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Aircel Complaints & Reviews

www.aircel.com

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Updated: Aug 8, 2025

Complaints 10588

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Aircel reviews & complaints page 221

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Address: Bangalore, Karnataka, 560 010

Website: Aircel.com

I have recharged 15rs to get 25ps/min for outgoing calls to this number When i call to some one with this pack, it has been applying only for 3 times.I lost my balance of 25rs for 8mins.I faced more than 5 times this problem .Some times balance is deducting automatically.I had lost more than 300rs like this.When i called to customer care they didn't responded properly, really bad customer service & bad network .Please do necessary action and credit my amount as soon as possible

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jun 3, 2016

Verified Support

Dear Customer(swaathhii),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Recharge Date:
Mode of recharge:
Transaction ID:

and please also share the "Date and Time of deduction".

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

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Address: Barnala, Punjab, 148101

Website: i think the site is slove my problams

Phone number: [protected] is giving call & i talks vulgar. please lodge a complaint against this number and kindly block any phone calls and message from this number to my number. my number is [protected].Please i request you pls check this no exactly which place, and i want to address of this no. Pls help me. What ever report you will get you pls email me. my id - rajat.[protected]@gmail.com

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jun 3, 2016

Verified Support

Dear Customer(rajat513),

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

we suggest you to ignore such calls in future. Also, please restrain from sharing your no. with untrusted sources. Further you can register a police complaint against such numbers.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

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Address: 110030

SIR,
I am living in Sultanpur Extension, DLF Farms, Sultanpur, New Delhi, Delhi 110030.here signal problem is too much.me and my also using aircel sim but signal is too poor plz sir boost my area signal, my friends, relatives when calling me then out of coverage area or if i pick the call then mostly times voice suddenly gone .and nowdays this problem increasing in my home and in my shop .so plz sir short out these problem and boost/amplify the signal in my area

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jun 3, 2016

Verified Support

Dear Customer(riathakur41),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Signal Bars:
Alternate No.:
Landmark:
Specific location/everywhere (indoor/outdoors):

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

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Address: Uttar Dinajpur, West Bengal, 91

My name is arpita pal. My aircel mobile no is [protected]. Some value added services automatically added to my number. And for that a amount automatically deducted from my main balance after every recharge. I contact with their customer care but they every time told me there are some problem in their system so kindly call after some time. So, my problems are st same place without any solve. Please help me.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jun 2, 2016

Verified Support

Dear Arpita Pal Mallick,

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:
Amount Deducted:
Message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Jun 3, 2016

Verified Support

Dear Arpita Pal Mallick,

We would like to inform you that all VAS service has been deactivated from our end. Let us know if there is anything else we can help you with.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Care Team

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My aircel number is [protected].
i have been dedcuted Rs.60 from my balance unncesarily for some wap service on[protected].
i have not subscribed to any such service.
can never get through to customer executive via 198 or 121 since 2 days.it alwas says exectives busy. have tried more than 100 times. pathetic customer service.
please stop this loot and refund my balance.
thank you,
nitin dalania

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jun 2, 2016

Verified Support

Dear Customer(dalania.nitin),

We apologize for the inconvenience caused. Please share the "Message received upon deduction" so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Jun 5, 2016

Verified Support

Dear Customer(dalania.nitin),

We hope your balance related issue has been resolved now.

Warm Regards,
Aircel Social Care Team

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Address: New Delhi, Delhi, 110085

Aircel is a cheated company they activate pocket internet without customer notice. And charges in his billing. I have paid many Rupees to aircel charges of pocket internet. I never use any internet in my mobile. I also complaint to customer care for this. They have register my request no. 1-[protected] dt. 1-6-2016. Now please reverse this charges & deactivate this pocket internet service asap.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jun 2, 2016

Verified Support

Dear Mahipal Rautela,

We apologize for the inconvenience caused. Please share the following information to confirm your identity:

Aircel No.:
Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:
Rate Value:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

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Address: Patna, Bihar, 800006

Website: www.aircel.com

I have recharged on 16.05.2016 for rs. 111 and 130 promo balance was given to me. its validity is for 28 days. when my promo balance reached at rs. 70 then validity and money both has been deducted. money has been deducted on 31.05.2016 means 15 days. i also contacted customer care but they have no idea about this query. i want my money. please solve this problem. its urgent.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jun 2, 2016

Verified Support

Dear Customer(Vimal2015kant),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

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Address: Mumbai City, Maharashtra, 400093

Website: www.aircel.com

My mobile number [protected]
I activated the roaming pack of rs 8 on friday i. E 27 may 2016 for the activation of roaming service they deducted my balance and still roaming pack wasnt active and now when i am trying to call to complaint line they ain't recieving my call and call is getting disconnected!!! When my problem is gonna short out??? Chutiye company

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jun 2, 2016

Verified Support

Dear Customer(AshwinVishwakarma17),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Jun 10, 2016

Verified Support

Dear Customer(AshwinVishwakarma17),

We would like to inform that you have taken Rs 8/- roaming pack and benefits were applicable on Aircel network only and while you were on roaming and were latched on to Vodafone network hence did not receive the benefit.

