Aircel Complaints & Reviews

Hi,
We have purchased the Aircel 3G data card and 2 sim cards for 799 postpaid plan on December,When we connected we got not more than 30kbps where as it was promised to give 7.2mbps, we complained to customer service, they sent one network engineer for the investigation, after investigation he confirmed that problem is with network and told he will be informing the same to higher authority.
We could not use the available 10gb of data but paid Rs 850/-, then next month also we were complaining everytime but used to get only auto forwarded mails but nothing else, fed up of them and used the data card for 10gb by moving to other place where there is good network.
But everytime we cannot go to good network area for browsing hence we mailed service provider to cancell the data card connection as we were fed up with those guys, but they did not cancell the connection but we were getting bill everymonth, we were really fed up woth them, hence we removed the sim and kept them aside, still we are getting calls to alternative number and mails to pay the bills and our bill is growing day by day and they are not ready to cancell also.
Today one lady called (her Number:[protected])and spoke really bad and giving us warnings like "Legal notice" and all, how can these service provider can harrass the girls by giving these kind of so called "Dhamkis".
Please take it as high priority and provide me the justice.

We purchased and using the data card in Bangalore

Yours
Jay

Hi,

My dad using mobile number [protected] in Aircel Tamilnadu a circle. I have
done an online topup recharge of Rs.135 from my Axis bank online account(From karnataka) and expecting a talktime of Rs.150 but it is not recharged.

I done 3 time recharge via my account to the same number
Because at first time when i click submit button, i got error as "Selected operator service not available"
Then second time i clicked, then i got same error. Then i clicked for third time.So totally, Rs 405 was deducted from my account.

My money got deducted from my account without any talktime given to
me. I felt cheated that instead of giving me Rs 405 talktime you have
given me zero ( 0) talk time and looted my Rs. 405.

I tried reaching customer care multiple times and unable to contact customer care.

Please clarify.
Charles

i have activated the aircel 3g morning service,also got message as 3g activated but when i have tried moring after 6 o clok not able to browse aslo want 3g setting

Respected Sir,
With due respect and humble submission, I am Jagannath Sahu, age 30, Padmapur, Cuttack-754200 file a Complain against Aircel Company due to, they are activated Sayari packwithout any information for which they had deducted Rs.30/. when I call to customer care of this company they are not receiving and the says its busy.

This Company has activated different types of Service pack, like Sayari Pack, Ring tone. Cricket Pack, News Pack, Bhajan, Melodious Song etc without any information to Customer which irritate the Customers.

Hence You can Charge a Large Amount against this Company for which consumers are not suffering.

Therefore , it is requested that please give me justice about above matter.

Thanking You.,

Yours faithfully

JAGANNATH SAHU,
M-[protected]

Aircel customer care have activated the Dialer Tune on my number [protected] without my prior permission and knowledge.This is the 3rd time they have activated a service without my knowledge and deducted the balance from my prepaid account.When I asked them to refund the deducted amount they refused to to this.

I m Soumen Kundu , a good customer of Aircel ,spend min 300+ rs monthly.
But Aircel Company not able to give proper service to me. It Customer Care Service is so complicated and easily i cant able to set a good Caller Tune.
so sad.

i like to do porting in tata docomo from aircel, they are rejecting my porting and i call to customer care they gived me stupid excuses.so plz help me for doing to porting to tata docomo.

Aircel video club has been auto activated in my mobile no. My no is [protected]. Aircel has charged rs. 10 for the activation and also sent me a sms saying that after 7 days rs 10 will be charged again. Kindly deactivate this service as soon as possible.

