Aircel Complaints & Reviews

Sir iam prashant kumar, i have aircel prepaid numer [protected] ,i compliant on 27july 2013 numer 1-[protected], and 2nd after few day[protected] and network problem at my house and week singnal and network hidden automentic, aircel colsed compliant without share permission to me, no network 24 hours and no gprs or internet work 24 hours, i lost many money for internet but poor quality and poor network for 2g interet ,I ALSO CALL and email to aircel APPLICANT OFFICER BUT NO REPLAY,and no work ,please take qiuck action and slove network and gprs problems, my addres near bsnl office narshingpura sojat city pali rajasthan pin 306104.thanks

Dear Sir/Ma'am, I bought a Aircel Dongle Sim (30/08/2013), number is [protected] (3g Sim), recharged with Rs. 347 but e-net is running very slow (speed is 0-9kb/s), whereas I had recharged my number with 3G plan and also there is not any number working for data balance checking, I called on 198, which is also not picking my call and not helping me ( l am trying from over 3 days ). resolve my problem soon, please. Ashutosh Tiwari. Amritsar

Hi, I have recharged with 150 Rs to my Aircel maharashtra number [protected] from Aircel official site only. As per site i would have got 150 Rs talk time & 150 MB data balance. but they only give 120 rs balance. Balance is not in main account also. it is some thing like P.F 120 RS balance.. Aircel cheated me before also in some unwanted money deduction matter. Stop this fraud to consumers & give service same as they claim. Please look into it & give my remaining 30 Rs balance to my account. Regards, Priyank Shah

I've requested for a number porting from Aircel to Vodafone. I paid all my outstanding balance in my Aircel account prior to porting, so that the porting will be smooth. I did this in a nearby Aircel store. But to my surprise they rejected my porting stating, I've outstanding balance unpaid. Guess what? The Aircel store person fooled me by giving a lower outstanding balance, so that the porting gets rejected. Is this the way to retain your customers? NOTE: To make sure, I don't put in extra charge, I never used my mobile for calls/text after I paid my outstanding balance. So that's not a reason. I've the receipt of paid outstanding and can prove that I never made calls/texts after my payment. This is utter un-ethical behaviour from Aircel, Chennai.

Hi, I am using Aircel mobile service provider and my pre paid mobile number is [protected] from rajasthan. TService provider keep activating some value added services automatically and keep deducting amount almost everyday. They have deducted around 200 rupees till date in last one month. I have spoken to customer care many times and they are not ready to deactivate additional services which they automatically activate. Last I spoke ro this morning at 6.30am was Shekhar. Please help urgently.

sir I bought an Aircel Recharge voucher of RS: 30/- but, while scaratching for 16 Digit pin it was damaged and some no.s are not visible clearly, i also try to call customer care executive but they did not help me or next time when i called them they cut my phone call.I am a old customer of aircel and i feel so bad now why any body not help me. "plz sir help me" otherwise some customers escape from aircel.. sir my recharge coupon's serial no. is - [protected]

Hi Myself Ajab Alam, a resident o[censored]daipur. My account balance us debited several times and everytime when I contacted customer care they said that you have activated VAS, but i even don't know what VAS are then how can I activate. I want to file a complaint on the ground of cheating with customer. I want refund of the balance deducted. Regards Ajab Alam.

I tell u these aircel customer care service is the worst... even my 3G Pi is getting auto-renewed... when i called customer care executive after numerous tries.. on e stupid lady gave me a number *234*171# saying by dialing this i can deactivate the PI.. but tell u what when i dialed tat number i was getting ly 2G PI and 3G Pi!!! stupid aircel...

Aircel has the worst network and GPRS services in Delhi NCR region, with severe network connectivity issue and possibly the worst 2g service provider. Even worse and incompetent are the customer service executives. They have ZERO knowledge of what they are upto and their solution limits to just asking you to switch your phone on and off which is of no use most of the times. Moreover they put down the call when asked to forward the call to their seniors for effective solution. I have been using Aircel since quite some time, but now have reached the peak of frustration. Aircel no longer provides cheap call services which used to be the only positive sign Aircel. Dont know about its performance in south India. In Delhi NCR region, it really SUCKS!!

We are getting prank call from this aircel number. he use to call me and ask who are you and where are you and all if any gents speaking in the phone he kept quite and then disconnect the call later after half and hour he use to call the same number and ask the same question again and again but he is not saying his details.

I have been using Aircel service for a long period. On 25th August I visited Aircel site to know the available internet pack and I found that the Recharge of Rs. 251/- is sufficient for me because that was 6 GB 2G net balance. I recharge my Aircel No. [protected] with Rs. 251/-. One message I received by Aircel that the recharge is successfull than I checked balance that was 1000 MB. I surprised and contact to aircel customer complain on 198 and customer care replied me that 2GB 2G Net Balance and 150 Minute Aircel to Aircel is available on the recharge of Rs. 251/- for 90 days. No customer care officer want to talk to me about this. On 26th August an Customer Care Executive contacted me and told that 6 GB balance is only for Delhi, than I replied her that according to your customer executive I will receive 2GB 2G Net Balance and 150 Minute Aircel to Aircel, but company provide me only 1039 MB, I am also student of computer, I can't believe that 1039=2G, than she replied that I check available data on your no. than I contact you but till now nobody contacted me. I think what type of cheating is this.

