Aircel Complaints & Reviews

According to Aircel STV shown at its website i recharged by Rs. 49 and they have to give Rs. 10 Talktime abut after 24 hours i did not get the talktime and also the customer care not giving a satisfied answer.

Girish sharma
Mob. [protected]
Email: er.[protected]@gmail.com

Dear Team,

i am a customer of aircel prepaid with no. [protected] from last 4 years..
i am getting some problems in this network...
this turn...i am facing a great problem....there is a deduction of balance
daily....4-5 services are activated automatically....
after that...i spoke to aircel customer care ..they replied that there is
no service activate on my no. and disconnected the call..
after that i tried a lot of times to call..but
my customer care service line is
blocked and i am unable to call them....

So,
kindly do the needful as earlier as possible....


Regards,
zameer hussain
[protected]
Alternate no. [protected]

Hi

I am bose and my sister had taken new mobile connection from Aircel prepaid from Chennai. The worst part is it has taken 20 days to activate first and after activation they have deductd in the initial recharge Rs.30 for music connect service. This is not at all aware by my sister and as of now they had deducted Rs.90 (3 times) with in this weeks time which not at all fair. If we contacted to customer care they are telling only stereo type replay that we have activated this service via the IVR calling method. Also telling the amount will not be refunded. It is very big cheating by Aircal and ashamed of this pathetic service. We want refund of this 90 rupees otherwise this sim will be thrown in to the drainage as this is totally useless as there is no option for call to any one but the recharge amount was stolen by Aircel stating activated services.

Mobile number - [protected]

I want to resolve this issue and refund for the same.

In My Aircel No [protected] [MNP],Power play service has been activated .. without any consent ..and that too when i didnt touched my phone for whole day as it was kept in my cupboard.. And over that even i am not able to contact customer care ..No option to connect line to customer care executive comes when i call 121 ..!! Kindly return my Rs 10 which is deducted ..!! Surprisingly this service has no detail even on their website ..and googling it shows many similar complaints about it ,ie;deduction without consent...

Hi,

My Name is Mayank Kr Gupta, using Aircel Mobile Post Paid No- 97 16.528.440.

i Have been observing that there is a problem with my billing for last 4-5 billing cycles. As I have taken a plan for Chorp Churn 299 which gives 1200 local mins and 200 local and National SMS free. But during last 4-5 billing cycles i have observed that my total volume is less than the total volume of 1200 as per plan.

After that also i have been charged with some amount of Money in all the bills which is not rectified from the AIRCEL Store, RDC Ghaziabad. The problem has been registered by Mr. Roshan who sits in the store and after repeatedly the problem has not been rectified. I didnt got any confirmation for the resolution also.

I think its a pathetic customer support service on companies part as they doesnt give proper feeedback and charges amount to Customers.

Also to raise a point my outgoing was stopped without informing me, as i havent paid the bill of Jan 13 month due to non availability of Credit card Machine in new location, i went to A&A Communication store twice but there was always a same reply, Credit card has not been Transferred so it will take time. yesterday i.e. 7th Feb 2013 i received a call from a fool guy using ABUSIVE language with No - [protected] and asking to pay the bill, but i replied him that i came twice to the store and their credit card machine is not working. in reply to that he replied that your outgoing will be barred. He asked me to pay the money but same day otherwise otherwise told me to bear the consequences.
the same way is recieved a call on 08th Feb 2013 at 10:29 am from no -[protected] which was a missed call and after that i am not able to make a call from my number.

so wanted to know my last day for the bill was 4th Feb 2013 and its only 3 days have passed and my outgoing is barred is a pathetic condition. so i want a explanation that when will you be charging a late fees to Rs 25 and there is no limit for that date then why it is barred after only 3 days and almost i am using the number for more than a 1.6 months now you can check the history of payment. This payment delay is due to Credit card machine. as i regularly pay by the same. being a company you doesnt have a right so ask me whether i wanted to pay from Credit card or Cash payment, it should be none of your Business as the same was inquired from me by the call i received on 7th Feb 2013.

So please clarify me the points :-
1. The over Billing in My bills for last 3-4 months. where i am not consuming total free volumes till i am charged.
2. Call Barring due to non payment. let me know the Billing rules and Regulations.

Treat this as a URGENT MAIL.

Regards,

Mayank Kr Gupta

Hi,

My Name is Mayank Kr Gupta, using Aircel Mobile Post Paid No- 97 16.528.440.

