Aircel Complaints & Reviews

Aircel has activated STD37 package for my number([protected]) forcefully. This is really disappointing. You should ask first before activating any package or something.
I dont want this package. Please Remove this package from my number and refund my balance soon.

Dear Customer Care, I would like to express my frustration here about the poor and worst service experience I ever had with Aircel.
I would like to port my number from Aircel to Airtel. I have cleared all the outstanding dues. I have requested 4 to 5 times for the portability. But these Aircel people are not letting me to port out the number. I'm in deep frustration with these Aircel robbery. I would like to inform Aircel that, I'm goin to disconnect all the connections with Aircel. It's a tereble experience. PEOPLE PLEASE STAY AWAY FROM AIRCEL. THEY WON'T PROVIDE PROPER SUPPORT / SERVICE.

I have an Aircel prepaid sim connection from Bangalore, Karnataka. I am Aircel subscriber from 2011. I got into a Prepaid Plan of Rs 77 on 28/02/2013 @ 13:59 from an Aircel Franchise outlet (Koramangala) in Bangalore. As per the plan I should have availed this service till the validity gets over, which is of 90 days. On 12th Apr'13, I noticed that my calls are getting charged higher than the schedule plan. Immediately on the very next day i.e.13th Apr'13(Sat), I walked into to Aircel Franchise Outlet (Koramangala) & registered a compliant; the Reference no is 1-[protected]. I got the message in my cell inbox that the company will revert back by 15/04/2013. But nobody contacted me, I walked again into the same Aircel store after 3 days i.e on 16/04/2013 presuming that being 14th Apr (Sun) as non-0working day. Again I registered the same compliant & got another customer Reference Number 1-[protected]. This time I got a message that they will revert back to me by 17/04/2013.

On 20/04/2013, I walked into the same Aircel store again to inquire about my compliant status. The Aircel staff sent some mails to concern technical department & assured me that by Mon i.e.22/04/2013 it will be resolved or if not then, to call Aircel Escalate team. I called Escalate team on Mon. & he asked me to follow-up the matter back by evening. By evening I couldn't call them as I was busy with my work. Now I am trying to call them the call doesn’t reach them at all. I am really frustrated.

The next problem is, I have already registered myself with NCPR & my Reg. No. is D[protected]. But still sometimes I get text message about some promotional & advertisements. Most recent ones were yesterday whereby I received a text from a mobile no. +91-[protected], I got this scam text stating that I have won 2.35 Cr. as my cell number was select into some lottery draw.

Even I received a text from a mobile number +91-[protected], regarding the advertisement of sale of land.

I am not sure that these numbers are registered under for promotional adverts but as per the TRAI, no number can advertise unless they are registered ones. More over how can I receive these text messages when I have already registered under NCPR?

I hope all my problems get resolve soon.

Regards,
Alex Jacob
Mob: +91-[protected],
e-mail id: [protected]@yahoo.co.in

Dear Sir,

My name is Parul Sachan.Currently i am using aircel prepaid connection,Before 20 days i have received a call from aircel executive and she told me about postpaid connection and i paid the process fee of connection but now from that day they are not responding me and not giving and reply i also tried to call that person but she is not pickingh the call and always told me that this is not my hand now the process is in the hand of technical department,So please help me.

Thanks & Regards
Parul Sachan
Mob: [protected]

Respected Sir/madam,

I am Salil Joshi My mobile number is [protected] (Aircel) Postpaid. I'm using this number since 2012. Now I want to port out my existing mobile number to Airtel. But Aircel service provider not allowing me to port out. Simply they are rejecting my application for silly reasons even though i'm submitting proper documents. I tried porting at-least three times in last 2 months. Simply they are telling system related problem. I also have lodged compliant for improving service quality on 18 March 2012. till no action has been taken ti improve it. Because of Aircel's bad network signals i have lost many job opportunities. So only i'm urging to port out. Please help me. Please do the needful.

Yours truly,

Salil Joshi

i have activated Rs.61 sms pack on my aircel number on 21/04.2013, which provides free sms Aircel to Aircel (unlimited local and national) and aircel to other 510 sms free, but when I send sms it applies Rs.1 for aircel number and no charge for other number, it is not fair. and customer representative gives wrong information everytime. i want to lodge a complain.

I have done recharged of 77 on my aircel number [protected] on 8 April 2013 that pack includes rate cutter + free sms + onnet loal seconds.... i didn't got any sms pack through this pack .. i call to customer care but no one give me proper response...and my problem didn't solved by customer care executives...so being to frustrated it's better to buy a new sms plan so i buy again 63 rupee sms pack on 17-APR 2013 that will gives 3000 local+ std sms+ 500 mb 2G data..... till now i didn't got any sms and 2G data on my mobile while 63 rupee plan was successfully done, after that i called customer care again to solve this problem because i need sms daily and that sucks me 1 rupee per local sms,but again great customer care service of Aircel my problem not solved till now... i again called to customer care on 17/04/2013 this time customer care Executive told me " i have submitted a complaint for this and reference number is 1-[protected]...and we will revert you by 19/04/2013 but till now i am not getting any response from them and also i am not able to call customer care because they blocked me
Details:-
Name-Abhinav Mishra
Mobile Number:- [protected]
Thank you in advance
Please give me reply as soon as possible

your response is highly awaited

My name is Deepthi. I live in chennai. I have two aircel numbers - [protected] and [protected] both are aircel connections.

I made a recharge on 31st March 2013, of Rs.100 for the first number and Rs.200 for the other number. Both of which i haven't got credit to my numbers. When i contacted my bank, i was told the amount has been transferred to my merchant's account (Aircel), and my bank account has also been debited with the amounts.

