ABN AMRO Complaints & Reviews

I am Abn Amro Card holder, my credit card no is [protected] Bank had charge Rs 4000/-, ST and other charrs on my credit card without asking me any thing? I don’t know what they had charged? And why they had charged? I want to stop this ford done against my credit card
As per bank my total out standing Rs.17574/- which is actually only Rs. 12237.54
and against this I had already given cheque ch no 813677 dt 15.02.08 hdfcbank Rs12237.54
My no is [protected]

I am Deepti Menon from Mumbai. I have been using ABN Amro credit card since 2006. I have been a good customer paying all my dues before time. My credit card was misused by someone for online transactions worth Rs 22, 000 for ticket reservations. On informing the bank, I was told to file a complaint to the Police and send them a copy of the same. Once they receive the letter they would reverse the charges. But its been 2 months now, I keep getting calls from collections department. Upon calling up the customer service department they say that as the transactions done had prompted for CVV number and other verifications, I am liable to pay the amount. I dont think its just fair. There is no security provided for credit cards. It is very easy for the culprit to take note of the credit card number and CVV number without any difficulty.

I am asked to bear the amount for which I have not made. Other credit cards like HDFC Bank now have come up with password protection for any online transation by credit cards which is a good service. Also they have sms facility whenever a transaction is made (on the same date with all details of the transaction). All such facility is missing with ABN Amro and due to which I came to know about this fraudulence only after the bill date.

The bank should reconsider my issue and reverse the charges.

Date - 07 March 2008
This is Surabhi having SB A/C no. 956605 with ABN AMRO for last 4 years.

I have two compalints with ABN AMRO Bank

1. I have applied for Net Banking user id and password 2 months back but the request was not registered and it got delayed. It came to me only after I personally visited Gurgaon Branch twice. I got my transaction id and password and as suggested I changed that too. But, when I tried doing a transcation it was saying invalid transaction password. I contacted Bank by Phone, they said they were resetting and sent the new password. Again, same problem happened while making a transaction. Third time, I got a Transaction password which worked, but just after 2 days, I received another Transaction password, though I havent requested for the same. And after that, it didnt work.
Till date, I have received 4 transaction passwords but I am unable to make any transaction.

2. Once again, I called up Bank by Phone and they suggested me that it might be due to my Maestro Debit card and hence took my request for a new Master Debit Card. I was promised a delivery within 7 -10 working days but its already more than 15 working days and my grievance is not yet addressed. Phone Banking officers are unable to address my problem and I am tired of repeating same story to everyone in your CUSTOMER CARE.

I request to the Bank officials to look into this and do the needful.

Regards,

Surabhi

I have taken ABN AMRO Bank credit card 5 years back which is free for first 1 year to try.
After 1 year, I called up customer care to close the card after clearing the dues. And they said they did!
But still I used get statements every month showing annual fee due payment.
And I used to call every 15 days to make sure that my card is closed.
First time, I was told that I need not worry and everything is fine.br...

I had a ABN-AMRO Credit Card No.- [protected], which was for 1 yr. and during that 1 year i submitted my card payment on time. and when it expired, i sent a mail that i don’t want to pay Fee for Renewal card so kindly cancel my credit card account. and I destroyed my Expiry card.

But after few months I received a Credit card statements of 30,000/- and when i complained in ABN Amro that I don’t have any Valid card, so How can i purchase? SO they told they sent me a Renewal card and along with an Add on Renewal card (of my father) at my billing address. So i surprised coz I didn’t receive any Renewal card.

And after that every month i received Calls from Collection department of ABN-Amro. and every time I told them that I didn’t have any card, so why should i pay? So they tried to convince me for Settlement, but I REFUSED... But from last 2 months nobody rang me for payment.

But suddenly on 5-Feb-2008. I received a call from Delhi Number ([protected] ) and he told me that he is PA of Lawyer Dinkar and Today at 3 pm, they will file a case against me in Delhi Court. and the Bail amount for that case is 21000/- and for that I have to present in Delhi court on 8-Feb-2008. and If i don’t want any problem then I have to call Lawyer Dinkar (Legal Department) at [protected] or [protected].

