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Adani Gas Complaints & Reviews

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Updated: Aug 12, 2025
Complaints 276
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65
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211
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Adani Gas reviews & complaints page 9

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lov71
from Kashipur, Uttarakhand
May 7, 2021
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New connection not installed after 120 days

Address: IndianOil-Adani Gas Pvt. Ltd. Rudra Arcade, 3rd Floor, 12 Nainital Highway, Opp PAC, Avas Vikas, Rudrapur, Distt. Udham Singh Nagar-263153 (Uttarakhan

We have applied for New Adani Gas Connection before 5 months by the name of Bhoop Singh Kharakpur devipura . Payment for the new connection was taken by Adani before 5 months.
The contractor came to see and asked us to make holes in the RCC slab & then they will come and do the piping work. We made holes in RCC Slab in 15 days and since then we are calling the contractor and customer care support ([protected]) but he is not responding...
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Rohansethi
May 5, 2021
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Resolved

Address: 3G/23, N.I.T 3 faridabad

Gas is not flowing to the stove and smell is also coming.
Aug 6, 2021
Complaint marked as Resolved 
Adani Gas customer support has been notified about the posted complaint.
Dear Sir,

Regarding gas supply stoppage/smell, kindly share your customer ID and address details with contact number, so that details will be forwarded to our 24/7 operational emergency team.

Also, we prefer you to call at emergency number[protected] /[protected] for quick addressal of such complaints.

Regards,

Adani Total Gas Ltd
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    J
    Jagjit Singh Chhabda
    Apr 23, 2021
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    Address: 5, Second Floor, Lilavati Park Society, Nr. Hirabhai Tower, Uttamnagar, Maninagar, Ahmedabad - 380008

    We have applied for New Adani Gas Connection before 3 months by the name of Jagjit Singh Bhagat Singh Chhabda. Payment for new connection was taken by Adani before 2 months.
    Contractor came to see and asked us to make holes in RCC slab & then they will come and do the piping work. We made holes in RCC Slab in 2 days and since then we are calling the contractor but he is not responding. His contact number is [protected].

    Till date we have not received gas connection. Request to please look into the matter. Our contact number is [protected].
    Adani Gas customer support has been notified about the posted complaint.
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      V
      vicky@132
      Apr 10, 2021
      Resolved
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      Resolved

      Address: A-3/802 GREEN ACRES , PRAHLADNAGAR , AHMEDABAD

      Dear sir/medam

      we have face a problems while doing gas payment online threw net banking.We allready paid the amount on 5th april for the bil but payment was refund on 8th april for some technical issues.I will pay again but some technical issues so i can't do that. So please do the needfull.

      The billing information are as folows :-

      customer id :- [protected]
      invo. Number :- r[protected]
      Aug 5, 2021
      Complaint marked as Resolved 
      Adani Gas customer support has been notified about the posted complaint.
      Verified Support
      Apr 12, 2021
      Adani Gas Customer Care's response
      Dear Customer, in reference to your complaint regarding concerns faced in making online payment, we would request you to inbox us the payment receipt copy of earlier made payment at customercare.[protected]@adani.com so that we can check and assist you on the same. In the meantime, you may visit our website www.adanigas.com or downloading My AdaniGas app on your smartphone to make quick and hassle-free payments of your gas invoices.
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        A
        Ashish_5
        Apr 10, 2021
        Resolved
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        Resolved

        Address: Uday nagar, New bengeri extension, Hubli

        We had applied gas pipeline connection in December 2019 but we still are not getting connection, local people are saying they are short of skilled labour though every other house has got the gas connection
        Aug 6, 2021
        Complaint marked as Resolved 
        Adani Gas customer support has been notified about the posted complaint.
        Dear Sir, in reference to your complaint regarding pending PNG connection installation, we would request you to inbox us your domestic PNG connection application details or customer id at customercare.[protected]@adani.com, so that we can check and assist you on same.
        Dear Sir, in reference to your complaint regarding pending PNG connection installation, we would request you to inbox us your domestic PNG connection application details or customer id at customercare.[protected]@adani.com, so we can check and assist you on same.
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          S
          Sambhavs
          Apr 1, 2021
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          Address: 106-2B BALAJI RESIDENCY-2 RAMBAUG ROAD SABARMATI

