Aircel Complaints & Reviews

my name is samiran kumar staying in bangalore. My Aircel no. is [protected]. I have recharged with Rs. 447 , still I am not getting 3G speed. I am getting very low 2G speeds. Even my mobile is showing 2G network. When I send "Start 3G" to 121 it is saying 3G network already activated in your mobile. When I talked to Aircel guys, they are saying 3G coverage is available in Bangalore but inspite of my several comlaints, they never get back and never tried to rectify the problem. Still I am getting the 2G coverage and speed. when i tried in DATA card, then also it is coming same 2G speed.If i select WCDMA only.then tower is not showing.Please help me. I tried to talk to Aircel customer care guys but they are not picking the phone.

dear sir, my no. is [protected] i am using call rate effective plan of rs 12 pack which gives call rates as 1p/2s on other mobile and 1p/3s on aircel mobile . it is noted that this pack rs 12 is active but my call rate is happening to 90 paisa per minute. i also active rs 12 pack again by giving command *122*12# but it shows: you have already subscribed to this pack. then why is the problem arising of such heavy call rates. please solve my problem. as i am facing difficulties.

Hello,
my aircel prepaid no. [protected] .I had activated Aircel 3g morning service on 13 aug ,Its been working fine as per offer,getting 3.6 mbps upto usage of 200mb n after that @32kbps. But it works well only that first day and from next day onwards i'm not getting 3g speed of 3.6mbps only getting 20-30kbps ,I told about this problem to customer care and they said its due to their internal fault and it will be fixed within 4hrs and I'm still not getting any solution yet !

I bought a new sim of aircel on 16/08/2013. They told me to verify my details to activate the prepaid connection, i dialed 123 so many times,but it is not available constantly from many hours..it has got on my nerves. plz resolve the issue asap..

i activated aircel 3g mornings pack on[protected], on[protected] i got speed of 3 mbps for data transfer FuP of 200MB & then speed reduced to 32Kbps as per plan, but from d next day onwards the speed is so slow that it takes about a minute to open google. i enquired to customer care but in vain. my aircel no : [protected], email : [protected]@gmail.com, contact no : [protected]. plz help

Sir,
I m Sudhir Kumar Roy.
Yesterday (13/08/2013) I activate 3g net pack of PI-19 and today (15/08/2013) I again recharge with same amount in my number [protected].But,I did't receive any 3g data in my number.So,my whole work is pending now.So,Kindly request you to send me 3g data in my number as soon as possible.
Last recharge in my number is of Rs 50.


Sudhir Kumar Roy
Asansol,[protected]
sudhir.[protected]@gmail.com

Hello team,
I m Ankit singh chauhan software engineer in Techmahindra IT& telecom solution.i want to registar a complain againest AIRCEL Telecom compeny.[protected] this is my new activated number but its signal strength is so week so many aircel customer facing this type network issue in long time in DELHI NCR area.but they are not getting any solution.today morning i was also complain for this issue but aircel customer care associate was disconnect my call and not registar my complain and also said "aapko hindi samajh nhi aati hm aapki complain nhi lenge".so how i can get my resolution.if any company is not able to provide any its proper services mainly network realted service then why people using its servies.Plz teak some need full action.

Regards
Ankit Singh Chauhan
emp id-116966
contect num [protected] / [protected]
Tech Mahindra IT & Telecom solutions
A-7 Sec-64 Noida

Hi, I am komal this site, actually i've a issue related to extra bill amount of my aircel no. Actually i'm using Aircel blackberry plan on my aircel number [protected] and if we use any blackberry plan on our no so its not possible to download anything without upgrade new internet bb plan where u can download anything in fact I tried once or twice to open my blackberry app world service but i could open that bcz to open that u need to hv internet and i did not have internet service.. My problem is that I did not use any internet or downloading from any website but aircel company made my extra bill, my actual uses is around 370-380 means less than 400 but they charged 875 for my bill, here 475 rs is only for internet charges whereas i didn't use internet downloading once.. I've already called them many times to resolve that problem and to correct my bill but they don't give proper ans nd don't attend me properly, there nobody is bothered Except me.. They have cut out my aircel number's all services whereas here isn't my fault.. pls suggest or advice me what should i do?????
I am a student and cant pay extra bill, i am ready to pay that amount which i really used but not extra money...
Pls Help Me asap ans if possible so pls convince them to make correct my bill...
Thanks...

My mb no is [protected] I had received a message that I have been subscribed "video talkies 5"but I had not asked for such subscription and all the balance left in my mobile was deducted I recharged my mobile with 10 rupeess and all the amount was again deducted from my mobile account please unsubscibe "video talkies 5"and let me know why my money is being deducted

Aircel Team

I have raised a complaint on 30-July-2013 with Aircek service request number 1-[protected] but still network issue not yet get solved so I don’t wants to continue with Aircel.

According to discussion with Aircel customer care I had done 3G recharge of Rs. 697 on 29-July-2013 with AIRCEL Transacation ID KA[protected] but from recharge date not a single time I am able to use Aircel Service as no network available so please refund my amount.

I don’t want to continue with Aircel. Worst services providing by *Aircel* I’m getting really frustrated.

Regards
Narendra

For complains when I call Complaints & Requests 198 for not auto renewal of internet pack of rs 98/- due to that my full amount of balance is debited from my account of Rs 147/-.They also told that it cannot be refunded . But it is not my fault as auto renewal is not activated which is totally company's fault.While transferring my call to seniors they are cutting the call and it has happened twice.When it is clearly written on their site that internet pack of rs 98 will be automatic renewed after its expiry and it is also automatically renewed on my other no. of Aircel itself i.e. [protected].

I am using aircel sim card with number [protected], on which I have activated internet pack worth 128. This is an auto renewal pack and was supposed to automatically renew on 2nd August. However in the morning I got the message that autorenewal is failed
. so I got it activated through manual payment. But in the evening the pack got auto-renewated with 2nd time deduction from my account. I tried to call at aircel customer complaint number but no one is available to listen to my complaint.Kindly consider it and ley me get my balance back

it is happen only un educated persons recharge, which persons to give you authorize, he know every thing which pack give what otherwise customer loose his packet money



so once again iam request to you kindly revert the my balance and do the needful as soon as possible


if any clarification feel free contact [protected]


Thanks&Regards,
Mahender Nakha

Hyderabad




From: AP - Care (E) <Care.[protected]@aircel.co.in>
To: [protected]@yahoo.co.in
Sent: Sunday, 4 August 2013 11:26 AM
Subject: RE: Regarding Recharge of My Mobile vide no: [protected]



Dear Mr. Mahender Nakha,

Thank you for writing to Aircel.

This is in reference to your e-mail dated 02/08/2013 regarding RC 111 and customer care related. We deeply regret not meeting your expectations in this moment of need. We would request you to view this incident as an exception to our set standards of services.



As a service provider it is our unchanging effort to build a better relationship with you.



We have initiated corrective action against the executive and assure you that the same will not be repeated / assure you of best services in future. We would like to inform you that we have verified your account details and found that recharge done by you of Rs.111/- on 29/07/2013 is successful and you have received the benefit of (Unlimited Local A2A mins & A2A SMS free (100sms/day), 1 GB 2G PI Free valid 28 days. First 60 secs of the day will be charged at 2p/sec.



We found that there is no balance towards your account; hence you’re unable to do out going call.



It is our privilege to have you as our valued customer.



Thanking and assuring you of our best services.



Regards,

Customer Service,

Aircel.



For any VAS deactivations, please dial 155223 (toll free) from your Aircel number and follow the IVR instructions.



For any queries please contact us at Customer Care Helpline on [protected] or 121 from your Aircel mobile (call charges Rs.0.50 per 3 mins) and 198 (toll free) for any complaints, you can also email us at care.[protected]@aircel.co.in (Monday to Friday between 10:00am to 6:00pm).
[protected] Original Message[protected]
From: [protected]@yahoo.co.in
Received: 8/2/2013 10:35 AM
To: AP - Care (E)
Cc: 1909.ap (E); AP - Appellate (E)
Subject: Regarding Recharge of My Mobile vide no: [protected]










To,



M/s.Aircel Ltd.,

5th floor, CACHE Properties,

Gumidelli Commercial Complex,

1-10-39 to 44,

Old Airport Road,

Begumpet,

Hyderabad - 500016









Dear Sir,





Refer to the discussion with your customer care people and recharge of my mobile, am recharged my mobile on 30.07.2013 through easy recharge in jubilee hills kiran shop with Rs., 111/- pack and at the time am received my balance is
Rs., 98/- after dedcution of the service tax Rs., 12/- and then yesterday am try to call for my HP gas online booking purpose am received message you dont have balance further am discussion with your customer care people they are given message it is aircel
to aircel free pack, then am asked what can i do for my balance she silently drop the phone





so please look into my problem and solve the same and revert the my balance immediately





This is for your information and kindly do the needful





if any clarification feel free contact [protected]





Tks&Rgds,


Mahender Nakha


Hyderabad

I m using aircel sim with number [protected]. I am using Internet pack worth 128 which provides 500mb 3G data for one month. This is an autorenewal pack. Today morning I got message that autorenewal has been failed.so I manuals got internet pack recharged.in evening internet pack automatically got recharged again with deduction of my balance. That means I have been charged double for single service.I either want my balance back or double service. .Kindly consider it.

SIR I NEED CALL HISTORY FOR MOBILE NUMBER [protected] OF MONTH MAY 2013 . I NEED URGENTLY BECAUSE I HAD RECEIVED A CALL FROM KINGDOM OF SAUDI ARABIA FOR INTERVIEW AND I CLEARED THE INTERVIEW THEY APPOINTED ME BUT I MISS THE NUMBER. SO PLEASE FORWARD MY COMPLAINT TO AIRCEL SERVICE PROVIDER SO THAT I CAN GET MY QUERY. MY MOBILE NUMBER IS [protected]

Suddenly today rs 15 was deducted from my account and when i called the customar care they told me that for downloading song from a chargeable site the ammount was charged.But today i didnot download any song and i am using internet card.When i told this to the customer care they cut my call.Including this rs 39 was deducted from my account in 9 days.

I have Aircel 3G- Dongles post-paid connection and number is: [protected]. Now this number is barred due to credit limit exceed. my plan in 399.rs with unlimited internet(with free -roaming). past 8 months i used this device in bangalore. That time i didnt get any issues. why it is happening in this month.

I called to Aircel customer care and Appellate Authority-[protected](getting worst response- her name Priya), they told as Roaming charges is Rs.2511 and then they told as am using other network(Vodafone Karnataka).
My Questions are:

1.How can i access other network instead of Aircel net-wok. Is it possible. In Bangalore there is no aircel network.

2. If i can use other network means you are not notify to customer thru SMS. How can customer knows which network they can used. this is your fault. i cant pay for your mistakes.


My plan is roaming free and unlimited internet access, but you guys simple charging for roaming and cheating customer.

I filed complaint on 20 days before. still now i didnt get any response from your side. I want solution with in two days, if you cant solve this issues then you will disconnect and de-active this number. i don't want continue with aircel, it is a worst network and stolen customer's money.

I have got a new connection for [protected] couple of months back and it got deactivated with 10 -15 days from the day it got activated for the reason as address verification failed. After 10 days my brother received the below message saying that i have to pay RS.4836 for that number. Funny part is he got nothing to do with this number. The sim got registered in my name and the communications are happening to a different person.

"Dear ******** Make the payment of RS 4836 for your aircel no [protected] immediately to avoid legal action."

More over in 10 days i used this sim card in a smart phone which is having a built in data usage software and i have set the limit for 350 MB. As per the application the data connection will be disconnected once the usage exceeds 350 mb (As per plan i have 500 mb free data usage). I am highly disappointed with this and for the note this is the first month bill.

Copy of reply from Customer care
_____________________________
From: Karnataka - Care (E) [mailto:care.[protected]@aircel.co.in]
Sent: Friday, July 19, 2013 11:33 AM
To: Suresh Kumar
Subject: RE: Pocket internet recharge issue.

Dear Mr. Suresh Kumar,
Thank you for writing to AIRCEL.

This is in reference to your e-mail dated 17/7/2013 regarding online recharge. We regret for the inconvenience caused to you. We would like to inform you that.We have verified your account details and found that the online recharge done by you on 15/7/2013 for Rs. 198/- was not successful. We would like to inform you that, the amount which is debited from your account will be credited to your bank account within 7 working days.

It is our privilege to have you as our valued customer

Thanking and assuring you of our best services.

Regards,
Customer Service
Aircel
______________________________________________________________________________
Message received after recharge given below
Transaction Status Success
AIRCEL Transaction ID KA[protected]
Transaction Date & Time 15-Jul-2013 11:48:03
Mobile Number [protected]
Amount (Rs) 198.00
______________________________________________________________________________