Aircel Complaints & Reviews

On march 21st 2016 u replied to my complaint c1249820 that i'll be latching to reliance n/w if i goto kochi. So i took sim from palakkad and i cant latch to any n/w here including reliance. I had already told that i'm planning to take sim frm palakkad and whether i could able to use services at kochi.
Customer care told not latching possible in kerala.
Check whether the details u provide to customers is true.
Due to ur wrong and false information that sim rendered useless and rs.75 also gone for frc.
See the attached image to see what u replied for my previous doubt. And u replied with a false information to me
Really bad

Sir i would like to inform you that yesterday i recharge with two nos viz are
[protected] and [protected] with special rate cutter of 33 rs this scheme have all mobile calls 1.2p/s valid for 28 days.but got the scheme of 3 days unlimited aircel to aircel calls.I had talk with aircel gallery person he told me that this scheme is discontinued from this month and local recharge shop did not update with changer in recharge chart told by local shop owner.
due to that i lost 66Rs.
so sir please look into matter
thank you

Hi my prepaid no. is [protected]. Fraudulent Aircel is cheating its customers. They say that they will provide unlimited 3g PI for one day at Rs9 at FUP 100mb. They only provide 50mb limited data instead. Another big problem is auto renewal. They renew PI9 pack everyday as if they are paying for it. In internet they say USSD to stop auto renewal of pi 9 is *121*902#. That code doesnot work at all. Please help me get rid of this unnecessary balance reduction by Aircel.

Hi, at 8:07am[protected] Dazzling queen product of Rs 35/- got activated along with auto activation after every 7 days with same charges applied. This is the second kind of product activated this week. Please help to deactivate AND REFUND. when called to customer care they deactivate it but don't refund or they say the complaint was received after 24hrs. Please give a quick response.
Complaint submission: 8:56am[protected]

thank you.

I had lost my aircel sim card of chennai circle in the month of feb & I tried calling customer care to lodge a complaint but couldnt connect & Its very hard to find aircel service centre on local places but I asked in one aircel service centre about blocking my lost sim but they told me that it can be blocked only in chennai & now I stay in maharashtra. Plz hlp

One service is activated automatically on my number and they deducted 60 rupees suddenly. I called them 4 to 5 times to deactivate this service and they told me that your service will deactivate within 24 hours but No one did . 3 days same thing happened I called them and they told me same thing.

Which is very low grade service that I felt. It's a Customer care Service where No one care for customer. Then why people will use Aircel if People are not getting any help then why to use it.

I hope they will provide a good customer service in future.

Sir this is premchand. My Aircel mobile no is [protected]. My balance was deducting by activating some services through aircel. I registered a complaint to aircel for my balance deduction issue. I am calling them from 4days. They say that your balance will be return with in 1hr. But upto now not at all received. Today i called in the morning time they said that it will be added in 1hr. From the morning the customer care is not at all responding. When i call through my neighbour aircels number they are saying that to call from my number only. Is this the way what aircel was doing with the customers. Please solve my issue as soon as possible.
Regards.

From last one month my aircel sim not receiving incoming calls from BSNL carrier.I have reached aircel customercare but they are not responded positively.
My aircel number is [protected].
Please resolve issue as early as possible.

Thanks in advance.

Dear concern,


What a pathetic customer service i never had a bad experience like this ever before with your services i will talk about my concern later first i would like to tell you something about your customer service
I dont understand what type of people sitting there on your helpline they don't even know how to talk with customer.Second my concern is regarding for [protected], my father is using this number from more than 2 years yesterday
I recharged this number with 100 rupees and after that with 70 rupees total 170 rupees and after some time suddenly balance got deducted first i called on 121 and a girl picked the called and i choosed the language english on ivr wen i start talking she did not understand a single word on mine after i said can u talk to me in english she does't say any thing and after few second she disconnected the call and said "technical problem k karan hum apki sahayta nahi kar sakte ap 4 ghante k bad call kijiye" again i called on 198 and again a girl picked the call this time i speak in hindi i asked "k apke system me koi problem chal rahi hai kya" she said no sir after that i told him about my concern
She said a service got actiated on your number by dialing ussd code *121*98# and 98 rupees got deducted for this i told him that no one dialed this ussd number my father never used any servise from aircel and even never dialed 121 he used to dialed *125# always to check the balance i asked him to refund this amount she said it cant be refund i said i want to talk with your senior she said ok and put my call n hold and after some time
She said that every senior is busy no one can talk to you same this happen again when i insist her but i did not get any revert after that i said i will comlaint regarding this she said ok do whatever you want and cut the call,
Now tell me if these guys can not talk to me in english why you providing language select option on ivr. In my family there are 4 members are using aircel number i am going to close all these numbers today itself please take action against them

