Adani Gas Complaints & Reviews

शिकायतकर्ता IOAG का उपभोगता है जिसका id no [protected] है। कोविड 19 के मे लाकडाउन के कारण बिल उपलब्ध नही कराई जाती थी वर्तमान मे पिछले दो माह से लाक डाउन खत्म होने के बाद भी बिल उपलब्ध नही करायी जा रही है। मोबाइल पर मैसेज के अनुसार बिल की धनराशि जमा कर दी जाती है इससे किस यूनिट तक बिल जमा की गयी इसकी जानकारी नही हो पाती है बिल के लिए कंपनी के सेवा केंद्र के कर्मचारी उचित व्यवहार नही करते न ही बिल उपलब्ध कराने हेतु संतोषजनक जवाब दिया जाता है । कंपनी के निःशुल्क काल[protected] पर काल करने पर संबन्धित व्यक्ति द्वारा दी गयी email [protected]@gmail.com पर बिल भेजने का आश्वासन दिया जाता है परंतु पिछले तीन दिनो से नही भेजी गयी है। इसलिए कंपनी के कार्यप्रणाली के प्रति आविश्वास पैदा हो रहा है । तत्काल कंपनी कर्मचारी को पिछले दो माह के बिल उपलब्ध कराने हेतु निर्देशित किया जाए ।

How the customer has been put in trouble. Let me explain, On 11st Oct 2020, I called toll free number[protected] around 1.45 pm and provided my customer ID [protected] and asked for an available plan for applying new connection.

They have provided three schemes (full payment, instalment & monthly rental). Out of which i have requested for monthly rental based on the same, the customer care person updated the scheme against my customer ID and ask me to pay Rs. 618 within 5 minutes I made the payment also.

Now your faridabad office is stating that this scheme is not valid, hence we can not provide new gas connection.

As you are aware that customer can not select the scheme based on customer confirmation, the concerned person updates the scheme in the system and ask the customer to pay the amount, which I have followed also.

Many neighbours who is staying in the first floor and nearby is having same plan, the pipeline already available in my house building with T point. Connection is to bring to my home inside from T point which is there in outiside of my house.

BASED ON CONFIRMATION FROM ADANI GAS ONLY, I HAVE MADE THE PAYMENT, TILL NOW JOB CARD HAS NOT CREATED, PLEASE HELP AND PROVIDE THE NEW CONNECTION.

You will also appreciate there is no mistake from customer side.

Looking forward to hear your positive answer keeping in mind the customer relationship.

Regards

Subramanian S
[protected]

In am dacing gas stoppage from past 2 hrs. Tried callobg customer care but no responce from them. The emergency call center no is not picking the calls. This is not expectable
What in case of leakage . Whee will cilustomer fo in case of emergency

I, ranjit kumar, have apply for adani gas connection since around 7 month ago. I have paid rs 5618 and my application no a 55456. I am complaining since last 2 month at customer complain through telephone and i got my complain number from this customer complain office. But since last 2 months, i just got timings, that is 30 day, 15 day, 7day or 30 days. But noone come to start my connection. I have humble request to start my connection asap

Adani team deliberately installed meter with in the premises which hinders the way. Have requested the team multiple time but to move the meter your are charging 1725 + GST. its companies mistake why customer pay for it. the request is only to move 1 ft out side which is same as installed for in other flats. the company is cheating Customers and are doing these wrong activities to earn hefty hard earned money. kindly help

This year has been the toughest year for all due to covid-19 pandemic. I failed to pay my adani gas bill for 4 months (June, july, aug, sept) on 11/9/2020 morning 10:30 am, i received hard copy of bill and yesterday night i received email that had notice in red color that if i fail to pay bill until 26/9/2020, my gas connection will be cancelled. At 1 pm a person from adani came to my place to cutoff the connection. Remember, the last date i got was 26/9 and bill amount was 5011 rs but person told me to pay 5601 rs. I told him that i'll make payment instantly 5011 rs as that was the amount shown in adani app as well as google pay app and paytm too. The person came to my home asked me to make a call to customer care and do as customer care executive suggests. She (Chetna) suggested me to make payment of 5011 initially and after 5 mins she said i need to make a payment of 5601. Because, adani executives were supposed to come on july end to cut my connection but didn't come. Also, i didn't recieved any notice in my past bills. (July bill as it was must)
Rather than compensating for anything they started threatening me to pay 5601 right away to keep my service.

