Aircel Complaints & Reviews

My granny Smt. SARALA BISWAS has an aircel connection no. [protected] and i have recharged a power of rs. 34 which the company acclaim to give all call at 30 paisa /minute. But from the past two to 3 days the local calls are deducting at the rate of re. 1 /min despite of being in offer. STD call rate is still 30 paisa/min. When I called the customer care after listening to me and puuting me on hold they disconnected the call and since they are not receiving the calls. Bloody cheater AIRCEL. Plz help.

Dear sir,
My contact number is [protected] and my fathers number is [protected] we are not activating any Vas services but still this stupid aircel people deduct our balance and when we call customer care they are not responding properly and disconnecting the call please take some serious action ASAP

Thank you

TO WHOM SO EVER IT MAY CONCERN

Sir/Madam,

It is with great anguish, that I would like to bring to your notice the poor and utterly disgusting service that AIRCEL has extended to me.

I got a call from mobile number[protected] and the person introduced himselves as Mr. Irfan, Sales Executive, Begumpet Head office on 12 April 2013 and explained the following offer:

1. After paying an amount of 750 rupees, I was promised a dongle, a sim and a package of 400/- unlimited at 3.6 Mbps speed

He sent Mr. Raziuddin (Mobile number[protected], who has introduced himselves as a Aircel representative and he collected the following from me:

1. Duly signed photocopy of my Aadhar card
2. 2 photographs
3. 750 rupees cash

After calling both Irfan an Razi numerous times, I got a dongle after a span of 8 days and Razi demanded an amount of 500 rupees again and I was given an acknowledgement receipt of APH-103938.

The dongle handed over to me by Mr. Razi was in INACTIVE state even then.

I would like to bring to your notice that after the aforesaid payments I was given a data card whose activation is still pending! Your agent is demanding more money in the name of charges which is unacceptable! Besides he has my identity proof( duely signed) along with two of my photographs in his possession. He is not only refusing to activate my data connection but is also unavailable most of the time and not answering my calls.

I want AIRCEL to check this matter out, as repeated requests have fallen on deaf ears! And may I warn the AIRCEL authorities that if necessary action is not taken within twenty four hours, I shall have to take recourse to the Consumer Forum and do the needful, as I feel as a customer I had been not only mislead but also have been subjected to a lot of trauma for the above mentioned reason.

Hope you shall take necessary action,

In anticipation of justice


M K Fasihuddin Siddiqui
Mobile No. [protected] . [protected]
Toil choki, Golconda, Hyderabad.

currently i am using aircel. An amount of rs. 30 was deducted unexpectedly. on calling customer care there is no response and misbehave by customer executive. Initially they told that they can't do anything and if i will argue they will terminate my service. again on calling they are not receiving the call.

Unwanted Deduction of money from Prepaid No.



My name is Nitin Mehta, I am holding one Aircel Prepaid No. +91-[protected], Yesterday Suddenly my account has beed debited with amount rs 30. with comments as Monthly Govt Job SMS Service, But I didnt apply for the same via any mode. I tried to contact customer care several times but they didnt pick my phone or no reply from there side.

Requesting you to please help me in this regard and help me to get back my deducted money from aircel.

I tried to contact the nodal officer also, but there is no response from them.


Thanks
Nitin

This month my Aircel network automaticaly deducting RS.10 for every 8 days without subscription of any vedio.when tried for customer they dont exists any customer care person to solve quires,I am fed up of this services i want my money to be refunded back.

i have AIRCEL prepaid connection, 4 days ago they activated FSD pack on it by own . The next day when i saw it i tried to unsubscribe it but it continuously showed error. I had send the sms on 56060 to deactivate but ot again deducted my 3 Rs. and just showed error. I even visited the URL provided by them to deactivate it but in vain. Then i called COMPLAINT SERVICE and demanded refund butthey said it will be deactivated today till evening and no further Rs. will be deducted (no.[protected] but again next day it reactivated the pack . I called them again and demanded for refund, but they said your pack will be deactivated in a while and disconnected the call without listening to me. Then i got a sms saying my complain has been resolved but no refund was given .again today they have reactivated the pack and the customer support is saying the same thing.Till today my 23 Rs.has been cut by the company without any reason. I demand for complete refund

I want to raise a complaint for pitching in a false offer by the Aircel sales executive be giving me
the 249 Super Value Plan saying it has 650min of free calls and 250 MB of free data every month.
Whereas after getting the 2nd cycle bill (where all the internet usage was charged) I came to know
that it is just a trial offer for a month as confirmed by the call center executive. This is really a shocking
surprise which shows a clear case of misguidance to corporate customers just to sell Aircel connection.

