Claimed

Adani Gas Complaints & Reviews

www.adanigas.com

1.2

Updated: Mar 16, 2026

Complaints 282

Resolved

66

Unresolved

216

So far, so good. Adani Gas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Adani Gas will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Adani Gas

Having problems with Adani Gas?

File a complaint and get it resolved by Adani Gas customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Utility Services

Adani Gas

Adani Gas reviews & complaints page 9

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: D/38 Swaminarayan park 1,opp sahaj residency , vastral, Ahmedabad

Still 3 months in our society your gas service is not working.we paid your all charges. But still some of people facing this problem.

Aug 6, 2021

Complaint marked as Resolved

Adani Gas customer support has been notified about the posted complaint.

View replies

Adani Gas Customer Care

Jun 10, 2021

Verified Support

Dear Sir,

We regret for the inconvenience caused. We request you to inbox us at customercare.[protected]@adani.com with your customer ID and Address details, so that your concerns can be attended and resolved.

In case of any information or assistance feel free to contact us or you may contact our customer care number[protected] from 09:00 AM to 07:00 PM on all days of the week.

Regards,

Customer Care
Adani Total Gas Ltd

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Address: A/3/7, Hariharanand Flats, Opp. Rajwadu Hotel, Nr. Malav Talav, Jivraj Park, Ahmedabad -380 051.

This is Vishesh from A/3/7, Hariharanand Flats, Opp. Rajwadu Hotel, Nr. Malav Talav, Jivraj Park, Ahmedabad -380 051. My customer id [protected]. I want to draw your attention that this time our Adani Gas Bill provided by you is very high and I have full doubt that there is some mistake. Normally our Adani Gas bill remains between 800 to[protected]. But this time it shows 2204. This is very high bill and beyond our routine use. Kindly check and solve this on urgent basis.

Aug 8, 2021

Complaint marked as Resolved

Adani Gas customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2021

Adani Gas Customer Care's response Dear Sir, as per details verified, your invoice of 11th Aprli-21 for Rs 1371 remained unpaid, hence it is added up in the next one invoice of 3rd June-21 and it seems higher side but the invoice amount Rs 2204 is of your two invoices.

In case of any information or assistance feel free to contact our helpline[protected],[protected] or inbox us at customercare.[protected]@adani.com

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: GF-2, Smruti Akha Appartment, Desai ni Pole, Khadia, Ahmedabad-380001

Dear Sir,

I have made complaint with regard to new connection is not given to me in September-2020 and my complaint No is R[protected]. Once I have inquired with company for the same of about 5 to 6 times and every time but they told me that, our Inspector is come to your place and then after we will move ahead for new connection, but unfortunately yet no Inspector is come to my place for inspection and no connection is provided to me. So I made complaint So, I request you to resolve my complaint urgently. For your further information I have filled up refund form on 12.04.2021.

Please revert back me with the latest status of my complain.

Hiren Mahesh Kayastha

Aug 6, 2021

Complaint marked as Resolved

Adani Gas customer support has been notified about the posted complaint.

View replies

Adani Gas Customer Care

Jun 7, 2021

Verified Support

Dear Sir,

Ref customer ID - [protected]

With reference to your complaint regarding pending connection, as per feedback received from your area Engineer the connection is technically not feasible at your premises, hence you were requested to apply for refund. As the refund form already filled up, refund will be given into bank account through NEFT.

Regards,

Customer Care
Adani Total Gas Ltd

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: B-903 Abhilash, Behind Nirma University, Ahmedabad - 382470

Respected sir/mam,

We request to check our pipeline and meter as we are getting more bill amount than the gas consumption.

Aug 6, 2021

Complaint marked as Resolved

Adani Gas customer support has been notified about the posted complaint.

View replies

Adani Gas Customer Care

May 21, 2021

Verified Support

Dear Sir,
We deeply regret for any inconveniences, kindly share your customer id or registration details so as to assist your further. Also like to brief you that due to Covid-19 pandemic and applied restrictions, meter reading process was discontinued, so also request to kindly share the meter reading so that any discrepancy is also rectified. For any assistance feel free to connect to our customer support helpdesk through call, on[protected] or email us at customercare.[protected]@adani.com.
Thanking and assuring best attention all the times.