And As I called him, He told me Mr. Dinkar is not here, I m handling this case, I am Suresh (working under Lawyer Dinkar) and I[censored] want to resolve your problem then U have to Pay Rs. 37,000/- of Credit card payment. SO I told him that, I already complained in ABN that they didn’t send me Renewal Card, so why should I pay? And I asked him about any concern person of ABN-AMRO, with whom i can talk to resolve my problem. So he told me that There is NO concern person of ABN and now case is in LEGAL Dept and If i will not pay 37000/-, then they will file case against me. Then he advised me to pay installments. And he told me that they sent me LEGAL NOTICE twice at my residential address, but I didn’t revert. SO I said I didn’t receive any Notice. But he told that He sent me that Notice twice...So I told him that i have to check my account for money and for that I need some time. SO he told me that I had time till 3 pm, and b4 that if i will not pay 37000/- rs to ABN, they will file a case against me..

And after that I went my area Post office and after checking records they told me that there was no such kind of Registered Post of my Billing address... And after sometime Mr. Suresh again called me and told me that If i will pay 25000/- in 2 installments to ABN, then they will settle my case. SO I said I don’t have enough money right now and right now i can give only 4000/- rs and for rest amount I need time of few days...So He said ok, U pay 4000/- cash right now, and one executive will come at ur place and after taking money he will give u a receipt... So as normal human being, I don’t want any court case against me.. So I paid 4000/- rs coz i don’t want any problem...And after getting receipt I called Mr. Suresh and tell him Receipt number and told them that I need few days to arrange. So he told me that He will again call me on Saturday...........

On Saturday (9-Feb-2008) Mr. Suresh ([protected]) again called me for remaining amount, but I told him that in this month, I don’t have money left, and as i already paid Rs 4000/-in this month, So i m not in a state to pay more, So I will pay again on next month...So He said ok!!

But on[protected] I received a call from [protected], And the person said, He is calling from Delhi Police station and they had my Warrant, so they wanted to confirm my Address... But When I asked him that for what, they had my Warrant....... So he said, Mr. Suresh filed a case against me and Now Warrant has been issued ....... So U can do one thing that talk to Mr. Suresh, and he gave me his new number ([protected])....... and suggest me to talk to him, So that he can cancel my Warrant........So I called Mr. Suresh and said him about the Warrant issued...... SO he said yes, He filed a case against me.... But When I told him that, As i already paid Rs 4000/- this month and i told him already that this month i m not in a position to give more money, SO I will pay in next month..... So he denied and told me, That Now Warrant has been issued, And the bail amount is Rs 12,600/- for this warrant...and then he told me, that I m a thief, Who stole Bank Money and told me that, I have to pay Rest 33,000/- Rs today itself and after depositing money, when i will FAX him the copy of Receipt, then he will cancel my warrant...... Otherwise he can’t do anything....... And he also told me that I have time for today till 5 pm........ If i will pay, then ok! Otherwise i can keep my phone.......

As i have already complained for Non- Receiving of my Renew Credit Card in ABN-Amro, near around 1 year back, but I didn’t get any response till date................. And I paid Rs 4000/- in this month (Paid that amount, which i didn’t use), and told him to pay rest on next month... SO why did he filed a case against me????????

And now Mr. Suresh is giving me Mental Tension and He is mentally Harassing me.... And for Mr. Suresh I m very Pissed and Tensed........ As he mentally tortures me, for that my social life is spoiling.....And Family life is spoiling......

So kindly look in to the matter and ask Mr. Suresh that Why did he Filed that case, when I paid rs 4000/- in this month and will pay again on next month....... So why did he filed a case against me?????????????

And If he Filed a case, Then as per rule, he must have send me Legal Notice before submitting, But I didn’t receive any Legal Notice from his end....... And as much I know, If i will not revert his Legal Notice, then he can file a case against me, and after filing the case, He must have send me SAMMAN..... But I didn’t receive any such kind of paper (SAMMAN).... So how did he say that Warrant against me has been issued?????????????

Now I m complaining about this incident coz I am very tensed and Frustrated..... And If for this Frustration and Tension If anything will happen with me, then Mr. Suresh ([protected]) will responsible for that.........