Kindly acknowledge and suggest why shouldn’t I get the 250 MB of free data every month sold off as a
Special plan.

My no is : [protected]


Regards,

Ruchir Khanna

Name : Sridharan
Mobile : [protected]

I was an Airtel customer. The service was really good. i changed to aircel through mnp and aircel service is very bad

Aircel customer care is not giving any solutions. I am a postpaid customer. i can't able to contact the customer care. if i call 198 the customer executive are saying it is not for chennai numbers and they are giving another three numbers to contact ([protected] , 57777 , [protected]) . if i call [protected] or [protected] the IVR System is asking the number and if i enter my postpaid number it says " it is not a valid number ".if i call 57777 the is not going itself. then how the customer can contact.

if i you to aircel website it takes too much time to load and if i login most of the time it says server problem.

I am Shihabudeen
I had buy a aircel 3g prepaid data card on Feb 28th 2013 with dongle pack (2Gb data given for 3 months as total of 6GB data) Rs.1777.
Data Card number is [protected]

First month 2GB has been deducted in first 7 days and i had recharge Rs.127 for additional data of 1GB on 8th march but is also deducted at 1day

on march 22nd i had recharge one more time Rs.127 is also deducted on same day

on mar 28th i had recieved another 2GB data it has been deducted in days. at the time am registering a complaint at aricel customer care (complaint No:[protected] they told to me action should be taken for that complaint with in 48 Hrs. but there is no response

again on aprl 15th and 25th i had recharge Rs.127 which has been deducted on same day. on april 28th i ha d recieved another 2GB data which also deducted with in 5 days. Last one month i am going to the aircel office at regularly for this complaint but there is no response.

But on may 28th they told to me you are used that all the data at quickly. and they given Fake CDR data of my data card usage. Here is the big tragedy.

On that CDR data is said i am using 3175 GB used on prepaid????. How is possible on Prepaid. i Dont know. Please take action against this complaint.
in this process some aircel Hepist are involved . Helpist Numbers are 1317, 1813, 1893, 1883. Hare am attached that CDR data as below

