Aircel Complaints & Reviews

Hi my name is habeeb from bangalore, My number is [protected] i have always issue with internet and network issue with Aircel services . when ever i call for 198 or 121 they are not responding me properly . giving all the wrong information if we ask more clarification they are adding Vas services or disconnecting the calls, kindly prove me the bangalore consumer court number or address. Now its time to show off the company what is Customer power..

Dear sir/madam

this is sudhakar, chennai. I have recharged my aircel number, [protected] for 101rs on 6th april 2016, at 8:07 & 8:09 pm, after getting offer message from dt-655514. Details of the message given by below

"rc 101 = 1 gb 3g/2g data for 28 days! Offer only for you!!Recharge with rc 101 now & get 1 gb 3g/2g data valid for 28 days!". Received 6th april, 9:23am.

According to the message i will get 1 gb 2/3g net data for 28 days, but the system information and customer care service people informed as only 2 days validity. Service people said that they are not responsible for the controversial message. I expect aircel management give support their customers. I hope the management will give the extended validity against the query.

kindly fulfill the above mentioned query.

Regards,

Sudhakar

Dear team,


I have recharged through freecharge on[protected] of Rs 33, but i have not received my recharge amount. i have received a SMS about recharge sucessful but amount not credited in my account.

Transaction ID FCVW[protected].

Kindly resolve the issue ASAP.

My balance is being deducted for no reason. First rupees 49 got deducted in the name of plan named 'Fortnight49' now on a daily basis rupees 9 is being deducted from my number in the name of PI9 auto renewal. The irritating part is the sheer ignorance of the customer care support staff. I have been calling them from last two weeks complaining baout the same. Every time thay reply that they have deactivated the service but they haven't done it yet. Another big blow to customers is that there is no option to deactivate the same manually without the assistance of customer care support staff. they have provided with *121*902#' which is of no use.

Second complain is that; I have availed SMS offer and the same is not yet activated(one week) but the balance has beed=n deducted.

HIi, i want to know the address of these below mentioned mobile numbers.
[protected]
[protected] for some personal reasons.
i have to handover their property to them..they've been vacated from the previous place.please provide me the address of them.

Hi,

May I request you to activate my sim card no. [protected]. Mobile Number.[protected].
I bought this sim card on 06.04.2016. Not yet activated. I am attaching my Photo ID which I submitted during buying of simcard.

Best Regards
Saumitra Aich

Sir.
My name is SANKHA SUBHRA BANERJEE. From BURDWAN district. My mobile no is [protected]. After trying with the aircel customer care services still my NAMKEEN services is activate. 35rs is been cut for every 7days this is been happening everytime by unseen clicks or by automated site redirection. This very serious matter. I try to customer care 198/121 there are no response my call. The customer care executive cut my call and they are no solve my problem. So I am dissatisfied. Very poor service.

Sir.
My name is vikas pagi. From pune district. My mobile no is [protected]. After trying with the aircel customer care services still my MODELW services is activate. 35rs is been cut for every 7days this is been happening everytime by unseen clicks or by automated site redirection. This very serious matter. And its been happening with 95*/. of customers . Company is earning huge money in terms of profits with these automatically clicking.

Dear Sir / Ma'am,
I am pissed off the services provided by your company. On (06/04/2016, 05:39pm), an amount of ₹128 was deducted from my account balance saying that a 3G pack has been activated on my number. I would like to inform you that I have not subscribed to any of such internet packs and I use a basic mobile (Samsung GT-E2252) phone which does not support 3G internet at all. Prior to that, an amount of ₹67 was deducted twice for the same reason automatically.
Why would I subscribe to 3G packs when I don't need them. These packs are forcibly activated on my number whenever I recharge my account balance.
The other ridiculous thing is about your customer care services. I called multiple times on the complaint helpline 198 but the ignorant behaviour of your customer care agents is intolerable.
I was using AIRCEL for 2 years but now with a lot of grief I am informing you that I have to port my number to any other service provider because of your irresponsible behaviour towards your customers.
My mobile number is: [protected]
Good Bye!
Kanhaiya Mishra

I am aircel customer from chennai circle. I have done recharge from aircel.com last month first week and two recharges failed. The money debited was not returned to my account.
Then I made three complaints to customer support which went unanswered. Finally I went to appellate then they said to go directly to aircel store. All these took one month.
Finally They said they will refund my amount in 7 days. Its been more than 10 days now till they never returned the amount.
Its sad to know the aircel has such irresponsible customer care. Now what can i do more to get my money back?