I have incurred a billing Issue few months back as well. Regarding the same written a mail to you but at that it was told that the charges in my account is Due to Call forwarding from my number to another number and the same is billed as those calls cannot be billed in free minutes of 1200 which is there with the Aircel Plan for Chorp Churn 1200.

Recently in my bill dated 19/04/2013. which i have received on today i.e. 24rd April 2013 in my mail have checked. I found a Wrong Billing Done, i wanted to mention is it a habit of Aircel to provide wrong billing of its by chance.

please if you guys can explain me the amount charged in Call USAGE charges is 6.60 + .82 Service tax which equals to 7.42 INR. as per the Itemized calls the Local (Aircel to Other Mobile) calls amounts shows as 199.80 INR for which you have given the full benefit as shown below

3 Call Usage Charges Duration Volume/Pulses Charges Discount Service Tax Net Charges
(HH:MM:SS)
Local 09:42:21 688 206.40 -199.80 0.82 7.42
STD 00:33:42 44 22.00 0.00 2.71 24.71
Total 32.13


Local (Aircel to Land line)
22/03/2013 10:08:38 01123XXXXXX 00:00:25 0.30
25/03/2013 10:39:20 01123XXXXXX 00:02:36 0.90
25/03/2013 10:59:57 01204XXXXXX 00:00:57 0.30
25/03/2013 16:23:29 011233XXXXXX 00:00:31 0.30
25/03/2013 17:04:40 01123XXXXXX 00:01:57 0.60
01/04/2013 12:20:00 01204XXXXXX 00:01:05 0.60
01/04/2013 15:53:54 0112XXXXXX 00:00:25 0.30
05/04/2013 14:47:01 0112XXXXXX 00:00:43 0.30
10/04/2013 13:21:59 0112XXXXXX 00:00:32 0.30
10/04/2013 15:44:35 0120XXXXXX 00:01:32 0.60
10/04/2013 15:46:51 0120XXXXXX 00:04:27 1.50
12/04/2013 10:08:27 0120XXXXXX 00:00:33 0.30
12/04/2013 14:30:29 0112XXXXXX 00:00:40 0.30
Total 6.60

The Amount charged in Call Usage Equals the Amount for Local (Aircel to Land line) so give me the Explanation for 2 things :-

1. THE AMOUNT CHARGED i.e. 6.60 INR instead of Amount being charged for call forwarding as explained to me earlier.
2. THE CLAUSE WHERE IS SAYS IF CALL FORWARDING IS BEING DONE TO LOCAL NUMBER WILL BE CHARGED and CALL FORWARDING CHARGES. EITHER IT SHOULD BE ON COMPANIES LETTER HEAD or BROCHURE DULLY SIGNED BY AUTHORITY.


Regards
Mayank

I have not subscribed to aircel pocket internet service but daily 5rs are getting deducted from my balance and msg says daily that ur subscribtion of pocket internet has been renewed kindly unsubscribe this service from my number [protected] and plz dunn activate such services on ur own

i had changed my mobile carrier from Idea to Aircel through portability service.
Almost 3 weeks have passed but still my number has not been activated.
when i contact Aircel Care Store, from where i bought the sim card, they just try to get out of the matter by saying that they have forwarded my papers and other details and can't do anything now.
My contact number is still off.
Because of this i have suffered a lot of physical, mental and financial stress. i am a student and i have to cancel my classes because of this.
my contact number which has stuck is [protected].
company officials are doing nothing.
I request you to help me in this case or suggest some other ways to get my complaint resolved by using my consumer rights.
Thank you

I have recharged with the 3G pack of Rs. 447 ,so to get 6GB 3G data for consequtive 3 months. Each month i should get 2GB data, But Only for the 1st month i got 2GB data. In the 2nd month i didn't get that 2GB data. Now i have complained at customer care,but they are not listening me. They are not providing me the offer as stated before. Help me out of this problem. My no. is [protected].

I recharged my no. [protected] with 10GB 3G data usage pack. The network signal is poor and automatically switches to EDGE mode. Before hand I've used Rs. 198 pack where speed was great. But why its not the same for Rs.997. Aircel is cheating its customer. If you cannot provide a service then please refund the amount that we paid. You take our hard earned money and fraud with us.