From Date To Date
19-Mar-2013 15-Apr-2013


Final Charge Call Usage Duration (sec) Usage DateUsage Volume (kb) Transaction Type
0.00 N/A 01-Apr-2013 12:24:49 [protected] 28303743.00 aircelweb
0.00 N/A 01-Apr-2013 12:45:10 [protected] 29445400.00 aircelweb
0.00 N/A 01-Apr-2013 13:09:31 [protected] 30478797.00 aircelweb
0.00 N/A 01-Apr-2013 13:33:53 [protected] 34621981.00 aircelweb
0.00 N/A 01-Apr-2013 13:37:14 [protected] 23183303.00 aircelweb
0.00 N/A 01-Apr-2013 13:51:49 [protected] 3722335.00 aircelweb
0.00 N/A 01-Apr-2013 15:25:13 [protected] 24270454.00 aircelweb
0.00 N/A 01-Apr-2013 16:11:23 [protected] 140936.00 aircelweb
0.00 N/A 01-Apr-2013 16:33:00 [protected] 40912415.00 aircelweb
0.00 N/A 01-Apr-2013 16:39:55 [protected] N/A 34621258.00 aircelweb
0.00 N/A 01-Apr-2013 16:41:27 [protected] N/A 31472487.00 aircelweb
0.00 N/A 01-Apr-2013 16:48:17 [protected] N/A 31473528.00 aircelweb
0.00 N/A 01-Apr-2013 16:57:21 [protected] N/A 21633613.00 aircelweb
0.00 N/A 01-Apr-2013 17:35:59 [protected] N/A 1194889.00 aircelweb
0.00 N/A 01-Apr-2013 18:12:01 [protected] N/A 6940051.00 aircelweb
0.00 N/A 02-Apr-2013 18:25:41 [protected] N/A 15761709.00 aircelweb
0.00 N/A 02-Apr-2013 18:35:51 [protected] N/A 9874381.00 aircelweb
0.00 N/A 02-Apr-2013 19:37:40 [protected] N/A 11559142.00 aircelweb
0.00 N/A 02-Apr-2013 20:49:43 [protected] N/A 28493976.00 aircelweb
0.00 N/A 02-Apr-2013 22:19:49 [protected] N/A 28444553.00 aircelweb
0.00 N/A 02-Apr-2013 23:01:49 [protected] N/A 12506054.00 aircelweb
0.00 N/A 03-Apr-2013 09:32:27 [protected] N/A 20181112.00 aircelweb
0.00 N/A 03-Apr-2013 10:23:30 [protected] N/A 21208437.00 aircelweb
0.00 N/A 03-Apr-2013 11:17:49 [protected] N/A 22263281.00 aircelweb
0.00 N/A 03-Apr-2013 12:51:18 [protected] N/A 31469810.00 aircelweb
0.00 N/A 03-Apr-2013 13:02:09 [protected] N/A 29182568.00 aircelweb
0.00 N/A 03-Apr-2013 13:19:17 [protected] N/A 28533216.00 aircelweb
0.00 N/A 03-Apr-2013 13:37:19 [protected] N/A 15012952.00 aircelweb
0.00 N/A 03-Apr-2013 13:56:34 [protected] N/A 18087821.00 aircelweb
0.00 N/A 03-Apr-2013 15:20:40 [protected] N/A 29362989.00 aircelweb
0.00 N/A 03-Apr-2013 16:04:18 [protected] N/A 29065625.00 aircelweb
0.00 N/A 04-Apr-2013 09:16:43 [protected] N/A 33046613.00 aircelweb
0.00 N/A 04-Apr-2013 09:25:53 [protected] N/A 33043993.00 aircelweb
0.00 N/A 04-Apr-2013 09:32:54 [protected] N/A 37766686.00 aircelweb
0.00 N/A 04-Apr-2013 09:36:48 [protected] N/A 33042270.00 aircelweb
0.00 N/A 04-Apr-2013 09:44:08 [protected] N/A 33047063.00 aircelweb
0.00 N/A 04-Apr-2013 09:47:54 [protected] N/A 31470836.00 aircelweb
0.00 N/A 04-Apr-2013 09:52:17 [protected] N/A 10951128.00 aircelweb
0.00 N/A 05-Apr-2013 09:37:04 [protected] N/A 31474339.00 aircelweb
0.00 N/A 05-Apr-2013 10:16:34 [protected] N/A 14827426.00 aircelweb
0.00 N/A 05-Apr-2013 11:15:59 [protected] N/A 486.00 aircelweb
0.00 N/A 05-Apr-2013 11:32:38 [protected] N/A 1013768.00 aircelweb
0.00 N/A 05-Apr-2013 16:56:51 [protected] N/A 869524.00 aircelweb
0.00 N/A 06-Apr-2013 09:42:26 [protected] N/A 27586961.00 aircelweb
0.00 N/A 06-Apr-2013 10:39:51 [protected] N/A 9360709.00 aircelweb
0.00 N/A 08-Apr-2013 09:24:36 [protected] N/A 30491508.00 aircelweb
0.00 N/A 08-Apr-2013 09:52:25 [protected] N/A 27672683.00 aircelweb
0.00 N/A 08-Apr-2013 10:36:26 [protected] N/A 33660871.00 aircelweb
0.00 N/A 08-Apr-2013 11:05:17 [protected] N/A 34847845.00 aircelweb
0.00 N/A 08-Apr-2013 11:17:42 [protected] N/A 31468208.00 aircelweb
0.00 N/A 08-Apr-2013 11:21:41 [protected] N/A 29986367.00 aircelweb