I bought aircel sim and the same was working only for a period of few days only and the services were deactivated which is clear from the following communication which i have with the aircel authorities.
my new connection [protected]
javid zargar <[protected]@gmail.com> 1 June 2013 14:06
To: 1909.[protected]@aircel.co.in
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Dear Sir,
I my self javid ahmad zargar working in the JK BANK at Corporate
Heardquaters request you to activate the above mentioned
no.immediately as i badly need it for some asignments in the bank.
Pertinent to mention here is that i purchase it a day before with the
promise that it will be activated on first i-e today.


--
JAVID AHMAD ZARGAR
Associate Executive
[protected]

--



javid zargar <[protected]@gmail.com> 4 June 2013 10:14
To: "1909.jk" <1909.[protected]@aircel.co.in>
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REMINDER-1

Dear sir needful has not been done yet although 5 days has been passed
when i handed over the documents to your employee Gowher from Raj
bagh, Srinagar who used to handle the job of aircel to our corporate
office, dalgate,srinagar(jk bank).


Hope the connection would be activated to day.

Javid Ahmad Zargar
Associate Executive
jk bank limited.

- Show quoted text -
--
JAVID AHMAD ZARGAR
ELLAHI BAGH SRINAGAR
KASHMIR190020

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javid zargar <[protected]@gmail.com> 20 June 2013 12:06
To: "1909.jk" <1909.[protected]@aircel.co.in>
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Dear Sir,
Since the no. was activated on 8th but deactivated on 11 with the
mesage that the credit limit exceeds......when reported at Bhagat
Barzulla Office they assured me that since some services has been
activated by default so the no. will be restored soon.
But needful was not done yet and if your office will send me the bill
for the services which i have not used i will lodge comsumer compliant
definitely.
Javid Ahmad Zargar
LLB(HON)

- Show quoted text -
Quick Reply
To: "1909.jk" <1909.[protected]@aircel.co.in>


i therefore request you to look in to the matter at an ealiest.

I have purchase aircel prepaid new sim card (mobile no. [protected]) and it is not activated for two weeks. So, I have returned to the retailer. Meantime as per the customer care, I have recharged with Rs 77 through the net banking and it was successful. I have contacted many time to the aircel customer care through phone and email. During conversation with customer care it is also confirmed that you have account balance of Rs 77. As I have returned the sim card, aircel is no willing to returned the amount and said to contact the bank. I have all the documents to file a case in consumer court against the aircel. I have also search in internet, regarding service of aircel. based on the experience of other customer and my also. The aircel doing fraud against the cosumer. Sanjay [protected]

Dear sir Not settlement Security deposit,25000 Not settlement Etop Vucher 32800 [protected][protected][protected][protected] Total = 57800/-rs From Singrauli Associates Singrauli (M.P) Mob. [protected]

Dear sir, i am Amit Kumar Panja & my aircel number is [protected]. For a long time (Approx 7 months) I faced continue network problem & more problems also, which are 1. call drop, 2. incoming & outgoing problem. I complain for this problem to aircel customer care many times but my problem is not resolved still now. Please resolve it immediately.

(In Hindi) Mai apna number port ke dwara idea se aircel me karaya tha, ki iski service achchhi hai. lekin 3-4 mahine se jab bhi mai e-top karata hu, company (aricel) dwara bina suchna diye mera sabhi balance kat liya jata hai, jisase mai bahut pareshan hu, tatha jab bhi inke customer care me phone karata hu to kabhi nahi lagta hai, tatha ab tak is prakar se is company ne mera Rs. 300.00 tak katauti ki hai. jiske chalte mujhe net use karne me presani hoti hai kyoki inki sarta hai. ki minimum balance Rs. 1.00 hona chahiye. aur e-top karne par balance kat hi lete hai. atah mai chahta hu ki iski uchit se uchit karywahi ho Thanks & Regards

Dear Sir , I recharged Aircel 3G RS 447/- 2GB/month for 3 months @ 3G speed. Post data @ 128 Kbps.But I am getting Only 32 Kbps.I called to 198 But they don't Respond. From : Viswanath-[protected] Email : [protected]@gmail.com

Hello, I had bought an Aircel sim holding number [protected], last month. It took almost one month to get activated. This is only last Friday dated 16th August 2013, I got the network over my phone. I called your customer care office at 59059 in order to get my documents verified. Your executive told me that my sim will be activated within 2 hrs. But still it's not activated, even I had called on your complaint registration number on this Monday. The executive out there is also unable to give me the proper reply. She told me that I've to verify it once again but when I called back to the above number it showed “Number doesn't exist” and it's still not done. I am sorry to say that your service is so POOR and unprofessional. This is the only way I found to contact the concerned people to look into the issue. I want my sim to get activated as soon as possible, otherwise refund me. Please try to resolve the issue asap and do confirm me that when it will activate.

My name is Sudarshan. I use the iPhone on the aircel network and for the past 12 hours, there's been no connectivity(haven't been able to make/receive calls/messages). The number is [protected]. Please try to solve this immediately. thanks.

Sir I had purchased Aircel prepaid Sim Card from a retailer at Chinnalapatti, Dindigul on[protected]. Todays date is 20.08.2013. Till now my card is not get activated. Please make necessary arrangements to get my card activated at the earliest. Thanking you