ABN AMRO Complaints & Reviews

I received a call from abn amro bank -card divn -delhi, {10 mts back} that my card has been upgraded to Platinum card, & there is no fee or charges for that..
Later, again I received a verification call from the same abn amro bank card divn delhi, saying that if i opted for the offer i need to pay up Rs.3000/-!!!
This is Cheating...!!!
Please do some thing...I donot want my card to be upgraded then...

sabithaumapathy

Dear Sir

I, Jatinder Lamba, settled all my dues as discussed with your employee and received a settlement letter dated 22nd Feb. 2007.

Serial Number : NR 8202
Ref : NBA[protected]

My Credit Card number : [protected].

It was settled in Rs.24000/- in two installments.
Initial Payment Rs.10000/- and balance rs.14000/- in April'07 as discussed and written in settlement letter.

I paid the amount as per the commitments but till date I am receiving the calls from the collection agencies.
I have sent the fax to your collection agencies many times.
I showed the settlement letter to the executives whenever any one comes to me, but no one turns back after seeing the letter, rather a new person or new collection agency turns up with the demand of payment on behalf of abn amro.

I have been mentally harassed by the collection people and i am tired of telling them that I have settled the payment.

So kindly look into the matter. I do not want any disturbance in my life from the collection agencies on behalf of abn amro credit cards.

with regards
Jatinder Lamba

Greetings:

I own a ABN AMRO credit card. There was a call from ABN AMRO stating that I have a preapproved loan of 50000 rupees and the repayment for this is 2500 rupees (approx) including 160 rupees insurance, so totally within 2700 rupees (approx) for 24 months. I refused the insurance, but was told that it is compulsory for the loan security purposes. I did not get any loan from them, but the insurance amount alone got deducted from my credit card account. I called the bank and enquired them, but was not given any proper reply. I told to cancel the insurance, but was told that cancellation charges of around 450 rupees will be deducted. I am losing money for no reason. I was literally cheated. I think I have been trapped for insurance using the loan scenario. Please look into this.

wr

J. David.

Respected sir/madam,

I would like to bring it to your kind notice that as per the RBI guidelines no bank is authorised to resort to harassment of any consumer through recovery agents (third party).

Inspite of the above mentioned the ABN AMRO bank has voilated the law by sending two recovery agents at my doorstep at 8:00 pm, yesterday[protected] demanding to clear the credit card dues.

Inview of this it is to inform you that I do not hold any card from ABN AMRO and the credit on this card is not in my knowledge, even though if the bank is holding me liable for the credit dues I therefore demand some significant proof from the bank against which the credit was exhausted by me. Moreover, I have not been receiving any credit card statements duly from this bank on my permanent address for the last 10 years now.

All the details would be submitted and presented by me in person if required by the concerned authorities. However, at present I would request the authority to please look into my case and safeguard my public image which is being destorted and damaged by the bank. Thanks.

I had availed a Personal Loan from ABN Amro during 2004, had some issues with last few installments. Eventually during Oct' 08, their Recovery Team came up with a Full & Final Settlement for 10000/-, which i agreed instantly & settled by DD, which was also mentioned in the F& F letter given to me by the Executive. For the last 15 days i have been receiving calls from Delhi no. stating that an amount of 25, 000/- is pending. When i mentioned that i am in receipt of F& F letter from the bank, the guy informs me that the letter is only for Prinicipal amount & not for the interest portion. When i tell him i cant help him, he tells me that he would send the collection guy. When you get a bit irate on the line to him, he threatens saying that he would publish my name in CIBIL, which would tarnish my image. Funny that there is no Site, where we as citizens who have sincerely cleared our outstandings, can Blacklist these banks. Someone can tell me how to handle this situtation.

I am having ABN AMRO Freedom Card. I noticed that one transaction has been made to Make My Trip which I never proposed to do.

The whole story:
Some days before I got a call from a person on behalf of Make My Trip. I was informed that they are giving some offer and to avail that offer, I have to contact the MMT. After that I received a courier with one voucher saying some offer worth Rs. 6500/-. It has been mentioned there that if I want to avail this offer then I need to call MMT to a Phone Number.
In this whole period of time I never called MMT or any person of either MMT or ABN AMRO bank. Today I got one message(sms) saying that, "Your card bill of Rs. 5515.00 with due date 27/07/2009 has been sent & will reach you in next 7 days." After that I checked my cards online account and found that one transaction has been made to "MMT Money Saver Fee" which I was not aware of.

There are several mail sent by to ABN AMRO credit card division and they are avoiding me to speak directly and they are harassing my parents and harassing my family with all unethical words they are cheating the customer badly in the name of settlement.

There is a person call prasad number is [protected] or [protected] or [protected].

When I sent a message to the support department they are not ready to listen to my problem but they are asking me to pay the money and I strongly believe that the bank is also encouraging this and making it as a regular practice.
Please me the how to get this problem resolved.

bye
Anand

Hi Team
I have started getting calls to my parents home in my native that too on the middle of the night and you people are harassment has started in a bad way and they are already sick and even after me giving my contact number and change of address several times I have been ill treated and harshed by the bank purposefully and they are not contacting me directly and every time they are calling my parents and irritating me even after me telling them repeatedly.I have mentioned in all my mails saying that I need a chennai contact person where I can go in straight and get this problem sorted out but no one is ready to do it and I have been cheated by this bank third time in the name of settlement.

And my parents are been thrown with all kind o[censored]nethical words and rough talks by the banks.

Regards
Anandasekaran

r----- Forwarded Message ----
From: anandsekaran <[protected]@yahoo.com>
To: [protected]@in.abnamro.com
Sent: Wednesday, 17 June, 2009 1:53:49 PM
Subject: Re: Credit card settlement Letter Reference no :[protected]

HI
Again I got a call today from your Delhi number [protected], asking for my card payment again I explained him the same good old story how I was been cheated by your bank employee Mr.Prasad from Bangalore and how badly my family members where been harassed and what all words my Mom was been asked by Mr.Prasad.I have raised a query and I have also attached all the proof in my earlier mails.
The person who called me never had a interest of listing to the problem which I have faced it through the bank and the mental tension which I have undergone by the bank employee he is again treating me telling that he will forward this to legal and he will publish my name in Satyam which is again disturbing me mentally so badly.
Iam really loosing the confidence on the bank and I dont know what to do This is the third time I have getting such call and not getting a proper solution for my query.
I am repeatedly asking the bank to give me a chennai contact person number which they are failed to do it and its been purposely done.

I appreciate if some one takes the ownership and help me out in solving this problem.

regards
Anandasekaran

From: anandsekaran <[protected]@yahoo.com>
To: [protected]@in.abnamro.com
Sent: Wednesday, 1 April, 2009 4:24:57 PM
Subject: Credit card settlement Letter Reference no :[protected]

HI
I have been repeately saying that I have done the payment as per the schedule which MR.Prasanth has informed me and please check with Mr.Prasanth and get back to me on the matter.
I have atlast asked him he has told me clearly and there is no out standing and since its a year end the Service request will not be approved and once its been done he will be in a postion to close the card that what is been intimated to me.

I think this is going on in a loop and no one from the bank side is taking any initative to address this issue in person on the phone and solve this matter. Only written communication is going on. I dont understand the confusion behind it.