0.00 N/A 08-Apr-2013 11:34:31 [protected] N/A 26877713.00 aircelweb
0.00 N/A 08-Apr-2013 12:13:17 [protected] N/A 7168206.00 aircelweb
0.00 N/A 08-Apr-2013 19:10:35 [protected] N/A 14839286.00 aircelweb
0.00 N/A 08-Apr-2013 19:54:14 [protected] N/A 1161627.00 aircelweb
0.00 N/A 08-Apr-2013 20:04:14 [protected] N/A 3697490.00 aircelweb
0.00 N/A 09-Apr-2013 08:46:05 [protected] N/A 16777069.00 aircelweb
0.00 N/A 09-Apr-2013 09:47:12 [protected] N/A 3752929.00 aircelweb
0.00 N/A 09-Apr-2013 11:44:32 [protected] N/A 3145995.00 aircelweb
0.00 N/A 09-Apr-2013 11:51:36 [protected] N/A 1467.00 aircelweb
0.00 N/A 09-Apr-2013 11:51:47 [protected] N/A 5385268.00 aircelweb
0.00 N/A 09-Apr-2013 12:43:16 [protected] N/A 9155820.00 aircelweb
0.00 N/A 09-Apr-2013 13:52:56 [protected] N/A 33125.00 aircelweb
0.00 N/A 09-Apr-2013 15:14:11 [protected] N/A 3094768.00 aircelweb
0.00 N/A 09-Apr-2013 15:46:43 [protected] N/A 21546895.00 aircelweb
0.00 N/A 09-Apr-2013 16:33:31 [protected] N/A 331810.00 aircelweb
0.00 N/A 09-Apr-2013 22:05:01 [protected] N/A 17541856.00 aircelweb
0.00 N/A 09-Apr-2013 22:40:14 [protected] N/A 11560.00 aircelweb
0.00 N/A 09-Apr-2013 22:42:38 [protected] N/A 13039513.00 aircelweb
0.00 N/A 09-Apr-2013 22:55:13 [protected] N/A 30769977.00 aircelweb
0.00 N/A 09-Apr-2013 23:17:33 [protected] N/A 16829910.00 aircelweb
0.00 N/A 10-Apr-2013 09:38:34 [protected] N/A 33042431.00 aircelweb
0.00 N/A 10-Apr-2013 09:42:41 [protected] N/A 40606442.00 aircelweb
0.00 N/A 10-Apr-2013 10:15:45 [protected] N/A 22262046.00 aircelweb
0.00 N/A 11-Apr-2013 07:14:08 [protected] N/A 22268542.00 aircelweb
0.00 N/A 11-Apr-2013 08:03:35 [protected] N/A 23701237.00 aircelweb
0.00 N/A 11-Apr-2013 08:57:20 [protected] N/A 25317739.00 aircelweb
0.00 N/A 11-Apr-2013 09:40:31 [protected] N/A 9355323.00 aircelweb
0.00 N/A 11-Apr-2013 13:46:52 [protected] N/A 21522135.00 aircelweb
0.00 N/A 11-Apr-2013 21:33:08 [protected] N/A 20188263.00 aircelweb
0.00 N/A 11-Apr-2013 22:20:23 [protected] N/A 30067460.00 aircelweb
0.00 N/A 11-Apr-2013 23:15:33 [protected] N/A 622582.00 aircelweb
0.00 N/A 12-Apr-2013 10:44:49 [protected] N/A 26341568.00 aircelweb
0.00 N/A 12-Apr-2013 11:18:32 [protected] N/A 26321920.00 aircelweb
0.00 N/A 12-Apr-2013 17:09:56 [protected] N/A 1656934.00 aircelweb
0.00 N/A 12-Apr-2013 17:11:51 [protected] N/A 4126696.00 aircelweb
0.00 N/A 12-Apr-2013 17:41:13 [protected] N/A 273395.00 aircelweb
0.00 N/A 12-Apr-2013 18:07:20 [protected] N/A 37765561.00 aircelweb
0.00 N/A 12-Apr-2013 18:13:54 [protected] N/A 32653045.00 aircelweb
0.00 N/A 12-Apr-2013 18:24:06 [protected] N/A 6900737.00 aircelweb
0.00 N/A 12-Apr-2013 18:35:12 [protected] N/A 1210286.00 aircelweb
0.00 N/A 12-Apr-2013 18:49:13 [protected] N/A 1116450.00 aircelweb
0.00 N/A 12-Apr-2013 23:43:00 [protected] N/A 6091698.00 aircelweb
0.00 N/A 12-Apr-2013 23:53:04 [protected] N/A 10916031.00 aircelweb
0.00 N/A 13-Apr-2013 00:03:13 [protected] N/A 33044257.00 aircelweb
0.00 N/A 13-Apr-2013 00:08:35 [protected] N/A 40913341.00 aircelweb
0.00 N/A 13-Apr-2013 00:11:34 [protected] N/A 31472170.00 aircelweb
0.00 N/A 13-Apr-2013 00:13:35 [protected] N/A 34618576.00 aircelweb
0.00 N/A 13-Apr-2013 00:16:06 [protected] N/A 33045085.00 aircelweb
0.00 N/A 13-Apr-2013 00:19:05 [protected] N/A 31473263.00 aircelweb
0.00 N/A 13-Apr-2013 00:23:02 [protected] N/A 34619571.00 aircelweb
0.00 N/A 13-Apr-2013 00:26:35 [protected] N/A 33047407.00 aircelweb
0.00 N/A 13-Apr-2013 00:30:34 [protected] N/A 37764505.00 aircelweb
0.00 N/A 13-Apr-2013 00:36:05 [protected] N/A 36195046.00 aircelweb