Their mistakes
1. No notice given on bill (I can share ss if need be)
2. Bill amount shown in app (Google pay, adani)
3. Threats given (Ofcourse politely, aren't polite words counted as threat)
4. My time wastage for their mistake (And 600 rs)

Please note: even now, my adani app shows -590 rs which means next time i need to pay 590 rs less of my bill amount

Adani, please look into the issue. I thought your service is best but ughhhhh...

Bills shows something else and employees are busy throwing their mistakes burden on customers.

Dear sir,
Last year 2 persons from adani gas ltd. Visited my place for the collection of due bill rs 8500 approx.
I have issued a cheque same day and given to them but after a month i got a call from the adani gas that your bill is still pending and you have to pay with all the late charges. When i checked with the concern person in their faridabad branch office. I got to know that they have misplaced my cheque and that amount is still pending.
Then i was keep requesting them to at least remove the late fee charges because that happened because of your company and that was not a customer fault. But they are not even listening to my words, now my bill is reached rs 13, 325 along with the late fee and i received the legal notice from the company lawyer saying if not paid within few days will take action against you. After the long discussion with the company representative i have to pay the total due amount and i have raised another cheque of rs 13, 325 on 15/10/2019.
But today (1/nov/19) i got another call that my overall bill is pending and will disconnect your services if the due amount is not paid. Is this a joke or what?
I don't understand. I am a busy person and i don't get much time for all these hassle.
Please help or suggest what to do now because now i am not going to entertain these people anymore, if they have to disconnect my connection they can but i am not going to issue any other new cheque to them.
Request you to please consider this as a serious issue and suggest an appropriate way to handle this situation.
My customer id is:[protected]
Cheque no:[protected]

Thanks & regards,
Ravi kamal
[protected]

We had given many times compliant to your company regarding above topic and even also call to customer call complaint number but from your side my query is not resloved till the date. Your plumber is not coming at our home for gas meter and also not joined the gas line but your company tell us that we have to pay miniumum rent so this is not fair.

Dear sir,

It has been very clearly confirmed about boring length and amount with your representative. The boring length is 3.6m measured by your supervisor and cross checked by me. Also i clarify with your supervisor that only that much amount (For 3.6m x 350rs.) will charge in your next bill. However boring legth mentioned in my bill is 6.2 m instead of 3.6m. So you are requested to please recheck and correct the bill.

Hello,

I made payment of rs. 800/- (By credit card) wrongly to customer id [protected] (Name: suhasini shah), where as my customer id is [protected]. Kindly help me and guide me what can i do for this asap. My transaction id is qcmp[protected].

Help me to resolve this issue or guide me what can i do to sort this out.

Thanking you in anticipation.

Regards
Nimesh ([protected])

Dear sir/ mam,.

I had contacted at adani gas office at kriahnabug - ahmedabad to reconnecting my gas pipeline. As informed by service executive such pipeline cut by adani gas in 2010.
For reconnecting gas pipeline the are advised to pay me rs 11837 for connection charges of 8 years. I had also contacted customer care executive they are provided me details that thier is no charges pending at all even rs 113 cr balance in my customer id.

They are also not provided details charges demanded rs. 11, 837.
This to inform that connection is currently in name of ms rachna. My previous to previous owner.

Please help this matter.

I want gas connection urgently.

I got letter and bill of 2000/- which show that during 6-7 month period my gas consumption was low and for that i have to pay extra 2000 as per there average calculations. They changed meter that time by there own and now they are claiming that meter was having fault in it and due to that fault consumption was less, but what if i am not using that much gas that time this is bad way to calculate and they should claim that time not after 1.5 year.

We missed to pay bill amount (2111 inr) which was due on 04 jan 2019.
Two employees from adani came home today (22 jan 2019) noon time to disconnect the gas services.

My mother and wife requested them for not to disconnect the line. They were requesting like they did some crime!
My mother and wife were ready to pay the amount but adani employees denied - i am not sure why?
Adani employees said that they have to disconnect the line in any case since they have order to disconnect the line - "in whatever condition? Even if customer is ready to pay?"

Please note that there were no any men available at home and still they were insisting to enter the house where no men were available.
My mother and wife made lot of requests to pay amount on immediate basis to avoid any disturbance in routine.
I called customer care three times to register my complaint. I faced very rude behavior from customer representative during my first call.
I paid 2111 + 590 (For resuming services) online and i was informed that services will be resume within 10 to 48 hours???