Adani Total Gas Ltd.

Adani Gas Customer Care

May 21, 2021

Verified Support

Dear Sir,
We deeply regret for any inconveniences, kindly share your customer id or registration details so as to assist your further. Also like to brief you that due to Covid-19 pandemic and applied restrictions, meter reading process was discontinued, so also request to kindly share the meter reading so that any discrepancy is also rectified. For any assistance feel free to connect to our customer support help desk through call, on[protected] or email us at customercare.[protected]@adani.com.
Thanking and assuring best attention all the times.

Adani Total Gas Ltd.

Adani Gas Customer Care

May 21, 2021

Verified Support

Dear Sir,
We deeply regret for any inconveniences, kindly share your customer id or registration details so as to assist your further. Also like to brief you that due to Covid-19 pandemic and applied restrictions, meter reading process was discontinued, so also request to kindly share the meter reading so that any discrepancy is also rectified. For any assistance feel free to connect to our customer support help desk through call, on[protected] or email us at customercare.[protected]@adani.com.
Thanking and assuring best attention all the times.
Adani Total Gas Ltd

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: IndianOil-Adani Gas Pvt. Ltd. Rudra Arcade, 3rd Floor, 12 Nainital Highway, Opp PAC, Avas Vikas, Rudrapur, Distt. Udham Singh Nagar-263153 (Uttarakhan

We have applied for New Adani Gas Connection before 5 months by the name of Bhoop Singh Kharakpur devipura . Payment for the new connection was taken by Adani before 5 months.
The contractor came to see and asked us to make holes in the RCC slab & then they will come and do the piping work. We made holes in RCC Slab in 15 days and since then we are calling the contractor and customer care support ([protected]) but he is not responding...

Helpful

4 other people found this review helpful

4 found this helpful

Write a comment

Address: 3G/23, N.I.T 3 faridabad

Gas is not flowing to the stove and smell is also coming.

Aug 6, 2021

Complaint marked as Resolved

Adani Gas customer support has been notified about the posted complaint.

View replies

Adani Gas Customer Care

May 7, 2021

Verified Support

Dear Sir,

Regarding gas supply stoppage/smell, kindly share your customer ID and address details with contact number, so that details will be forwarded to our 24/7 operational emergency team.

Also, we prefer you to call at emergency number[protected] /[protected] for quick addressal of such complaints.

Regards,

Adani Total Gas Ltd

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 5, Second Floor, Lilavati Park Society, Nr. Hirabhai Tower, Uttamnagar, Maninagar, Ahmedabad - 380008

We have applied for New Adani Gas Connection before 3 months by the name of Jagjit Singh Bhagat Singh Chhabda. Payment for new connection was taken by Adani before 2 months.
Contractor came to see and asked us to make holes in RCC slab & then they will come and do the piping work. We made holes in RCC Slab in 2 days and since then we are calling the contractor but he is not responding. His contact number is [protected].

Till date we have not received gas connection. Request to please look into the matter. Our contact number is [protected].

Adani Gas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: A-3/802 GREEN ACRES , PRAHLADNAGAR , AHMEDABAD

Dear sir/medam

we have face a problems while doing gas payment online threw net banking.We allready paid the amount on 5th april for the bil but payment was refund on 8th april for some technical issues.I will pay again but some technical issues so i can't do that. So please do the needfull.

The billing information are as folows :-

customer id :- [protected]
invo. Number :- r[protected]

Aug 5, 2021

Complaint marked as Resolved

Adani Gas customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2021

Adani Gas Customer Care's response Dear Customer, in reference to your complaint regarding concerns faced in making online payment, we would request you to inbox us the payment receipt copy of earlier made payment at customercare.[protected]@adani.com so that we can check and assist you on the same. In the meantime, you may visit our website www.adanigas.com or downloading My AdaniGas app on your smartphone to make quick and hassle-free payments of your gas invoices.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Uday nagar, New bengeri extension, Hubli

We had applied gas pipeline connection in December 2019 but we still are not getting connection, local people are saying they are short of skilled labour though every other house has got the gas connection

Aug 6, 2021

Complaint marked as Resolved

Adani Gas customer support has been notified about the posted complaint.