My aircel karnataka number [protected].
Sir, Aircel was giving 500MB 3G free of cost by dialing to *121*500# for 10 days which i activated on 4th April #proof image is attached. Then suddenly on 6th of April Aircel withdraws all my internet balance and also make my Rs 218 balance to zero without any prior notice giving excuse of internet access for just 30 mins browsing fb.
I don't know why they made all the customers fool making their account to zero on name of free 3g.
But the more sad part is that after agree to their fault on 6th april, they told that it was a fault. I will get my refund of my balance within 24hrs.
But soon after that they blocked me to connect to customer care.Also they didn't solve the issu. When i tried contacting from a differrnt aircel no. to ask about the balance .they rolled back and said they cant refund.
Please sort out the issue.
They are making fool to many customers

Dear Sir,
iam Deleeph from chennai like to file a complaint Aircel Company due to, they are activated some links like Fashion/Glamour, Khelo India, Games club, Clip tube monthly without any information for which they raised extra bill for Rs.346/-when i called to customer care they accepted and send a complaint number. but after that there is no response from them and no update regarding the refund.

From: DT-AIRCEL
Dear Customer! Your Docket number 1-[protected] of Issue Billing nd Charging has been raised. Resolution expected by 03/30/2016 11:39:20.
2016/03/28 11:39:40am

From: DT-AIRCEL
Dear Customer, we acknowledge your concern and the reference number is 1-[protected]. We shall revert to you by 30/3/2016. Now download the mobile App
2016/03/28 11:56:07am
From: DT-AIRCEL
Dear Customer, Details of your last two service requests are :
1.SR#
1.SR#1-[protected] of Type:VAS charging Dispute is Open and closure date is[protected]
2.SR# 1-[protected] of Type: VAS_Subscription is Closed and closure date is[protected] of Type:{1} is {2} and closure date is {3}
2.SR#{4} of Type:{5} is {6} and closure date is {7}
2016/04/04 05:02:01pm

Thanking you
Deleeph NK
[protected]

Serial no : [protected]
this is my 24 rs internet recharg he is recharg is not sucefully
pls give me my complaint pls any detail send this my aircal no [protected]

My num is [protected]
I received a msg from aircel stating that if I recharge for 101 I'll get 1gb data with validity of 28 days, after recharging with the said amount its showing validity of 2 days I am so fed up with the service of you ppl. I called up to the customer care person(Prem) and instead of giving any proper support he just gave me a num and asked me to call it for details and he promised me that the validity of 28 days would be mentioned there. I tried that num and it showed only 2 days validity. I feel cheated and I am very frustrated with the service from you. I want the validity to be changed to 28 days or my money credited to my account. You guys are giving msgs stating ''this offer is jus for you'' ''BS'' and cheating ppl. I want this problem sorted out ASAP.

Got the offer from you ppl yesterday abt 9.30am in the morning recharged my account 1 hr after that.

Hope you value your customers.

On 4th april 2016 @1250 pm i received a aircel promotional sms stating that PI-101 for 1GB of 3G data for 28 days received from DT-AIRCEL.
upon receiving the sms on the same day evening at 18.40 hrs I recharged for the
same for Rs 101.
But on 5th of april 2016 when checked the data balance it was 830MB approx is available and the validity of the pack is on the same day.
Hence i contacted the customer care on 121, the response was "the sms may be fake and may be not from your mobile number".

hence i again called 121 and informed the truth the response is the next day i may get the extended validity"

when i contacted the vendor and informed all about in brief, he also contacted 121 and ask for extended validity with higher official.
the response also not in favor.