Warm Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi, 110003

Website: AIRCEL

My problem is outstanding since 9 may 16.Inerenet data 155 mb not provided by aircel as told in recharge of rs.155 on 09 may 16.
Only compliant no. Is given by aircel
Docket numbers (1) 1-[protected]
(2) 1-[protected].
Company has vogus customer care.

And new problem with aircel is; it is deducting main balance for sms whenever i have sms pack.
Customer care 198 not booking compliant stating server problem.

+1 photos

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jun 2, 2016

Verified Support

Dear Mukeshdost,

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:
Amount Deducted:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

M

Mukeshdost

from Gurgaon, Haryana

Jun 7, 2016

You can check all these details yourself but harassing customer by again and again such details.

(1) Bye the way it is deducted on 02 Jun 16 at around 1400 Hrs.
When I keeping watch on Aircel Network problem, I came to result that It deduct balance when there is Roaming network. And there is no stability of network even at one place. It is sometimes roaming and sometimes normal.

(2) Aircel service is still not given my 155 Mb date after repeated call and complain.

Please do needful action.

Thanks

Aircel Customer Care

from Mumbai, Maharashtra

Jun 8, 2016

Verified Support

Dear Customer(Mukeshdost),

Thanks for writing to us. We have forwarded your complaint to the concerned department.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

M

Mukeshdost

from Gurgaon, Haryana

Jun 23, 2016

You not not doing any thing. As I said Aircel customer care is False. They are working only for company benefit, not to hear consumer complain.

About one month passed since complain booking. What you want one year ??

Aircel Customer Care

from Mumbai, Maharashtra

Jun 23, 2016

Verified Support

Dear Customer(Mukeshdost),

We understand the inconvenience being faced by you, our team needs some more time. We shall contact you shortly.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care

from Mumbai, Maharashtra

Jun 23, 2016

Verified Support

Dear Mukeshdost,

We have checked and found that you got the complete benefit of RC-155 and you have only local SMS pack for sending STD SMS then your will be charged as per base rate. Please let us know if you need any further assistance.

Warm Regards,
Aircel Social Care Team

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Address: Varanasi, Uttar Pradesh, 221004

Sir, today a company's repersentative called me, and was telling about some offers suddenly call got disconnected .after few minutes a massage came, charging me with rs 30 .
I got shocked after seeing this, then i tried to call the customer care to refund my balance .i Dialled 198 and pressed the button as per instructions when i got directed to customer care, there was a reply that we have some technical problem .
So i request u to help me to get my balance back . My Mob. No - [protected]

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jun 1, 2016

Verified Support

Dear saurav suman sharma,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Jun 2, 2016

Verified Support

Dear Saurav Suman Sharma,

We would like to inform you that your issue regarding balance deduction will be resolved soon.

Warm Regards,
Aircel Social Care Team

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Address: Khordha, Odisha, 751024

This is too fraud company and takes money by any means they want. My number is [protected]. I have given documents many times but still they call every 3 months to submit documents. This time I submitted documents and they gave me a new sim card with the same number I dont know why and told me that your previous balance and powerplus will be available in a new sim card. After putting the new sim card I got nothing(Rs 120 main balance and unlimited plan lost). I complained but they only gave me my balance but not the unlimited plan. I have a msg written unlimited A2A at Rs 93 for 21 days and I recharged it immediately since I need it urgent. After 7 days my unlimited plan has expired without any msg or notification and main balance was 0 as i don't know this nonsence. I called to customer care and they said that our plan has changed recently. Again I got a message written that an offer 4 u unlimited A2A at Rs 93 for 21 days. I don't know what these moneysuckers will do with these money. Too much cheating. They can change plan anytime whenever they want.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jun 1, 2016

Verified Support

Dear rbranjanbehera,

We apologize for the inconvenience caused. Please share your alternate number so that our team can look into your issue:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

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Address: 226001

Website: www.aircel.com

We had received a call from the Aircel customer care describing their
data packs. Even though no interest was shown in activating the pack,
the pack was auto activated and balance deducted. Upon raising the
concern in another call to the customer care cell, they raised a
complaint with the docket number 1-[protected] and said the services
shall be de-activated said the balance deducted will be refunded
(only after a set of arguments on it). The resolution was claimed by
18th May, 2016.
Called back the customer care on 18th once again when they said that I
should wait for another 24 hours and then the amount shall be
refunded. But its already been 22nd May and we haven't received the
refunds yet for the pack 'mis'activated.

