Aircel Complaints & Reviews

Aircel — Aircel Web

I'm using WB aircel [protected]
Here in my locality gprs connection is poor...
gprs connection can be done after 50minimun trying...
It's not stable... more than 5-7 minute
I've recharge 98

Is it not stable all the time or only at certain hours? Why I ask is because at times the connection gets slower at peak hours, just like the internet, although if you try accessing the web at times when the traffic is not too much the speed is definite to get faster. Although if the problem persists always, you must take the matter to their customer care or simply drop in at one of their stores, im sure they will easily help you out then.

Aircel is one of the worst GPRS service provider in India. I have purchase a new aircel simcard for using the pocket internet, however from the very first day it is giving me an error network not available (J&K) I tried calling their customer care but it was of no use as they are also useless not able to help . the only answer one gets from them is you will be called within 24 hours and that call never comes and if it comes it again does not help.

my advice to aircel is to STOP cheating customer by showing the Doni's AD's on TV you can't improve your service. you are worst and u will remain so.

my internet connection is not connect parmanetaly

hi !
i' ve recharged my aircel no. with rs.98
but
my aircel web is accessible on the computer but not on my cellphone.

how to connect to the net
my aircel nomber is [protected]
pls send a msg to my number

Aircel internet — very poor speed

i have purchase aircel connection for net purpose but i cant open my yahoo mail and orkut . i have seen on tv is is very fast for gprs but turly it has very poor speed so pl dont use it .and no give the response on cce i m very upset.

Dear Mr. Vijaykumar,

Thank you for writing to AIRCEL.

We regret the inconvenience caused to you.

With reference to your feedback updated in our website, we request you to provide us your Aircel number with alternate contact number for further assistance.

You can also get in touch with us on [protected] for more information on same.

Thanking you and assuring you of our best services always.

Warm Regards

Gayathri
AIRCEL
Customer Service


In case you require any further assistance, please

Ø Call the toll free number 121, available only from your local Aircel mobile.
Ø Call at [protected], in case you are not using an Aircel Connection (not a toll free number).
Ø Mail us at care.[protected]@aircel.co.in

"Well friend you need not be that upset, have you tried refreshing the GPRS settings on your set, trust me it is very effective . More ever their speed is actually very good, I can say from my experience.

"

I have a aircel prepaid connection number [protected]. I have mornig 3G 6 am to 9 am free internet scheme activated on 31july 2013 to next 30 days. But net speed was very slove. Actuarly aircel provided 3.6 mbps speed but net speed is only 20 kbps.
But i have problem to using internet. Too much time taken any web page open.
Iam called to custmer care but his not connected operater. Some time connected to operater not give the information to my pracent problem
Pleas verify my complaint

For suggetion call to this number [protected]

Deduction has been made of Rs.60/- (30+30) in r/o of mobile number [protected]

Rs.30/- & Rs.30/- have been deducted in r/o [protected] on 22 May 2013

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India

AirCell — balance deducted without use

i have been using the mob no. [protected] of Aircell. my balance Rs 35 has deducted on 29 nov 2009 without uses of services. my complaint no is - 1-[protected] dt 30 nov 2009.

After a long request to the customer care executive i m not getting my balance.

they are taking rudely and abuseing

Aircel — Without info deduct my money

Dear sir my no is [protected] .i had been using aircel sim but 11th feb i got one caller tune ivr msg .I actually not had activated any caller tune but then when i was checking my balance i noticed that there was a deduction of about thirty Rs.Immediately called the customer care and came to know that caller tune was activated.I called up nearly 6to 7 times they agreed that it was thier fault and refused to give any solution they even didnt launch any complaint giving the excuse that server was slow and also refuse to refund my money.

Aircel — Deducted my balance without reason.

Sir,

Myself mukesh Kumar andf my cell is [protected] My balance was deducted twice against voice chat activation.For voice chat activation i am not applied for earlier.One day one call came to me about voice chat and just disconnect the call then how it is possible that voice chat was activated.I am too frusted due to this service provide by aircel .I called to aircel customer care thrice they given me complain no that is [protected] and[protected] and insure that your deducted amount will be returned back.Last night again they deducted my amount and when i called up they told me that previous complain is closed without any information given to me.

