Aircel Complaints & Reviews

Though Aircel Tariff Plan is so attractive that anyone will be willing to go for Aircel plan .. but it is just for a month or two after that it becomes a nightmare and headache... They are number one cheat and hopeless service...
-They sucks money from the account like anything.
-Calling customer care does not help at all.
-After any new data plan activation still money will be keep deducting as normal plan.
-Roaming and Network is serious problem once go out of Bangalore..
-I traveled to Mangalore... I was on Roaming networking with Docomo the very provider I left.
-On Roaming I was shocked when I was charged outgoing each SMS Rs.3.50 Paisa..

I am really regretting that I left Tata Docomo and now I am going back to Docomo.. I would advice those who are considering for Aircle please refrain or just get a new SIM ... so that you can destroy if you not happy but never go for MNCP ..

Regards
S.Ali
My mobile number attached

My west bengal aircel number is [protected]
i have taken this sim more than 15days ago but because of some problem at the delears end my connection takes more than 15days to get activeted.but i am now in roaming in Kolkata and cant be able to dial the document verification number 56059 .please give me any alternate number or verify it
sim is registered to- Suman Chakraborty
focument provided - Voter Id card
no- UEC0811893
address: Jessor road Uttarpaschipangsh,Chhaygharia,Bongaon,North 24 parganas
743704

I am using Aircel from more than two years. I recharged pocket internet @98 Txn No.[protected] on 9th of April 2013 at 10:02PM which was valid till next 30 days i.e. 8th of May 2013 till 23:59:59 hours. I deactivated my data network connection on 00:00:48 hours on 9th of April then I had a balance about Rs. 50.00 (Approx.). When I wanted to call on I found I have ZERO (0) balance. I called Mr. Bishal on customer care (198) to know about the unnatural deduction of my account balance, who burke the matter saying updated deduction record will be available only after 24 hours and did not gave me any complain number.

When I emailed Aircel Kolkata customer care they replied me that they do not have the record of recharge. Reply of their email pasted below :

Kolkata - Care (E)
4:23 PM (43 minutes ago)

to me

Images are not displayed. Display images below - Always display images from care.[protected]@aircel.co.in
Dear Mr. Mukherjee,

Greetings of the day!

This has reference to your e-mail dated[protected] regarding your Aircel number [protected].

We would like to inform you that as validated from our system recharge of INR 98 were unavailable on[protected].

It is our constant endeavor to provide seamless customer service to our valued customer and it is our pleasure to serve you and look forward to your valued patronage.

For any further assistance, please feel free to contact our Customer Care representatives at:

121 –Chargeable (in case of Queries / Products / Services) or 198-Toll Free (in case of Complaints) from your local Aircel mobile
Or
Visit your nearest Aircel Store (To get address SMS “STORE”<>Pin Code to 121 toll free)
Or
Visit our official website www.aircel.com
Or
E-mail us at: care.[protected]@aircel.co.in

Assuring you the best of our services at all times.

Regards,
Aircel Customer Care Desk
Dishnet Wireless Ltd.
Kolkata

I want to know should I get my balance back again?
Don't I have the right to know about such deduction?
Many telecom customers are harassed such way everyday every time. Is it justified.
I want my mobile balance back again.

i have received one mms. but I am not able to download or view the mms. its showing downloading failed again & again. my mobile no is [protected]. the MMS is about to expired tonight. please help me at earliest. I have got aircel gprs active also so that i can download the image. I have mms settings also. why this is happening i didn't understand. kindly solve my request at earliest.

Aircel video club has been auto activated in my mobile no. My no is [protected]. Aircel has charged rs. 10 for the activation and also sent me a sms saying that after 7 days rs 10 will be charged again. Kindly deactivate this service as soon as possible.

the customer care representatives are rude , and absolutely incompetent . I have had to call them a number a times . They dont know how to reply to questions . Like a machine , they keep on repeating memorised lines . They dont understand what's being said !
Oh, and secondly , it takes a wait of TEN MINUTES to talk to a representative ! People are not jobless here , to sit and wait for them for ages !
So please take it to the higher authorities for your own company's good.

I have not subscribe any "Reality packs (MTV & Colors)" on my mobile number [protected] but it has been activated automatically by Aircel mobile service provider without my consent. Please unsubscribe this pack from my number immediately since it is charging 1 Rupee each day.

