Aircel Complaints & Reviews

Hello,
I am Pankaj Singh, I have recharge with Rs.98/- ( for net pack )on 19th June by Online Aircel app & payment deducted by my debit card, but that day when I am recharging in last moment my web page was got close & my payment was deducted from debit card. but I didn't receive any SMS from your company for recharge. I have call on 198 on same day the person said me that you call after 24 hours. When I called after 24 hours to 198 Customer Ext. told me that write now our Server is down & it's not working. So I called on second day 21st June again person said me that server is not working, you can call after 4 hour, but when I tried to call 198, I am not connecting to your customer Executive, I have tried so many times but didn't got connect, I think my no. is blocked for customer Executive. So give me a feedback for the same. There is one more complaint that on 7th June I got SMS from you side for Auto renewal of my tariff plan of Rs.36 & on 9th it's auto renewaled, but when I call to

Hi,

Recently, i converted by prepaid sim to postpaid with plan of 325/-. I applied for postpaid on 24-may-2015. I got postpaid connection on jun 7. Now bill is generated with rupees 363/- on 20 jun. For 13 days of time, why should i pay 1 month bill. I got irritated with this, i like to convert it back to prepaid.

Please provide suggestion.

My cell number is - [protected]

Thanks
Ashok raja.
Chennai.

[protected] aircel postpaid number bill paid kiya tha but aircel company wali keh rahe ki bill paid nahi hua hai.order no [protected] tha aur 501 ka bill paid kiya tha lekin paresan hum ho rahe hai.paytm se jo jawab aaya hai usme bhi transition sucess bata raha hai.yadi es samasya ka samadhan aaj nahi hua to mai paytm par transition band kar duna aur mera bhai vakil hai court case kar dunga.

Sir/madam,

I recharged my mobile aircel no. [protected] with rate cutter rs. 57 on 1st jun 2016 as per rate cutter benefit all local (M) + std (M) calls at 1.2p/2sec. But every time 25p/min is cutting.

I tried so many time on customer care but every time it show all customer representative are busy please try after some time.

Pleas take necessary action so that i can get benefit of rate cutter of rs57.

Regards,
Nimesh govani
Mobile no. [protected]

Hi team,

My number : [protected].
I feel aircel has the worst customer care service.
I got a msg on 14/june/2016 offering rs.10/- cashback on rc 34-1ps/2sec as aircel ramzan offer of the day.
The problem is that i didn't get cashback even after 48 hours. I called customer service multiple times but there was irrelavent and
Careless answers from each and every customer service i spoke and even i spoke to manager and asked to raise a complaint, complaint was raised.
And on the same day rs.12/- rs was deducted from my account without any intimation and spoke same to customer and they replid me that i will be getting balance in 2 hours.
Whenever i call they always say that service down or application down some blah blah.
This is one of the worst customer service support and i even did not get my money back till today.

What is problem with aircel to solve customer issue issues as soon as possible.
Please solve my problem as soon as possible.

From last 8--10 months, aircel is charging anything randomly for local call and that too after subscribing rate-cutter pack. Few call being charged at 30-40 paisa and few being at 10-15 Rs. Initially I used to avoid it but it is consistently being charged heavily. Whence I called customer care executive, 1st call was received by Rohan and his behaviour was very very rude and denied for registering complaint, when I asked him to transfer to his senior, then he just cut my phone, I again called and this time some lady pick the phone and surprisingly she too was very very rude and was not even want to tell her name, I asked her to transfer the call and she transferred to Jyoti, Jyoti heated my problem and agreed that I am being overcharged so now I asked her to register complaint, she told me that she will log the complaint but when I asked her complaint number, she dropped the phone.
I again called and this time Deepika picked up the phone but she refused to transfer the call as she was telling that we are not allowed to transfer the call.. when I insisted her, she took my complaint and gave me complaint number : 1+[protected].
Now I want refund of all the money which being overcharged.

Sir
Iam from kerala using aircel past 3 months sometimes iam used to recharge by online sometimes it will successful .i lost my money 3 times like this typenof recharge.. also today i lost 65rs again.. customer care do not gives any proper reply. What should i do? How do you treat your customer?? Iam fed up of this recharge.. i have bank reference numbr .. can you please refund my money or else i want to leave aircel

Balance has been detected without any reason .
i was using my home wifi, and Aircel kerala detected balance from my account. how can they detect balance when my mobile data is off ?? total
3 times, 1.75+.25+.25.
when i called customer care support, they treated me like i'm faking it,
and a guy named amal babu a from chennai customer care support, talked to me like, i can call him as his father .
what kind of manner is that ? this is how aircel customer care treat their customers ? just because i bought their sim ?

i want resolution for my problem right now, balance detection with
[protected]

contact number : [protected]

Now i have recharge for 204 aircel combo offer for [protected] instead of [protected]. And imemediately i have called aircel customer care and they didn't even properly respond to my query and said u will not get that amount back to your no. Pls help to get my amount back to my no [protected].

A superwisrr from aircel responded with rude way and in satisfied answer.