Regards
Anandasekaran

--- On Wed, 1/4/09, [protected]@in.abnamro.com <[protected]@in.abnamro.com> wrote:

> From: [protected]@in.abnamro.com <[protected]@in.abnamro.com>
> Subject: Re: Fw: Re: Fw: Credit card settlement Letter
> To: "anandsekaran" <[protected]@yahoo.com>
> Date: Wednesday, 1 April, 2009, 3:58 PM
>
>
> Dear Mr. Sekaran,
>
>
>
> This is in reference to your email dated March 24,
> 2009.
>
>
>
> We take due cognizance of the concerns raised and we assure
> you that your
> feedback is valuable in our efforts to improve the
> services.
>
>
>
> We have taken a note of your
> conversation
> with our collection agent. However, the call was made on
> the account only
> to apprise you about the outstanding on your credit card
> account and not
> to cause any inconvenience.
>
>
>
> We wish to reiterate that we
> have reviewed
> the matter addressed to us and we have not received payment
> as per the
> settlement letter.
>
>
>
>
> Kindly note that if we are not
> in receipt
> of payment as per the settlement letter then the same is
> considered to
> be void.
>
>
>
> The total outstanding on your
> credit card
> account as on date is Rs. 32, 117.85 and we request you to
> send in your
> payment.
>
>
>
> Request you to please advice
> in case you
> are interested in fresh settlement of your card
> account.However we are
> referring your query to the concerned department our
> service executive
> will be in touch with you in the next five (5) working
> days.
>
>
>
> You may also quote the reference number
> [protected], in case
> you need any further clarification on the above
> resolution.
>
>
>
> Please feel free to write back to us for any further
> clarifications in
> this regard or call our 24-hour Bank by Phone service
> in your city
> and our executive will be glad to assist you.
>
>
>
> Assuring you of our best services.
>
>
>
> Yours sincerely,
>
> Cardservices
>
>
>
> ****************
>
> QUICK TIP
>
> ********************************************************************************...⇄
>
> Register for MasterCard SecureCode before April 30, 2009
> & ensure safe
> internet transactions. For details chk your March statement
> or www.abnamro.co.in
>
> ********************************************************************************...⇄
>
> Why wait for a physical statement when it is also available
> just a click
> away! Enjoy Simple & Hassle free banking by just
> Registering on Cardsonline
> and view statements upto 6 months Get FREE statements on
> email by just
> registering your email ID with us
>
> Call 24 Hours Bank By Phone to subscribe for FREE SMS
> Alerts
>
> ********************************************************************************...⇄
>
> You may also avail the NEFT (National Electronic Funds
> Transfer) Facility.
> For making payments through NEFT, access
> NetBanking
> of the bank from where you wish to transfer the money and
> add your ABN
> AMRO Credit Card number as a beneficiary to receive the
> funds transferred.
>
>
> ********************************************************************************...⇄
>
> Access this URL to view the Bank by Phone numbers in your
> city -
> http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
>
> ********************************************************************************...⇄
>
>
>
>
>
>
>
>
> anandsekaran <[protected]@yahoo.com>
>
> 24/03/2009 11:07 AM
>
>
>
> To
> [protected]@in.abnamro.com
>
> cc
>
>
> Subject
> Fw: Re: Fw: Credit card
> settlement Letter
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Hi
>
> Even after me saying the
> repeatedly
> that I have moved to chennai and I have communicated to the
> bank with all
> my contact address and phone numbers. your Bangalore office
> is again going
> and distrubing my parents on a repeated basis and I dont
> feel confortable
> with the way my account is been handled and there is a new
> person by name
> called Banu prakash has started calling me.
>
> I have not got a solution for
> my pervious
> complaint and query that I have been given a false
> commitement by one of
> the bank employee and have been cheated badly. Please do
> understand the
> seriousness and take care of my complaint in a proper way.
> I have been
> complainting this for the past 38 days and I have not even
> got a sngle
> call to my phone to understand what was the exact problem
> and why its been
> done for me.
>
>
>
> I am avaiaible on my mobile number [protected] or
> [protected]
>
>
>
> If this is been repeated by the bank on a regular basis
> then I need to
> take necessary action on this.
>
>
>
> Regards
>
> Anandasekaran
>
>
>
> --- On Thu, 26/2/09, anandsekaran
> <[protected]@yahoo.com> wrote:
>
>
>
> > From: anandsekaran <[protected]@yahoo.com>
>
> > Subject: Re: Fw: Credit card settlement Letter
>
> > To: [protected]@in.abnamro.com
>
> > Date: Thursday, 26 February, 2009, 11:18 AM
>
> > HI Team
>
> > I do come to
>
> > understand now that my settlement was for only 2 shots
> but I
>
> > was been keept under the dark by your bank employee
> by
>
> > giving me the wrong information that we have given you
> 6
>
> > shots and they have not even given the single copy of
> the
>
> > settlement letter even after me asking several times
> they
>
> > told me that ABN has a habit of not giving the
> settlement
>
> > letter till the customer pay fully that is where the
> problem
>
> > is.
>
> > I was been cheated by the bank and the employee of the
> bank
>
> > and I ahve been treatened by the collection manager
> Prasath
>
> > and harshed by him badly so I need some one to be
> contacted
>
> > from your chennai office that is what I require and
> even
>
> > after me trying him several times he did not picked my
> phone
>
> > because of he cheating me and also.
>
> >
>
> >
>
> > Because of him I lost my peace and I
> was
>
> > be harshed with all unparilmentary technical verbal
> jargans
>
> > which hurts my moral.
>
> >
>
> > So please ensure that the settlement given to be
> stands the
>
> > same and I will not be again go got the settlement. If
> no
>
> > one calls me related to my credit card to my mobile
> number
>
> > and if ABN again trys to call my home and trouble my
> parents
>
> > I need to report this to RBI and also to the media on
> the
>
> > technical method which ABN tried cheating me in the
> name of
>
> > settlement.
>
> >
>
> > regards
>
> > Anandasekaran
>
> >
>
> > --- On Wed, 25/2/09, [protected]@in.abnamro.com
>
> > <[protected]@in.abnamro.com>
>
> > wrote:
>
> >
>
> > > From: [protected]@in.abnamro.com
>
> > <[protected]@in.abnamro.com>
>
> > > Subject: Re: Fw: Credit card settlement Letter
>
> > > To: "anandsekaran"
> <[protected]@yahoo.com>
>
> > > Date: Wednesday, 25 February, 2009, 8:09 PM
>
> > > Dear Mr. Sekaran,
>
> > >
>
> > > This is in reference to your email dated February
> 19,
>
> > > 2009.
>
> > >
>
> > > We regret to note that your experience has not
> been
>
> > > commensurate with what
>
> > > we strive to provide and you had a reason to be
>
> > > dissatisfied with our