0.00 N/A 13-Apr-2013 00:42:31 [protected] N/A 31470875.00 aircelweb
0.00 N/A 13-Apr-2013 00:46:42 [protected] N/A 31468351.00 aircelweb
0.00 N/A 13-Apr-2013 00:52:59 [protected] N/A 45635724.00 aircelweb
0.00 N/A 13-Apr-2013 00:56:30 [protected] N/A 31469533.00 aircelweb
0.00 N/A 13-Apr-2013 01:00:37 [protected] N/A 31474966.00 aircelweb
0.00 N/A 13-Apr-2013 01:02:58 [protected] N/A 33044824.00 aircelweb
0.00 N/A 13-Apr-2013 01:06:36 [protected] N/A 39343137.00 aircelweb
0.00 N/A 13-Apr-2013 01:11:33 [protected] N/A 34620895.00 aircelweb
0.00 N/A 13-Apr-2013 01:16:52 [protected] N/A 33046118.00 aircelweb
0.00 N/A 13-Apr-2013 01:20:31 [protected] N/A 31474561.00 aircelweb
0.00 N/A 13-Apr-2013 01:24:35 [protected] N/A 12207870.00 aircelweb
0.00 N/A 15-Apr-2013 16:37:18 [protected] N/A 4076227.00 aircelweb
0.00 N/A 15-Apr-2013 16:51:40 [protected] N/A 30977461.00 aircelweb
0.00 N/A 15-Apr-2013 17:26:55 [protected] N/A 28990034.00 aircelweb
0.00 N/A 15-Apr-2013 18:14:44 [protected] N/A 30918350.00 aircelweb
0.00 N/A 15-Apr-2013 18:50:47 [protected] N/A 14168219.00 aircelweb
0.00 N/A 19-Mar-2013 17:19:14 [protected] N/A 31133105.00 aircelweb
0.00 N/A 19-Mar-2013 17:31:13 [protected] N/A 31472688.00 aircelweb
0.00 N/A 19-Mar-2013 17:45:56 [protected] N/A 14006425.00 aircelweb
0.00 N/A 19-Mar-2013 18:22:28 [protected] N/A 6425197.00 aircelweb
0.00 N/A 20-Mar-2013 21:12:07 [protected] N/A 33954153.00 aircelweb
0.00 N/A 20-Mar-2013 21:49:01 [protected] N/A 31473973.00 aircelweb
0.00 N/A 20-Mar-2013 21:51:02 [protected] N/A 33046111.00 aircelweb
0.00 N/A 20-Mar-2013 21:55:01 [protected] N/A 42488386.00 aircelweb
0.00 N/A 20-Mar-2013 21:59:40 [protected] N/A 33045458.00 aircelweb
0.00 N/A 20-Mar-2013 22:03:05 [protected] N/A 16214808.00 aircelweb
0.00 N/A 21-Mar-2013 14:38:32 [protected] N/A 29402282.00 aircelweb
0.00 N/A 21-Mar-2013 15:13:12 [protected] N/A 832927.00 aircelweb
0.00 N/A 21-Mar-2013 18:25:42 [protected] N/A 39341284.00 aircelweb
0.00 N/A 21-Mar-2013 18:29:33 [protected] N/A 34620044.00 aircelweb
0.00 N/A 21-Mar-2013 18:31:31 [protected] N/A 19689643.00 aircelweb
0.00 N/A 21-Mar-2013 22:05:56 [protected] N/A 10398750.00 aircelweb
0.00 N/A 21-Mar-2013 22:18:04 [protected] N/A 5414892.00 aircelweb
0.00 N/A 21-Mar-2013 22:22:45 [protected] N/A 33048409.00 aircelweb
0.00 N/A 21-Mar-2013 22:26:53 [protected] N/A 31473503.00 aircelweb
0.00 N/A 21-Mar-2013 22:31:08 [protected] N/A 37765112.00 aircelweb
0.00 N/A 21-Mar-2013 22:34:54 [protected] N/A 33047359.00 aircelweb
0.00 N/A 21-Mar-2013 22:38:24 [protected] N/A 26399009.00 aircelweb
0.00 N/A 23-Mar-2013 14:59:03 [protected] N/A 12254751.00 aircelweb
0.00 N/A 23-Mar-2013 15:09:22 [protected] N/A 6053506.00 aircelweb
0.00 N/A 23-Mar-2013 15:53:42 [protected] N/A 13750811.00 aircelweb
0.00 N/A 25-Mar-2013 14:42:07 [protected] N/A 15630140.00 aircelweb
0.00 N/A 26-Mar-2013 13:30:03 [protected] N/A 30941513.00 aircelweb
0.00 N/A 26-Mar-2013 14:01:14 [protected] N/A 5327212.00 aircelweb
0.00 N/A 26-Mar-2013 14:25:25 [protected] N/A 57512.00 aircelweb
0.00 N/A 26-Mar-2013 15:18:50 [protected] N/A 10536812.00 aircelweb
0.00 N/A 26-Mar-2013 15:51:10 [protected] N/A 329606.00 aircelweb
0.00 N/A 26-Mar-2013 18:17:27 [protected] N/A 4169223.00 aircelweb
0.00 N/A 28-Mar-2013 16:31:05 [protected] N/A 24956344.00 aircelweb
0.00 N/A 28-Mar-2013 17:34:45 [protected] N/A 4544307.00 aircelweb
0.00 N/A 29-Mar-2013 10:31:22 [protected] N/A 12147824.00 aircelweb
0.00 N/A 30-Mar-2013 06:05:54 [protected] N/A 25481135.00 aircelweb