View replies

Adani Gas Customer Care

Apr 10, 2021

Verified Support

Dear Sir, in reference to your complaint regarding pending PNG connection installation, we would request you to inbox us your domestic PNG connection application details or customer id at customercare.[protected]@adani.com, so that we can check and assist you on same.

Adani Gas Customer Care

Apr 11, 2021

Verified Support

Dear Sir, in reference to your complaint regarding pending PNG connection installation, we would request you to inbox us your domestic PNG connection application details or customer id at customercare.[protected]@adani.com, so we can check and assist you on same.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 106-2B BALAJI RESIDENCY-2 RAMBAUG ROAD SABARMATI

Customer id [protected]
customer name chandreshbhai shantilal shah
bill amount 2823
bill date payment done on 30th march 2021

Adani Gas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 16 Magan Park society, opp Rajasthan hospital shahibaug ahmedabad

My customer ID - [protected], my bill amount is increasing exhorbitantly high, Request you to recheck the usage and bill amount, expected customer satisfactory respond

Regards,
Jesinghbhai
M- [protected]

Aug 8, 2021

Complaint marked as Resolved

Adani Gas customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2021

Adani Gas Customer Care's response Dear Sir, in reference to the complaint regarding high bill, our team has visited customer's premises and found that meter was working faster, hence meter replacement took place. Also waiver of Rs. 2324.92 has been credited into customer's consumption account, so accordingly the complaint has been addressed and resolved.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 22 sindhu jyoti socity , Nr mg high school,old g ward kubernagar ahmedabad

Website: [email protected]

Sir my Adani gas line no
[protected]
100 late charge join
Online paymet side done
Nxt day show txn faild
After nxt other online option side pay bil urgent not late my side
Fhir be 100 late fee join currant bill side pls refunnd prosess side help
my Mobil no [protected]
All ready complain note Adani care side
C[protected]

Aug 7, 2021

Complaint marked as Resolved

Adani Gas customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2021

Adani Gas Customer Care's response Dear Sir,
We have taken note of the details, as verified the late payment charges of Rs.100/- are already credited in your consumption account and presently the payable amount includes only your gas consumption charges of Rs.1315/-.
We regret for any miscommunication and thank you for your kind cooperation.
Customer ID – [protected]
Thanks Adani Total Gas Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gunjan Apartment,opposite umasut flats,near Hariprasad nagar,Vasna ahmedabad 380007

My customer if is [protected]
Name Balaben Jayant Bhatt. I resided in D-1 Gunjan Apartment. Our apartment is going for redevelopment.so we are entitled for refund. We have requested and launched a complaint on phone that your team has not been inquiring the site. The meters and pipes are not taken in custody by them and they give absurd reasons for their incomplete work. Our D block and C block are not given refund money in account. Please do the needful.

Aug 10, 2021

Complaint marked as Resolved

Adani Gas customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2021

Adani Gas Customer Care's response Respected Sir,
Ref- Customer ID - [protected]
We deeply regret for the delay and inconvenience, the details are already with respective department and same has been marked for priority course of coordination. Our technical team will visit the said premises and coordinate further for removal/collection of material. Once the material is received with us subsequent process of refund will be initiated.
Thanking and expecting kind cooperation, for assistance feel free to contact our customer support help desk.

Thanks Adani Total Gas Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: D 402 Rajyash Reyansh Reyansh vasna Ahmedabad

Hi
I'm customer of adani gas customer id is [protected] and I have already paid bill of remain amount of bill and my house is closed because covid 19 period so this problem was created now I have paid all the bill and I not l will not paid desconect charges rs 590 please wever for this amount because of not a my foult because my mail id and mobile number also desconected so I will not to paid this amount please do needful and halp for this unnessesury charges..