I am to frusted with these type of service given by aircell.This comapny looted the indian people.Please take certain action against this company.

Thank You
Mukesh Kumar

Aircel — deduction of balance without any reason

am using an aircel mobile no-[protected].on[protected] at about 10.30 am i recharged my number with a 10 rs recharge coupon and got 10 rs as balance and about 11-00am my full balance was deducted i immideatle called the customer care they told me that the balance deducted was not showing in there network. they told me to call after 6 hours. i again called they again told me that there sysytem has not been updated and told me to call after 1 hous i again called they told me that they can not do anything about it and cut off my call.on[protected] morning i again called them about my problem they clearly said that we cannot do any thing and cut my call after that am not getting the call transfered to any executive of aircel.

Voice chat is an automated Value added service, and its takes the customer authorisation before any activation. Promo calls and messages can be the reason  when responded knowingly or unknowingly so I would suggest you to activate your DND service which will block all such messages and calls.

This is a strange issue that you are facing, you are suggested to visit their company store and report this issue, you will get a resolution for sure.

Dear sir myself LOKESH KUMAR CHAURASIA & my no is [protected] .i had been using aircel sim. On saturday ( 27 th Mar ) i have bal. account 36 Rs i recharge my account by 150 ( EASY ) therefore my account balance is 186 Rs but on the night of same day i check my account balance it was only 69 Rs means that there was a deduction of about 100 ( Hundred) Rs.Immediately called the customer care and came to know that how is this happen .I called up nearly 10 to 12 times they gave me a same reply that our system is in upgradition process there we are unable to gave you sufficent information . Please call after 6 Hours

I ask to you that this is a right way of excuse ?

Please gave proper ans and tell how this happen.

as i am retailer for pay world as i sent recharge to a customer 20RS he did not get the recharge but twenty rupee credit from my account no of the customer is [protected]
my mail id [protected]@gmail.com

Aircel — Taking money from user account without any reason.

Aircel has taken INR 30 for the past 3 months stating dialer tune is activated. But I didn't activated the same and When I rang my number. I'm not hearing any Song or music. I have logged complaints each month and till no no response from Service provider. As everyone know, Its difficult to catch Aircel helpdesk. I don't know What TRAI is doing????

This is strange, it is possible that if you respond to promotional messages or calls, Value added services can get activated. But there must be some technical reason when you say that the dialer tune is not functioning properly. . Try contacting Customer Service personnel @ Aircel Store or Customer Care.

Aircel — Deduction of balance without any reason.

Dear all,

This inform to you that last 1 month when i recharge me aircel no [protected] and another no is [protected] respectively aircel deduct my balance without any reason plz reply me ASAP.



Thanks!
Raj

They must have deducted it against some value added services on your number, the customer care can help you figure it out.

Aircel — Balance deduction without reason

Sir,
Aircel is not a trust able company for their customers. Because this company cheat with customer by deducting amount with a fake cause.
Aircel company Deduct Rs. 49/- from my account, by saying that i have download some game, in actual no such game is download by mobile ever. I still don't have such game. Their customer care executive even not have time to listen the problem and they are rudely behave with me.

I want justice by refunding my amount and not repeat the same in future.

Dear Customer,

We regret the inconvenience caused.Kindly share your 10 digit Aircel no and its registered details(Name, Add) for us to be able to assist you better.

We assure you that we are committed towards resolving your concern. For any further assistance please write to us at [protected]@aircel.co.in


Regards
Aircel Customer Service Team

pls block this no [protected]

Aircel — Reason lees Balance Deduction

on 2oth jan. i got sms from aircel that u have been charge rs 1 for 2 days for MCA services, but when i checked my balance, rs 15 were deducted at very movement but i got shocked agian on 24th of january when i got another sms from aircel that u have been charged rs 15 for mca services when i contacted costumer care they told me that on 20th of jan rs 15 were deducted for using gprs now wht the hell are they saying when i am using my aircel sim on nokia 1650 from last 12 days how come is this possible that 15 rs got deducted by browsing internet on a phone which even doesnt support gprs :D

sorry i forgot to put my aircel number in the complaint which is [protected]

Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. Please do get back to us at [protected]@aircel.co.in for any other assistance.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team

Aircel India — PUK code

My aircel sim has been blocked this morning by mistake. Please send me the PUK code so that i can unlock it.My no is [protected]. My email id. [protected]@gmail.com

like

Am from Kolkata

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India

How many days you need more to verify????????????????