Total KB Used [protected].00

Total Mb used 3251950.67

Total Gb used 3175.73

Hi my name is Sarath R i am an aircel subscriber. my aircel no. is [protected] ,Aircel video club has been automatically subscribed in my no. The amount of rs. 10 has been deducted every week. i hav also called customer care but i do not get positive response for my complain. Pls deactivate this service from my aircel no. as soon as possible. Thank u.

AIRCEL has activated pplay in my mob nos: [protected] without my permission and deducting my amount whenever i am recharging. they have deducted more than 100 rupees in 2 weeks. So its my request please deactivate it ASAP.
Chandana Basu
[protected]

Requested sir / madam

my cell no: [protected].
my name : IRFAN SHAIKH

actually I was recharge my cell three day ago 98 Rs but I want to recharge 97Rs because I want 400mint Talk time
that I was call 121 customer care has he promise me after 1 hours he change recharge value as per I required 97 but till time this not happen …. Please do need full it's urgent
Please call me I m waiting

thanks n regard
[protected].

Dear Sir,

I have an aircel no. [protected], in this no. a full song download service has been subscribed with out my consultation and blindly deducting Rs. 5/- everyday. I tried a lot to unsub the above service according to their service reply sms, but all time I found the customer care service representative busy. Ultimately I had to complain against this in the consumer forum. Aircel service is just forcing customer to subscribe any service as their wish which is very illegal.Actually i wants to impart some slangs against the aircel service. So. I wants the FSD service to be stopped other wise I must use slangs languages and remove the sim from my handset at last.

