Aircel Complaints & Reviews

To whom it may concern:

I have been using Aircel Kolkata postpaid connection almost for 3 years. At first the service seemed to be good but lately its getting worst. They neither give any bill, soft copy or hard copy(repeatedly asking for it though). They just send a sms and when customer service people calls; inspite asking for the same, they just disconnect the line if not paid the bill(but never give bill). I have no qualms paying the bill, but why the company will not give any bill??? When complaint they send it for 2-3 months and again the same old drama starts. This time again they did not gave any bill before due date and when I informed that i wont pay the amount untill I dont get the bill; they have sent it but after due date had crossed and in the mean time they just disconnected the service. How come a company which is a fraud one, can disconnect a service without giving the customer the bill??? and although after that as well when i have paid the amount its been almost 36hours or more my line is still deactivated and even incoming has been stopped. Am a working professional, and for Aircel am really getting trouble. Who going to compensate the loss that i have gone through for this Fraud Company::

Thanks n Regards
Ankhi Chakrabaraty
Kolkata, West Bengal,
ankhi.[protected]@gmail.com
[protected]

Im here posting this complaint on aircel telecommunications regarding the number barred service provided by the company..
Eventhough i have paid the bill they are still not interested to release my number from it..
When i have called them regarding this on saturday[protected]as they are facing server issues it didnt happen
The next day almost after calling three times ive got into contact with the higher officials apart from the telecallers line has been released before i have got to speak with them
The same day my number has been barred
Again when i called the customer care their response was the same with the reason they said on saturday..
And the guy added more like "higher officials arent available at this time" therefore even if you are standing in roads without calling anyone "we cant do anything regarding that" just wait till morning until the issue gets done"
So they are cheating me with fake promises like it will be resolved in 2 hours
1 hours
10 minutes

With their committment i have came out now im in roads

Hi I am using aircel sim for past 8 years. Last Saturday 16/04/2016 I have recharged a special recharge for 283 rupees. It provides 2 GB data and 153 talktime. After recharging my net balance was 853 rupees. I started using Internet for office work. I hadn't browsed. Saturday evening my balance is shown as 0. There is no message confirm for what purpose the balance deducted. When I called the 198 for complaint they told that server is down please call after 4 hours.
I have again called on next day morning but Another person told the same reason and asked to call after sometime. It keep on continued like this every time I called them. When it asked them to register a complaint also they didn't respond. For the past one week I am calling but every time I get the same answer as server is down.
I am fed up with this response.

Sir
I am using aircel postpaid which I recently MNP shifted from airtel but the service is worse as the voice is so cracking not clear in the morning upto 7 am somehow i can talk but after 7 am till night voice is not clear at all.THe network is showing full but voice problem. I hope your technical person can solve the problem..I am recently staying in Shillong Lower Nongrimhills area.My ph number is [protected]

Thanks

I was complained .but problem not solving till now.they cut my 10 rupees balance, my call rate is high even i recharge of 26 rupees, that is for aircel to aircel 10p/sec, but my call rate is now 25p/sec a to a.my 10 rupees recharge card is not working.customer care service is not providing me help.they block me for call customer care.they showing attitude to me.i want that how much my extra money is waste, i want all.thank u.my number is [protected].

Hi,

My Maid has an aircel prepaid number [protected]. Everytime she recharges she has been deducted money . She asked for help and the people around tried calling the customer care. The customer care IVR service asked if it was a prepaid number press 1 and then in the next menu asks for the prepaid number . When the number was entered, it said this is not a aircel number. Due to this no one was able to help her. She kept getting deductions from her recharges on a weekly basis.

She recharged 100 Rupees in the month of April and found that over a week it came down to 10 rupees without using so much. I wanted to take this up seriously as they all work for a very meagre amount and every penny is worth a 1000 for them.

The IVR service initially didn’t allow me to get connected to a customer care executive. But I found alternative methods to reach using the Roaming option and spoke to a customer care executive on April 23rd (today) to find that there was a service called Dial N Chat that kept taking 30 rupees or any balance left over if less than 30 every week from Sep 2015. And some music related charges Rupees 30 also was deducted monthly.