Have already dropped them emails regarding the same but there has been no response except the auto acknowledgement

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jun 1, 2016

Verified Support

Dear NitikaMehta,

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

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Address: Pune, Maharashtra, 411014

Website: www.aircel.com

Hi Sir/Madam,
My name is Ujwala. My Aircel No. is [protected]. My mobile main balance cut automatically from previous month. I have called customer care number they put my call on hold 3 times. later line was busy.. I recharged my mobile again on 29th may but today also i m facing the same problem and same issues with customer care number. Kindly fix this issue as early as possible.. Please help me quick.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

May 31, 2016

Verified Support

Dear Ujwala92

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Exact Date & Time of deduction:
Total Amount Deducted:
Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Jun 3, 2016

Verified Support

Dear Ujwala92,

As per the system checked, you have used the data on 31st May also there is no any VAS service has been activated.

Warm Regards,
Aircel Social Care Team

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Address: Jodhpur, Rajasthan, 342001

Sir, i recharge my aircel mobile number [protected] with rupees 349-2g unlimited internet pack on 29-may-2016. Recharge was successful. But i am not able to use internet even i am not able to open website www.google.com. I contact to consumer care no.198 they send me internet setting which i install on my mobile. But even after that i am not able to use internet or u may say internet have no speed.

Jun 23, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jun 1, 2016

Verified Support

Dear Customer(

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Alternate No.:
Location (including nearest landmark where issue is witnessed):
Duration of issue (problem since when):
Are you using GPRS on Handset or System:
E/G/H Signal available on the handset – yes or no:
Are you able to connect using the dialer – yes or no (Laptop / system):
Error message encountered if any while trying to browse / download:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

J

joshij2

from Chennai, Tamil Nadu

Jun 2, 2016

Alternate No.:[protected]
location-jodhpur(rajasthan), mahamandir circle near ram mahola.
Duration of issue=29-may-2016
Are you using GPRS on Handset or System= yes, my handset name is intex cloud swift
E/G/H Signal available on the handset – yes
Error message encountered if any while trying to browse / download=not connection or few time i get connected but not able to access internet due to very slow speed.

Aircel Customer Care

from Mumbai, Maharashtra

Jun 2, 2016

Verified Support

Dear Customer(joshij2),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Jun 22, 2016

Verified Support

Dear joshij2,

We tried reaching you regarding your complaint. However, your both numbers were switched off. Please let us know the convenient time to get in touch with you.

Warm Regards,
Aircel Social Media Team

J

joshij2

from Chennai, Tamil Nadu

Jun 23, 2016

sir/madam,
as now my plan of internet rupees 349 comes to end on 18-jun.-2016 i.e. of 21 days. now i am happy to say u that in this 21 days i m only to download 200 mb just because i am going to another area that is far from my house approx 20 km. and i my house area internet seed is less than 01.kbps. even a madam is connect me and thanx to her because she try to resolve my problem .even after 2 days my problem is not resolved during talk with madam. finally i go nearest aircel store which is nearest to my house. at store that person say me aircel he bad in this area. i give my mobile even he can not browse. before 2-3 months aircel is my 1st preference for internet plan. now after waste of rupees 349 now i will not make any mistake again so i stop using aircel...thanx 4 ur support..i try my best...i also send so many gmail/ 198 call/aircel store..after all effort ... decide to good bye aircel...close my all complain if any pending

Aircel Customer Care

from Mumbai, Maharashtra

Jun 23, 2016

Verified Support

Dear joshij2,

We are going to re-escalate your issue to our team they will contact with you as soon as possible regarding your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care

from Mumbai, Maharashtra

Jul 7, 2016

Verified Support

Dear Customer (joshij2),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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Address: Gurgaon, Haryana, 733134

Website: www.aircel.com

I ported from Idea WB to Aircel Rajasthan. It has been well over a month since I receive the message to complete my verification process by dialing 59059.

The retailer, Aircel express, Aircel customer support provided me with useless information AND "Aircel email support never replies".

I am sick and tired of all these tricks, and looking to drag them in court.

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

May 31, 2016

Verified Support

Dear Mrityunjoy Samajpati,

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Alternate No.:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

B

budhraj

Sep 20, 2016

It is very chet company . So my frnds u did not belve this . Becuse its ws not refund my monay.

Aircel Customer Care's response, Sep 22, 2016

Verified Support

Dear budhraj,

Please share your exact concern with us so that our team can help you for the same. Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

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Address: 622301

Website: aircel

I didn't activate tiny TV but they deducted money on 28.5.2016 and I send msg to deactivate that service but t msg came back was u r not activated any vas service and I was busy at that time and I called after 2days to customer care to refund my money rs.35 bcs I didn't activate and I didn't use reply was u can't get that money back this service is sooo irritable...

