I am a 66 year old senior citizen. the details of my complaint are mentioned in the open letter below:
Operations Manager
ABN Amro Bank
India
Dear Sir,
I am the account holder of credit card no.’s, 5425 0513 **** **** and 5425 0517 **** ****. This e-mail is with regard to the treatment meted out to me by your staff. Firstly, please have a look at the regularity and length of my payment record. I am a senior citizen, an old customer with a good track record. I have lost my job in the month of January 2008, I also had a severe personal loss of my savings of Rs. 15 lacs which were lent in good faith to a friend who is now untraceable. These circumstances have brought me to the ground. Since I have always had the good intention of honoring all my dues, I have reached a settlement with two banks and I have approached you with the same solution. Again, this is my good intention. I received a call from your Bank personnel on the 9th of May, a young man called Aman spoke to me shockingly rudely. I was appalled at his behaviour and I promptly lodged a complaint as any decent citizen would. My complaint was registered by a Mr. Rajat on May 10th, the Ref. no. for which is [protected]. Thereafter I received a call from a Noida number and the caller was very polite and confirmed the said complaint. They also informed me that suitable action was being taken and no further harassment will take place. Yet to my utter disappointment I received another rude and abusive call, the young man insisted he was from ABN Amro Bank and not a collection agency. Are you really employing such poorly qualified and rude people? He told me that he didn’t care if I was a PM or CM and no complaint can stop him, it was complete verbal assault. I was taken to the local doctor due to a rise in my blood pressure and I have a prescription that shows an increase in my medical dosage for heart and BP related conditions. If I succumb to this pressure, you will not receive any money, here I am trying to make a settlement while I am still alive and you are driving me to my grave. The phone number I received these calls from is 66183998. Today (15th May), after this nasty experience I called your customer care and spoke to Shiv, who registered yet another complaint under Ref. no.[protected]. I wish to settle in a peaceful manner. When have international banks resolved to such muscle wielding, it is shameful and seriously damaging to an institutions reputation and a customer’s health.
I hope this mail reaches an employee that has regard for their company, its values and its patrons. When I was doing fine, you wooed me with services, today I am in duress and you are treating me this way. I wish to inform you that if I receive any such calls again I will be forced to take legal action as well as approach ‘senior citizens commission’ and other human rights organizations and media to bring attention to my plight. They will address the issue of harassment, mental torture, verbal abuse and destruction of a person’s health. This can happen to anyone! Believe it or not after all this talk and suffering, I received yet another call at 10:50, 15th May from a Rohit, telephone number (Noida) 4237128 and he was worse than the so called Aman. Please stop playing these muscle games, be corporate like you are and approach me in the manner I deserve, that of a customer. For my safety, this letter is being forwarded to Sub Editor of a local daily and a senior consumer rights activist, who will get involved if no action is taken from your end. Please keep me apprised and confirm receipt of this mail.
Regards,
Rajendra Pratap
Aug 14, 2020
Complaint marked as Resolved
My concern was that my name has been erroneously updated in the records of ABN Amro Bank. While applying for credit card, i had opted for my name to be updated as Sandhya Smijith and all the documents which i had enclosed carried the same name.
However, when I received the card + statements, i came to know that the name has been erroneously updated as Sandhya B.
During last week i applied for a Cash loan amounting to Rs.87000.00, the customer representative was very enthusiastic while processing the loan, however when i told him about my concern on name correction, he confirmed that the DD would carry correct name. Later on i came to know that he was least bothered abount my concern whereas was concerned about his own benefit. Very bad.. i felt so bad that such a reputed bank is doing this...
Then i contacted Mr. Harmesh Shah who introduced himself as a Supervisor/Manager handling all over Mumbai. As per his request, copy of my PAN card and signed letter was faxed to his attention. He assured me that the name will be corrected upon receipt of the fax.
The next day, when i contacted, some other representative confirmed receipt of the fax, however informed that it would take another 3-4 more days to get it processed, which made me out of temper. However, i tried maintaing my manners and informed him that i was in need of money and i need the same before 25th of this month. If the DD carries a wrong name, i cannot encash it.
The same story, iam repeating for past 5-6 days... however, nobody is bothered in the Bank to address my concerns... Iam also working in the same class of job and i know max of how many days it would take for a slight name correction...
i hope a favourable redressal/reply for my greivance asap...
regards
Sandhya
ABN AMRO Credit Card — WRONG LATE FEES AND INCORRECT ACCOUNT STATEMENT
Hi,This is with reference to abn amro credit card number [protected].
My account is wrongly debited by late fee charges, and is running late by
1 month as ABN AMRO records.
I have spoken with customer service advisors with atleast 20 times over the
last 8 months, yet this has not been rectified.
Also I have sent an email about the same previously to
[protected]@in.abnamro.com, on 21st Jan 2009, however there has been no response.
My outstanding amount of 31, 000 was converted into an emi of
18 months, which came to a monthly emi of 2160.00.
Since 8 of 18 emi's has been paid, I am left with Rs 2160 * 10 = Rs 21, 600.00.
The late fees charged are not correct as cheques deposited on 17th for a due date of 25th
get cleared after 5th, which is the bank's responsibility and not mine.
However, the bank refuses to accept any mistakes on their part and wont rectify them.
I have now stopped my EMI's and written to them about the same.
However, nothing seems to have changed.
Could you kindly look into this matter and resolve this.
Ayan Pramanick
In my case also, bank had charged late fees of 750 for one month delay in EMI payment of Rs.2497/-...
Subsequently bank had demanded to pay for Rs.3000/-as EMI, whereas I was paying amount of rs.2497/- regularly.
ABN bank had charged Rs.750/- every month and after one year demanding Rs.9000/- of late payment...
Now they had increased EMI for 9 month. whereas as per my record it is 5 EMI is pending
Above incidents seems, ABN AMRO BANK cheated me and asking late payment of Rs.9000/- after making regular payment with one late payment of EMI out of 19 EMI regular payment.
Kindly advise for the same.