Regards,
Krunal rathod, s/o dineshbhai rathod

Dear adani gas team
This is to inform you that every month we are getting the gas bill from adani gas co.
The bill is exhorbitantly high and not acceptable. The reason for my claim is evident from below mentioned reason-
1) nobody comes and take the actual reading from the meter - we are the working couple. We are out from 7:30 am to 8pm from mon to sat.
No one calls us and visit either on sunday or after 8pm.
2) our usage is v less and nobody is there whole day.

Then how come my bill comes to the tune of 900/- pm aprox?

This is a clear case of ignorance and fraud from adani gas ltd.

I expect,
1) you to look into the matter and revisit my previous bills.
2) refund my excess amount.
3) in future send the person after 8pm from mon to sat or on sunday, after the call. My mobile no. Is mentioned for ready reference.

Regards
Faridabanu shaikh
[protected]

Hello sir, my uncle have applied new gas connection 13/5/2015. Still adani office ahmedabad have not provided connection. When we inquired at office then they replied that amc side procedure is pending. We also inquired at amc and there is already application applied on 14.02.2017 and provided dept inword no - 4276 14/02.2017.

After 3 years we are not able to get perfect status regarding gas connection though around the house other people having gas connection. My house is located at high profile area and i think easily can get gas connection because rest houses in my society holding connection already.

In ranip my house is near to mp kirit solanki and i also can give you the reference of powerful politician or celebrity if required or my connection is pending due to bloody politics.

Please answer me as soon as possible because my family is suffering due to lack of gas connection and we cannot get gas bottles easily in our area. I expect that this mail may boost the procedure and can make the right connection at appropriate department.

On 14.4.2018 i went to mitesh automobiles, opp. Chimanbhai market, near vishala, nr. Juhapura police chowky, ahmedabad and filled cng gas in my vehicle no. 2422 vide cash memo no. 10405 dated 14.4.2018. While filling the gas i noticed that the gas pressure remained 170 to 180 instead of 200. Even after paying the full amount gas filled was less. I complained to the person available there and requested him to fulfill the norms of gas authority. But nobody cared to respond to me as per rules and regulation. They have replied that they are not responsible only adani is responsible. So i have given written complaint which i was asked to be sent to bharat petroleum corporation ltd., nr. Sardar patel stadium, ahmedabad

I hope adani gas should seriously look into the matter and take action at the earliest so that they don't loose their genuine customers because of their dealers/retailers. Otherwise i have to go to consumer court for the same.

Bipin thakker
.

I had visited your maninagar office and done complain ref. No. C[protected] dated 28/02/2018 for the shifting of your yellow dp box which is installed at the my house compound wall which will may damage my property any time or it may obstacle for me when i want to renovate my house in short time.
Better suggestion is, if yellow dp may shift near by 20 meters at common plot compound near my house, from existing installation all problem will solved and nobody will harrased.

My house at 25, mohankunj social, hatkeshwar circle,
Cust id is [protected]
Rajendra manharlal parmar

I want to inform you. I m used connection last ten years. Before 5 to 6 month company person change meter. After changing meter double amount of bill is arrived. Last 3 to 4 bills we have to pay more money. Request to u change meter again. Before new meter bill is between 250-350/two month. After new meter bill is 1000/two month. So please check and advise for this

I have applied two connection in the month of june 2017 vide acknowledgment slip no a 012594 in the name of subhash chand kalia and a013210 in the name of neelam kalia both cheque for booking amount have been cleared in june 2017. After putting complant no c[protected] and c[protected] dated 26.11.2017 in customer care. But still no action has been taken and i have not getting new connection till date and i got a message from cutomer care that your complaint has been closed. Without any action. Kindly look into the matter urgently. Thanks

Sir/madam
On 13th aug, i tried to make payment of my gas bill. I made first attempt to pay and paid rs. 158/- vide order no. [protected] at 8:57. As i did not get confirmation second time i paid rs. 158/- vide adani gas order no.248117 at 09:51. My paytm account is debited rs.158/- twice. (Paytm passbook.) the next day this is confirmed through paytm passbook verification.
It is requested to refund me the amount paid second time.
My mob: [protected]
Mail id: [protected]@gmail.com
I am pained to inform you that i am not able to connect over phone.

Hoping favour immediately.