So Its a request to you, to look into the matter... As I already have credit card of ICICI, SBI, CITI, BOB, HSBC and I always paid there bills on time in every month. and U can check it in my account.... But I didn’t pay this amount coz I didn’t use this money, nor i receive ur renewal credit card........ SO my conscious didn’t allow me to pay that money....... SO Kindly look into the matter.... As I am a very simple living person and I m very very Tense for Mr. Suresh, and If this frustration if anything bad will happen with me, then Mr. Suresh will responsible for that........

Plz look into the matter, Looking forward to prompt and positive response from ur end..

With Best Regards
Utpal Biswas
[protected]

I had a ABN Amro Credit Card with me. I received a call strainght from the Collections agancy stating that a non bailable warrent has been issed in my name and i need to produce myself in the court the very next day. I have stopped using and destroyed the card for close to ne year now on the advise of their Customer care executive. I dont know why they are contacting me now after one year of making payments and asking for mone money which is still due.

I had made all the payments and came to a settlement with the customer care agent on an amount which they agreed for me to pay as said that my card account will be closed.

Well, I have decided that I am not going make this payment.
I only wish this Consumer Forum takes up this issue seriously and puts the bank with all their executives in proper place!

Dear Sir,

My Name is Rahul Semwal and I would like to inform you that I had taken one Car Overdraft Account opened with ABN Amro Bank towards my Car ( CAR OVERDRAFT ACCOUNT NO. 1031414). Would like to inform you that ABN Amro Representative Ms. Kusum/Mr. Shammi /Ms. Ashta from ABN Amro Bank Hansalaya Building called me up and said last month that they have closed this services and now they want to settle this account and as per them settlement was done for 75000/- and I have accordingly paid them the entire amount by cash as well as by Pay Order and as per them ABN Amro I have paid entire outstanding to them and settled the account but now When I ask for the NOC towards the same they have not issued me NOC towards the settled account.

I am constantly followig up with Bank Representatives but Ms. Kusum/Mr. Shammi/Ms Asha giving me falst commitment that due to technical problem they are unable to issue me the NOC towards the same and This is happening from last one month and despite they have closed my account they are still not sending me statment with intrest and late payment fees debiting from account as well as their Collection team is harrasing me very much despite I made entire payments to ABN Amro Bank.

I had sent mails to them for issuing me NOC but still nobody is neither responding back to me neither issuing me NOC.

I am very much harrased by this Bank and want to take action against them as now unnecessarily I have to beg around with ABN Amro Bank for issuing the NOC.

Would highly appreciate, if strict action can be taken against this BANK so that nobody should be cheated in future.

Thanking you and awaiting for your reply.

Rgds,

RAHUL SEMWAL
FLAT NO. G-2, GROUND FLOOR,
PLOT NO. 261, SECTOR-4,
VAISHALI
GHAZIABAD-201001
CELL [protected]

I have a credit card account with ABN AMRO, I got a call from [protected] and the agent asked for the payment, said him will make the payment with in 2 days, but he was not aggering.The agent on call was abusive(Such as Bhosdike ECT.....),Informed him to be professional but he started thretning, so disconnected the call, although the payment is already been done. And ABNAMRO is not taking any action,infact they are not ready to accept that the agent have used any abusive language, so said them to go through recorded call and call me back, but after that there is no responce.

I am holding an ABN AMRO freedom card from the past two years and currently I had got a call from tthe bank for one of their promos of Holidaying for which I ha drefused but still got a charge of Rs. 4500/- on my card. Later after I had made a complaint I got a call as an apology from the bank personnel and a reversal statement verbally. Just today after 10 days I get a call from the local bank for the collection of the dues and that the pending amount is still 7000/ - plus which includes the promo charges. It at times is so difficult when you get such calls when you are amidst a meeting and at the same time when you explain you still get a reply that they are not aware of the reversal and would only reflect in the next statement. Does that mean that a customer would be bullied till the next statement is made or is there any system of stopping this.
Srinivas

Date: 14th February, 2008

To
The Manager
ABN Amro Bank (Credit Card Dept)
Mumbai

Reference:- Credit Card No-[protected]
Credit Card No-[protected]

Respected Sir,

As per telephonic talking to Miss Vidhya & Mr. Jadhav which are employee of J. A. Credit Consultants Pvt. Ltd., Authorised recovery agent of ABN Amro Bank (Credit Card). They were suggesting me to settle due amount on above referred card for Rs 4750/- (Four Thousand Seven Hundred Fifty only).

