I have to go to address no-17, Rashbehari Avenue, Kolkata-700019 to pay the amount. Not only that but also he had transferred the line to the legal department to Mr. Rajiv Malhotra, their advocate. He offered me to go for settlement option (6 installments, each of Rs2783/- pm), again he gave me time to pay the money till 22nd of this month and told to lodge a complaint against the person.
                      This time I am really very serious and I want to take a drastic step against the person and the bank. Bank should know that its’ people had begged to me for buying a credit card, and I was not the person who begged for the card.
                      Now, I need to know only few things.

                      1. Is the outstanding amount is more precious than my family’s life?
                      2. As per my knowledge, the bank will charge more if I cannot pay within the due date, then why they are harassing my family and abused my kid?

                      Thanking You,

                      Best Regards,

                      Chanchal Roy.
                      [protected]
                      Abn amro is known for their foul practices, banks of this repute but having this kind of an attitute is totally incorrigible, i think a compensation can be claimed for mental cruelty !
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                        V
                        vinodbs
                        from Delhi, Delhi
                        Apr 28, 2009
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                        Sir,


                        I am a ABN AMRO Bank card holder with card No.[protected] / [protected] i am not using this card last 2 to 3 years i stop to used the said card when it come into my notice that thare are so many unnecessary charged imposed in to my credit card bill. I all ready paid


                        There after so many calls and threaten sent to me on my office phone and every month coming the person and collected minimum amount and tell us next month i give you settlement letter but steel not settle my A/c or not given any letter to me. Now a legal notice vide ref. No.____________________

                        was sent to me for payment of Rs.15000 Here i want to know that why I will pay the said amount when i donot use that amount please register my complaint and take necessary action immediately.



                        Thanking you



                        Yours Faithfully




                        (Vinod B. Solanki) Address: H2 BB Room No 12 Lake Side IIT Powai
                        Powai Mumbai 400076
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                          R
                          Ranjit M
                          from Noida, Uttar Pradesh
                          Apr 27, 2009
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                          Hi,
                          Four years back I has taken a home loan from ABN AMRO bank at the ten floating rate of 7.75%. The rate was suppossed to be fixed for five years and after 5 years the floating rate prevailing at the time will be applicable. We hadnt done the full disbursement of the loan amount, and whenever the lending rates changed (read increased), a weighted average was applicable for us. Currently the weighted average intetest rate for my loan is 10.42%. Recently there has been a series of reduction of lending rates by the RBI. But ABN Amro bank is not passing on this advantage to us. They are giving various excuses like the loan is fixed for five years, etc. And when we questioned them on the weighted average rate that was being charged all these years they are now coming up with the excuse that they no longer have fixed loans so the reduction in rates is not applicable to us.
                          Is there anybody else facing this similar issue? Can I complain to anybody about their misbehaviours?
                          Please let me know.

                          Thanks.
                          Absolutely, i agree with you. when RBI has reduced the rates, ABN AMRO has not passed even a single ruppee advantage to the customer. If you check today's scenario, they lead the pack of taking high interest in home loan scenario
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                            S
                            Shankar
                            Apr 24, 2009
                            Resolved
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                            Resolved

                            Hi,

                            I am an existing ABN AMRO home loan customer. My current home loan interest rate is 13% ( for more than a year ). Even though RBI has announced that interest rates will be reduced further. ABN AMRO is not reducing it. When RBI has increased they have immmediately increased but when it is reduced they are not doing. We the common people are suffering with the interest rates. I am not sure RBI is aware of this.

                            Regards,
                            Shankar
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Same case and I represented and they informed of different story for reducing the interest rate and blindly informed they are not much governed by RBI
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                              J
                              Jitesh Iyer
                              from Gurgaon, Haryana
                              Apr 24, 2009
                              Resolved
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                              Resolved

                              Dear Sir / Madam

                              I'm Dr. Jitesh Narayan P Iyer, and am holding an account with the Gurgaon Branch of ABN AMRO Bank for the last 1.5 years.My account no. is 1374042.
                              I have two complaints which have not been redressed for quite some time now.

                              1. I'm unable to generate my transaction password online

                              I first reported this problem more than 5 months ago, by personally visiting the branch and talking to the person manning the counter there. (Gurgaon Branch). She assured me of a resolution within a week and generated a new transaction password and had it couriered to me.
                              But till date, the problem is not resolved and I'm still unable to generate transaction password online.
                              I more recently complained to your phone helpdesk, and the lady there refused to believe my complaint and insisted again and again that I should try and properly feed my data, and generate my transaction password online.