>
> > > services.
>
> > >
>
> > > However, kindly note that the call was made only
> to
>
> > apprise
>
> > > you about the
>
> > > outstanding on your credit card account and not
> to
>
> > cause
>
> > > any
>
> > > inconvenience.
>
> > >
>
> > > We would like to inform you that as per our
> records we
>
> > have
>
> > > offered you
>
> > > settlement of Rs.40000.00 which was to be paid in
> 2
>
> > > installments on or
>
> > > before 30/09/2008.
>
> > >
>
> > > Since we have note received the payment as per
> the
>
> > > settlement letter hence
>
> > > the same is considered to be void.
>
> > >
>
> > > Kindly note that the settlement of card account
> is
>
> > > communicated through
>
> > > signed letter from respective Collection –
> Manager.
>
> > >
>
> > > The total outstanding on your credit card account
> as
>
> > on
>
> > > date is Rs.
>
> > > 32, 117.85 and we request you to send in your
> payment.
>
> > >
>
> > > We request you to write back to us if incase you
> wish
>
> > for
>
> > > resettlement on
>
> > > your card account.
>
> > >
>
> > > We would like to inform you that we have
> referred
>
> > your
>
> > > complaint regarding
>
> > > collection calls to the concerned department and
> an
>
> > > executive from service
>
> > > excellence department will get in touch with you
>
> > within the
>
> > > next five (5)
>
> > > working days.
>
> > >
>
> > > You may also quote the reference number
>
> > [protected], in
>
> > > case you need any
>
> > > further clarification on the above resolution.
>
> > >
>
> > > Assuring you of our best services.
>
> > >
>
> > > Yours sincerely,
>
> > > Cardservices
>
> > >
>
> > > ****************
>
> > > QUICK TIP
>
> > >
>
> >
> ********************************************************************************...⇄
>
> > > Why wait for a physical statement when it is
> also
>
> > available
>
> > > just a click
>
> > > away! Enjoy Simple & Hassle free banking by
> just
>
> > > Registering on
>
> > > Cardsonline and view statements upto 6 months
> Get
>
> > FREE
>
> > > statements on email
>
> > > by just registering your email ID with us
>
> > > Call 24 Hours Bank By Phone to subscribe
> for
>
> > FREE SMS
>
> > > Alerts
>
> > >
>
> >
> ********************************************************************************...⇄
>
> > > You may also avail the NEFT (National Electronic
>
> > Funds
>
> > > Transfer) Facility.
>
> > > For making payments through
> NEFT,
>
> > access NetBanking of
>
> > > the bank from
>
> > > where you wish to transfer the money and add your
> ABN
>
> > AMRO
>
> > > Credit Card
>
> > > number as a beneficiary to receive the funds
>
> > transferred.
>
> > >
>
> >
> ********************************************************************************...⇄
>
> > > Access this URL to view the Bank by Phone numbers
> in
>
> > your
>
> > > city -
>
> > >
> http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
>
> > >
>
> >
> ********************************************************************************...⇄
>
> > >
>
> > >
>
> > >
>
> > > anandsekaran <[protected]@yahoo.com>
>
> >
>
> > > 19/02/2009 12:33 PM
>
> > >
>
> > > To
>
> > > [protected]@in.abnamro.com
>
> > > cc
>
> > >
>
> > > Subject
>
> > > Re: Fw: Credit card settlement Letter
>
> > >
>
> > >
>
> > >
>
> > >
>
> > >
>
> > >
>
> > > Dear Sir
>
> > > I have
>
> > clearly asked him to take the settlement
>
> > > with a time
>
> > > August 08, I have asked him for 6 shorts and he
> also
>
> > > promised that the
>
> > > settlement has been taken for 6 shorts trusting
> him I
>
> > was
>
> > > paying the money
>
> > > and even there were lot of harsh words and lot
> of
>
> > harshment
>
> > > been done by
>
> > > him during those periods to myself and my family.
> So
>
> > last
>
> > > month he said
>
> > > pay 12800 that is your last Insatalment and then
> he
>
> > called
>
> > > me early this
>
> > > month and said he is trying to take the
> settlement on
>
> > my
>
> > > card where he is
>
> > > unable to take the settlement because I have to
> pay
>
> > 500RS
>
> > > balance on the
>
> > > settlement if I pay there ends my relationship
> with
>
> > ABN
>
> > > AMRO bank and he
>
> > > will give the settlement letter in 24 working
> Hrs.
>
> > >
>
> > Trusting his words I went
> immediatley to
>
> > the
>
> > > bank and paid the
>
> > > money he said send a mail to my mail id and I
> will
>
> > inturn
>
> > > send the
>
> > > settlement letter. But the ID which he has given
> is
>
> > false
>
> > > ID where the
>
> > > mail what I have sent has bounced bank. Now I
> have
>
> > been
>
> > > cheated by one of
>
> > > your Bank employee and I have been badly harshed
> by
>
> > him and
>
> > > my old age mom
>
> > > has also been harshed. He has sent me a SMS say
> that
>
> > if you
>
> > > dont pay the
>
> > > money I will send my executive to your home and
> harsh
>
> > your
>
> > > parents what
>
> > > the treatening SMS send by him.
>
> > > As
> per
>
> > your bank employees word I have paid the
>
> > > money on month
>
> > > and month basis and he said I have the rights to
> give
>
> > a
>
> > > extension of month
>
> > > also on the settlement.But atlast now he is
> cheating I
>
> > have
>
> > > been badly
>
> > > offended and mentally been worried what will
> happen to
>
> > me
>
> > > trusting your
>
> > > bank person cheating me like this.
>
> > > He said I
> cannot
>
> > even give you a settlement letter
>
> > > till you pay
>
> > > the full money.
>
> > >
> Please
>
> > confirm it back to me on my contact number
>
> > > [protected].
>
> > > I wanted your people to contact me on the above
> given
>
> > > number and not any
>
> > > other number.
>
> > >
>
> > > Regards
>
> > > Anandasekaran
>
> > >
>
> > >
>
> > > --- On Thu, 19/2/09, [protected]@in.abnamro.com
>
> >
>
> > > <[protected]@in.abnamro.com>
>
> > wrote:
>
> > >
>
> > > > From: [protected]@in.abnamro.com
>
> > > <[protected]@in.abnamro.com>
>
> > > > Subject: Re: Fw: Credit card settlement
> Letter
>
> > > > To: "anandsekaran"
>
> > > <[protected]@yahoo.com>
>
> > > > Date: Thursday, 19 February, 2009, 11:38 AM
>
> > > > Dear Mr. Sekaran,
>
> > > >
>
> > > > This is in reference to your email dated
> February
>
> > 17,
>
> > >
>
> > > > 2009.
>
> > > >
>
> > > > At the outset please accept our apology
> regarding
>
> > the
>
> > > > inconvenience caused
>
> > > > to you.
>
> > > >
>
> > > > We would like to inform you that settlement
> has
>
> > been
>
> > > offer
>
> > > > on your card
>
> > > > account on August 07, 2008 for an amount of
> Rs.
>
> > 40000
>
> > > to be
>
> > > > paid in two
>
> > > > installments against which we have not
> received
>
> > any
>
> > > > payment hence it is
>
> > > > void.
>
> > > >
>
> > > > Kindly note that the total outstanding on
> your
>
> > card
>
> > > account
>
> > > > is Rs.
>
> > > > 32, 117.85 which is payable by you. The
> account
>
> > is
>
> > > suspended
>
> > > > due to non
>
> > > > payment of the dues within the stipulated
> time.
>
> > > >
>
> > > > Therefore, we would request you to clear