Dear sir,
Please kindly unsubscribe aircel mobile pocket music service for my mobile [protected] today itself. I have complaint to customer care also but there is no response. so please take necessary action.
Thank you

Dear Sir,
I lost my mobile with a sim card no [protected] while I was trvelling from shiridi to Gulbarga

Please block this no [protected] (Aircel)


Rgds
Madhavi

Mobile Number Portability Problem (switch to Airtel from Aircel- no. [protected])
I had requested for my number to be ported to Airtel from Aircel- no. [protected] on 16 March 2013 and got a porting code DX493189. I was Never contacted by any calling agent from Aircel. Today i.e . on 1st april 2013 i got a message from airtel saying that "Request Rejected by Donor as the porting code done not match the donor allocated porting code for this number". I called many a times to aircel customer care but they are always busy.Still, my number has not been ported out from Aircel to Airtel so far.Also i want to deactivate some aircel services but nobody picks up the call hence in a big trouble.
Plz look into this matter as this is not the first time that this has happened.

Sumit Kumar Dwivedi,
Mobile no. [protected]

My aircel number is [protected] and i regret to say that aircel is cheating by activating services by themselves and then they deduct the balance! I still dont know why my balance became zero suddenly and they said some service has been activated! I tried to call customer care but there is some technical problem or the executives are always busy that they wont attend!! I want all services to be cancelled. Thank you!

Hey, Sumit here.
SIM No. [protected]
E-mail- sumit.[protected]@gmail.com

There is really bad network in my SIM card since a month. I got my Rs. 98 2G netpack. For that day speed was lesser about 15 kbps downloading in my Karbonn A5 Android device, but since next day, it reduced upto 5 kbps only.Right niw speed is below 1 kbps.It is really bad, and i wonder why had i got my netpack for. There is problem in establishing a connection after calling. The customer support no. 198 has all lines busy, so I called no.121, they told me that it is a network problem and I must file a complaint at customer support 198 and ensured that all libes will be cleared by the next time I call. Since 3 days, it isn't clear.
This problem is irritating me.Please do get a proper solution for it very soon.
Waiting for reply.
Sumit Mishra
Faizabad-224001

Hi, I have purchased Aircel Dongle and I CANT register on 3G network for a prolonged period of time . It barely gives any data while its on 3G and then automatically registers on 2G service.
No.[protected]

SIR, I HAVE BOUGHT A AIRCEL 3G SIM WITH A PLAN OF RS.277 FROM A SHOP IN MY CITY AND I AM USING A LAVA MULTISIM DONGLE. BEFORE BUYING THE SIM, I ASKED THE CUSTOMER CARE ABOUT THE PLAN AND I ASKED WHETHER THIS SIM CAN BE USED IN LAVA MULTISIM DONGLE OR NOT. THEY ASSURED ME THIS SIM CAN BE USED IN ANY DONGLES AND THEY ALSO ASSURED ME THIS PLAN CAN BE USED USING LAVA MULTI SIM DONGLE ITSELF. WITH THEIR ASSURANCE ONLY I BOUGHT THIS SIM([protected]) WITH RS.277 PLAN. AFTER ACTIVATING THE SIM I COULD NOT ACCESS THE OFFER PLAN. I TRIED FOR THE HELP FROM CUSTOMER CARE, BUT THEY DISCONNECTED MY CALL AND IT IS SAID THAT THE OFFICIALS WERE BUSY. I HAVE TRIED MORE THAN 10 TIMES AND I COULD NOT COMPLAINT ABOUT IT IN THE CUSTOMER CARE. SO I CALLED THE CUSTOMER CARE FROM OTHER SIM AND THEY ALSO TOLD THIS PLAN CAN BE USED IN ANY DONGLES. I TRIED MANY TIMES FOR ACCESSING THE INTERNET BUT I AM UNABLE TO ACCESS. THE CUSTOMER CARE PERSONNEL ALSO NOT GIVING ME ANY PROPER RESPONSE FOR MY COMPLAINT. DUE TO THE AIRCEL INDIA'S CUSTOMER CARE'S NEGLIGENCE AND FALSE INFORMATION, I HAVE LOST RS.277 AND FOR ABOUT FIVE DAYS I LOST MY TIME AND GOT FRUSTRATED BECAUSE OF THEM. KINDLY HELP ME AND GET ME JUSTICE.