Please assist me in getting 3G data for remaining 26 days from the date of reactivation and AIRCEL should never make fake sms and grab the customers money

I did a recharge of 116 to get 1gb 3g data as advertised by aircel india but they gave only 500mb data although they displayed 1gb before recharge .. my mobile number is [protected] pls help me get the remaining 500mb too .. fraud company aircel

It has been almost 2months i have no network, i called the costumer care they said there is a problem of network its will be solved soon
No response form the company no compensation for their problem
And they were asking me to just keep on paying the bill without using their services does the company think we are fools...
And nw they have blocked my outgoing
I'm goin to post a serious complain in TRAI

Dear Team,

My affected aircel number is [protected].I have recharge with Rs.387 pack of Aircel internet pack in the month of march 1st.on 31st march the remaining free balance was 18mb as i have checked at morning time with USSD code *122*011#.but in night at about 8:00Pm I have browse internet for some time & my balance became 15mb & nearly at 2:00 AM night again i have browse internet at that time same amount was there. First time i have browse something &balance became 13mb when i have disconnect the internet. After that i have just browse my gmail id & disconnect the internet suddenly i have find my rest internet balance is 11mb &Rs.8.91 was deducted from my main balance. Again i have check my internet balance again it was showing 11mb left but when i have checked my main balance it was showing Rs.76.75 i.e.Rs.8.91 was deducted. In this way Aircel Company make money. When they are getting more balance in a account without deducting the last free internet balance they are deducting money from main balance. So many times they have done this type of activity in this number. Why it’s happening again & again. When I have called the customer care he told that on 31st morning I have 10 mb balance left which is totally false it’s 18MB was left. I have bought this Aircel sim from that day onward I have suffered by this type of activity again & again. If I have free internet balance left then why they are deducting my money from the main balance. on 1st april I have got my 1024MB free internet as usual as per the Internet Pack of Rs.387 but I have lost my Rs.8.91.Again on the same day I have tried the internet for a while & disconnect the internet suddenly I have got message that I have used 21kb data & Rs.0.45 has deducted from my account main balance. Again I have checked the internet balance there it showing 1023MB left but balance was deducted from my main account balance as well as 1 MB I have lost from my internet free balance.
I have got call from aircel on 6th april they have told they have not find any deduction from my main balance due to internet usage.I have the the screenshot also with me as proof. Total Rs.9.36 was deducted from my number in that two time internet use as i have mentioned previously wven sufficient internet balance was there.I have not browse any vendor ad also if you want you can check from aircel site.I want my refund otherwise I will put the screenshots in social media & show everyone how aircel is cheating with customers. Even they have no proper software to track the internet deduction details from the main account balance.I will wait for further last 24hour to get resolution from your side.After that I will take action as per my wish.It is not the issue of only Rs.9.36.It is the issue that nobody properly check their main balance aircel cheating this way from his customer & give service of Rs.9.00 unlimited internet to a customer.If it was my fault then i will stay quite but tgis is the technical issue from the aircel site & they are now not agree with their fault they provide me solution if in future this deduction again happen then they will check they will not refund my Rs.9.36 of last deduction. This fraudulent activity everyone should know who want to buy aircel sim for internet or those are using aircel internet.I want my money back within 24hour after that i will put this complain with proof in social media.

My Contact number & affected Number is [protected] & complain number is 1-[protected]

I am using aircel since 2-3 years. But now since few months i am facing slow speed issue with my 3g data plan. I am using 3g in lda colony, & hazratganj also. But in both the places same problem persists.
So now i am moving to some other operator for the data plans, really i am fed up with aircel data pack.
My city is lucknow (Uttar pradesh)

My no. [protected]
Name: vikas bhasin
Address: near parag dair, lda colony, kanpur road, lucknow

I got an sms mentioning that :
'thank you for subscribing to dazzling queens . You have been charged rs 35.0 for 7 days and your service will be auto renewed with the same charges.' i never subscribed for this and still my balance got deducted. Kindly look into the matter and make necessary rectifications in the matter at the earliest as such things are unsolicited.