> your
>
> > dues
>
> > > > immediately to avoid
>
> > > > any further charges and collection follow
> up.
>
> > > >
>
> > > > Request you to please advice in case
> you
>
> > are
>
> > > interested in
>
> > > > fresh
>
> > > > settlement of your card account.
>
> > > >
>
> > > > You may also quote the reference
>
> > number [protected]
>
> > >, in
>
> > > > case you need
>
> > > > any further clarification on the above
>
> > resolution.
>
> > > >
>
> > > > Please feel free to write back to us for
> any
>
> > further
>
> > > > clarifications in
>
> > > > this regard or call our 24-hour Bank
> by
>
> > Phone service
>
> > > in
>
> > > > your city and
>
> > > > our executive will be glad to assist you.
>
> > > >
>
> > > > Assuring you of our best services.
>
> > > >
>
> > > > Yours sincerely,
>
> > > > Cardservices
>
> > > >
>
> > > > ****************
>
> > > > QUICK TIP
>
> > > >
>
> > >
>
> >
> ********************************************************************************...⇄
>
> > > > Why wait for a physical statement when it
> is
>
> > also
>
> > > available
>
> > > > just a click
>
> > > > away! Enjoy Simple & Hassle free banking
> by
>
> > just
>
> > > > Registering on
>
> > > > Cardsonline and view statements upto 6
> months
>
> > Get
>
> > > FREE
>
> > > > statements on email
>
> > > > by just registering your email ID with us
>
> > > > Call 24 Hours Bank By Phone to
> subscribe
>
> > for FREE
>
> > > SMS
>
> > > > Alerts
>
> > > >
>
> > >
>
> >
> ********************************************************************************...⇄
>
> > > > You may also avail the NEFT (National
> Electronic
>
> > > Funds
>
> > > > Transfer) Facility.
>
> > > > For making payments
> through
>
> > NEFT, access
>
> > > NetBanking of
>
> > > > the bank from
>
> > > > where you wish to transfer the money and add
> your
>
> > ABN
>
> > > AMRO
>
> > > > Credit Card
>
> > > > number as a beneficiary to receive the
> funds
>
> > > transferred.
>
> > > >
>
> > >
>
> >
> ********************************************************************************...⇄
>
> > > > Access this URL to view the Bank by Phone
> numbers
>
> > in
>
> > > your
>
> > > > city -
>
> > > >
>
> > >
> http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
>
> > > >
>
> > >
>
> >
> ********************************************************************************...⇄
>
> > > >
>
> > > >
>
> > > >
>
> > > > anandsekaran <[protected]@yahoo.com>
>
> >
>
> > > > 17/02/2009 12:53 PM
>
> > > >
>
> > > > To
>
> > > > [protected]@in.abnamro.com
>
> > > > cc
>
> > > >
>
> > > > Subject
>
> > > > Fw: Credit card settlement Letter
>
> > > >
>
> > > >
>
> > > >
>
> > > >
>
> > > >
>
> > > >
>
> > > >
>
> > > > HI
>
> > > > There was a person below
> with
>
> > the contact number
>
> > > of
>
> > > > [protected] and landline no:[protected].
>
> > > >
>
> > > > As per his word I have paid the amount to
> him
>
> > towards
>
> > > the
>
> > > > settlement of my
>
> > > > credit card no [protected] and he has
> given
>
> > a
>
> > > email id
>
> > > > also which is
>
> > > > not exisiting hope he has cheated me I
> wanted
>
> > the
>
> > > > settlement letter at the
>
> > > > earliest possible.
>
> > > >
>
> > > > Regards
>
> > > > Anandsekaran
>
> > > >
>
> > > >
>
> > > > --- On Tue, 10/2/09, anandsekaran
>
> > > > <[protected]@yahoo.com>
>
> > wrote:
>
> > > >
>
> > > > > From: anandsekaran
>
> > > <[protected]@yahoo.com>
>
> > > > > Subject: Credit card settlement Letter
>
> > > > > To: [protected]@abn.com
>
> > > > > Date: Tuesday, 10 February, 2009, 12:26
> PM
>
> > > > > Hi Prasanth
>
> > > > >
>
>
> > I have paid the balance 500
> Rs
>
> > > also as
>
> > > > per
>
> > > > > the request sent by you against the
> card no
>
> > :
>
> > > > > [protected].
>
> > > > > So as per the telephonic conversation
>
> > between us
>
> > > you
>
> > > > said
>
> > > > > after paying the 500 Rs I can collect
> the
>
> > > settlement.
>
> > > > > Please let me know where should i come
> and
>
> > the
>
> > > > settlement
>
> > > > > letter today.
>
> > > > >
>
> > > > >
>
> > > > > Regards
>
> > > > > Anandasekaran
>
> > > > >
>
> > > > >
>
> > > > > Add
> more
>
> > friends to your messenger and
>
> > > enjoy! Go
>
> > > > to
>
> > > > > http://messenger.yahoo.com/invite/
>
> > > >
>
> > > >
>
> > > > Add more
> friends
>
> > to your messenger and enjoy! Go
>
> > > to
>
> > > > http://messenger.yahoo.com/invite/
>
> > > >
>
> > > >
>
> > > >
>
> > > >
>
> > > >
>
> > > >
>
> > >
>
> >
>[protected][protected][protected][protected]
>
> > > > This message (including any attachments) is
>
> > > confidential
>
> > > > and may be privileged. If you have received
> it
>
> > by
>
> > > mistake
>
> > > > please notify the sender by return e-mail
> and
>
> > delete
>
> > > this
>
> > > > message from your system. Any unauthorised
> use
>
> > or
>
> > > > dissemination of this message in whole or in
> part
>
> > is
>
> > > > strictly prohibited. Please note that
> e-mails
>
> > are
>
> > > > susceptible to change. ABN AMRO Bank N.V,
> which
>
> > has
>
> > > its seat
>
> > > > at Amsterdam, the Netherlands, and is
> registered
>
> > in
>
> > > the
>
> > > > Commercial Register under number 33002587,
>
> > including
>
> > > its
>
> > > > group companies, shall not be liable for
> the
>
> > improper
>
> > > or
>
> > > > incomplete transmission of the information
>
> > contained
>
> > > in this
>
> > > > communication nor for any delay in its
> receipt
>
> > or
>
> > > damage to
>
> > > > your system. ABN AMRO Bank N.V. (or its
> group
>
> > > companies)
>
> > > > does not guarantee that the integrity of
> this
>
> > > communication
>
> > > > has been maintained nor that this
> communication
>
> > is
>
> > > free of
>
> > > > viruses, interceptions or interference.
>
> > > >
>
> > >
>
> >
>[protected][protected][protected][protected]
>
> > >
>
> > >
>
> > > Unlimited
> freedom,
>
> > unlimited storage. Get it now, on
>
> > >
>
> > >
> http://help.yahoo.com/l/in/yahoo/mail/yahoomail/tools/tools-08.html/
>
> > >
>
> > >
>
> > >
>
> > >
>
> >
>[protected][protected][protected][protected]
>
> > > This message (including any attachments) is
>
> > confidential
>
> > > and may be privileged. If you have received it
> by
>
> > mistake
>
> > > please notify the sender by return e-mail and
> delete
>
> > this
>
> > > message from your system. Any unauthorised use
> or
>
> > > dissemination of this message in whole or in part
> is
>
> > > strictly prohibited. Please note that e-mails
> are
>
> > > susceptible to change. ABN AMRO Bank N.V, which
> has
>
> > its seat
>
> > > at Amsterdam, the Netherlands, and is registered
> in
>
> > the
>
> > > Commercial Register under number 33002587,
> including
>
> > its
>
> > > group companies, shall not be liable for the
> improper
>
> > or
>
> > > incomplete transmission of the information
> contained
>
> > in this
>
> > > communication nor for any delay in its receipt
> or
>
> > damage to
>
> > > your system. ABN AMRO Bank N.V. (or its group
>
> > companies)