I had them deactivate both the service. They then said all they can do is refund the 30 rupees that was taken last on April 17th . They then transferred the call to higher manager and then the manager also said they cannot recharge for all deductions done in the month of April rather only the last transaction.
They also said that the rule to refund is within 24 hours of the deduction.

My only question is if the customer care IVR doesn’t take you to customer care executive for grievances and does not recognize your number as aircel number how can someone complain??

The deductions this month were as below

March 30 – Rs. 20
April 8 - Rs.9
April 9 - Rs.30
April 17 – Rs.30

Dial N Chat activated in the month of sep ( the customer didn’t know she activated )

My complaint number is [protected]. I am highly dissatisfied with aircel’s service. I had one more aircel number that had issues and every time I called the customer care it would say your number is not a aircel number ( [protected]). Hence I have ported my number that I used in aircel for 13 years to another subscriber.

You can even check if the service dial N chat was used .The cause for all this is IVR service to subscribe to services which can makeyour service cost effective however many such ignorant people’s hard earned money has been taken away. I request you to refund the maximum possible in this case as a exception.

The customer service was very rude and said we cannot refund . If you want you can complain. Hence comes this complaint. Check your IVR service and inform your customer service to be patient as its not about money but service too that makes a brand.

Thanks
Uma Lakshmanan

I am using Aircel sim for last 2 years and i am facing false balance deductions by the company frequently. I always recharge for Rs. 110/- which gives full talktime and whenever it reduces to Rs. 80/-, the company deducts all of the amount from my main balance and whenever i contact with customer support executive they has only one resolution. They always say their system has some issues and to call after 2 hours. When I called after 2 hours they said to call after 12 hours and when I am trying to contact now then they are still saying they system failure. This has happened with me thrice and i am unable to recharge it further as it can deduct money at any time.

Call customer care in up in my number [protected] call to customer care in 23/4/2016 timing 2. 01 pm but customer excetive not proper reply and mis behavie zaid and my dedicted money not refundabel in my account not any information my account balance deducted
I was complain please reply quickly thats way i am against case to court

Date of incident : Almost everyday.

Problem: Most of the time there will be no signal available in my area .if call connects also there will be interruptions. even if the signal strength is full GPRS(internet) will not work.neither at office nor at home i am not getting proper network coverage.I request you to kindly look into the issue and resolve the issue or else i may have to think of changing the network provider.

Hello,

My number is [protected] and you can see all my complaint details and how many times aircel supervisers have excalated the issue. I have done a 89/- recharge on 31st of last month and it has been 23 days since i have not recieved the benefit and i am being charged 2p/second. Now aircel says they wont give me a refund of 89. They wont give me a refund for the extra being charged from my number. All they say is its a technical issue on our end, we will fix it in two hours and call you. How many times can I call up? Please let me know where I can file a case and I will do it. Aircel can not scam customers like this.

I m AKSHVIR SINGH from Kanpur. I want to complaint here of my Aircel service provider my Aircel up east prepaid. I have became fed up by Aircel as it start services on it's own without any consent and deducts Balance. On April 8 evening I recharged my account with rs. 40 and on 9 April early morning Aircel started UPEDECPI9 on it's own without any consent. I don't know what hell was this as neither I was credited any voice balance nor net...

Pblm not resolved. They neither mailed me nor called me..
What my question. Am not activated even though you are deducted. Am don't need to tell lie ok va, u cheaters repeatedly deducting money. On apr 17 again u deducted rs75/.. Am received one message like " thank you for your request subscribe ouiz factory weekly. To complete your subscription please click on """ link..." am not clicked on that link, with just ya second another message came. Thank you for choosing you have been charged 75 for 15 days. To unsubscribe sms stop to 155223. What the nonsense going on am cannot understand. My question is already am registered to dnd even though why that cheaters sending message. Next one even though am not clicked on that link they charging.. Am requesting you consumer complaints team if am unable solve this problem here kindly quide me how file register complaint in high court...
Ph [protected]

Thank you,

My number is [protected], I had taken the aircel prepaid recharge card but the number but both the serial as well as 16digit got vanished away due to water spilling. so kindly please help me. I am not so rich that I can let it go... after that also I called customer care so many times but they connect the call just for sake and then immediately disconnect it. my entire family uses only aircel nearly 9-10 of them.. but there is a huge problem of range.. and the customer is very poor in providing service.