My Aircel no. is [protected]. On 21.04.13, I've recharged my account by PI 98 which is valid for 30 days. But from 03.05.13, I am not able to connect the internet. It displays as "connection closed by network". Also I've recharged my account by Rs. 10 on 21.04.13. But it deducts all the balance without my concern. I've contacted their customer care several times, but they did not solve the problem. What can I do for this?

Neroj Chowdhury

[protected]

i recharged my phone [protected] almost 3hours ago unlimited aircl to aircl calling fr 30 days.bt balnce has nt reached.i contacted my retailer nd came to know that he has alrdy received the rechrge confirmation email.please help me.the company is not taking my calls.

Hello there, I am a Registered Customer of AIRCEL J&K with a given mobile number [protected],who's connection I have been using from many years, Constantly I have been monitoring their service how they are nabbing people into an eye attractive offers on their GPRS 3G & 2G data packs, Here is the story,I recharged my Aircel number for 10Gb's on 3G Network offer for 997 INR ,It is a pack for 1 month usage ,if a customer finishes these 10 Gb's on time or before time,he will get automatically switched to 2g data till all the 30 days are over. Now what these people have been doing is they are squeezing the data flow after the usage of 5 Gb's or 6 Gb's and then they provide a service in which Customer speed comes drastically down from a supersonic plane to Bullock cart perhaps much worse than that till whole 30 days are over with this same horrible speed. I request you people to catch these white collar thugs and take strict action against them

I have already registered my mobile No.([protected]) with NCPR (Reg No.'S[protected]') on 22.04.2013. But still I am getting Computer generated 'valu added service' call from my service provider:(:( Though it is obviously lesser than the previous. I do not want any value added service call and sms from my service provider.

Regards,
Debdeep Ganguly
[protected]
Pune, Maharashtra

My Phone Number is [protected].

i am getting calls from your [protected],[protected],[protected] from your IVR Marketing Services.

it creates so many problems in my work or in Travel.

How to unsubscribe these kind of IVR Receiving calls.

Please Guide and Another Number also same Issue.

I seen aircel revised Prepaid Tariffs as per Telecom Consumer Protection Regulation 2012* in its official website..(*All the prepaid products including stock in the market have been revised as per Consumer Protection Regulation 2012. Please refer to the above link for details o[censored]pdated tariffs.. Call Forwarding Charges applicable are as per base tariff of respective tariff plans.) .. i recharged for 144rupee.. but cant get the benefit.. if i call and ask customer care , no proper response.. (call timings - 10.55 and 10:59 am , may 5th ).. please register my complaint for displaying fake information or unavailable info in company website or else make me to get benefit for that 144 rupee....

So, I bought this Aircel data card and enabled the pospaid plan for 999 each month with 10GB of 3G data and unlimited 2G data post that. I bought the datacard on 11th April 2013 and used if for downloads and browsing. The speed was amazing and eventually the 3G data was used (I believe) and I received the bill on 28th April by email, billing period being 26th of every month. Exactly from 26th April the 3G data was re-enabled and the speed was amazing again and I am sure it lasted for 4 more days. I can honestly say that a maximum of 3 - 3.5 GB data was downloaded by me. The network became slow from 2nd May 2013 till today (4th May 2013) and I was pretty sure that it was in 2G network. I called up the customer care and what I found out was completely astounding. They said my 3G data of 10GB has been over. I literally cannot believe or digest this. I was on the call for almost 20 mins and was transferred back and forth to 198 and 57777 to verify the details but it was of no help.
Firstly,
1. I would not buy a dataplan of 10GB if I had the mindset of emptying it in 5 days.
2. I am not so rich to afford 1200 Rupees for using the data so lavishly for the beginning of the month and using 2G for the rest of the month.
3. The reason I pay is I want a decent package that allows me to download and browse data for a considerable amount of time. Not for just 5 days.
4. I will not at all believe the crap that the customer care is saying that I had used the 10GB. It is a merciless accusation.
5. Why the hell I am not being provided the service of checking the data balance myself. This obviously shows that AIRCEL is cheating it's customers by not allowing them to check their balance but customers are made to believe what the Customer care says.