Dear sir
Company has deducted my balance of rs : 40/- from my mob no: [protected], they said i have done sms service recharge by myself but i did'nt. I have called customer care of company and they denied to give my balance back. Sir you can check my a/c i never used such services. Kindly do the procedure asap
Thanking you
You truly
Om prakash yogi

Dear aircel team,

I am a user of your prepaid number from last few years, but this time i am not happy with the service.I got recharge a ftt of 40rs. On my aircel no-([protected]) on 21/04/2016, but i dont know why i got only about 32 rs. And still i din not get my balance amount yet.I complained it on your tollfree no-198 on 22/04/2016 and spoke to (Mr.Abhishek) and they gave me assurance that my problem will be solve within 24hrs.The complaint no is 1-[protected].
Kindly look into the matter and try to resolve it asap.

To whom it may concern:

I have been using Aircel Kolkata postpaid connection almost for 3 years. At first the service seemed to be good but lately its getting worst. They neither give any bill, soft copy or hard copy(repeatedly asking for it though). They just send a sms and when customer service people calls; inspite asking for the same, they just disconnect the line if not paid the bill(but never give bill). I have no qualms paying the bill, but why the company will not give any bill??? When complaint they send it for 2-3 months and again the same old drama starts. This time again they did not gave any bill before due date and when I informed that i wont pay the amount untill I dont get the bill; they have sent it but after due date had crossed and in the mean time they just disconnected the service. How come a company which is a fraud one, can disconnect a service without giving the customer the bill??? and although after that as well when i have paid the amount its been almost 36hours or more my line is still deactivated and even incoming has been stopped. Am a working professional, and for Aircel am really getting trouble. Who going to compensate the loss that i have gone through for this Fraud Company::

Thanks n Regards
Ankhi Chakrabaraty
Kolkata, West Bengal,
ankhi.[protected]@gmail.com
[protected]

Im here posting this complaint on aircel telecommunications regarding the number barred service provided by the company..
Eventhough i have paid the bill they are still not interested to release my number from it..
When i have called them regarding this on saturday[protected]as they are facing server issues it didnt happen
The next day almost after calling three times ive got into contact with the higher officials apart from the telecallers line has been released before i have got to speak with them
The same day my number has been barred
Again when i called the customer care their response was the same with the reason they said on saturday..
And the guy added more like "higher officials arent available at this time" therefore even if you are standing in roads without calling anyone "we cant do anything regarding that" just wait till morning until the issue gets done"
So they are cheating me with fake promises like it will be resolved in 2 hours
1 hours
10 minutes

With their committment i have came out now im in roads

Hi I am using aircel sim for past 8 years. Last Saturday 16/04/2016 I have recharged a special recharge for 283 rupees. It provides 2 GB data and 153 talktime. After recharging my net balance was 853 rupees. I started using Internet for office work. I hadn't browsed. Saturday evening my balance is shown as 0. There is no message confirm for what purpose the balance deducted. When I called the 198 for complaint they told that server is down please call after 4 hours.
I have again called on next day morning but Another person told the same reason and asked to call after sometime. It keep on continued like this every time I called them. When it asked them to register a complaint also they didn't respond. For the past one week I am calling but every time I get the same answer as server is down.
I am fed up with this response.

