| Address: Chennai, Tamil Nadu |
Dear Sir,
I am a Defence personnel, working in Indian Coast Guard in Chennai. My mobile no is [protected]. Since i had issue with Aircel bill for the period from 15 Aug - 14 Sep, i decided to cancel my post paid plan. I have given request to Aircel Showroom on 28 Sep 13. I got call from retention team on 01 Oct 13. But unfortunately i couldn't attend. On 2nd Oct i called Customer Care (hereafter mentioned as CC) and informed the same. But nothing happened. Till 4th Oct i waited for retention call. On 5th Oct, i visited the same show room again to complaint. But the agent was very rude (later i discovered that my complaint was not even registered). Continuously i called CC almost everyday and complained regarding the same (many times to Mr. Suresh Kumar Asst Manger of CC). But again no use of it. On 12th and 15th Oct, i went to show room again. Finally on 15th Oct, i got my bill cleared and application filled for migration & i was promised not to pay any more bill and migration will get complete in 2 days, But till 18th Oct, it does not happen. On 19th Oct, i visited show room, they told me pay bill again. I again cleared the bill amount & sat there from 1430 to 1800 hrs, finally they have disconnected my no.
Attached below is the detailed list of my registered complaints (eventhough i have called/visted/mailed togther for almost 63 times)
1. Why do they take these many days to do a simple thing.
2. When customer is not willing to continue, then what is the necessity for a call from retention team?
3. On sep 29th, itemised bill request on my no is activated, eventhough i have not requested for that.
4. CC agents, Assistant Manger (Mr. Suresh Kumar), Show room agent (Mr. Anbarasu) everyone of them are least bother about Customer. They irritates repeating the same pre-written statements.
5. When there is a facility of Calling CC, what should a customer should always visit show room? (CC agents just disconnect the call simply saying, go to show room for further assistance).
6. They made me mentally depress for the past 22 days. i want to file a case them. pls help me to know the procedure and other details!
Aug 14, 2020
Complaint marked as Resolved 
![Bharat Sanchar Nigam [BSNL]](/img/no-image.png)
Here is my problem, that I am still struggling with aircel;
I had a Rs 997 data-plan active on my number, and I exhausted all my data. So, I recharged with Rs 663, on Oct 26th, with aircel's transaction id KA[protected].
Now, it is more than 8th since my recharge, still I got no high-speed data and neither the refund of my recharge.
I repeated checking my data-balance, using their *122*011 number, for last 10 days and it shows me 0 MB balance.
I spoke to customer care executives, on 121 & 198, multiple times and they say their servers don't have all the information about my Rs 663 recharge. I asked them to take my aircel transaction id (KA[protected]) and track it based on it, but they were not even ready to note down my transaction id.
Come on Aircel, if you have such dumb customer-care-representatives or dump servers available to your CC, then whey are you wasting all the money you pay on their salaries.
Either they should be able to provide any help to customers; if not, then you should just close your CC cell.
Seems they have kept CC cell, just to meet the TRAI guidelines.
I also sent email to aircel about this problem, and in response they started asking me some un-related questions - what handset do I use, what is the signal strength I get on my mobile, which floor of my building do I use internet, etc.
What foolish questions, my data-balance shows as 0MB, what has it got to do with my signal strength and my floor, etc.
You should check your servers why data-balance is 0MB for me, when I was supposed to be 7.5 GB.
I don't know how aircel has become such a non-sense company. I used to think they are good at customer service, but my today's experience showed what they actually are.
I don't know where I am headed towards for my problem.
But I am almost sure that I should recommend all my friends and all other contacts to get rid of aircel internet, if they are using it.
Otherwise, they may also end up being a situation where money is taken for some service, and service is not at all given; and one has fight even to get the refund.
regards