i did an Ez-Recharge 2-3 days back from a shop...i received the message but the recharge did not happen, the balance was not credited into my a/c..
i talked to customer care but in the middle of my query they transfer calls & the line gets disconnected...after 20-25 attempts i was finally able to talk to them & i was just provided with this information that the recharge was not succesful...So now when i go to the Retailer(shop owner) he tells me that money from his phone has been deducted & he doesn't know anything about it...i still have that Ez-Message with me...now who will give my 26 rupees..& how will i get my Rs-26 back ..please please HELP...my no. is-[protected]

Aircel prepaid sim card not activated even after submitting all the required documents to mobile store barrackpore, kolkata , west bengal on 25/3/2013. Initially I was promised that the sim card will be activated in next 48 hours but till today my new aircel prepaid sim card is idle. When I called up Aircel call center they told me they were very sorry but never told me why the delay was and advised me to contact the person from whom I have purchased the sim card. When I asked if any escalation can be done to the next level the person who was on the phone just disconnected my line. Shocked yet not given up hope, as the sircel agent from whom I have purchased the sim card promises me of a deadline 9 p.m next day (everyday) but only to come up with wired excuses next day like holi,aircel office shifted etc. Now I have also given up hope of ever my aircel sim card will be active or not, strange I just wonder hoe much time does takes to activate a prepaid sim card when all your documents are in place.

Hello ,,my name is CP Singh,, my aircel no is [protected] ,
my complain is about automatic suscription of aircel pocket store of rs 5 ,, and they not picking calls on customer care ,showing busy ,,
This pack has been resuscribed 3 times,,,,,,,so please help me ,,,

cancel the store pocket internet please as fast as possible and refund my money on my card
my no is [protected]

*** Fake 3G speed plans from Aircel - No resolution in last 3 months on complain ID - 1-[protected]. I tried to contact Aircel sales executive, Aircel customer care L1, L2 team but there is only a response that your complain is open but no resolution yet. ****

I am from Bangalore circle.
3 months ago one Aircel sales executive offered me an Aircel postpaid 3G plan (dongle plan) of Rs. 499. According to that plan, he said that I'll get up to 3.2 Mbps speed until my data usage will reach to 3 GB and post that speed will decrease to 128 Kbps. I purchased that plan and started using Aircel services.

From very first day of service, I notice that speed was so poor that even I was not able to open my mail properly. Most frequently speed was between 20 kbps to 30 kbps (but sometime 296 kbps). I called to customer care and and registered complain ID - 1-[protected]. After 1 day I got call from Aircel to confirm current speed status, that time I checked that speed was good and provide my feedback. But After 1 hour issue reoccurred. I again called to customer care and again same thing repeated. This time I told them speed is good now but this issue reoccurred after feedback call, so resolve it permanently. From that time I am continuously following up with Aircel team but there is no resolution. I post the same complain on Aircel home page complain portal but there was no response mail/call. I also tried to reach Aircel customer care L2 level manager (Supratim Das), but he said that complain ID - 1-[protected] is open for it and we are looking into it. He also said that they will contact me within 24 hours with some update, but again there is no update/resolution response from Aircel. Even there didn't contact me.

Can you please tell me that:

Is there any specific time limit to resolve any customer complain query as I am following up from last 3 months.
For how long time you want to keep open this complain ID - 1-[protected] without any action.
What about last 3 months bill charges which were paid by me for a such service/plan which was never provided to me?

I purchased the plan because Aircel commited to provide me a speed of 3.2 mbps, but I never get that speed and in last 3 months there is no resolution on my complain (complain ID - 1-[protected]), and complain ID is still in open state. I want to make one thing very clear that further I am not going to make any payment for any such service/plan which was never provided to me by Aircel. I'll start paying bill only after issue resolution and once Aircel will start providing me committed service level. Please don't send me any bill for such service which is not being provided by Aircel. Even they are not responding me properly.

Note :

There is no signal problem, signal strength is very good.
Issue remain always (even from that first day of new billing cycle)
Aircel plan number - [protected]

Please help me to get resolution on this speed issue. I hope that I'll get a resolution here. Thanks...!


Regards,
Anil
[protected]@gmail.com