| Address: Kottayam, Kerala |
Respected Sir,
I have an aircel mobile connection (number: [protected]). I used to recharge my account with Rs.198 every month. But last month (on 29th or 30th March 2012),when I went to recharge with the same amount, the dealer told informed that I will not receive Rs.50 which was included in the pack till last month (for which I express my grievance because aircel should have sent at least an SMS telling the change in offers). I contacted the aircel customer care spending 50p/3 min, and a lady answered the call. As per her ‘knowledge’, she told that the recharge has a change and that Rs.198 pack now consists of 4000 minutes aircel to aircel FOR 90 DAYS, 2 GB pocket internet, 2000 sms, and 40p, 50p call rate deduction for other network local and STD calls (I reckon aircel keeps a recording of the calls to customer care, for ‘training purposes’). With this information, I recharged. But today (on 29th April 2012), my balance got deducted on calling an aircel number (I had plenty of aircel to aircel minutes remaining). Since I never thought about a chance of my call offer being expired, I did not thought of viewing my balance after 12am. Hence, some of my balance was lost. But, thank god, since I disconnected my call early, it didn’t result in complete loss of my balance. I called aircel again today, and the executive told Rs.198 has only 30 days validity. She told that she will transfer the call to a senior executive, who can help me with registering a complaint. I waited but no one answered the call.
In short,
1) In a reputed company like aircel, why are the customer care executives giving wrong information to the customers?
2) I thought 4000 minutes is for 90 days. So I limited my daily calls so much, so that I could avoid recharging again within 90 days. I lost a major portion of my aircel to aircel minutes today.
3) Why a major network like aircel did not inform the customers about a change in offers?
Thanking you,
Rahul Raj K
Email id : dr.[protected]@gmail.com
Contact number: [protected]
This is in refrence to the concern posted on 20th April 2011 . We would request you to call [protected] and at the earliest visit your nearest Aircel store for a quick replacment of your SIM . Do carry ur required documents alond with a FIR of the lost SIM . Our team will be able to help you in a better way .
Regards
Aircel Customer Service Team
This AIRCEL Mobile no [protected] used to disturb me at midnight by abusing and making unnecessary missed calls. It disturbs my private life. I request you to kindly block the number as quickly as possible.
Please visit your nearest Aircel Store with your ID proof stating the name and the address provided by you at the time of purchase of your Aircel SIM card along with an FIR copy of the lost SIM in order to get your SIM blocked and for an immediate replacement of the same.
Regards
Aircel Customer Service Team
Thank you..