                              2. I'd asked for a transaction password to be couriered to me, and this still not reached me. Its more than 45 days since my request

                              Meanwhile, I once again, for some reason, entered my password incorrectly and it got locked. And as I was unable to generate it online, I called up helpdesk and registered the complaint (No. 83217) on 18th March 2009. I was assured the password would be couriered to my registered address in three working days.
                              On the third day, the courier guy calls me up regarding the delivery and I find that it has been addressed to my OLD address, and not my current registered address. The courier gets returned to the bank. I once again called up customer care and informed them to re-send it to my registered address, which was confirmed over the phone, again with an assurance I'll receive the password in three working days. Its more than 30 days now and I'm still waiting for the password.

                              In between I'd once again called up helpdesk to remind them of the issue, and the lady there asked me to generate the transaction password online, and refused to believe me when I said I'm unable to do so.

                              I've been unable to use Netbanking for the past more than a month and find talking to your helpdesk people to be of no help, as they refuse to even acknowledge that I'm facing a problem, let alone try to resolve it.

                              Mailing to you is my last resort. I'm tired to repeating the whole story each time to different customer care persons. I guess if you too cant help me, I'll have to stop using Net baking from ABN AMRO altogether and move to more customer responsive banks.

                              Thanks and hoping that BOTH my problems will get resolved in the next three working days.

                              A very disgruntled customer,

                              Jitesh
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                S
                                Sudip Gupta
                                from Gurgaon, Haryana
                                Apr 23, 2009
                                Resolved
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                                Resolved

                                Dear sir,

                                my name is Sudip Gupta my address is Flat no 1203 block -16, theclose (north) Nirvana country sector 49, 50 and57 Gurgaon haryana 122001 my DOB is22 jan 1969. i have one home loan from ur bank that loan account no is 9264118 i want my track record, emi schedule, forecloser letter and List of documents as soon as possible please mail me and hard copy dispatch at my address as soon as possible.i want immediat action.
                                Aug 14, 2020
                                Complaint marked as Resolved 
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                                  U
                                  UJ
                                  from Mumbai, Maharashtra
                                  Apr 22, 2009
                                  Resolved
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                                  Resolved

                                  I am an existing customer of ABN AMRO Bank with saving account .
                                  I was contacted by yourABN AMRO bank executives for issuance of credit card against a fix deposit to which I agreed. I was told that I will be issued a credit card within seven days of creation of the fixed deposit and the fixed deposit will be created within three days of the date of the cheque.
                                  I had given all the documents required along with the completed application form on 4th of March 2009 to one of banks exective with a post dated cheque of INR 25, 000 dated as of 9th March 2009.
                                  The FD was created on 26th March 2009 after my repeated complaints, to which one of your executives Mr. Amar Thomas responded, as was due to a some signature issue which has now been settled.
                                  Now on 18th of April i was inforemd that i will not be issued a credit card without any reason, on repeated requests they are not giving me a reason.
                                  I woudl like to put fwd that i made a fixed deposit with ABN AMRO just for the reason that i will surely be issued a credit card, all the bank exective assured me with that. And at the end of it they are niot ready to give me a reason.
                                  I m thinking now of prceeding with the Banking Ombudsmen with the same but for that i ve to wait for 30 days.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  This is India my friend... a country made up of people who never do what they say they will do. This is why India is a third world country. Sorry to say but there is no such things as morals or ethics in this country.
                                  I hold an ABN AMRO Bank Titanium Credit Card. This credit card was issued against a fixed deposit that I placed with your bank. In March 2009, Mr. Abhishek Pandey (Sr. Associate Relationship Manager - Premium Channel Cosumer Banking) came to my residence and collected my documents and cheque of Rs. 46, 000. He told me that I have to place a fixed deposit either for 90 days at the rate of 6.5% interest or 99 days at the rate of 8.5% interest and after 5 working days, I would receive the credit card. He also told me that after the fixed deposit matures, I can request for a pay order of my principal amount and interest and continue using the credit card provided I have not defaulted on any payments. I opted for 99 days at the rate of 8.5% interest. A week after the cheque was cleared there was no sign of the fixed deposit or the credit card or of Mr. Abhishek Pandey. Mr. Pandey did not even answer any of my phone calls. After that I was contacted by Mr. Amar Thomas who is the head of credit cards division for Mumbai who told me that Abhishek had made a mistake and I will get an interest of 6.5%. Mr. Amar Thomas also told me that the low rate of interest was only a matter of 3 months and after that I can withdraw the fixed deposit if I wanted to. Inspite of a mistake committed by an executive from your bank, I agreed to place the fixed deposit at a lower rate of interest that promised hoping to have a good relationship with the bank. I received the card 26 days later.