Sir
I am using aircel postpaid which I recently MNP shifted from airtel but the service is worse as the voice is so cracking not clear in the morning upto 7 am somehow i can talk but after 7 am till night voice is not clear at all.THe network is showing full but voice problem. I hope your technical person can solve the problem..I am recently staying in Shillong Lower Nongrimhills area.My ph number is [protected]

Thanks

I was complained .but problem not solving till now.they cut my 10 rupees balance, my call rate is high even i recharge of 26 rupees, that is for aircel to aircel 10p/sec, but my call rate is now 25p/sec a to a.my 10 rupees recharge card is not working.customer care service is not providing me help.they block me for call customer care.they showing attitude to me.i want that how much my extra money is waste, i want all.thank u.my number is [protected].

Hi,

My Maid has an aircel prepaid number [protected]. Everytime she recharges she has been deducted money . She asked for help and the people around tried calling the customer care. The customer care IVR service asked if it was a prepaid number press 1 and then in the next menu asks for the prepaid number . When the number was entered, it said this is not a aircel number. Due to this no one was able to help her. She kept getting deductions from her recharges on a weekly basis.

She recharged 100 Rupees in the month of April and found that over a week it came down to 10 rupees without using so much. I wanted to take this up seriously as they all work for a very meagre amount and every penny is worth a 1000 for them.

The IVR service initially didn’t allow me to get connected to a customer care executive. But I found alternative methods to reach using the Roaming option and spoke to a customer care executive on April 23rd (today) to find that there was a service called Dial N Chat that kept taking 30 rupees or any balance left over if less than 30 every week from Sep 2015. And some music related charges Rupees 30 also was deducted monthly.

I had them deactivate both the service. They then said all they can do is refund the 30 rupees that was taken last on April 17th . They then transferred the call to higher manager and then the manager also said they cannot recharge for all deductions done in the month of April rather only the last transaction.
They also said that the rule to refund is within 24 hours of the deduction.

My only question is if the customer care IVR doesn’t take you to customer care executive for grievances and does not recognize your number as aircel number how can someone complain??

The deductions this month were as below

March 30 – Rs. 20
April 8 - Rs.9
April 9 - Rs.30
April 17 – Rs.30

Dial N Chat activated in the month of sep ( the customer didn’t know she activated )

My complaint number is [protected]. I am highly dissatisfied with aircel’s service. I had one more aircel number that had issues and every time I called the customer care it would say your number is not a aircel number ( [protected]). Hence I have ported my number that I used in aircel for 13 years to another subscriber.

You can even check if the service dial N chat was used .The cause for all this is IVR service to subscribe to services which can makeyour service cost effective however many such ignorant people’s hard earned money has been taken away. I request you to refund the maximum possible in this case as a exception.

The customer service was very rude and said we cannot refund . If you want you can complain. Hence comes this complaint. Check your IVR service and inform your customer service to be patient as its not about money but service too that makes a brand.

Thanks
Uma Lakshmanan

I am using Aircel sim for last 2 years and i am facing false balance deductions by the company frequently. I always recharge for Rs. 110/- which gives full talktime and whenever it reduces to Rs. 80/-, the company deducts all of the amount from my main balance and whenever i contact with customer support executive they has only one resolution. They always say their system has some issues and to call after 2 hours. When I called after 2 hours they said to call after 12 hours and when I am trying to contact now then they are still saying they system failure. This has happened with me thrice and i am unable to recharge it further as it can deduct money at any time.

Call customer care in up in my number [protected] call to customer care in 23/4/2016 timing 2. 01 pm but customer excetive not proper reply and mis behavie zaid and my dedicted money not refundabel in my account not any information my account balance deducted
I was complain please reply quickly thats way i am against case to court

Date of incident : Almost everyday.

Problem: Most of the time there will be no signal available in my area .if call connects also there will be interruptions. even if the signal strength is full GPRS(internet) will not work.neither at office nor at home i am not getting proper network coverage.I request you to kindly look into the issue and resolve the issue or else i may have to think of changing the network provider.