I also request for cancellation of above both credit card immediately. Amount will be pay on receipts of full & final settlement letter from your end.

But they were reply me that first pay the minium due amount & then give me settlement letter. How it can be possiable?

Thanking you
Yours faithfully


(Tejash Shah)

Respected Sir,
My name is Abhishek Anand.2 years before i used a ABN AMRO credit card (No [protected]) for which i have been overchardged. For around 16 month i have not received any statement or any reminder from ABN AMRO bank. No executive came to my place. Executive came before always were rude and they use abusive language.I have complained about it
also.

Yesterday you have forcefully debited Rs 14.987 from my Abn Amro salaried account(no.1193994) without any information.(Although u have all my details with u ).I have not given any right for ECI/ECS. After reducing the overcharged amount. I want to pay this money in installment. But at present my whole salary has been debited by ABN AMRO bank. Now i have nothing to pay for my daily expenses like home rent. Please help me to convert this amount to pay in intallment. I will always be
greatful to you.Please help as soon as possible, I am out of money. Please revert the debited amount to my salaried account. I have no options left. No body can survive without money. I am in a very painful situation for the whole incident. I am not in a position to afford this amount at a time.

Thanks and regards


Abhishek Anand
ph-[protected]

Dear Sir /Madam

CARD NO - [protected]
Devendra Jain
Ref No : [protected]

I have received credit card statement Date 14/01/2008 . as per statement ABN AMRO charged Rs 4500 for Upgrade Fees Debit silver to Gold .

Said charges ABN AMRO charges with my concern even they have sent us the gold card with out my concern and confirmation , ABN couriered mr Gold card once i received the saem i called up to their customer service desk once they confirm you have to pay rs 4500 for upgrade fees on that time i refuse the saem and distroy the card and instruct them to cancle said card.

Now i am surprise to see 4500/- charges in my current month statement .regarding the saem i put mail to ABN but no responce received from them for confirmation i called to bank dtd 31st Jan but no action has been taken from bank .

REQUEST NO - [protected]

Now pls advise what should i do ......

Waiting your reply.

Regards

Devendra

There are 2 desputed transaction on my 2 different cards
1) card number[protected]XXXX has a desputed transaction of RS 4000 which was charged on my card inspite I have not agreed on the transaction by the bank.
2) the other card number is[protected]XXXX there was a disputed transaction of petrol purchase on december 5 2007 of rs 10250.
Inspite of informing to the bank by phone and in person at Sector 10 office in Noida there is no action has been taken on above 2 amounts also the bank has charged interest on these two amounts and late charges to me I am requesting you to look into this matter asap and have this cleared so that i can pay my rest of amount to the bank. I have made a payment of Rs 2000 on 24th December for card number[protected]XXXX but that reflected on card number[protected]XXXX why did this happen when i did not agreed on Rs 4000 from your customer care executive at the first instance why did bank charged me this money on stupid schemes in which i was not interested. Please reply me on this asap.

Say whether the mail is ok or not .

I am Praveen Kumar M holding abn amro credit card ([protected]). I had made a purchase of rs 13186.00 in the month of October and converted that into a six month emi. I made my first emi on 10th of dec ie 2354. Next month I made the same emi with my normal purchase and asked ur customer service executive to preclose my emi and they calculated the total amount as 11470 rupees and they asked me to send a mail to delhi office before putting the chq bcz once the letter has not been received and I deposited my cheque of rs.11470 on 09.01.2008. On 21.01.2008 I received from delhi branch saying I still need to pay a amount of rs.140 due to wrong calculation from our (customer service ) side. I called ur customer service executive and stated why should I have pay 140 for your miscalculation and asked to transfer to the concern manager. But they didn’t do so. Again on 25.01.08 they called and gave a new amount of 172 rs which is outstanding in my preclosing emi’s. I totally don’t know whether iam a ATM machine to give u money whenever u ask. For doing error from your side I have to bare the compensation amount. Do u people think that the customers are fool and stupid ,so we can charge whatever we want and customer will pay for it.