                                  My fixed deposit matured on 19-06-09 and I did not want to renew the fixed deposit. However, when I called up the customer care, I was told that maturity instructions can be changed only by visiting the branch. I then received a call from the bank informing me that I have to renew the fixed deposit if I want to continue using the credit card. If this was the case then why did Mr. Abhishek Pandey and Mr. Amar Thomas tell me that I could withdraw the principal amount and interest at the end of the maturity period? If the bank changed the changed the terms and condition, then the bank should have informed me about the same.

                                  I am using the credit card since a year now and have not defaulted on any payments. Even though I have a good credit rating the bank says I cannot convert my secured credit card into an unsecured credit card. The rate of interest is paltry.
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                                    Sarvesh Kumar Singh
                                    from Mumbai, Maharashtra
                                    Apr 17, 2009
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                                    Dear Team
                                    ABN AMRO BANK
                                    I am the customer of ABN AMRO BANK credit card no [protected].
                                    I am not receiving my physical statements from May 2008, I have lodged a call for the same and after that, and I have still not received any physical statement. I have only checked my statement on your website and after getting the sms on my mobile, I am paying my bill amount before the bill date.
                                    B ut on 15/04/2009 when I have checked my statement on website I get a extra amount of rs 75 debited in my statement with out any information after that, I have make a call to your credit card department after 25 minuets a person pick my call and said to me that regarding the charges you have received the letter in January and if you not willing to get the extra statement you have to make the call to call center if for not obtain the said services by you, not doing the same this is your fault chargers are not reversed in any case and you can not do any think, for doing you have to write a letter to bank.
                                    By getting this revert from your extreme organization I have get very match satisfied from your services and want to inform you that this is only the prize of loyal customer towards your organization, only those customers are precious for you who making the call in you call center and making complained against your organization and your services.
                                    Now I am making a formal complained that if the extra chares of Rs 75 with service tax is not reversed, I am not going to pay any money to your bank and I am not going to contact your bank.
                                    So finally, I am also your precious customer, may be as per our criteria.
                                    If they required any information from my side feel, free to contact me…

                                    SARVESH KUMAR SINGH
                                    [protected]
                                    [protected]
                                    Singh.[protected]@rediffmail.com
                                    [protected]@gmail.com
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                                      Dr. Viren Nilkamal Naik
                                      from Roha, Gujarat
                                      Apr 17, 2009
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                                      Dear sir/ Madam,
                                      I have a personal loan with ABN amro bank. The account number for same loan is [protected]. The amount of the loan is 2, 00, 000. Rs. They deducted the processing fee and service tax according to the talk on phone. The intrest rate of the loan is 21.96 % reducing, and tenueer is 48 months and EMI of the same loan is Rs. 6532 which include the premium for the insurance of the loan. Initially I was disaggre for this than i aggre to pay Rs. 6532 as EMI which include premium also. Now in each statement they club the insurance amount of Rs. 7450 with loan principle amount and make the principle amount of Rs 2, 07, 450. And every month the deduct the principle outstanding from 2, 07, 450 rather than from original principle amount of Rs.2, 00, 000. So this will attrack more money while I will go for preclouser of the same loan.
                                      So, Sir please instruct the bank and guide them the correct way to deal with customer.
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                                        D
                                        DEBU RANI MANNA
                                        from Mumbai, Maharashtra
                                        Apr 17, 2009
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                                        I Sri D.Dutta want to Sattelup in 1 short ABN AMRO BANK CREDIT CARD NO.[protected] in the name of /in bahaf of DEBU RANI MANNA. Please send your exicutive/represantative in Address of Debu Rani Manna or Phone No. [protected] (D.Dutta) as early as possible.
                                        Hi,

                                        My Credit Card Number is [protected]

                                        i want to change the address and mobile Number as well.

                                        My Present Address is also as per the Permanent address in the application form.

                                        H.No. B-169, Phase -I, Vanasthalipuram, Hyderabad- 500070. Andhra Pradesh, India.

                                        and Mobile number is : +91 [protected]
                                        E-mail= [protected]@gmail.com

                                        So please send me the state ment to this mail address and to this email.

                                        thanks and regards.

                                        Yeruva Sudhakara Reddy
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