Hi,
I havent received ay of reply from ur end not a single notification from ur side as per ur SLA it is 48 hrs so what are u waiting for ...


On Tue, Jun 30, 2009 at 6:46 AM, sameer kanaskar <sameer.[protected]@gmail.com> wrote:

Hi,
I Tried to open ur email statement lots of times but i never got success regarding this i had given a call also at your help desk they are informing that they will reset my password but still there is no change and im never receiving ur statement on time or before the due date and not a single sms on my mobile no [protected] which is been updated in your data base i had given a several complaint regarding this but there is no change in ur service so i dont know what to do with u people
And one more problem which im facing that on this card my loan is going on the last for digit of the loan account is 1227 each every day i used to receive calls for the collection of payment but i refuse to do it because this is not the 1st time which im facing the problem with ur late dispatch of statement
I do agree that i have done the late payment for that late loan amount and the reason for that i was not having the old statement with me as there was some rennovation work carried out in my residence so i don`t know on whose favour should i drop a cheque then i received a call from ur collection team regarding the payment i asked them to send an executive for collection the executive came and collected the cash from me and updated the payment in my account and also i asked them that will i be charge for any late fee so the answer which i got was if i make the cash payment i wont be charge any late fee and in the next statement i have been charge for the late fee for Rs.650. I asked customer care for the reversal and i got only 200rs reversal and when again in the next month i gave a call at ur customer care they ask me to pay the amount which is reflecting in the statement u will get the reversal in the next statement I have paid the entire amount which was reflecting in the statement but i didnot get any reversal on it. And then in the next month i deducted whatever late payment charges applied to me and i have done the payment of my EMI which is of 4362 and from that month each and every month im asking for reversal but i didnt got any help from ur customer care only im getting calls from ur collection team
And Im not going to pay a single penny of late fee in my loan amount I want the reversal of all the late fee which is been applied to me because after that i have never done any kind of late payment to u
And in this month also im facing the same problem i havent received the statement till the date and my due date is on 6th of every month
Please ur instant reply appriciable

I had taken a credit card from ABN Amro Bank on 26.8.2004. the card number was [protected]. It was supposed to be a free card. but after one year they had charged renewal fees i.e, the annual fee of Rs. 500. on seeing this in the statement i had complained to the ABN Amro Bank customer care and informed them to cancel my card immediately. the complaint numbers are[protected] and[protected].

But they have not cancelled the card and been sending statements to me asking me to pay the amount which i have refused as i am not using the card. I have paid all the amount for the transactions i have made in the 1st year. and there is no amount pending from my side.

I would like this to be resolved at the earliest.

From: [protected]@in.abnamro.com
To: sherry.[protected]@hotmail.com
Subject: RE: ABN AMRO CREDIT CARD COMPLAINT REF ( [protected])
Date: Mon, 29 Jun 2009 12:45:00 +0530


Dear Mr.Tangri,

We refer to your email dated June 27, 2009.

We reconfirm that the dropbox are cleared on a daily basis.

You can now also make your credit card payments online through NEFT (National Electronic Funds Transfer) by quoting your 16 digit ABN Amro credit card number, and the ABN AMRO Bank's IFSC code - ABNA0200001 .

Please visit this link http://www.abnamro.co.in/consumer/creditcard/make_payments.htm on our website to know details on all existing payment options .

We regret that we will not be able to reverse the charges on the card.

Our service executive will be in touch with you with regard to your decision to cancel the card and to have your valued feedback.

You may also quote the reference number [protected], in case you need any further clarification on the above resolution.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,

Poonam Bhandari
Client Response Unit

****************
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********************************************************************************...⇄
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********************************************************************************...⇄
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
********************************************************************************...⇄
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
********************************************************************************...⇄
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
********************************************************************************...⇄


sherry tangri <sherry.[protected]@hotmail.com>
27/06/2009 11:13 AM
To abn head <[protected]@in.abnamro.com>, <[protected]@in.abnamro.com>
cc <vikas.[protected]@in.abnamro.com>
Subject RE: ABN AMRO CREDIT CARD COMPLAINT REF ( [protected])







Dear Banker,

You are simply turning a blind towards the fact that I had dropped this cheque on 2nd May 2009.
I had paid finance charges in the past a well, so I am not against finance charges but Yes suerly I will not pay due to no fault of mine.

I would suggest you to give some kind of receipt to the customers who drop the cheques so that such arguments can be avoided.Anyways you don't want to reverse - tell me how to deactivae the card...????

Note - I stick to my decisssion of not paying the extra charges I've been talkin about so shall only pay whatever balance is applicabe at the time of cancellation.

Look forward to an early reply

Regards

Sherry Tangri



[protected][protected][protected][protected]
From: [protected]@in.abnamro.com
To: sherry.[protected]@hotmail.com
Subject: RE: ABN AMRO CREDIT CARD COMPLAINT
Date: Fri, 26 Jun 2009 15:41:59 +0530


Dear Mr.Tangri,

We refer to your email dated June 24, 2009.

We wish to inform you that the cheque number 719561 for Rs.41000.00 has been received for processing on 11/05/2009 while the payment due date was 07/05/2009.

Please note the cheque has been cleared on 13/05/2009.

We would like to inform you that cheque is send for clearing on the same day of receipt and payment is applied basis instruction received from your bank.

Please note that late fees are levied due to non payment of at least minimum amount due within payment due date. The finance charges are levied due to non payment of total outstanding within payment due date.

We have already reversed the late fee of Rs.650.00 along with the associated service tax.

We regret we will not be able to reverse the Finance charges charged on your Card account.

We would like to clarify that over limit charges are levied when the total amount due is more than the assigned credit limit.

We regret we will not be able to reverse the fees levied.

We would request you to pay Rs. 44, 461.68 as per the statement dated 17/06/2009 to avoid any further charges.

We are concerned to know about your decision to discontinue with our card. We request you to reconsider your decision as the ABN AMRO Bank Credit Card offers an array of features.

An officer from our Service Excellence Centre would be in touch with you in the next five (5) working days to resolve any issues on your card and get your valued feedback.

You may also quote the reference number [protected], in case you need any further clarification on the above resolution.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,

Vilma Lobo
Client Response Unit

****************
QUICK TIP
********************************************************************************...⇄
Register for MasterCard SecureCode and get added security of a unique password for your internet transactions at MasterCard SecureCode enabled online merchants.
********************************************************************************...⇄
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
********************************************************************************...⇄
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
********************************************************************************...⇄
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
********************************************************************************...⇄

sherry tangri <sherry.[protected]@hotmail.com> 24/06/2009 07:23 PM
To: <[protected]@in.abnamro.com>
cc: ABN GOLD BANK <[protected]@in.abnamro.com>
Subject: RE: ABN AMRO CREDIT CARD COMPLAINT




Dear Banker,

The reply from Ms Sarita Pacheco indicates only the standard operating procedures of the bank which we all know.

Seek clarification on the following:

1.) When you clear your cheque drop boxes daily then how the cheque dropped on 2nd May got cleared on 13th.

2.) Why the retail charges from the statement dated 17/05/09 were not reversed along with the late fee. Had you done that there would’ve been no previous balance, so no question of late fee in statement dated 17/06/09.

3.) The late fee, retail charges and over limit charges in the statement dated 17/06 is all due to the previous retail charges not waived off along with the late fee.


I am looking for a resolution not a copy and paste process note of bank.

Let me know my new outstanding after reversal of all charges and in case bank fail to do so I shall pay an amount of 41398/- + service taxes before next due date to settle the accounts.

Let me make it very clear that any new extra charges levied due to the previous accumulated extra amounts will not be paid by me.

I am even ready to surrender my card in case you don’t have a way out – But it would definitely be rooted to bitter customer service experinece which I will share with others.


Regards

Sherry Tangri


[protected][protected][protected][protected]
From: [protected]@in.abnamro.com
To: sherry.[protected]@hotmail.com
Subject: Re: ABN AMRO CREDIT CARD COMPLAINT
Date: Tue, 23 Jun 2009 11:02:54 +0530


Dear Mr. Tangri,

This is with reference to your email dated June 19, 2009

We wish to inform you that the credit card statement is dispatched to your preferred mailing address on every statement date.

Your statement is generated on the 17th of each month and the payment due date is 20 days hence. If you do not receive the statement within seven days of the statement date, please do inform the Bank.

You may also log on to https://cards.abnamro.co.in & get details on your credit card. This option will enable you to view / print your statements and also check your payments and account history.

As per our records, the statement for the month of May 2009 has been delivered at your mailing address. The same has been received by Neeru Tangri. However, we are arranging to send the duplicate statement for the month of May 2009 to your email id. The statement will be sent from a separate mail.