I would like to inform u that on 27th I received a call in my number but unfortunately I was not available there to answer the call so my brother received it.

The person who called informed that Some data has been used from the pack so around Rs.120 will be deducted from 399 and u will get the remaining balance.

As earlier told my brother was not aware of that so he said ok.
In the eve when I returned I was shock to heard this but I was already recharged a Rs.98 pack last week and still having balance 9MB, How is it possible????
Every time a new person called and gives different kinds of information.
WHAT IS THIS?
Pls check again and listen to the recordings and if possible contact me then play the same.
Hope u understand my problem.

Aircel India u pls check into the matter because kolkata aircel is saying invalid information.

YESTERDAY AGAIN RS.5 HAS BEEN DEDUCTED FROM MY MAIN ACCOUNT BALANCE.I WAS HAVING A BALANCE OF RS.1317 .I WAS SURFING INTERNET ON MY PHONE DOING FACEBOOK.SUDDENLY A MSG CAME IN MY PHONE SAYING THANK U FOR USING OUR SERVICE.
I WAS SHOCKED TO SAAW THAT WHAT IS THE REASON WHY BALANCE HAS BEEN DEDUCTED.
I CALLED CUSTOMER CARE, MR. SANKAR DEY RECEIVED AND SAYING NON SENSE THINGS GIVING FOOLISH REPLIES AND CONSTANT CONFLICT.I ASKED TO GIVE THE CALL TO SENIOR OR GPRS HELPLINE BUT HE DENIED AND SAID THAT HE WILL NOT GIVE AND SAY DO WHAT U CAN DO NOW.
I AM REALLY DISAPPOINT WITH AIRCEL.WHY U R NOT TAKING ANY STEPS MAN.R U DERE JUST TO READ MY COMPLAINTS AND IGNORE IT.PLS TAKE SOME STEPS SO THAT I CAN CONTINUE USING MY AIRCEL NUMBER.

this online complain idea is very nice...

Hi,

We regret the inconvenience caused.
Please help us with your Aircel Mobile number so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in



Thanks!
Team Aircel India

Internet — no response

I have been trying for net installation. I spoke to your sales personnel. He agreed for giving the net connection. But whenever I call him his mobile is not reachable or he never attends the call. What is the reason?

Aircel — response

aircel customer care service is not giving response properly.
i want to connect gprs in my mobiloe phone but no one is helping to me.

Aircel Customer Care is very poor i am using samsung J210 mobile this mobile gprs setting is not available in aircel

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India

Aircel — Request for Call Details - May Month

Dear Sir/Madam,
I request you the call details of may month because i have the disturb call.so please send me the call details. Mob No :[protected]Prepaid Customer).

Note :please send me the details VIA [protected]@gmail.com.

Aircel — Call details required

Dear Sir/Madam,


Please provide call details of my prepaid mobile number [protected].

E-mail : [protected]@gmail.com.

altenate number:[protected]


Regards,

Shyam

Dear Customer,

Your concern has been noted and escalated for a resolution. We shall get back to you on the same.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team

Dear Customer,

We are keen on helping you with your request. Request you to kindly specify the time period you are seeking the details for.