I am Anupam Das from Kolkata..yesterday after making a call my balance was rs.55...but after 3 hours when i checked my balance it shows rs.2...i contacted with customer care but they didn't give me any proper reason for why my money deduct...in aircel this happen not only with me but many o[censored]s frequently...plz take proper step against this.so that we don't loose our hard earn money.

Dear Sir,
I am really fed with this balance deduction from aircel every now and then. It has become a habit of Aircel to deduct the balance without no reason.
I was on roaming few days back and used my 2G Mobile Internet, Aircel deducted my account balance of Rs.63 for using internet. When i raised a complaint to Aircel customer care they refused to refund by giving useless reasons.This is really unfair.
Pls Help.

Aditya
[protected]

I have activated pi 9 on my number [protected]. I tried a lot to deactivate this service but nothing happened. Kindly help me getting it deactivated. Is there any other ussd code or msg i can use for deactivation of pi 9? *121*902# is not working. My balance deduction every day. I am thinking now i take worng decision by activate pi 9 aircel service. Please help me out as soon as possible from this matter.

Sorry to say that my aircel no [protected] .When I have recharged with internet pack 28 & a top up 30 and for the balance was 26.90 after 1 hour my money was deducted and no message was received by me this is second time I am complaining about the problem but no resolution I am getting
please help me out I have contact 198 they are saying call me after 4 hour because there is no update available for your no. Again I have called the no 198 but again they're telling to call after 4 hour what the problem sir/maa'm and I am not able to call
to consumer care. sir help me this is last time i am contacting u other wise I have to close this no and need to complain at consumer fourm .

Recharged my no [protected] with rs 545 on 20-5-16 in which the facility available was 9gb data for 60days in first month they have given me 3gb which expire on 17-6-16. Next 3gb should be automatically debited to my account on 18-6-16. But they had not given me. I am frustrated with this aircel. Chek ur service and dont give the false offers to urs customer

Dear sir My Name is Bhaskar Roy my mobile no.[protected] i am a very old customer of aircel but sir I don't no when store 99 automatically activate in my number. Daily I received msg from company please Recharge your Account. During these type of activity i am loosing my faith about the company and still i am not recharge my current number. For this i am now using alternative service like Vodafone and it is running hassle free. I think this type of activity harm company reputation among public. Sir please take some necessary action to save our nation people like me to be cheated by this type of fraud company ( Aircel ) activity.

My Aircel no.is [protected]. I recharged 3G pack of Rs.997 (8 GB unlimited) on 14/6/16. I hardly use the internet and i have 0 MB now. Before that I recharged for Rs.697 (5 GB unlimited plan) on 7/6/16 and couple of days later I have 0 MB barely using the internet. I even call the customer care to check my internet usage but I have poor reception from them. It has been for quite a number of times my internet balance has been deducted to 0 MB before I used up the balance. I would like to know the details of my internet usage.
Thank you

Yours faithfully
Priyo

I wanted to port my number [protected] to aircel and requested the same. An executive came to my home and I paid rs 100 to aircel for porting my number to aircel. It has been 35 days and still my number has not been ported and i am not being given any reasons and solutions. The coustomer care people keep saying that it will be done in 3-4 days and this has been going for a month.

I am avijit mahato from west bengal. I am using an aircel sim for past one year. This is not the first time. Every time i recharge my number with more than 50rs... They automaticaaly activates some value added sevice in my phone and cut 40-45 rs from my phone. Their customer support is worst. They do not pick up the phone. And even if they pick up the phone after trying for 10 hrs constantly... They will listein to your compalin and finally cut the phone without solving it. And again you need another t10 hrs so that you get someone to listein to your compalin and agin after explianing the same thing he/she will cut the phone. This is the funda of aircel. I am not the only customer from aircel who comes across these types of problems daily... Their are thousands of customers and they face similar type of problems. They do not have any fixed no to check the data balance. The no changes everyday and if don't keep a note of it they will again give a false message that you have used this amount of data and again make your whole balnace 0. This whole aircel is a fraud.

Today morning when i woke up i got a message "thank you for choosing fashion and glamour weekly at rs 35.0. You have been charged rs 35 for 7 days."i was not using my phone for last 6-7 hours. I was sleeping. Did the ghosts came and activated this service in my mobile? And agin my balance is left only 5rs. I have faced these kinds of things a no. Of times. This is just waste of time and waste of money. I am fed up with this. So today finally i decided to port my no. This is mental harassment. Please help me. I want back my money and compensation for the time i have wastes in these type of thiefly things.

I recharged rs.110/- on my aircel sim on 17/4/2016 at 8:42 pm
But i haven't received the balance yet.
I got a text message from aircel that your
Request to recharge 110 inr cannot be processed this time. Transaction number is asr[protected].
O kindly recharge 110 inr
As soon as possible
It's my right to get the recharge
O please resolve my problem soon as possible
I hope i'll get response from you soon

My no is [protected] from Dhanbad, Jharkhand .from last couple of days there is a problem that 3 g netwok not work propely, . So pls solve this problem as early as possible. We are in problem because no one can connect from us.so again I request to authority person to solve this majaor problem so we can use your company services.again & again humble request...