Aircel Complaints & Reviews

Hi sir am madhu from bangalore am facing rs. 9 and rs. 37 deactivation am everyday calling costemer care tgey r telling same as every day we r taking as complaint we will deactivate within 24 hours.. But that fact is still they didn't do anything.. Am losing daily rs.9 and weakly rs.37 past 10 days. I dont know y they r doing like this.. Pls take this as complaint and help me..

Date: 11/4/2016 at 7.00am balance deduction:rs 10
Date: 13/4/2016 at 7.35pm balance deduction: rs 35
I have received two message about balance deduction due to namkeen service. I have contacted your customer care executive but he tell me that it is automatically activated through net. We can not help.
But i don't activate such kind of services. I request for refund my balance. But he refuse and disconnect the call. Please refund my balance as soon as possible.

Hi, my name is bharat uttamrao shinde, my mobile lost in new delhi railway station (12-april-2016, 8:00 pm) along with sim card[protected]. I request you please block the sim card asap.

Highly disappointed by the service, I have activated a internet booster pack of Rs 75 of 500 Mb, but to my surprise I came to know that it was being deducted to 0 Mb without being using it. That too in 2 hrs when I kept my phone for charging. I continuously called up the customer care but didn't got any help or information from them. Every time I called them they just hanged up the phone. I have being using Aircel postpaid number since 4 years. And have faced many problems and issues since now, but this time it has given me enough reason to change my network.
Hope u will give me a solution to my issue.

Thanking you,
Nabarun

My balance is continuously deducted i don't want any o[censored]r survive then why my balance deduct always m going to fir for this type of behaviour ever again if this kind of happened to me... My mob no is 956*9871... I don't use net pack i hv wifi then why any one will use data survive of rs 2 shame on u #aircel and i use whatsapp why will i use sms pack don't make us fool plzz refund my money and don't do it ever again

13.04.2016
Sir,
I emailed the following complaint to Aircel Customer Care on 11.04.2016:-
On 10.04.2016 I received a message on my Aircel mobile No.[protected] that my rate cutter validity is ending today.
In fact, I activated the rate cutter of Rs. 42/- on 21.03.2016 @ ½ paise per second for 28 days. And as per the Company's scheme the validity will end on 17.04.2016. On that I immediately talked to their complaint No.198 twice. But I received reply that their server is not working so try later. Then from 11.04.2016 onwards my call charges ware deducting @ 3 paise per second. And this was not the first instance. Earlier twice on this number and twice on my another mobile No.[protected], before the stipulated date, the validity had ended.
And this I brought to their notice vide my above said email and requested them to the needful to revise the validity and reinstate the balance deducted exorbitantly and unlawfully. In reply they told me to wait for 2 days to look into the matter. But till today I received no reply. Sir, the same reply I received on 12.02.2016 on my same complaint. They send such reply only but do nothing till the stipulated period of validity expires. .And on reminder email they reply nothing. This is their policy to cheat the consumers.
You are therefore requested to look into the matter and do the needful
Pradeep Mayekar
[protected]

Fake subscription case without my consent happened with aircel. - your games club. Don’t you think that you are cheating and looting public’s money by activating some of their products without taking consent from the customer? My earlier balance was rs. 59.00 but now came down to rs. 39.00 due to this type of cheating money from their customers account. This time they have charged rs. 20 (4 days @ rs. 5/- per day) for your games club subscription and top of that they have autorenewd it. What a fun! They dont even take the trouble of interacting with the customer. One have to keep on going from 1 to 9 numbers and back, hours after hours and sometimes having their server down. Most worst customer care in this mobile world. Plz help me so thay aircel would credit rs. 20.00 with immediate effect to my account. I did sms stop 155223, to stop the subscription, then they giving sms “sorry, we cannot process your request. Please try again later” for 2 consecutive days. I have got all the sms from aircel which could not be enclosed as there is no option to attach. Lastly i spoke with your customer care, but they told me that they are unable to credit the amount to my account. It’s ridiculous, because, they can start the subscription without consent and deducting my balance but they cannot credit the amount to my account. This time, i think i should go to consumer forum if my complaint does not solve by aircel team.

Dear Aircel Customer Care,
I use the mobile number [protected]. Through this number, using the features of *121# I had activated STV 43 offer (First 5Mins STD and Local calls free for 30 days) on 14/03/2016. I have used this service for one month and I am unhappy and wish to discontinue this service.
I had received a message from Aircel yesterday (12/04/2016) reading “Thank you for subscribing to Aircel KTKRC 43, offer benefit will be provided shortly.” For the purpose of proof, a screenshot has been attached with this mail. I do not wish to use this offer and this offer has been activated without my consent. This is not acceptable by me and I want immediate action to be taken to receive my Rs. 43 balance that was cut for the same.

I request you to kindly deactivate the offer and at the same time refund my balance amount as it was cut for an offer that was never chosen by me and was chosen by your company without my permission. If the company fails to do so, I will be forced to bring this matter to the notice of the Consumer Court as I am sure that I am not the only user facing these problems.
I would also like to inform that I have been trying to contact the customer care for the past three days and all lines are busy at all times. It is disheartening to see this type of a service and I will be shifting my service provider soon too.
Kindly do the needful at the earliest to avoid serious actions.