I done a wrong recharge through freecharge.

I know the mistake is from my side. That's y i am requesting you to revert the recharge to my number which is [protected]. and the wrong recharge happened to [protected] number.

attaching the receipt from freecharge

transaction happened and processed against the operator ID KOR[protected].

You persons where reverting the wrong recharge and which is recorded on http://www.consumercomplaints.in/complaints/aircel-c321453.html.
Event the same happened for many customers from other operators too. all other operators are reverting the amount.

When i done the recharge as per freecharge record aircel recharge system was down.

I done the recharge for an amount of Rs 251. which is not a small amount.

plz do the needful and revert the recharge to my correct number which is [protected]

First of all on 20/4/16... balance deducted without any confirmation. ...then I contact on 198 they told me we r unble to get update call after 8 hrs ...I called again on 21/4/16 they told same thing nd said call after two hrs but till now they are not talking to me...

Hi my name is habeeb from bangalore mu number is [protected]
I have the problem of network and internet, when ever i call to customer care for regarding the issue the call will always get drop down in ivr or customer care executives will disconnect the call after greetings if they speak also they will take complaint saying you will get call from technical person but till now i have not received any call from any person and executives are speaking very rudely to customers why there no action plan from aircel on the quality team this how they are providing the system . Its real pathetic services why the government is not taking plan on this they are so-many users who are using this aircel if you cant take an action then let public that an action then we will see how long the aircel will work further . If aircel have some of the good will then its time to prove wake up aircel team or shut down your process . You all are born to cheat the company i have all the proof from recording of customer care to the manager level if there was attachment option sure i have attached the recording and your feed back messages

I have recd a sms from dd-622033

"30 p std 30 din !!! Sirf apke liye rs 12 ke recharge me 30 p min ki std call 30 din tak. Benifit validity 12 hrs me. Offer sirf aaj ke liye manya

Dial *121*12#"

When i dial the same no to ensure the service accordingly than surprise to recd the another sms from your end...

"thank you for subscibing enjoy std mobile calls @ 35/- min for rs. 12/- valid for 2 days."

How can you cheat me, sawal sirf 12/- rs. Ka nahi per pata nahi aise kitne lakho-karod logon ke saath kiya gaya hogo, yeh kaam ek jimedaar company me kaise ho rahe hai ? Pls see & dont belief on this type of sms.

Hi
My name is yogesh bagaria
I bought a new aircel sim on[protected]
The aircel number i bought is : [protected]
I was assured that the sim will be activated by 18th of april 2016
However it was activated on 19th
I was asked to call 59059
To enjoy unlimited services
And confirm my name, my father's name and my address
I did the same
And while calling 59059 i clearly selected the language english to be communicated in
But the customer service executive communicated in telugu
When i confirmed him the details which were required
He asked me an irrelevant question which i didn't understand because of the way he was communicating
The executive then asked me to be on hold
And he started talking to his senior without keeping the call on mute from his side which was very unprofessional
I was then assured that the sim will be activated in 2 hours
But it hasn't been activated yet
I tried calling 59059 and customer service
But i'm unable to make any outgoing calls
It is very disappointing to see such a service from aircel
I hope you look into this matter and reach me as soon as possible
And also i suggest you to improve your team!

Dear aircel customer care,

This is m vijayakeerthy from vellore, tn. I have booked a postpaid number [protected] on 14-april-2016, and paid vanity charge rs. 500 and sim charge of rs.351 on 16-april-2016. Fyi, purchase order copy is added in the attachement.
I have submitted id proof and photograph to vellore coco agency on the same day.
They have verified my address on 18-april-2016 in person and handed over sim. Find the details of sim below.

But, the number [protected] is activated to another customer by erode aircel agency on 19-april-2016 14:30hrs.
I am confused,
Why this number is activated to another person and not me?
What about the payment i have made to the vellore aircel agency?


I need this number. Please take necessary steps to allocate the number to me.


Details:
Sim :[protected]
Phone : [protected]

My aircel sim suddenly stopped working. i restarted my phone many times and tried swapping sim cards but it is still not working. I waited for more than 6 hours but it is still not connecting .other aircel users are able to connect without problems. I tried with other mobile phones. but still sim card is not working . I want this to be fixed soon. my alternate number is +[protected].