          Customer id [protected]
          customer name chandreshbhai shantilal shah
          bill amount 2823
          bill date payment done on 30th march 2021
          +1 photos
          Adani Gas customer support has been notified about the posted complaint.
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            R
            Ravi J S
            Mar 23, 2021
            Resolved
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            Resolved

            Address: 16 Magan Park society, opp Rajasthan hospital shahibaug ahmedabad

            My customer ID - [protected], my bill amount is increasing exhorbitantly high, Request you to recheck the usage and bill amount, expected customer satisfactory respond

            Regards,
            Jesinghbhai
            M- [protected]
            Aug 8, 2021
            Complaint marked as Resolved 
            Adani Gas customer support has been notified about the posted complaint.
            Verified Support
            Apr 03, 2021
            Adani Gas Customer Care's response
            Dear Sir, in reference to the complaint regarding high bill, our team has visited customer's premises and found that meter was working faster, hence meter replacement took place. Also waiver of Rs. 2324.92 has been credited into customer's consumption account, so accordingly the complaint has been addressed and resolved.
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              D
              Dinesh Panjwani
              Mar 18, 2021
              Resolved
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              Resolved

              Address: 22 sindhu jyoti socity , Nr mg high school,old g ward kubernagar ahmedabad
              Website: [email protected]

              Sir my Adani gas line no
              [protected]
              100 late charge join
              Online paymet side done
              Nxt day show txn faild
              After nxt other online option side pay bil urgent not late my side
              Fhir be 100 late fee join currant bill side pls refunnd prosess side help
              my Mobil no [protected]
              All ready complain note Adani care side
              C[protected]
              +2 photos
              Aug 7, 2021
              Complaint marked as Resolved 
              Adani Gas customer support has been notified about the posted complaint.
              Verified Support
              Mar 19, 2021
              Adani Gas Customer Care's response
              Dear Sir,
              We have taken note of the details, as verified the late payment charges of Rs.100/- are already credited in your consumption account and presently the payable amount includes only your gas consumption charges of Rs.1315/-.
              We regret for any miscommunication and thank you for your kind cooperation.
              Customer ID – [protected]
              Thanks Adani Total Gas Ltd
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                B
                Balaben jayant bhatt
                from Ahmedabad, Gujarat
                Mar 4, 2021
                Resolved
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                Resolved

                Address: Gunjan Apartment,opposite umasut flats,near Hariprasad nagar,Vasna ahmedabad 380007

                My customer if is [protected]
                Name Balaben Jayant Bhatt. I resided in D-1 Gunjan Apartment. Our apartment is going for redevelopment.so we are entitled for refund. We have requested and launched a complaint on phone that your team has not been inquiring the site. The meters and pipes are not taken in custody by them and they give absurd reasons for their incomplete work. Our D block and C block are not given refund money in account. Please do the needful.
                +2 photos
                Aug 10, 2021
                Complaint marked as Resolved 
                Adani Gas customer support has been notified about the posted complaint.
                Verified Support
                Mar 05, 2021
                Adani Gas Customer Care's response
                Respected Sir,
                Ref- Customer ID - [protected]
                We deeply regret for the delay and inconvenience, the details are already with respective department and same has been marked for priority course of coordination. Our technical team will visit the said premises and coordinate further for removal/collection of material. Once the material is received with us subsequent process of refund will be initiated.
                Thanking and expecting kind cooperation, for assistance feel free to contact our customer support help desk.

                Thanks Adani Total Gas Ltd
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                  V
                  Vipul Vinzuda
                  Feb 21, 2021
                  Resolved
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                  Resolved

                  Address: D 402 Rajyash Reyansh Reyansh vasna Ahmedabad

                  Hi
                  I'm customer of adani gas customer id is [protected] and I have already paid bill of remain amount of bill and my house is closed because covid 19 period so this problem was created now I have paid all the bill and I not l will not paid desconect charges rs 590 please wever for this amount because of not a my foult because my mail id and mobile number also desconected so I will not to paid this amount please do needful and halp for this unnessesury charges..