Even my data usage screen in the Aircel internet application shows 6.69 GB as downloaded data and it was resetted sometime in the middle of April. So at the maximmum less than 4 GB of data was used by me in this 5 days from Apr 26th. (Screenshot attached)

I was provided a 999 plan but in truth, they give a maximum of 3 - 4 GB data and the rest adds up automatically to your 3G balance and in a wink of an eye it is over and onto 2G network. Why such a cheap trick to cheat customers ? When will you guys provide the service in quality rather than being money minded. If there is someone out there who can voice this, please do so. I am a Victim and I just cannot believe the I was fooled so badly. Please DO NOT subscribe to AIRCEL Postpaid services unless this data checking option is implemented by Aircel.

Dear sir, my mob no.[protected] and porting code is RZ715376 its a reliance (mah). I have request on 23/4/13 for porting in aircel but still is pending from your side..plz accept my request i want to be part o[censored]r service which provide best voice quality and low tariff.
Thanks & regards

To
MR. Vipul Saurabh
National Head Operations & Customer Servcies at Aircel

Sir,
With a deep sense of regret at last I am writing this mail to your desk. I am a customer of Aircel 3G service (M: [protected]) from Odissa Circle, Bhubaneswar. There were a couple of queries against my 3G connection. So I have been trying to contact customer care division since last 6 days. But to my surprise I noted that, whenever I am calling the customer-care division it is being announced that all the customer-care executives are busy round the clock throughout the week, is it at all acceptable under any condition of circumstances? Formerly I was using BSNL 3G, but due to its poor customer service I switched over to Aircel netwok. But what I have seen with Aircel is far worse so far customer service is concerned.

Even I rang the local applet authority, Madhu Chhanda Nanda ([protected]), but surprisingly her mobile also remains switched off all the time. I have no complaint against the 3G network service of Aircel, rather I am too satisfied. But I am really disgusted about the customer care department. If this is the condition of customercare department, then how Aircel Expects that it will provide the world class service to its customers!

Today I went to local office of Aircel at Fortune towers, Bhubaneswar. Even the gatekeeper (or somebody else standing outside of the office gate) did not allow me to let enter into the office. Such kind o[censored]nprofessional attitude I am observing for the first time in my life. Perhaps the highest authority does not know that how the regional offices are behaving with the customers! Its a shame for them. I am thinking of writing these things to different social network and consumers' forum.

Therefore I am earnestly requesting you to look into this matter.
With Best Regards,

Dr Indrajit Chakraborty
Contact: [protected]

I have aircel number [protected].I took pocket internet rs 14 once but they are auto renew without my permission.This is fraud by aircel company. They have auto renewed 5 times without my permission.If we call customer care they don't say how to deactivate it......I am frustrated and if it is not deactivated i will throw this sim away or i will go for number portability

Dear Sir/Madam,

I am holding Aircel pre-paid connection. Mobile number is [protected].
I received a sms on 17/04/2013 9.10 am:
Full Talk Time + Low Call Rates! Rs.20 =20 FTT & all STD Mobiles at 30p/min. Valid for 30 days! Hurry Offer valid only for 48 hrs!
So, I recharged MRP 20 [207:Txn No.CHR[protected]] to my account on 17/04/2013 10:34 am. My account was just updated with FTT 20 rupees but STD Rate cutter was not activated. I already raised a complaint to the Aircel Customer Care and it was been told that I will be soon receiving an update from them. But I haven't yet received any updates from them. Kindly assist me in resolving my complaint.

Regards.,
R Muniyammal
[protected]

Hi Sir,

I am continously recieveing missed call from the no [protected] at night on my no.As a result I am finding it difficult to sleep.Due to some business reasons I cant change my no.Kindly provide me the details about owner of this no.

AIRCEL discontinued their network coverage without any prior intimation to their consumers. I faced many problems to obtain a Unique Portability Code for my AIRCEL number [protected]. Finally i got one when i filed a complaint in this website. I have applied for MNP using that UPC and i took a new Reliance GSM sim card for that. My new reliance sim has not been activated yet because Aircel is not releasing my number from their network. The UPC validity expired and a had to obtain another UPC DA277214. I had to go Hyderabad for the UPC this time. I once again applied for MNP on 22/04/2013. But, still AIRCEL is not releasing my number from their network and they are not allowing the MNP process to carry out. My alternate number is [protected].