Aircel Complaints & Reviews

Dear Customer(zorinsanga),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Customer(zorinsanga),

Post system validation it was found that you have recharge with MRP 88 (1GB 2G/3G data for 3 days) through ussd-recharge on 05/04/201612:33 and the benefits was provided to [protected] which will expire on 07/04/2016. You have activated again on 06/04/2016 at 14:41 which will expire on 08/04/2016. Remaining data balance as on 07/04/2016 is 595.402MB. You have consumed the data balance of Rs. 88 recharge on 05/04/2016. Kindly dial *129# (toll free) to check the data balance.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Babita Naik,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Issue not yet resolved. Still no refund!

Dear Babita Naik,

We regret the delay, we are working on your issue and will contact you shortly.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Customer(rahul_rsw),

We are forwarding your issue to the team. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Meanwhile please share the following details so that our team can look into your issue:

Date & Time of deduction:
Message received upon deduction:

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Customer(rahul_rsw),


As per our system check we have found that the deducted amount was already credited to your account. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Surendra Sharma(007gepala),

We are forwarding your issue to the team. Please feel free to write us at [protected]@aircel.co.in for any assistance on your issue.

Meanwhile share the following detail in regards to the deduction so that our team can look into your issue:

Date & Time of deduction:

Warm Regards,
Aircel Social Care Team

Dear Ezhilarasi,

We regret the inconvenience caused. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Please share the following information to confirm your identity:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Ezhilarasi Mahadevan,

Thank you for reaching us at Social Care.

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Dear Customer(myselfbiswas),

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Alternate No.:
Location (including nearest landmark where issue is witnessed):
Are you using GPRS on Handset or System:
E/G/H Signal available on the handset – yes or no:
Are you able to connect using the dialer – yes or no (Laptop / system):
Error message encountered if any while trying to browse / download:

Warm Regards,
Aircel Social Care Team

Aircel No.:[protected]
Alternate No.:[protected]
Location (including nearest landmark where issue is witnessed): Dumdum, kolkata -700030
Are you using GPRS on Handset or System:
E/G/H Signal available on the handset – yes or no:yes
Are you able to connect using the dialer – yes or no (Laptop / system):yes
Error message encountered if any while trying to browse / do.: not connecting. H/E on. But still data is not transferred. Uplink /downlink.is not showing. I am using a smartphone. My phone has no issue. My recharge amount was 148 . I think u will give my amount or will solve the issue as well asap. Its already over 20 days.

Dear Customer(myselfbiswas),


Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Please do this as soon as possible and let me know the exact date of solving the issue. I am unable to do the internet even i am not able to recharge.


Thanks and regards
SOUMYA KANTA BISWAS

Dear Customer(myselfbiswas),

We are unable to check issue as your number is not reachable.

Outcall done on 9th April, time : 12.40 pm.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Please call my both number.
[protected]
Or aircel number-[protected]

please let me know and do solve my matter or give my money back to me. Otherwise I have to spread all the fraud system of your. 148brupees is very valuable for me.

Dear Customer(myselfbiswas),

Thanks for sharing the details. We will share an update soon.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Customer(myselfbiswas),

As per system check you have used GPRS on 16th, 17th, 18th, 19th March, 2016.

Please dial *122*111# or *143*0# for check the balance.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Customer(subh.chat),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Customer (subh.chat),

Thank you for reaching us at Social Care.

We hope that our team got in touch with you and shared all the requisite information.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Dear Customer(maheshbhoibss),

We regret for the inconvenience caused. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Please share the following details so that our team can look into your issue:

Alternate No.:
Location (including nearest landmark where issue is witnessed):
Duration of issue (problem since when):
Are you using GPRS on Handset or System:
E/G/H Signal available on the handset – yes or no:
Are you able to connect using the dialer – yes or no (Laptop / system):
Error message encountered if any while trying to browse / download:


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Arshad(Arshad Alam Khan),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Please feel free to write us at [protected]@aircel.co.in for any assistance on your issue.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Warm Regards,
Aircel Social Care Team

Dear Customer(Winone),

We are forwarding your issue to the team. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Meanwhile please share the "transaction id" and "mode of recharge" so that we can assist you better.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Winone,

Thank you for reaching us at Social Care.

We hope that our team got in touch with you and shared all the requisite information.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Dear Arun(Arundrip),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Please feel free to write us at [protected]@aircel.co.in for any assistance on your issue.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Warm Regards,
Aircel Social Care Team

Dear Arun(Arundrip),

We have verified the number and found that RC 101 was successfully recharged in your number. AS per the Site (Aircel) RC 101 provides 1GB data for 2 Days validity.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Amit(amitsha),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Warm Regards,
Aircel Social Care Team

Dear Amit(amitsha),

We regret the inconvenience cause to you

We would like to inform that the bill of Rs668 has generated on 19th March 2016 under invoice no[protected]. Rs330.96 charged in bill for which he has used in Roaming from 20/02/2016 to 14/03/2016 latched on another network (Vodafone, Tata, and Idea) in UP West, Haryana. The charges are found correct hence No adjustment is applicable for the same.

Warm Regards,
Aircel Social Care Team

Okay. Let me know how can i pay the bill online as i am not able to get OTP because sim is in suspended state.
Also i dont want to resume the aircel services, please let me know the procedure for the same.

Dear Customer(amitsha),

We have re-escalated your issue to the team. We will share an update soon.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Hi Amitsha,

Thank you for reaching us at Social Care.