                  Reagad
                  Vipul ( customer)
                  [protected]
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Adani Gas customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 23, 2021
                  Adani Gas Customer Care's response
                  Dear Sir,
                  Ref - CI ID - [protected]
                  We deeply regret for any unintentional inconveniences, as per updates the gas supply was already restored at your premises. Also to brief you that with automated billing system if the payment against two consecutive invoices remains due after due date then said connection is liable for disconnection. As there are no supporting grounds for hence we regret our inability for waiver of any charges. Also kindly update your mobile number and E-mail id for SMS alert and e-invoice facility through customer care. Alternatively suggest to download Adani Gas mobile application for timely updates regarding invoices raised and payments received with many other services at your fingertips.
                  Thanks Adani Total Gas Ltd
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                    J
                    Jay Doshi JD
                    Feb 16, 2021
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                    Hello Team Adani,

                    I have requested for continuing gas service for Application Number: 728332. I have given request on 3rd February to re-continue gas service. But still, No technician has contacted me for that.

                    Kindly note this request on urgent basisas We are going to stay on this Saturday 13rd Feb. So please Visit and continue our gas service on urgent basis
                    Adani Gas customer support has been notified about the posted complaint.
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                      V
                      vraj135
                      from Ghumarwin, Himachal Pradesh
                      Feb 8, 2021
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                      In My locality(Maninagar) in 1 month 5 times gas connection cut down due to problem in main line We called to customer service 7-8 times and we facing only one answer we dont know this is very disappointing that this company cant resolve its leakage issue in 1 month and the customer service staff is advice that make food earlier or dont cook food this is not the right way to take to any customer who is already facing issue with your pipeline connection. the man who is talking to us is sahil and advice us that cook earlier
                      We paid to you because we can get 24*7 gas connection and good service but both thing is disappointing to consumer we feel like we paying bills regular to face this problem
                      We Suggest you to inform via message that in your area gas connection would not be able for some time so can get some idea and what to do.
                      Adani Gas customer support has been notified about the posted complaint.
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                        K
                        khedawala
                        from Powai, Maharashtra
                        Feb 5, 2021
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                        Your person demanding money to
                        install pipe to gas stove
                        Adani Gas customer support has been notified about the posted complaint.
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                          khedawala
                          from Powai, Maharashtra
                          Feb 5, 2021
                          Resolved
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                          Resolved

                          Address: Ahmedabad - Drive in Road

                          Sir I have applied for new connection for your gas lines. They have installed everything even meter also. Today one person from your company came along with fitting of pipeline to stove after seeing the gas stove he told my wife that we are not fitting the pipe to glass stove we only fitting in the steel body stove. Then he told my wife that if you pay me Rs. 350/- then I will fit pipelines to your glass stove. I am really surprised to learn that you are not ready to fit pipeline with glass stove without money. At the time booking your representative had not told any thing about this therefore, sir you are requested to kindly look into the matter and do the needful at the earliest. My name is Mohammed Sharif Khedawala and mobile number is[protected]
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Adani Gas customer support has been notified about the posted complaint.
                          Dear Sir,
                          Would like to clarify that the conversion of gas stove to PNG is done only in normal stove, conversion in auto/imported stove is not under company’s purview same needs to be converted from your authorized dealer / supplier of the stove. Also like to brief you that any demand of charges or request for conversion work in auto stove is strongly discouraged by the company, and it is advisable to coordinate with authorized vendor of the stove.
                          Thanking and expecting kind cooperation.
                          Adani Total Gas Ltd
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                            H
                            Hema Ludhani
                            Feb 4, 2021
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                            Address: B-602, Anutham, Gota

                            Customer Id [protected]

                            This is to bring to your notice that we have deposited on[protected] for geyser connection, but nobody has visited or responded even after multiple calls, nobody is listening our concern they just kept saying you have to wait for 30 days and when I called after 30 days to send someone, the person from your customer care said that our engineer has already visited you as per our records, whereas nobody has ever visited our place, but they themselves have put a fake feedback in their record that Mr Jitender Kumar the engineer has visited and and has advised us to cut pipe. Unbelievable fake people are working with Adani gas.
                            I have also mailed the nodal officer but didn’t get it resolved
                            Adani Gas customer support has been notified about the posted complaint.
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                              S
                              suryatushar
                              Jan 31, 2021
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                              Address: Gota Area,Ahmedabad