Regards,

Vasanth Kumar
[protected]

Dear Sir,
I have done a recharge of 453rupees online on 12th Apr'16.i got 353 talktime &3gb data credited in my ac.Already i had balance of 100+mbs in my ac.After using data on 13th Apr'16 Morning there is a sms displaying 55mb used and 553 rupees deducted.i contacted customercare.they are saying after existing data usage next data usage will be taken from main ac not from free data which is available 3gb in my ac.It was so sad to receive such response from aircel.Recharge amnt is 453 is taken into ac but the 3gb data.How it is possible.
there is no such conditions online or any sms intimation and how will you deduct amount while data balance is available in my ac.
Please look into this matter and reverse the deducted amnt rs.553 at earliest.
Details as follows,
Aircel No:[protected].
Recharge Date:12th Apr'16.
Mode of Recharge:Online thro Net Banking.
Transaction ID:TNR[protected].


Regards,
Nowshad PH

Dear sir,
This is to inform you that i have lost my aircel sim no. [protected]. I lost my phone yesterday, in which i had this aircel sim in it. The sim was bought under my name sai vignesh t, 1154-b, p.K.N road, sivakasi. So i am afraid that the person who took my phone can misuse my aircel sim [protected] in it. So i kindly request you to deactivate that sim immediately.

Aircel service is pathetic, worst service provider i have ever seen, really horrible service, i have cancelled my aircel postpaid connection on 11/06/2015 and paid the whole outstanding bill and shared the sim cancellation form and billing receipt with them for proof and sent email to care.[protected]@aircel.Co.In but still i m getting calls and messages to pay the amount. The service is horrible.

I Port reliance to Aircel postpaid.
Unfortunately I chose Aircel. Bcoz even on that Mobile number is not connecting Mobile data.after 5 day my sim card is not working and whenever I called to customer Care from other network.
They saying only one sir aapne prepaid connection me laga hai phone aap fir SE call kare .ridiculous company bcoz I called more 10 time to connect customer care.and even on after complain on Aircel website. They are not replying me.
Actually Aircel company goto after 3 month I will go again in reliance mobile.
That is Best

Hello, on the number [protected] . I had recharged with a power pack on offer . The offer said to reduce call charges for local aircel calls to 10p/min and for other local calls to 30p/min . From 6th april, after 5 days from the day the recharge was done, the call charges were hiked to 25p/min for all calls . A senior customer care representative confirmed that the pack did not expire and the benefits were supposed to be given till 14th may . However, till the date, i'm being charged 25p/min for each and every call. After a few days of waiting for the issue to be resolved, i'm writing this complaint . It has been a week . I have been charged extra amount for the aircel calls i have made and 5p less per minute for other local calls .
Just for the info, i had done a recharge a few days before the last recharge was done, i'm receiving benefits from the that recharge . And the last recharge simply went out of service . Kindly resolve the issue as soon as possible. I want the benefits to be given according to the last power pack recharge . Refunding is also expected (Though i worry less about it since i refrained myself from making several calls after the issue surfaced ) . Do whatever you ahve to do, do it fast .

I am trying many many times on daily basis but customer care no. 198 (Prepaid card Toll free no. )recorded voice " All are agents busy pls stay on line or call later and then thank you for calling Aircel and automatic disconnect the phone"
Customer care no. 198 for Aircel service is very worst

My aircel no is [protected] I Am unable to send sms for past 5 Day s.called customer care many times but iam unable to send sms now also please help me to resolve my problem

100rs are deducted from my main account. I called customer care but their respond are too bad... aftr one day they registered my complain but my problem were still not resolved. people at Helpline center behave like an . dis is my frst time that I am facing this type of problm.
[protected] is ma Aircel no. complain no is1-[protected]. from last 3 days I am facing lots of problm because of this. it will be bettr if I had not used dis Aircel sim.

My sim no [protected] not working due to my child press wrong security no more time and than I facing this problem. I try customer care but not give satisfactory reply. Sim owner Sushi Kumar, I'd proof driving license and belong to H.R last time recharge approximately 250 Rs. And my left balance approximately 100 Rs. You are request my complain and than I enjoy this service. Reply pl forward No [protected]

Hey Aircel Support, I've bought an Aircel Sim on 08/04/2016 Friday, I wanted the sim card to be activated till saturday but still its not yet activated. Please try to Solve the problem ASAP.
I need the sim card in urgent.
Sim details:
Mobile No. [protected]
Sim No.[protected]

Hello dear aircel frauds,
I am bala from hyderabad to register a compliant against aircel for cheating money from people in the name of "subscription".
I have recharged my aircel no [protected] on april 10 th afternoon, rs 60.
Topup credited for 52.8 rs.
With in a min i got two messages that your iplay iwin subscription pack has been renewed and charged rs 35, and another message your aircel talkies subscription pack has been renewed and charged rs.20.
I dont understand this message received before the recharge confirmation message in to my inbox.
The highlight of the fraud is i did not subscribed both.
From my point of view, this is a very small amount for me but if i consider there are millions of people are using aircel and this micro level cheating is happening across the india, i have seen lot of complaints registered against this kind of subscription cheating.
What kind of action taken from the telecom industries for this kind of bull work.
Rules and regulations are need to be developed to avoid such cheating by telecom industries.

Finally, what a brilliant cheating by aircel. I request please stop your services
And start begging... Shameless aircel

I applied for mnp to change my network because of the worst internet services and poor customer support performances and after a day i got a call from customer care and ther said they will provide a rate cutter pack and it will be activated in24hrs its 5 days finished upto now no pack has been activated and when i call to customer care and ask regarding this they simply say ok we will activate in a day as of now i called for 3 times no proper response . Un necessarily they are activating autorenewal packs.