We regret the inconvenience caused to you.
We would like to inform you that you'll have to visit the nearest Aircel touch point or authorized Aircel retailer, dealer for bill payment. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Today i got a call from your aircel executive and she told me that now one month rental charges also been added to bill amount.

Despite the fact that my sim is in suspended state and i have complain regarding bill amount then how can next bill cycle can be added till the time complaint gets resolved

And every time i called customer care ask to transfer the call to their senior they said they are not available, check your system i made a request three times to call me but i never got a single call. Today also the se happened.

At the time when your executive called me first time and ask me to port my number to aircel postpaid, he told me that in 195 rs plan i will be getting 750 local + std minutes (it was confirmed two times with two different executives) and when i got the bill i asked at customer care they told that 500 aircel to aircel local minutes and 250 aircel to other local minutes are provided in this plan. Just to convice to port to aircel postpaid they cheated me by telling different plan benefits. Even i asked them to mail me the details of plan but they didn't.

I will lodge complaint regarding this in consumer court forum and will make sure that i provide genuine feedback of aircel on social media and your feedback platform

Dear Leena Tandel,

We regret that we won't be able to help you in this regard. However, we suggest you to ignore such calls in future. Also, please restrain from sharing your no. with untrusted sources.
Further you can register a complaint in police station with the details of such numbers.

Warm Regards,
Aircel Social Care Team

Dear Customer(Sowsen),

We are forwarding your issue to the team. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Meanwhile please share your alternate number so that we can assist you better.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Sowsen,

Thank you for reaching us at Social Care.

We request you to dial 59059 to clear tele verification process, post 59059 dial 123 to select your preferred language to complete activation process.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Dear Ashok(@shok),

We regret for the inconvenience caused. Please feel free to write us at [protected]@aircel.co.in for any assistance on your issue.
Kindly share the following details so that our team can look into your issue:

Aircel No.:
Mode of recharge:

Warm Regards,
Aircel Social Care Team

Dear Customer(harshma),

We regret for the inconvenience caused. Please feel free to write us at [protected]@aircel.co.in for any assistance on your issue.
Kindly share the following details in regards to your VAS deduction so that we can assist you better:

Date & Time of deduction:
Message received upon deduction:

Warm Regards,
Aircel Social Care Team

What the he'll. . I have already explained the issue over the phone.. resolve the issue or else m taking this to consumer court

Dear Customer(harshma),

We verified your account and found that the download request has been initiated from your end through WAP mode on 16/3 & 31/3/2016. The packs is VTALKIES. Amount of Rs.50 *2 charged for the same. The pack are deactivated as per the request. Deduction charges are authentic. Since the same had consent ID.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

You all are thief and will never change.. as I have mentioned earlier.. I have never made this request.. not me alone there are many customers who r suffering from your cheap tactics.. if you all swine want donations to run your house hold let us know and we customers can pay the donation.. don't sun such business

Dear Customer(harshma),

We have forwarded your issue to the concerned team.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Naveen Rathour,

We are forwarding your issue to the team. Meanwhile, kindly share the following detail at [protected]@aircel.co.in so that our team can look into your issue:

Message received upon deduction:

Warm Regards,
Aircel Social Care Team

Dear Naveen Rathour

SR number : 1-[protected]

We regret for the inconvenience caused.

We would like to inform you that we have checked your account and found that value added services –Unlimited game service has been activated in your account on 29th Mar’16 and the same service has been activated through WAP mode for which Rs. 35 has been charged. We would like to inform you that service has been deactivated and we have credited back an amount of Rs.35 in your account on 6thApr’16.

We suggest you to ignore the chargeable links to avoid further charges towards VAS services in future while browsing and also keep the pop up blocker as off in the handset settings to avoid such activations. Suggest to change the homepage to anything else than the Aircel wap portal.

Thanking you and assuring you of our best services always.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Vigenash G,

We are forwarding your issue to the team. Please feel free to write us at [protected]@aircel.co.in for any assistance on your issue.
Meanwhile share the following detail so that our team can look into your issue:

Message received upon deduction:

Warm Regards,
Aircel Social Care Team

Here marked as resolved but nothing is resolved

Sir, am already deleted messages.

Dear Vigenash G,

As per our system check we have found that you have activated VAS services through WAP mode hence we are unable to process refund.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

what my question . am not activated even though you are deducted . am don't need to tell lie ok va, u cheaters repeatedly deducting money. on apr 17 again u deducted rs75/.. am received one message like " Thank you for your request subscribe ouiz factory weekly . to complete your subscription please click on """ link..." am not clicked on that link, with just ya second another message came . Thank you for choosing you have been charged 75 for 15 days .to unsubscribe SMS STOP TO 155223. what the nonsense going on am cannot understand. MY question is already am registered to DND even though why that cheaters sending message . next one even though am not clicked on that link they charging.. am requesting you consumer complaints team if am unable solve this problem here kindly quide me how file register complaint in High court...

Thank you,

Dear Moni(monikumar),

We regret that we won't be able to help you in this regard. However, we suggest you to ignore such calls in future. Also, please restrain from sharing your no. with untrusted sources. Further you can register a police complaint against such numbers.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Lakshmi(lakshmi27),

We regret for the inconvenience caused. Please feel free to write us at [protected]@aircel.co.in for any assistance on your issue.
Kindly share the following details in regards to your recharge issue so that our team can look into your issue:

Aircel No.:
Mode of recharge:
Transaction ID:

Also please share the following details regarding deduction:

Date & Time of deduction:
Amount Deducted:

Warm Regards,
Aircel Social Care Team