                              In Gota Area, Ahmedabad, Gujarat
                              Adani gas disconnected without intimation

                              This is very very bad service from customer care

                              Please inform in any situation
                              Adani Gas customer support has been notified about the posted complaint.
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                                S
                                satish_etamne
                                from Agra, Uttar Pradesh
                                Jan 31, 2021
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                                Address: Sector 21d, faridabad

                                Dear Adani Customer Care Team,

                                Despite my numerous request to resolve my billing discripency with customer ID [protected], the issue has not been resolved and I am being charged with undue over charging without any valid reason. Also surprise to note that yesterday on 30.01.2021 I have got one more text sms from Adani saying that I need to make payment of Rs. 4420/- which again differ from all previous bill values generated by Adani. Although I had already made payment to Adani as referred in my trailing mails but still I am getting over charged and undue bills and getting harrsesement due to same since last one month time. This time bill tex sms attached below.

                                To short this out, I still insist to short out this account discripency, I had requested or accountstatement for this customer ID which I did not received till date.

                                Till such time I not get this account discripency resolved, I am not able to make re-payment against falls bills generated.

                                Also, your team had made un-authorised access in my house without my permission and disconnect the gas connection and after a week time again connected the same but this time with due permission. But during initial un-authorised gas dis-connection, I have lost my child bycycle for which I had already informed to you in my very first mail of this customer ID reference.

                                I once again repeating that I am ready to make every genuine and valid payment to Adani but after getting my account statement for this customer ID.

                                If you are not able to resolve this issue, i would love to escalate this complaint to your escalation team and request to share me the necessary mail address.

                                Hope to get this resolved ASAP without further delay.

                                Rgds/Adv. Satish Kumar
                                +1 photos
                                Adani Gas customer support has been notified about the posted complaint.
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                                  Murali Raghavan
                                  from Delhi, Delhi
                                  Jan 27, 2021
                                  Resolved
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                                  Resolved

                                  Address: D 902, Abhilash, Tragad Road, Behind Nirma University, Ahmedabad

                                  We have recently shifted to Ahmedabad and our gas stove is not working with the piping gas. Request you to please send ur representative to our address at
                                  D 902, Abhilash, Tragad Road, Behind Nirma University, Ahmedabad 382407
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Adani Gas customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 28, 2021
                                  Adani Gas Customer Care's response
                                  Dear Sir,
                                  As per your telephonic communication with our customer support help desk the gas supply is in active state and required work of conversion in Gas stove was made from your side.
                                  For any further assistance feel free to contact our customer support help desk.
                                  Thanks Adani Gas
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                                    mansi86
                                    from Mumbai, Maharashtra
                                    Jan 27, 2021
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                                    Address: AHMEDABAD

                                    My registration no. mobile [protected] name of sanket mehta . i had already applied for new connection on 14.7.2020 with deposit amt. last 3 months eng . came and visit my home. not single work done by your engineers we are always available at my home . according to your eng. i had already open all speace for gas line. when i called your call center i came to know that they had reported that we are not available at home. i m try to reach your eng. his no. is [protected] he is not ans my call. he came two time bt doing nothing. my parents are senior citizen. after 15 day we hAD a function at my home =. my latest complain no is c[protected].

                                    requesting you pls look into the matter ..

                                    i frustrated of your service.
                                    Adani Gas customer support has been notified about the posted complaint.
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                                      A
                                      Alay Lodhi
                                      from Surat, Gujarat
                                      Jan 21, 2021
                                      Resolved
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                                      Resolved

                                      I wll paid all your bill amount and clear the dues but still not reconnection, my home coming guest and need very urgently gas reconnection i would inform again and again but my request not listening
                                      So plz request to you reconnection gas line urgently
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      Adani Gas customer support has been notified about the posted complaint.
                                      Dear Sir,
                                      We regret for any unintentional inconveniences, kindly share your customer id or address details so as to assist your further.
                                      Thanks Adani Gas
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