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Aircel Customer Care

from Mumbai, Maharashtra

May 31, 2016

Verified Support

Dear ds.p,

We apologize for the inconvenience caused. Please provide us the concerned 'Aircel No.' so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

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Address: Gorakhpur, Uttar Pradesh, 273001

Website: aircel

Dear sir/mam
my number is [protected].
i dont know how these aircel people deduct our money without any my request, they even did not give prior warning and deducted my money in past 12 hours. they are doing such a rediculous job. i am very much disappointed by their service. i left idea and join this aircel, but its same problem . i want my money back in my account & compensation too.

thanks
kanhaiya agrawal

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jun 2, 2016

Verified Support

Dear Customer(kancha416),

We apologize for the inconvenience caused. Please share "Any message received upon deduction" so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team

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Address: Mumbai City, Maharashtra, 400022

Website: aircell

To, Respect sir /madam

I went to my native place tamilnadu ( 28/4/16 to 24/5/16) I activated roaming one day pack 3.rs pack, every day automatically aircell detected RS. 3 from my account, I reached mumbai on 25th of may, why aircell detecate RS : 3, from my account, I called to customers centre, I request them to whatever they detected from 25 to 30 may, give back money to my account, we will solve ur problem in 48 hrs, I got a sms on 30th we resolved, so kindly do the needful think

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Aircel Customer Care

from Mumbai, Maharashtra

May 31, 2016

Verified Support

Dear Jayakumar nadar,

We apologize for the inconvenience caused. Please share the concerned 'Aircel No.' so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

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Address: New Delhi, Delhi, 110046

Dear sir

i am using only one no.[protected], recently i have applied for a new connection of airecel no. But shop keeper said your application has rejected because you are using 9 numbers but i amazed that i am using only one no. Of aircel so i request you to please close the connection other no. Except-[protected], and please activate my new no. Which application i have all ready submitted
thanks
regards
arun kumar
[protected]

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

May 31, 2016

Verified Support

Dear Kumar2016,

We would request you to visit your nearest Aircel store with the following documents to get the assistance on the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

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Address: Bangalore, Karnataka, 560066

Website: www.aircel.com

Hello, I have lost my SIM on 14th May 2016 and i have given a request for issuing me Duplicate SIM on 21st may 2016 & they have given me a SIM, However its been more than a week now they have not yet activated it. Now they are saying they couldn''t find any data related to my old number, So it may take another 1 week to re provision the SIM. I am just wondering how they have issued a number to me & i have been using it for last 6+ years without any proper details. Though i tried to escalate it to Appellate Authority but no positive response & again they are asking me to wait. Please help me get my old number back ASAP.

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Aircel Customer Care

from Mumbai, Maharashtra

May 31, 2016

Verified Support

Dear Customer ([protected]@gmail.com),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Alternate No.:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

S

sujit52

from Mumbai, Maharashtra

Jun 7, 2016

Hello,

Following are my details:

Aircel No.: [protected]
Alternate No.: [protected]

S

sujit52

from Mumbai, Maharashtra

Jun 7, 2016

I am really disappointed the kind of service Aircel is providing to the customers. They have a Appellate Authority to resolve escalations, However they only providing false data to the customer, for example on 30th May when i called them & asked for my activation status they told me "Your pre-provisioning process has been started & you will get it activated by maximum of 7 days ", However after 7 days while calling again they are telling, actually today only we have received your documents & it is going to take another 7 days. I am just wondering if they will repeat same thing again after 7 days. Also they are simply telling sometime it is going to take 7 days, sometimes 10 days & sometimes 15 days. Whom to complain against these guys ?

Following are the Appellate Authority contact number whom i have contacted :
Mobile: [protected]

Moreover all this pre-provisioning process started one week after submitting my documents for a duplicate SIM & it didn't went through as they said their is no proper data present for my number, I am just wondering I have been using this [protected] number since last 6+ years & i do remember I have submitted all required documents, got a verification call from Aircel call center before getting it activated, However why no data available ? is it my fault ? Please advise me whom to contact or i have to file a consumer case ?

S

sujit52

from Mumbai, Maharashtra

Jun 7, 2016

Finally I am able to get a complain number (1-[protected]) for tracking this issue, Though i am not sure it's a valid one or not as they said i will get a SMS for the same & no SMS received so far. However what they said i can't contact anybody to tack the status for this complain, However the concern team will contact me if needed.

S

sujit52

from Mumbai, Maharashtra

Jun 10, 2016

Wow, Now see the Irony no one is picking my call (Appellate Authority - [protected] ). I am just wondering how many more days required to activate a SIM, if at all it has to take more time. I just wanted to know how many more days, Don't we have any fixed timeline ?

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