Are u running bank or doing some mafia activites of sucking human blood(money). We are earning money by our hardworker and paining ourselves. So each paise is very important to us and we have all the right to ask you.

But your customer service persons putting charges against us for their mistakes.

I hope this mail is being read by a person who has good soul and know the customers value.

Pls take necessary action against this complaint and reverse the charge which was stated in my account statement.

Hoping u will reverse the statement charges Iam not doing the payment which was told.

 

I am holding an ABN AMRO BANK GOLD CREDIT CARD AND THEY HAVE IMPOSED Rs 4200 LATE FEES SINCE LAST 7 MONTHS AND THEY NEVER SENT ANY STATEMENT ON TIME ON MY ADDRESS OR ON MY E-MAIL ID ON DUE DATES I HAVE WRITTEN SEVERAL TIMES TO CUSTOMER CARE AND SPOKEN TO HEAD OF ABN AMRO CARD DIVISION BUT THEY ARE NOT READY TO ACCEPT THEIR FAULT INSTEAD THEY THREATEN ME TO PAY THEESE EXTRA CHARGES,PLEASE HELP ME IN THIS MATTER.

I am poonam sharma, 25 yrs female, working with Max Health Care as a Patient care Coordinator. My salary account is with this third grade bank. After 2 months of my appointment (my date of appointment is 2/12/2007), they opened my account because they told me that my voter i d is not enough as an I D proof.Finaaly after 2 months, Mr.Ashish who is the concerned person of opening our salary acccounts, gave me my welcome kit with a 5 pages cheque book and atm card. He told me that with in one week, i will receive my pin number by corrier but till date i didn't receive it. Even i put a request for the new cheque book in june 2007 but the result is the same. I called more than hundred times at their customer center even to Ms Supriya, Ms Poshali, Ms Kajal executive at the head office of ABN at Gurgaon but the result is zero. All guys told me that i will receive it with 15 days but till date i did't receive anything from bank. Every time i have to go to Hauz Khas Branch Of ABN Bank to withdraw money by the loose cheques that are available at the cash counter.
Now, its enough. it is one year. Igot fed up with this. Then some one told me to make a complaint to consumer court because those people are torturing me mentally as well as physically. i request you to please help me out 4 that.
thanks a lot

Dear Sir/Madam,

This is with reference to my home loan account number 9190407 which was started on 17th May’05.
I was continuously paying the EMIs, Initially 1-5 through cheques rest through the ECS from my ICICI Bank account and everything was going fine till September 2007.

On 26th Spetember 2007 i decided to resturn some loan amount of 4lac as the EMI was coming up very high with 14% rate if interest. Bank accepted my 4 lac payment and confirmed me the EMI will be reduced from after 2 months and Bank will pay the interest for 4 lacs ... Which never happened and i am still paying same EMI ..Even though they reduced the 4 lacs amt from the principle amount.

Above one was the secandary issue but the PRIMARY one is the bank came back to me saying that i had missed a EMI in September 2005 ...which is not at all possible ... I had paid my EMI's on time
Bank is coming up with something after 3 years ....when i asked them to confirm the cheque or why it was not paid ..they said cheque was returned by ICICI ...When i asked ICICI they told cheque is never Used.

Bank issued me 10 different home loan statements for same account and all of them are different and most of them are showing EMI is paid on Sept 2005.... Now bank is not replying to my emails ..they started appying late fee to all my EMI's

I am not in the country and i am frustrated and looking for some help ... Bank's calculations system is not correct and its not transparent ... I know they have done some mistakes ...

Bank did not reduced my EMI after they accepted the 4 lacs payment
Bank is still applying late fee for the EMI which there bank statements says was paid ..

