| Address: Sector 21d, faridabad |
Dear Adani Customer Care Team,
Despite my numerous request to resolve my billing discripency with customer ID [protected], the issue has not been resolved and I am being charged with undue over charging without any valid reason. Also surprise to note that yesterday on 30.01.2021 I have got one more text sms from Adani saying that I need to make payment of Rs. 4420/- which again differ from all previous bill values generated by Adani. Although I had already made payment to Adani as referred in my trailing mails but still I am getting over charged and undue bills and getting harrsesement due to same since last one month time. This time bill tex sms attached below.
To short this out, I still insist to short out this account discripency, I had requested or accountstatement for this customer ID which I did not received till date.
Till such time I not get this account discripency resolved, I am not able to make re-payment against falls bills generated.
Also, your team had made un-authorised access in my house without my permission and disconnect the gas connection and after a week time again connected the same but this time with due permission. But during initial un-authorised gas dis-connection, I have lost my child bycycle for which I had already informed to you in my very first mail of this customer ID reference.
I once again repeating that I am ready to make every genuine and valid payment to Adani but after getting my account statement for this customer ID.
If you are not able to resolve this issue, i would love to escalate this complaint to your escalation team and request to share me the necessary mail address.
Hope to get this resolved ASAP without further delay.
Rgds/Adv. Satish Kumar
Adani Gas customer support has been notified about the posted complaint.
Ref customer ID - [protected]
With reference to your complaint regarding pending connection, as per feedback received from your area Engineer the connection is technically not feasible at your premises, hence you were requested to apply for refund. As the refund form already filled up, refund will be given into bank account through NEFT.
Regards,
Customer Care
Adani Total Gas Ltd