We would like to inform you that the late fee is levied due to the non payment of atleast the minimum amount due within the due date.

We would also like to clarify that interest on any retail transaction is levied if the total outstanding is not paid within due date and this is calculated from the date of transaction until the total amount is fully repaid.

We would like to clarify that the drop box are cleared on a daily basis.

As we have received your payment of Rs.41000.00 post the due date, the late fee and finance charges have been levied against the same. As we have also not received any payment against the statement dated May 17, 2009, further late fee and finance charges have been levied on your card account.

We would like to clarify that over limit charges are levied when the total amount due is more than the assigned credit limit.

We regret we are unable to reverse the above mentioned charges which have been debited to your card account. Therefore, we request you to pay as per the statement to avoid any further accrual of charges on your card account.

Please note, you may also make your credit card payments online through NEFT (National Electronic Funds Transfer). For making payments through NEFT, access NetBanking of the Bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds. Enter the 16 digit ABN Amro credit card number. Please do ensure that ABN AMRO Bank's IFSC code is ABNA0200001 and start making online payments towards ABN Amro card.

Should you require further assistance, call our Bank by Phone service in your city and our executive will be glad to assist you.

You may also quote the reference number [protected], in case you need any further clarification on the above query.

Assuring you of our best services at all times.

Yours sincerely,
Sarita Pacheco
Client Response Unit


****************
QUICK TIP
********************************************************************************...⇄
Register for MasterCard SecureCode and get added security of a unique password for your internet transactions at MasterCard SecureCode enabled online merchants.
********************************************************************************...⇄
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
********************************************************************************...⇄
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
********************************************************************************...⇄
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
********************************************************************************...⇄
sherry tangri <sherry.[protected]@hotmail.com> 06/19/2009 10:59 AM
To: <in.[protected]@in.abnamro.com>, <[protected]@in.abnamro.com>
cc:
Subject: ABN AMRO CREDIT CARD COMPLAINT





Dear Banker

Titanium card number : -[protected]


This is the first time ABN AMRO BANK has hard-pressed me to use readdressal - level 2 facility to get my issues sorted with the bank.

Apparently I’ve been using ABN credit card for over 2 years and not even once I had to face any kind of service issues. However there were few instances where I was falsely promised rewards as a part of some promotions but that’s alright as long as I am not being charged for something which I had not asked for. Another thing I like about ABN is the ease with which I can access my online account.

Just for your information I have been very regular with my dues and you may notice that on most of the occasions I have paid my dues well in advance or have even overpaid many a times.

This particular case has disappointed me as a customer: I’ll explain statement wise
STATEMENT DATE DUES CHEQUE DROPPED ON AMOUNT REMARKS
[protected].8 2/5/[protected] The cheque was dropped at Big cinemas, Pune, cheque drop box 4 days prior to the due date but due to the negligence of the bank got cleared late
[protected].12 NA NA Bank charged late fee of (650/-) and finance charges (1139.3/-) which I am not ready to pay because the payment was made in time and therefore no finance charge should apply
[protected].7 NA NA Bank reversed late fee from previous bill (650/-) but did not reverse the finance charges from the previous bill which was promised and on top of that charged another late fee of (350/-) along with new finance charges of (967.9/-) and the worst part is over limit charge of (600/-) which is again no fault of mine because my total spend on card for that month is only (41398/-) which is within my credit limit of (42000/-), over limit is due to the previous reversal not done and the new extra charges




From the shown events I can only understand that the Bank is choosing customer’s money over the loyalty.

Let me reiterate that I am not going to pay the followings:

1.) Finance charges in 17/05 - 1139/-
2.) Late fee in 17/06 – 350/-
3.) Over limit in 17/06 – 600/-
4.) Finance charges in 17/06 – 967/-
5.) Any service tax charged on the sum of the above


Please reverse these charges and send me revised charges to be paid before next due date.

P.S – I did not even receive my statement dated 17/05/09 on my billing address

The bank may contact me on [protected] between 10:00 AM – 5:00 PM in weekdays.


Look forward to a delightful result




A dejected card member
Sherry Tangri



[protected][protected][protected][protected]
MSN Battles We pitch one stalwart against the other and give you the power. Who will you vote for? Share photos while you chat with Windows Live Messenger.


[protected][protected][protected][protected]
This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587, including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
[protected][protected][protected][protected]



[protected][protected][protected][protected]
Videos Get the latest video streams on movies, Try it!


[protected][protected][protected][protected]
This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587, including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
[protected][protected][protected][protected]


[protected][protected][protected][protected]
MSN Battles We pitch one stalwart against the other and give you the power. Who will you vote for? Share photos while you chat with Windows Live Messenger.


[protected][protected][protected][protected]
This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587, including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
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Respected Sir,
I had already paid Rs-1500/- towards full and final settle towards my credit cardno[protected], then to i am getting calls from telephone no[protected], abusing me and my family.
Kindly look into the matter,
Thanking you.
Regards

Hi,

In 2005, I took the Credit Card from ABN AMRO, every month they started including some amount as one or the other charges, finally after 3 months, I made the last payment and while making it I had cut the card into four pieces and gave it back to them along with the cheque and a letter. They encashed the cheque but did not send me any acknowledgement for the card.

Today, on 26 June 2009, a person called from ABN AMRO and said that I owe Rs.6500+ to them. I told them that I had not bought anything with that card, he said that those were the charges. When I explained him that I had sent the card to them he said that do you have the NOC. I said that unless they send it I cannot receive it. He siad that it was my problem and on a very rude tone he said that unless I pay the dues he insisted putting my name into the defaulter's list.

These kind of rogue banks are using RBI's name to Blackmail the people. Something needs to be done on these kind o[censored]seless banks which has only one ATM in the whole of Bangalore.

My name is Praveen Kumar Prakash I have an Abnamro Credt card no [protected].

On behalf of this credit card I got a call from your side to take a membership of good Life program.

They commitment me to lifetime validity of this loyalty card but this is valid still 06 jun 2010.

They commitment me to 35% discount on electronic and electric items but none of the outlets in Chandigarh.

How i avail the discount?

He committed me a lot of offers but when i received kits and found all committed were wrong.

So, I want to cancel my membership and revert back my money in credit card.

I have complaint regarding this by email the reference number [protected] on dated June 15 2009.

I have got a call form your side she talked with me very rudely and said this will not be cancel.

You tell me what I do?

settlement of card
i was using credit card of ABN AMRO bank no. and because personal promble i cannot pay regularly the amount but before i was paying regularly the amount .suddenly the bank had ask me pay full amount .
On many occasions i paid the amount in cash,
i wrote letters and call to cuomter center also to bank but nothing happened.i also requested or closure of my card and the bank intern requested me for not to do so.

after 6 months now one fellow from teh bank employe came to my home ask for payment after i told hem i reday to pay ammount & he have given me settlement copy letter he ask me to pay rs .5000 imegately i have pay amount he said me after one month u have to pay rs .23000. i also paid rest amount after one month & now i have call from ABN AMRO bank your due amount is around Rs.23, 000 more. and
previous they had give me letter of settlement of that amount only. he ofered me to settle it for Rs 280000.i had got aletterdated from the bank in which they ofered that i can pay in 2 or 3 intallemnts and employe said its ok u can pay with 3 intallement also i have paid amount within 2 intallement full amount they also they r calling me & at home given hersment to parents also.

surpresingly when said to bank they call ok we seening to it after that also ABN AMRO, they denied for settlement they have made with me ...
i am writing to CIBIL as i want to expose all the tatctics of ABN AMRO bank and its employees

Ok…so here I start a long story which started in Mar07 and just shows the pathetic state of affairs in ABN Amro bank and the pain, anguish and trouble a customer goes through due to stupid banks (to be read as ABN Amro) and appalling call centres of these banks

It all started in Mar07 when I had no clue that one transaction with the bank will make my life hell for the following 2 years. In Mar07 I decided to use the ABN Amro credit card to book US air tickets worth Rs 125, 000 (till date I repent doing this transaction with ABN Amro).