When contacted Aircel, they deny any recharge being made on that particular date for both the numbers. I requested a call back from the higher authority, which i was promised by one Mr.Dinesh, who said his Team Leader Mr.Suresh would call me back in order to sort out this issue. But i did not receive any call back from them.

I want my money back or credit to my numbers.

RESPECTED SIR/MADAM

I Have a Complaint Against the telecom company " AIRCEL " AP

When ever I Recharged and When ever the balance is Available in my Mobile The worst Company AIRCEL Corrupted Company Will deduct the Amount from Mobile From a Long Time I am Suffering the Same Problems Many Times I called the Customer Care Execute the Gooms Says u have activated some Value Added Service Like Music Pack or Sms Zone Joke Pack and the telecom company has cut my balance Many times Like (Rs 20, 10, 5, 30) in the name o[censored]nlimited music pack. Several times I complained about this to their executive but still no action was taken.Then i again recharged my mobile worth rs 30 and again my balance is deducted in the name of caller/dial er tune. and when i am trying to contact the company executive they are not responding.

My Mobile Number :[protected]
mY MAIL IS [protected]@gmail.com

Please Ensure I get Refund of My Hard Earning Money and The Action is Taken Against the company. if Not I will filed a petition in Criminal court

Thanking You,

Your's Obdiently
MOHD ZAHED ALI

I have recharged my mobile on 19th of April 2013 via credit card for the amount of Rs. 98 for Aircel pocket internet. But to my surprise, it's still not credited in my account.

Also when i called Aircel representative, but they we not able to update me regarding the same.

Very poor response and Aircel Services

My Aircel Prepaid Mobile No. is [protected]. I did an Online Top-up of Rs. 135 and it was promised on the website that a talk time of Rs. 150 + 150 MB Data will be given.

However not a single Rupee Talk time has been given by the company and we are unable to make any calls from the phone as it is showing nil balance and only some promo offer.

Please look into the matter.

aircel sim purchase on 12.4 13. Mobile no.[protected] Ration card Xerox. and pass port photo enclosed. sim not activated. what problem ? :

I got my Aircel's Blackberry Plan activated 2 days ago. The internet speed is painfully slow. No one from Customer Care side is able to provide any help. What's the point o[censored]sing Aircel then?

N Sagar
[protected]

Sir, with due respect inform you that Aircel Company did not stop unknown deduction for charges of VAS & pocket Internet on mobile number [protected] / [protected]. Also no customer care service is available on line and no action is taken to stop the services / make solution for refund of top up balance in my mobile. Please help for my problems.

with regards Mr. Biswajit Sahu
AA, AFS, Slg 07

IN MY AREA , THAT IS DARGAH ROAD, GAURIPADA ,BHIWANDI, DIST-THANE,MAHARASHTRA.
WE ARE SUFFERING A BAD AND WORST NETWORK OF AIRCEL,PLEASE MAKE CORECCTION IN NETWORK ,OR INSTALL TOWER IN THIS AREA .
THANK YOU

[protected] in my Mobile Number.. About Rs.140 has been deducted from balance. They say that I used Internet & that is why my balance is deducted but when I told them that I have data of more than 130000 left in my Internet data balance, they said that I was using Internet in roaming.. I said that I wasn't in roaming I didn't even go out of RK Puram,. then they say that I downloaded a huge data from Internet, but I didn't downloaded anything from Internet, I was just surfing the Internet, and downloaded nothing but one or two PDF files of size not more than 1Mb.. They disconnected the line, when I tried again they repeatedly said the same thing.. and after that they didn't even respond to me.. After trying for a long time they responded and said that the Amount deducted will be given back to me., today I have received an SMS from DD Aircel that says that my complaint has been resolved, but my balance (which is deducted for nothing) hasn't been given back to me.. Again after I got an SMS from Aircel saying that complaint has been resolved when I tried to surf Internet my balance got deducted and I still have free Internet data pack.... I want my deducted balance back.. I will not let anyone cheat me like this..

Hi,
Aircel is cutting mony from my account for no reason. As soon as i try to reach to 121 can't able to contact customer, some tie from 121 is tell me to call 121 again, I reported regarding this to customer care no rezsponse from them. No reply for mail also Aircell is such a big network and doing this kind of silly things. I am loyal customer for 5 years now i am planing to move to some other best network and i will campaign against aircell to my family and friends and also in social media if my problem is not resolved.

Required my last 2 days call details in my mail ID: [protected]@rediffmail.com
My Number is: +[protected]

For more clearification please call on my alternate no# +[protected]

I an using aircel sim card with number [protected]. The company is automatically deducting my balance. Most of time I have not made any phone call or used other paid services provided by aircel phone company, still it deducts my balance. When I call complaint desk to know its reason no one pick it up. My 10rupees are deducted in this manner.
Further more I have activated std call rate reduction pack on this sim which offers 1rupee for 3 minutes. The call automatically get disconnected few seconds after 3 minutes or multiple of 3 minutes like after 3minutes and 2seconds or 12minutes 3 seconds. Due to this I have to pay for extra 3 minutes and also it disturbs the conversation as call automatically get disconnected. I want by balance back and please to ensure that these things dont happen again. Such inconvenience from phone company is very much annoying and disturbing.

Good Afternoon Sir,

With reference to above subject Power Play Online Games Option automatically selected and Every two day Rs.10/- amount deducted from My Mobile , So Please immediatly Close that Opetion from My Mobile.

Thanks & Regards,

D.Sarweshwar Rao
Cell No.[protected]