Reagad
Vipul ( customer)
[protected]

Aug 7, 2021

Complaint marked as Resolved

Adani Gas customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2021

Adani Gas Customer Care's response Dear Sir,
Ref - CI ID - [protected]
We deeply regret for any unintentional inconveniences, as per updates the gas supply was already restored at your premises. Also to brief you that with automated billing system if the payment against two consecutive invoices remains due after due date then said connection is liable for disconnection. As there are no supporting grounds for hence we regret our inability for waiver of any charges. Also kindly update your mobile number and E-mail id for SMS alert and e-invoice facility through customer care. Alternatively suggest to download Adani Gas mobile application for timely updates regarding invoices raised and payments received with many other services at your fingertips.
Thanks Adani Total Gas Ltd

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello Team Adani,

I have requested for continuing gas service for Application Number: 728332. I have given request on 3rd February to re-continue gas service. But still, No technician has contacted me for that.

Kindly note this request on urgent basisas We are going to stay on this Saturday 13rd Feb. So please Visit and continue our gas service on urgent basis

Adani Gas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

In My locality(Maninagar) in 1 month 5 times gas connection cut down due to problem in main line We called to customer service 7-8 times and we facing only one answer we dont know this is very disappointing that this company cant resolve its leakage issue in 1 month and the customer service staff is advice that make food earlier or dont cook food this is not the right way to take to any customer who is already facing issue with your pipeline connection. the man who is talking to us is sahil and advice us that cook earlier
We paid to you because we can get 24*7 gas connection and good service but both thing is disappointing to consumer we feel like we paying bills regular to face this problem
We Suggest you to inform via message that in your area gas connection would not be able for some time so can get some idea and what to do.

Adani Gas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Your person demanding money to
install pipe to gas stove

Adani Gas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad - Drive in Road

Sir I have applied for new connection for your gas lines. They have installed everything even meter also. Today one person from your company came along with fitting of pipeline to stove after seeing the gas stove he told my wife that we are not fitting the pipe to glass stove we only fitting in the steel body stove. Then he told my wife that if you pay me Rs. 350/- then I will fit pipelines to your glass stove. I am really surprised to learn that you are not ready to fit pipeline with glass stove without money. At the time booking your representative had not told any thing about this therefore, sir you are requested to kindly look into the matter and do the needful at the earliest. My name is Mohammed Sharif Khedawala and mobile number is[protected]

Aug 6, 2021

Complaint marked as Resolved

Adani Gas customer support has been notified about the posted complaint.

View replies

Adani Gas Customer Care

Feb 5, 2021

Verified Support

Dear Sir,
Would like to clarify that the conversion of gas stove to PNG is done only in normal stove, conversion in auto/imported stove is not under company’s purview same needs to be converted from your authorized dealer / supplier of the stove. Also like to brief you that any demand of charges or request for conversion work in auto stove is strongly discouraged by the company, and it is advisable to coordinate with authorized vendor of the stove.
Thanking and expecting kind cooperation.
Adani Total Gas Ltd

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: B-602, Anutham, Gota

Customer Id [protected]

This is to bring to your notice that we have deposited on[protected] for geyser connection, but nobody has visited or responded even after multiple calls, nobody is listening our concern they just kept saying you have to wait for 30 days and when I called after 30 days to send someone, the person from your customer care said that our engineer has already visited you as per our records, whereas nobody has ever visited our place, but they themselves have put a fake feedback in their record that Mr Jitender Kumar the engineer has visited and and has advised us to cut pipe. Unbelievable fake people are working with Adani gas.
I have also mailed the nodal officer but didnâ€™t get it resolved

Adani Gas customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Gota Area,Ahmedabad

In Gota Area, Ahmedabad, Gujarat
Adani gas disconnected without intimation

This is very very bad service from customer care

Please inform in any situation

Adani Gas customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines