Aircel Complaints & Reviews

I am a customer with aircel since 2007. My mobile number is[protected]. I had recharged on 14 SEP 2013 for Rs. 258/- on https://aircel.com/recharge/‎ website. And my bank details immediately gave me message saying amount debited. But still neither have I got talktime recharged nor has the money debited been returned to my card account(VISA SBI credit card no [protected]). Even I complained about the same twice to customer care by phone and I was assured that amount will be credited back to my account within 24 hours, but to no avail. I had visited the Aircell Cellcity on 4 OCT 2013 to report the same complaint and experienced firsthand the poor service there by the lady manning the counter. And I was neither given the complaint regn token id nor any acknowledgment and was just told that the complaint will be resolved but till now no result has come out of all this. The company should credit my card account with the said amount alongwith the interest for all these days at 9.00 % ie the prevailing bank rate. Yours faithfully, S GOKUL NIVAS.

Purchased an Aircel Modem around July end 2013 and it was working around 10 days from the activation. Suddenly got a message saying some Address validation failure and the connection got terminated as soon as I received the message.

I contacted the vendor who sold the modem to me and they said, they will raise a compliant. I called after 3 days and there was no response and kept on calling more 50 times but no response. Then tried to call from a 1 Rupee local landline and they responded and gave an Aircel customer care E-mail to escalate the issue.

I then, composed an e-mail with the issue details and the final reply was the SIM has been permanantly terminated as address validation failure and now the Modem is completely not usable. My 1499/- Rs is completely gone in just 10 days.

Postpaid SIM Number :[protected]
Vendor : Vivan Telecom

Please let me know if I need to put any other details.

My name is Subhodeep Sarkar and my mobile number is [protected].I have lost Rs 182 due to unnecessary balance deductions.I had also recharged with pi 447 but still am getting only 2g speeds.I cant even reach their customer care representatives.kindly do the needful and resolve my issue.Thank you.

Dear Concern, I have recharged my Aircell no. [protected] by Today morning with Rs. 197 as per the distributor ( Bansal Electronics Lucknow ) i will get 600 Min. in this amount but still i have not received any minute or balance on my No. i have also tried to register my complaint at Your call centre no. 198 but there Mr. Afrooz and Mr. Sanjay was unable to solve my problem according to them as per Aircell' s law i will not get any minutes or balance and also aircell will not return my money back it is blocked by aircell . its a kind of cheating so please resolve my issue ASAP and please call me to make you understand my problem . Name Yogesh Verma Contact No. [protected], [protected] E Mail [protected]@gmail.com

I'm using aircel network on my phone. One month ago i was buy this sim. But in my area the network of aircel is very poor. internet connection is also very poor quality. Many times i complain in customer care, But they didn't help me. Please solve the problem. My phone number is [protected].

Order Number:[protected] Order Date: 28 September 2013 13:27 Recharge of Rs.135 for Aircel mobile number [protected] Payment Mode online payment by paytm. no any action has been taken till now. i called many time to customer service supporter .

Sept 27-2013 at 1.00 pm I checked validity of rate cutter, my Aircel prepaid, mobile no [protected]. after few hours Rs 457 has been deducted from my account without any message from Aircel. I called customer service several times we will check your account they didn't told what reason for deduct, finally yesterday 29/09/2013 they told me you subscribed two rate cutter for three month one RC 235 and RC 222 (Why not send message to the customer?) I didn't subscribe both services and don't want that RC 222. So please I kindly request you to cancel RC 222 and refund the amount which deducted from my Aircel Prepaid Account. Thanking you.. Mobile No:[protected]

MOBILE NO. [protected], CIRCLE BIHAR JHARKHAND, I am writing to you to state that this mobile service provider deducted Rs 10/- from my account dated 29.10.2013 illegitatimately and let me tell you this is not the first time, when i called them the uneducated customer support talked to me rudely saying you only have done something and given cheap reasons as i am illiterate. i said to forward my call to your TL but they didnt forwarded my request and at last my problem didnt got solved. i know this is a small issue but you know the idiom boond boond se hi sagar banta hai and this is their starategy to loot customers. frustrated with this service and will leave it soon. hoping for justice thanx SARFARAZ AHMAD JAMSHEDPUR JHARKHAND

I am using postpaid rs.149 plan. In that plan they are giving 500mb free data. But I have used only 200 to 300 mb.but one day un Bill amount message came. In that mesg 800 above bill came. Then my account out going calls blocked. From that day I didn't use that sim and I went to customer care center. Then they say the amount is rs.1700 un bill. I was very upset. Then I said I want to know my usage data. But they didn't reply proper. I lost my my money coming from my hardworking... For me only not this problem. All people's worry about this problem every day...

Repected sir i am getting very bad messages and bad voices from this number [protected] an also i get many times miss calls.i very feel about it. so pls provide me the detail about this number so that i can do something otherwise pls help me by blocking this number pls help me. I would prefer to go to police for complaining against those numbers. Hope you will solve this problem. thank you

This complaint is for my friend, on 24.09.2013 during our college hour we wrote our internal exam, at the time of 2.30 pm aircel will reduce his mobile balance rs 15 . at the day evening he calls to customer care and ask that problem but they say "u r using mobile internet that's y we r collect money from ur balance, but he fully explain his status on that time but they r not response to his complaint and did not refund his money,

Hi i want to know the details of this mobile number [protected] (if possible possible gps location) From last 3 yrs i'm getting frequent(every 15-20 days) miss calls in a row from this number and this mental fellow knows only slangs(not even trying to listen me neither he is interested to tell his name).Now im working in a company and it's irritating during working hours.. Kindly understand my situation and provide the details else i have only one option left -switch to another network :-(:-( send details to below id dev.[protected]@gmail.com

Hi,
I have been a customer for about 1 year. But im not satisfied with their services because of their fake offers, hence i opted to go for another network. Now i tried to change the network and wanted to retain my number, but they are creating problems since 20 days and asking me to pay bills for the service that ive stopped using. Kindly help me solve this issue as soon as possible.

Regards
Saipragadeesh

I stay in Bangalore banaswadi area And I've been experiencing low speed of internet of less than 25 kbps. Also customer service no's are always busy. Aircel is doing hell lot a job of making its customers unhappy. Truly disappointed in Aircel's service.

I AM SANDEEP......LIVES IN WARANGAL {AP} MY MOBILE NO:[protected],AIRCEL....NOW A DAYS AIRCEL AS POOR NETWORK SIGNAL IN WARANGAL CENTARAL OF RAILWAY STATION ITS AS NOT OCCURING SIGNAL OF 3G....AND LIMIT OF SPEED TO DOWNLOAD AT 6 KBPS.....ITS PROCESS BROWSE TO SEARCH A WEBSITE TO TAKE TIME FOR OPEN A SINGLE SITE........MAINTAIN TO DOWNLOAD...RECHARGE WITH 198...AND WASTE OF MY TIME NO SIGNAL AND DISTRIBUTING 3G RECHARGE CARDS TIME TO ASK.......................PLAESE TAKE ABOUT POOR 3G SIGNAL IN WARANAGL......RAILWAY STATION.....DAYANAD COLONY.....WARANGAL

sir,i have recharged RS.14 internet pack on[protected].but when i used net i am not able to login.But my account debited about Rs.75 from my main account.It is technically impossible.i am trying to lodge a complain by calling aircel customer care but unable to lodge a complain.Ialso send help msg to 121 but no response.so please take necessary action on this issue to get my deducted amount back in my account.my aircel no is-[protected]

Hello,

I am Karthik.K - [protected](Aircel)

I have recharged AIRCEL Rs.55 sms pack on Friday evening for SMS pack
from Citi bank netbanking, and then I got message from their side
stating that," recharge successful". While checking with *111*55# it
shows the message balance and expiry date. But still the aircel taking
money for my messages, still now they have charged for 05 sms's
(3.00INR). I have contacted to their customer care exe,"Arshad" on
friday night itself, he did not respond me properly and disconnected
the call and insulted me.

I have contacted again for two times to AIRCEL, but they also did not
revert my pblm. From that time onwards till now I am unable to reach
their customer care, I think they have put my number in blocklist.

I want you to help me to revert this pblm. I have proof reg my
conversation with their people.

Totally I am fed up because of this pblm and hesitated by AIRCEL network.

I want to raise a complaint to that network. I have raised to TRAI also.

I am Lalit jain. My aircel mobile no. is [protected]. I did the recharge of Rs. 22 for reducing the call charge. But I am not getting the benefit of that. Even I call to aircel customer care but no use. Very useless Network provider. Please help me to resolve this.

Hello sir, i am from Srinagar and i am using Aircel 3G Data Plan of 198RS Sorry my english not good. On 198Rs Aircel Gives 1GB On [protected]@ 3MB/s after 1GB @128KB/s But i never got 10KB/s Downloading speed, when i call 198 for complaint they said they providing 64KB/s that means 6-7KB/s downloading. i said not getting 6KB/s Downloading speed. they put me on hold for 30 mints then i diconnect the call and call again same they put me on wait for 30 mints, from 6 months nothing happened. i am getting 100KB/s Downloading that means 1MB/s speed instead 300KB/s that mean 3.5MB/s. i am tired of this every evening and noon time internet totally slow 1KB/s which this like BSNL LANDLine speed about 8 years ago. my loaction is Mir Mohallam, Wantabhawan, Soura, Srinagar, Jammu and Kashmir. Do something these fake company which promise is fake.

My name is bala singh and my aircel mobile no.[protected]. you have activated VAS, but i even don't know what VAS are then how can I activate. I want to file a complaint on the ground of cheating with customer. I want refund of the balance deducted. Regards bala singh / mobile no.[protected]