Hi iam using Aircel in Bangalore . I got message on unlimitted internet with recharge of Rs 14 on 26th April 2013 ,i have recharged with 14 on 26 but my talktime balance Rs 110 was deducted from my account on 27 . I have called customer care but they have responded that the plan was changed so we have deducted your amount but while recharging i have that offer u didn't sent any message about change in the plan its your neglegence i should get my balance back otherwise i may have to change my network.my no is [protected]

I COULD NOT TOLERATE THAT THE TOWER CONNECTION IS VERY POOR .AND THE CUSTOMER RESPONSE SYSTEM IS TRULY AND PURELY NOT LIKED BY MANY CUSTOMERS . AND THE 3G CONNECTION FOR POCKET INTERNET IS ALSO VERY MUCH WASTING OF MONEY AND TIME THAT IS BECAUSE OF AIRCEL SERVICE. '
I DON'T KNOW THAT SUCH A LARGE MAINTAINING COMPANY COULD MAKE SUCH FAULTS. IT'S DISGUSTING INFORMATION TO US.

TAKING THE CUSTOMERS MONEY FROM THEIR ACCOUNT WITHOUT ANY FAULT BY THE CUSTOMER. LIKE SMS COST ETC...

i am subscribed to a couple of value aided services though i have'nt subscribed myself any of them,,,day by day this subscription rate is increasing,,,and i am very much disgusted with the services of aircel,,,,,,lots of money has gone in this unwanted subscription process,,,,i have tried a lot but the customer care doesnt receive my calls,,,,i want a immediate solution for this,,,my mobile no is [protected]

Dear Concern,
I am using my Aircel number :[protected] since from 4 years.Now, i want to know the incoming and out going calls statement plz send me it to my email i.d:bobby.[protected]@gmail.com.


Thanks & Regards
Jagan Kumar

$$$ Scam through Message $$$
A marketing SMS from Aircel came describing to recharge for 25 three times prominsing the 4th one free.
I did the 3 recharges and the got the 4th one free.

But the validity is just 3 days. This information is not mentioned in the message.

The message I got from Aircel
"3 Recharges 4 Benefits! Do 3 recharges if RC-25 with paper or EC today and get 1 RC-25 recharge FREE! Hurry, Limited period offer!"

When i enquired this in customer care, a person explain that i should understand that the message meant it's just a 3 days validity .

Validity is not mentioned in that message.
He refused to take the complaint. I just asked to give refund or to make that 75 Rs as unlimited validity which is what i expected.

The customer care is unable to do both. The request referance number - 1-[protected] - Aircel Customer care.

This type of message marketing should be stopped immediately. Or else should be communicated properly about the service.

If it's not, It's just a CHEATING !!!

Hello Sir, this service(store pocket Internet) has been activated itself and many times I have been trying aircel customer care but they never answer any call of mine as they are always busy with other calls. This service keeps charging me often and automatically this service is renewed often and I want to get rid of this service as soon as possible.
Kindly please take required step soon, I shall be thankful. My mobile no. is [protected].

Dear Customer care
My mobile no [protected],
I am really sorry to inform you I was so much impressed to take your SIM card. But it disappoints me very much .
Yesterday I recharged with RC 149/-, I made 1 call in the evening for 30sec.
And When I saw my balance in the morning its showing Rs 0.00/-
Kindly request you to Repay all my Balance. Looking forward to hear from you end soon.
Thank you
Srinivas

Aircel deducted Rs.15/- for dialer Tunes. I have already opted fro DO NOT DISTURB SERVICE. So there is no issue of any call to me, I have not subscribed for the same.

On same day 24.04.2013 , I have made complaint to customer care Ref. No. 1-[protected].
I want immediate refund of 15 Rupees . But customer care saying we will revert in 48 hours.

What is this Nonsense? Aircel deducted within second without reason ,But for refund of same is not immediate.

Please help.

Laxmikant.
M-[protected].

Don't go for aircel conncetions. They are doing fraud with customers. I have recharged my account with rs. 98 for pocket internet 1 week ago but surprisingly it's not credited yet. Also I recharged my account with rs. 30 for main balance. But of no use. Everything is in vain.

I have been automatically subscribed to a value added service, and I am being charged Rs 5 every day. They have sent me a gprs link to unsubscribe, but the link does not work. The customer care is fully under IVRS. I tried cancelling the subscription through IVRS, and got a confirmation SMS for the same, but yet the next day my balance has again been deducted. I don't know what else I must do to stop being continuously robbed.