Somnath Kuar
[protected]

Myself Vivek pareek holding AIRCEL mobile no [protected], my mobile no is disconnected without any reason. If i call customer care then they are not giving any appropriate answer/reason. Sometimes they say you have not recharge and sometimes they said there was no usage.

But both of above are fake, i am using the number continuously with recharge. Even there customer care people are uneducated and they themself even dont know what they are talking.

please help on this issue.

regards
Vivek Pareek
Ahmedabad - Gujarat

Hi All,

I have converted my mobile number from Tata Docomo about three months ago. My usage will be around Rs.1500 every month.

After I converted to Aircel, I wrote a mail to increase my credit limit. Even after I paid the bills properly for two months, if my outstanding amount reached just Rs. 300, Aircel disconnected my outgoing calls. This happened three times in these three months.

Even after writing so many mails, there is no response from Aircel.

I am writing this complaint not for my problem. Please dont choose aircel. Their network is very poor. They are charging unnecessary charges for internet.

Please never choose Aircel. This is the worst service I have ever seen.

Regards,
Rajesh

I had subscribed to a service WAPPI98 of Aircel for 1 month. It is an Auto renewal pack so it gets automatically renewed every month. Thus, I unsubscribed to this pack to stop auto renewal of the service. I received a message from AIRCEL confirming the deactivation of the service which is still saved in my inbox. But again after 1 month, the service got auto renewed and balace of Rs.98 got deducted. Further I am unable to contact the customer care executive to lodge my complaint.
Seeking Help.
Ayush Khandelwal

14th May (8:40 pm) -
Subscription to Music connect (VAS) activated without my knowledge or consent. Balance deducted. SMS received confirming both.
Complaint made instantly to customer service @ 198 (complaints redressal). Customer care executive deactivated the said service instantly. SMS confirmed the same. Customer care also promised refund of deducted balance amount within 24 hours. Upon multiple requests made by me, no complaint or docket or ticket number was provided.
After 24 hours, balance was not refunded.

22nd May -
Sms received confirming subscription to PPlay (VAS). It also said recharge to continue. Again, done without consent or knowledge.

Called customer care. Mentioned both incidents. This time they were kind enough to provide a complaint number (1-[protected]) for the issue on May 14th.
Stipulated time for redressal was 72 hours (ending on 24th May). More than 72 hours have passed, no resolution/refund/redressal yet.
Complained on www.aircel.com by logging into "My account" section on website. Found complaint number 1-[protected] active. Stated new complaint regarding May 22nd issue online (complaint no. - 1-[protected]). SMS confirms both complaints with their respective numbers to be resolved or reverted by 24th May.

25th May -

3am - Noticed balance deducted for no reason. No calls made or sms sent or internet used. Again, out of the blue.
7:51 am - SMS confirming subscription to PowerPlay (VAS) renewed for 2 days.
2:00 pm - Balance check. Further balance deducted. No phone calls were made or services used.
2:44 pm - Unable to reach customer care or any help online. Unsubscribed from PowerPlay (VAS). SMS confirmed it.

Currently, there is no resolution. Cannot reach customer care due to their heavy downtime and "customer care executives" constantly busy. Cannot log in to "My account" section on www.aircel.com to see status of complaints or make new complaints. I have been using Aircel prepaid services for about 7 years now.

Any suggestion from this forum or elsewhere would be much appreciated.

Regards
Sayan Goswami
Kolkata, WB

*All dates are in 2013.

I've been registered to various Value Added Services by you without my consent. I request you firmly to stop all Value Added Services (Full Songs Download Pack etc..) at the earliest.

Thank you in advance.

Soyuz Sharma

MSISDN: [protected] (NCPR Reg. No. S[protected])
ICCIC:[protected]
IMSI: [protected]

Address:
House No.5, Sachal Path, Six Mile
Guwahati, PIN: 781022
P.O: Khanapara, PS: Dispur
Landmark: Nagaland House

Aircel video club has been auto activated in my mobile no. My no is [protected]. Aircel has charged rs. 10 for the activation and also sent me a sms saying that after 7 days rs 10 will be charged again.
After that they have reactivated my no consequently 5 times.Whenever I try to call the customer no 121
they are giving answer or are putting me on hold.
Kindly deactivate this service as soon as possible and refund me the money that has been deducted already because of your carelessness.