Regards
Aircel Customer Service Team

Hi,

Thanks for writing in to us.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India

Still the status is pending regarding my request of 3months call details into my e-mail [protected]@rediffmail.com

Hi,

We regret the inconvenience caused.
Please help us with your Aircel Mobile number so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in



Thanks!
Team Aircel India

My Aircel No. is [protected]

AirCell — dialer tune

new dialer tune

need
caller tone
flim gagni song kaise mujha milga tum

i want code no to active the song



my mobile no [protected]

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India

Hi,

We regret the inconvenience caused.
Please help us with your Aircel Mobile number so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in



Thanks!
Team Aircel India

i have recharge of aircel 3g rs.255 pack which gives speed Speed upto 3.6Mbps till 2 gb & upto 128kbps after 100MB but they cheat customers through slower 3g speed after 100MB. speed comes 64 kbps and after 5 to 10 min speed reduces to 32 kbps and call to customer center a lots of time
but no solution.i want to beg help from you.please help.

my ph:[protected]

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India

Sir,

Its about the providing Good service and unnecessary deduction. Me and my all my relative have aircel connection. This kind of problem has been common to us. These things are kinda frustrating. Sooner resolution of the complain will be better.

Regards

Jagadish Bhatta

Its being 10days since i have complained. I din't get any reply yet.

Aircel — deducting main balance

my aircel no. is [protected] i m regular using internet sevice and i have also balance of gprs packet data above 100 mb in my account on 28 may 2011 my main account balance is deducted while using internet from approx 44 to 45 rs.

Dear Customer,


We regret the inconvenience. This is to inform you that we have escalated this issue for a resolution. We assure you that we are committed to resloving your concern at the earliest.

Regards
Aircel Customer Service Team

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India

AirCell — cheating in offers

aircell has the offer that name jillunu oru ac contest.i got the highest points in that contest my point is 1780 but they did not give me the ac.when they call first they told the offer closes at 0469.then i call them on that day they told the offer last till 0969.then today the did not tell the winner of the contest. i have spent Rs.900 for this offer.i kindly request to take action on this complaint immediately please, i kindly request u.

AirCell — cheating on plan

Dear sirs,

I am an aircel cusotmer holding a mobile connection in name of my company m/s fashionaccess.
I have a sceme wherein i pay a monthly amount for unlimited sms. this means i can send any amount of sms through out the month free of cost.

I did receive a sms from aircel today saying that on 17-10-09 any sms send will be charged irrespective of any scheme and free sms plan?

how this is justifiable. i joined the unlimited sms scheme cos of sending bulk sms during holidays and festive seasons and while signing they did not inform of any chagres during occassions.

i feel i have been cheated and badly let down and they have not even bothered to acknoladge or treat my request to explain on what rule of TRAI agreement can they charge me when they have signed me for unlimited sms free with a particular fee?

Its not about the money, but its the helplesness you feel and you feel cheated and you have no choice . i am unable to question them in spite of paying them.

in spite of repeated request to talk to some top management officials my request is turned down and i am just made to feel like a stupid common man.

is this is what consumer services is all about? is this all about making money and not even feeling the sentiments of a common man and delivering of what is promised to him?

i have come with some hope to the members forum. i am aware that in this busy world my emial would not be attentend for long, but i do feel someone with a cause would wake up and take my issue with the Giants who have the power and money to fool the common man.

hello, i am gautam kumar from punjab.i say that your comapany exicutives make me a offer to made a tower in your empty site in a town.she said company give to 5lack advance and 25000p/month. she said please deposit 5500rs in our a/c.and then our team visit your site.i am agree and deposit the money. many days i have no reply from your company.please do something in my matter.thanks.

This is inreference to my aircel cell no [protected] where they are charging for the services which i never subscribed. andthe greatest agony is that are charging me more . i have purchased aircel sim on 1 sept, 2010 with a bundle scheme and there was no rate cutter available for 6 months but after completion of 6 months which they mentioned the rate cutter would be available. but unfortunately they have cheated me time and again .i asked them to change my tariff plan for 1 paisa/1 second they said that i have to recharge with rs 3 and it will be available. but after recharging with 3 rs again they gave me zero balance and my tariff plan not changed ., and they said i should recharge with rs 4, it was not avilable. after that recharge with 61, again it was not avilable, and finally they said use 123 services and it will be done again nothing has hapened and they did not take my complaint at all
my name is Rohit tikoo
cell no [protected]
company against complaint is registered airce

iam aircel customer myo no is [protected] karnatka iam activate KTKP15 daily internet pack for 1 day this service is auto renewed for next day but i dont want for this service for next day please deactivate this service from my aircel karnatka no [protected]

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India