In April 2007, I was travelling for pretty much the entire month. However, I decided to make an early payment (10 days before the due date), knowing that the amount was big and wanted to ensure that the payment does not get delayed. I was in Gurgaon then so decided to call up the customer care to figure out if I can make payment in Gurgaon without much problems.

I spoke to a customer service executive, who surprisingly didn’t know the wherabouts of any ABN Amro ATM centres where I could drop the cheque. I informed the call centre person that I resided in Mumbai and if I make a payment in Gurgaon would the outstation cheque would take longer to clear. To this the customer care executive promptly replied that the cheque would take the normal 3 – 4 working days to clear despite being an outstation cheque.

Finally from some other sources I was able to find a ABN Amro ATM and deposited a cheque therein. As I turned around to leave the ATM centre, there was a board therein which stated “OUTSTATION CHEQUES TAKE 21 DAYS TO CLEAR”. I was stunned. I called back the call centre and this time round the other executive mentioned that outstation cheques would take 21 days to clear.

Just a day before the due date I landed in Mumbai and called the Mumbai call centre and gave him a background of the entire incidence that had happened and asked him a way out. To this the smart (pun intended) executive replied that why don’t I deposit cash payment of Rs 125, 000 so that I don’t have to make late payment fee. I was shocked the hear the same and informed him that we are talking of few lakhs here and not thousands. He again suggested that I make a cheque payment of the same amount again and after 2 months the bank would refund a DD against the excess payment made. I again reminded him that we are talking of few lakh of rupees and I don’t intend to fund the bank with my hard earned money!!!

Finally I agreed to cancel my earlier cheque deposited in Gurgaon. Make an immediate cash payment of Rs 6, 500 (minimum amount) and drop a cheque for Rs. 118, 500. All this, I did at 11.30 pm in the night to undo a [censored] up the bank did in the first place.

In this intermediary period, I had received a call from the bank to issue a titanium card if I purchase a holiday package worth Rs 4, 000 (call World Is Yours offer) promoted by ABN Amro. I had initially agreed to the same (this was before the devastating call centre experience). Post my experience, I called up the call centre and informed that I do not intend to buy the World if Yours offer. To this the executive informed that then I would not be eligible for a Titanium Card. I gladly agreed that I do not need the titanium card and the World if Yours offer. He asked me to cut the new credit card once I receive it. I did as instructed and hoped I had seen the end of my experiences with ABN Amro Bank. However, it wasn’t to happen.

I saw my next statement where the World if Yours offer charges were charged and not reversed. I called the call centre again and they mentioned that I would have received some gift vouchers and I would have to return the same for the charges to be reversed (I still wonder why the initial conversation on cancelling my titanium card had no reference of the same!!)

I informed them that I hadn’t received any gift vouchers…wrote mails for the same ….and they finally agreed to reverse the charges.

I saw my next statement to see some Rs 900 being reversed and the balance amount o/s and interest and late payment fee being charged on the same. Thereafter started a series of call which hasn’t ended till date.

I called the customer care frantically over the next few days to figure out the same …explaining my case and what had happened. Surprisingly, no customer care executive in ABN Amro notes anything in the system about the call with customers…coz everytime everyone calls and asks the same questions without absolutely no background of the case….Basically they take it for granted that the customer has all the time in the work to answer and explain it to every of their pathetic customer service executive!!!...who is bothered about customer service here!!!

Over the past 2 years, I have explained my case to around 30 – 50 customer service executives. I have asked them to provide me with an email id so that I can send across my credit card statements to show that all payments against my purchases have been made and the amount o/s is only towards the World if Yours offer (plus interest and late payment fee on the same) which I have not utilized.

I have been asked 100s of times to make payment….the amount o/s is small and I can make the payment…but I believe the question here is of principles and not of the amount involved. Why should I make payment for an amount I have not utilized?? I have asked the customer service guys several times for an email address where I can email the credit card statements which shows that all payments against my purchases and cleared and amount o/s is totally towards the ‘World is yours offer’ which I have not used and has not been reversed fully. But no one has ever provided an email address or even a fax number (not sure if they really want the problem resolved)

I have a year back cut and thrown away the ABN Amro credit card and have vowed to myself never to use any services of the bank

Today I use credit cards of 6 other banks and trust me all these banks put together have not been able to match even 10% of the frustration and anger caused by ABN Amro (we have a clear winner here, don’t we!!!).

Even today I receive calls from ABN Amro call centres an collection agents…threatening me…lol
In a last ditch effort I ask the bank to please have a look at the credit card statements and free me of the trauma and ordeal I have been going through over the past two years. Hope someone in the bank has some brains on their shoulders and some heart to think about the customers…

Flag this messageRe: AAB Card No. [protected]Tuesday, 16 June, 2009 5:30 PM
From: "biswajit basu" <[protected]@yahoo.co.in>Add sender to ContactsTo: [protected]@in.abnamro.comCc: "Biswajeet Basu" <basu.[protected]@gmail.com>
Dear Mr. Bhatia,

Likewise you I am also not agree with you. For your loan amount you are charging the interest but for my payment it has no value. Regarding pre-closure charges you should have
informed me when you received the full payment for the outstanding amount. But neither you nor your executives have informed me about the pre-closure charges. I could made the payment for that amount also with the outstanding amount as I have already made it in the month of February 2009 as soon as your customer care executives informed me after making the query to your Executives regarding the outstanding for my said loan. At that time also your executives asked me to pay only the Pre-closure amount for clossing the account.

It is fine that you are the member of CIBL but you should not put wrong information or incomplete information to the CIBL. For my case I would like to draw your attention to the fact that your executives have misguided me and I will not be penalise for your executives fault.

It is fact that you are here for cheating your customers only. For any outstanding amount you used to make all possible initiatives for collecting the amount but for customers know how you are not at all interested to do any favour.

Again I am asking you to close my account by adjusting all the payments which I have already paid otherwise I will be compelled to take legal action against you as I have already paid you all the dues. More over that you can not charge debit note over debit note - it is criminal offence.

I am Waiting for your quick and positive reply.

Thanks and Regards.
Biswajit Basu,
Flat No. - 191, NUOVO ENGINEERS INDIA C.G.H.S. LIMITED,
Plot No. - 25, Sector - 10, DWARKA,
New Delhi - 110075,
Phone:[protected]Resi.) + 91 [protected].


--- On Tue, 16/6/09, [protected]@in.abnamro.com <[protected]@in.abnamro.com> wrote:


From: [protected]@in.abnamro.com <[protected]@in.abnamro.com>
Subject: Re: AAB Card No. [protected]
To: "biswajit basu" <[protected]@yahoo.co.in>
Date: Tuesday, 16 June, 2009, 2:33 PM



Dear Mr. Basu,

We refer to your email dated June 14, 2009.

We acknowledge the concerns raised by you and appreciate your time in sharing these concerns with us. However, we are not in agreement with your demands for financial compensation.

We apologise for the inconvenience caused during your recent communication with the bank.

We wish to confirm that your feedback has been shared with the concerned unit Manager and we assure you that corrective actions have been initiated to avoid any such recurrences.

We would like to inform you that 3% pre closure fee need to be paid over the principal outstanding on the easy cash loan, in case you wish to preclose the same.