Please help me ..if you want i can email you the bank statements send to me
I can give you the email id's of all the ppl i have tried to work on it

mangala.[protected]@in.abnamro.com;
ruhamah.[protected]@in.abnamro.com;
anil.m.[protected]@in.abnamro.com;
pooja.[protected]@in.abnamro.com;
[protected]@in.abnamro.com;
sameer.[protected]@in.abnamro.com;
hemanth.[protected]@in.abnamro.com; amitabh.[protected]@in.abnamro.com

No one is really helpful and i don't want to pay something is not correct.... these are the banks stories to adjust the account issues

I am expecting an action

Regards
Sham Sharma
Contact Number:[protected]

I have asked for a settlement against my credit card [protected] ABN AMRO Bank Credit Card. I had told the bankers that I am selling my home and settling all my loans and card payments. As the bank loan of the person who bought my home has been delayed I coild not pay the settlement amount. I was in touch with this chap Rahul Tyagi - Tel No [protected] who told my wife to sell herself in the Red Light Area and pay off the bank. Not olny that he personally abused me in the choicest Hindi bad words like Maa...... & Bhen........ I have sent mails to ABN website, but as always they never seem to reply. Please follow up on this complaint and advise I have to do.

Thanks

Lionel D'souza

I had applied for a housing loan with ABN Amro Bank in September 2005. After filling the form and submitting required documents, they asked for a cheque for Rs. 8400.00 as loan processing fee saying that if the loan doesnt get approved then this amount would be duly refunded to me. The same was paid by me vide ICICI Cheque No. 62818 dated 05.09.2005

The loan didnt get approve and since last 2 years i've been calling them and requesting them for my payment, but of no avail. The excutive Mr. Sameer Patil who promised the same, from dadar branch, Mumbai not doesnt bother to answer my calls and help me.

I request you to please help me out with the same. I must get my money back with interest.

Sir,
Sub: Discrepancies in monthly statement .
Ref: Credit card #[protected]XXXX-8163.
With reference to the above I would like to bring to your notice the multiple discrepancies incorporated in my monthly statement by ABN-AMRO Bank. First of all, I’ve availed a loan of Rs.19,400/- on 23rd May,2006 (Easy Cash # [protected]) and the EMI was set to Rs.1834/- for a period of 12 months. Every month I’ve been tendering more the Minimum amount due and the afore-mentioned EMI was completed on May 2007. But the subsequent statements (i.e., from June 2007 statemnets), has been reflecting some unknown charges of Rs.7100.87/-. Since June 2007, I've been complaining to ABN-AMRO bank and also sent several reminders but they did not respond to my complaints. Moreover, in the month of September 2007, the Bank has transferred a portion of my credit card outstanding into EasyPay for an amount of Rs.39,033.19 without my consent. I brought the same to the notice of ABN-AMRO, and the charges were reversed on 10/09/2007.
Again in the month of October 2007, the statement was reflecting Rs.7100.87/- towards EasyPay Principal balance . I brought the same to the notice of ABN-AMRO Customer care and the above charges were reversed on 11/10/2007 vide statement dated 08/11/2007.

The following are the summary details of November month statement.
Date Transaction details Balance
Opening Balance Rs.46,326.71
11/10 Easy reversal-Principal Debit Rs. 7,100.87 Dr
11/10 Easy reversal-Principal Credit Rs.7,100.87 Cr
24/10 Payment received Rs. 40,000.00
29/10 Call a Draft Rs. 30,000.00
29/10 Transfer to EasyPay Rs. 30,000.00
08/11 Easy Cash EMI 01/24 Rs. 1,455.00
08/11 Easy Pay Processing Fee Rs. 100.00
Finance Charge- Cash Rs. 413.15
Service tax Rs. 109.77

Total amount Due Rs. 8,404.63

As per my calculation the Total amount Due comes to Rs.8,404.63 whereas the Bank statement is reflecting it as Rs. 15,505.50. Also they have charged Duplicate Statement Fee of Rs.800/- on 09/11/2007 without my consent. I have availed Internet Banking facility from ABN AMRO bank long ago. As a result, I've all copies of past 2 years statement. So the question of Duplicate statement does not arise at all. Now I don’t understand why the bank has charged Duplicate Statement Fee. The ABN-AMRO bank is adopting unfair practices in their business.

I kindly request the concerned authorities to look into the matter and initiate complaint against the bank.

V.Venkat Ram,