Mr. Varun (Bank’s executive) offered me Easy Cash of Rs.50,000/- on my credit card no. [protected] and I accepted the same on following terms and conditions:
Amount :Rs.50,000.00
Tenure :12 months
Interest :1.99 reducing
Processing Fee: :Rs.499(one-time)
EMI :Rs.4,678/-
Pre-closureCharges :Nil
Beside he also told me that i may pay any amount in excess of EMI (i.e
Rs.4,678/-) and a separate account will be created for this.
But i got shocked to receive easy cash charges (statement) in my regular
statement of above card dated 5/9/07 which includes following:
Processing-Fee :Rs.995/-
EMI :Rs.4,726/-plus service tax.
Bank vide mail dated 28/9/2007 replied as under:
Dear Mr. Kumar ,
We refer to your email dated September 25 , 2007.
We would like to inform you that we have send easy cash loan of Rs.50000.00 at interest rate of 1.99% at fixed emi of Rs.4726.00 for 12 months .
We wish to apologize for the miscommunication being done to you.
The issue of miscommunication has been taken up and appropriate steps initiated to avoid re occurrence
We however like to express our inability in waiving off processing fee (min.Rs.100 or 1.99 % whichever is higher ) for the teledraft as these are the system generated charges which are levied once the teledraft is approved.
We express our inability to reprocess the loan account.
In case you require any assistance, please feel free to call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
You may also quote the reference number:[protected], in case you need any further clarification on the above resolution.
Assuring you of our best services.
Yours sincerely,
Manager,Client Response Unit
Though the bank has apologized for the miscommunication they have expressed their inability to correct the loan account with the actual agreed figures.I request you to take up with bank and ask them to open the loan account separately as per terms and conditions on which I agreed while availing this offer from Mr. Varun (please get it verified from our telephonic conversation). I will not pay any amount in excess of the agreed amount.
I hope that you will understand my problem and take the necessary action to get the matter resolved at the earliest. I have also written to bank that no payment will be released by me until and unless this matter gets resolved.
Aug 13, 2020
Complaint marked as Resolved 
Abn Amro / Credit Card — Charges
i have Abn credit card and i dont get bill of the month may/june for rs just 400/- Abn bank charged me 650/- interest charges on it, even that problem is not from my side becuse i did not get my bill. when i talk on call center againts that problem than Sapna who received my ph. talked with me wrongly, she used the words (Silly) for Abn customers. My card no. is [protected]. i have deposit of 22500/- for this month but i dont want to deposit because m very upset from AbN Bank.Thanks
Sumit thapar
[protected]
[protected]