Since the payment was not made including the preclosure charges, the installments of loan account have been billed for the complete 24 months tenure.

The payment was lying as a credit balance on your loan account against which the subsequent EMI's got adjusted.

ABN AMRO Bank is a member of Credit Information Bureau of India Ltd (CIBIL) and as a process the financial transaction details of all credit card customers are shared with CIBIL.Please note that any customer who has been extended any type of credit/loan will be a part of the CIBIL database. Hence your transaction details have also been shared with CIBIL as a standard procedure.

We would like to inform you that total outstanding on your loan account is Rs 8, 568.36 which is payable by you. The account is suspended due to non payment of the dues within the stipulated time.

However we would request you to pay Rs. 5, 323.44 towards the loan principal outstanding and write back to us for the zeroisation of same.

We will reverse the late fees as a service gesture post receipt of above mentioned payment on your Loan account.

We request you to write back to us for the No dues letter post making the above payment on your account.

We assure you that the refreshed status of the Easy cash account will be updated with CIBIL in 60 working days from the date of zeroisation of account.

You may also quote the reference number [protected], in case you need any further clarification on the above resolution.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,

Rahul Bhatia
Client Response Unit



biswajit basu <[protected]@yahoo.co.in>
06/14/2009 10:14 AM
To: ABNAMRO <[protected]@in.abnamro.com>
cc: [protected]@in.abnamro.com
Subject: AAB Card No. [protected]



Dear Sir / Madam,

Please find the attached statements for loan account number [protected] for the month of December 2007 and June 2009 and you will find irregularities of your accounting. In the statement of December 2007 it was clearly mentioned by you that opening balance was Rs. 38, 533.59/- and Payment received by you Rs. 38, 534/-. That means you have received all of your payment to be payable by me. After that no dues should be claimed by you. Also in that statement you have mentioned t0tal payment due was Rs. (-)32, 800.39/-. On enquiry your customer care executives informed me that that amount was excess amount paid by me and would be adjusted in the monthly bills. At that time I could not understand what your intentions for sending such statement were. After that in every month you have calculated your dues with interest and for my payment you need not think for any interest.

Now come to the statement for the month of June 2009. In that statement you are claiming that Rs. 8568.36/- is outstanding for the above mentioned loan account and is required to be paid with immediate action. Is it not a malpractice from your end? It is needless to say that you have appointed some notorious people in the name of customer care executives who don’t have the ethics how to behave with the customers. Most of the time your customer care executives are not picking up telephones after waiting for long 10 to 12 minutes. And if they picked up the phone then they don’t have any correct information to provide us. And about your collection agents they are so irritating and have nothing to do except harassing the customers. I have informed them about the irregularities of the above mentioned account but they have done nothing except the irritating languages. Not only that after so many discrepancies you have dare to report against me in the Credit Information Bureau about my outstanding – which is to be sorted out after settlement of the said account.

Now tell me what do you want? Will you regularize the discrepancy with immediate affect or, shall I sue you in the court for regularizes my account and will also claim for the compensation for the mental harassments.

I am waiting for your early reply.

Thanks and Regards,

Biswajit Basu,
Flat No. - 191, NUOVO ENGINEERS INDIA C.G.H.S. LIMITED,
Plot No. - 25, Sector - 10, DWARKA,
New Delhi - 110075,
Phone:[protected]Resi.) + 91 [protected].

Resp sir / madam,

I was using ABN Amro Bank's Credit card 6 years back, there was a mistake from their department like somebody else has swapped my card and they have added that amount to my account, naturally that was not accepted to me so i refused to pay due amount unless & until bank accept their mistake & deduct those charges from my account. but as usual they have never showed courtesy to resolve this problem. they extended the courtesy by charging me late fees on due amount, Because this was not my fault I tried contacting the Bank but they offered me vague answers, I requested them to show me Pay Slip, as per the commitment i received Pay slip but with Someone elses Signature. I immediately informed the Bank to prove this mis-understanding. one Mr. Anish Gupta, promised to settle the account. there was not a proper communication from the bankers end after that, meantime Recovery department was continually calling me & using Bad Words. So I had settled all my dues by paying full & final amount around 3 year back by cheque, accordingly one executive came to my office & gave me settlement slip against Cheque.

I was bit "Happy"? that i don't have to face vulgar calls from Bank after that. it was there mistake at all but they were not at all ready to listen & understand ! i Lost that battle...

But Again last 3 years, every month Recovery Department people from Delhi branch are calling me up for more payment, account was settled by their executive only but these people are asking for more money. If i don't pic-up the phone then they call at my Home number & use Bad Language. this time i have decided to fight against this & take this matter to Consumer Court.

for reference attached scanned copy of settlement letter.

Name : Vikram Ganjave
88 Navi Peth, L.B.Shastri Raod, Ganjave chowk,
Pune 411030 Maharashtra
Card No. [protected]

i am having a credit card of ABN AMRO bank cardno. [protected] from last 4 to 5 years which i was using frequently and also there was no issue about the payment from my side all the payments were made promptly. but For the last year or so i dont know why suddenly i was not getting the payment statement from the bank which on many occassions conveyed to the customer service of the bank and every time an assurance was given to me that i will get my bill statement, also i had given my e mail so that bills can be sent thru mails but bank has not looked in to my request. still every time i was honouring the bank by making the payment whenever suddenly the collection man used to appear for collection. After some months one Mr. Mohit Kumar (Mob. no. [protected]/[protected] an executive from collection cell approached me and told me to settle the amount if i am not getting my bills on time. As i was fed up with the bill statement issue, i decided to do as advised by shri. Mohit kumar, he asked me to give 3 cheques of Rs. 1859, Rs.1900, & Rs. 18241. totalling to Rs.22000/- as settelement amount, which i had paid thru 3 cheques numbered 461972, 461973& 461962 for. Rs.18241, Rs. 1859, Rs.1900 . for which a receipt was given to me & Mr. Mohit kumar has told me that i will receive my settlement letter as soon as the cheques get cleared, All the cheques were cleared from my Account but till date the bank has not issued me my settlement letter.i have tried to contact the banks representative mr. mohit kumar but he is neither responding not taking my phone, and the collection persons have again started calling me and harrassing me for payment and when asked about my settlement letter they are not responding, where as every time some or the other person from abn amro bank calls me and again i have to explain everything to every body. this is a mental harrassment to me. you are requested to kindly look into this matter and help me in getting my settlement letter and get relief from the harrassment meted out to me from abn amro bank officials

Thanking you,
Yours faithfully,
Ravindra.B.Gaikwad
i have talked to shri. Rohit Malhotra of New Delhi collecting office also, they are asking me to wait for 2 to 3 months for getting settlement letter or else they are saying you go to the branch and talk to them. This is cheating with customer that one person collects the money in the name of settling the account and later on customer has to run after the bank. I am being cheated by the bank officials. though i have not received statment for a year or so, i was paying blindly, i have stopped using the card since may 2008.

Dear Sir/Madam,

I was having credit card of ABN Amro Bank( No. [protected] ).It was closed by bank due to some late payment in 2007. .Their executives are harrasing me to pay everymonth. i told them many times to settle it down.I have paid a lot to the bank which i was not supposed to pay.Please help in solving this case. As I am very depressed from this situation.i Cant pay anymore.

Regards
Kunal Prasher

Dear Sir/Madam,

This is with reference to my salary account number 1299052 which was started on 20th Dec’06. I am using the debit card for the same and the bank has deducted the debit card charges + service tax on 4th April 09.
I had words with other employee and they are not paying any charges for the debit card.

I am wondering how can a bank deduct debit card chages from me only??

Regards,
Suchita Aggarwal