Aircel Complaints & Reviews

Dear sir, Today Rs. 49 was deducted from my balance ([protected]), when I asked for that at 198, your representative told me that it was download charges of game. But no game was downloaded by me. I am ready to show my handset if it is true or not.
> I visited the web site send by a push msg. from DD-655518 website - http://is.gd/YFZQLm. Nothing I clicked there & I returned back.
> I clicked a link send from DD-AIRCEL, view the site & returned back. The SMS is given below.
DD-AIRCEL: Dear PI Subscriber, enjoy free song downloads for a month on your mobile. Click Here http://172.18.120.46/srt/d/aircel/wap/pi48.Menu

Nothing downloaded & customer care 198 did not take my complain. So, please refund the wrongly deducted amount ASAP.

thanks & regards
Sandip Kr. Bera
+[protected]

Aircel Web Recharge (Rs 110.00 - full talk time) via HDFC debit card on[protected] through Billdesk payment gateway.

but recharge unsuccessful and balance debited from my bank account.

Bank transaction details is given below in this mail.


Now reply me what to do? Recharge Unsuccessful and amount did not refund.

I'm afraid to recharge online because it may unsuccessful and balance will wipe out from my account.

Is this procedure secure? Why are you doing such cheating with your customer. In this age of competition market you are cheating your customer.

Either modify your programming loopholes in payment gateway system or stop the online recharge facility by which people are cheated.

Please help me by replying How could I get my debited amount (Rs.110/-)

I want immediate actions else I have to complaint against AIRCEL.


Name: Abhisek Banerjee

My Mobile Number: [protected]


Bank Statement is given in attachment for proof!

i want to block this number, my number is [protected]

I am Bhagwati prasad mob no [protected](MNP ON 1 MAY 2012) my outgoing and incomming calls bared on 27 may then i submitted documents set in aircel office (INDERGANJ, GWALIOR ) on 15 may & 27 May 2012 they told me for 24Hr but My mobile no [protected] is dissconnected from Aircel services on 29-May-12 due to documents not received. number got deleted from Aircel service. while i alreddy submitted documents with filled form on 27 may 2012 at aircel office (inderganj,Gwalior) what is my fault sir ? How can return this number

PLEASE SIR HELP ME

Hi,

I bought a aircel data card([protected]) from bomnhalli sangeetha stores. i choosed aircel datacard only bocz of 3gb free offer. the datacard worked till 3gb and stopped without any notice.

They initially charged me 10000+ rs for the free usage. No paper statement sent to me and online statements are password protected(this things were not known and not at all informed).

I said i cannot pay for free usage they commited and the datacard is no use after 7 days. am still getting pressure from your customer sevice to pay a mere amount of 3K request & saying some appologies for my email communication / complaints.

Thier is no faith in the way happened and how it can be billed like this.. havent seen the paper statement / online statement. simply threating me to pay 3K. Thier are many service providers still giving 5gb and 10gb free. how can i pay for free usage of 3gb and no usage after that.

Many Thanks
Baskar

Hello everyone,

Am an Aircel Post Paid customer from the last month. Tried to pay my bill using the link https://auth.aircel.com/aircel/jsp/LoginSelfcare.jsp. I can enter my credentials, but can't see my account. Just throwing an error as "Unable to process/retrieve your request now.Please try again". Am seeing this error from the last month end.

I tried bulk times to short the issue by using forget password options. But, no use.I have send the mail to aircel service but no response.

Dear Aircel, please short the issue soon.

Thanks.

With regards to enabling outgoing facility for both of my numbers, I have been holding Aircel account for more than 6 years and the bill amounts have been paid regularly. Though, there is credit limit of 1500, all of a sudden; outgoing facility has been disconnected. I understand there is an outstanding payment of 207 Rupees. I am not sure about this one time payment, when I checked with all your customer services associates; they are not able to find out the why it has been charged hence requested us to lodge a complaint. The complaint has been lodged more than 2 times and there is no single response any of the teams.I am deeply concerned and worried about the service that you guys provide. I have been trying for the past 4 hours for enabling the numbers. The worst part, aircel having to as pay absolutely nothing in the form manners or even a gesture of apology for their inefficiency and incompetency.

i lost my phone so i want to block that SIM and wanted the sim of same number
my number is [protected]

i am really disappointed by the money which was drained in waste due to the faulty site of ( AIRCEL )
http://www.aircel.com/AircelWar/appmanager/aircel/delhi?_nfpb=true&_pageLabe...⇄
the site shows rc79 to be a sms recharge and i have got main balance
and 49 to be a 1000 sms recharge
but the senario is different

on 24 th may i recharged my number with 50 rs nd den the balance in my phone is approx 60 nd today i noticed my balance is deducted and now it is 20 i hardly make calls of 10 rs in these 3 dayz and to askabout my balance i called to customer care and the person their told me that there is only 5 paise deduction from ur account and he told me that there is no other deduction due to any services but they dont know where my balance has gone and now they are not giving me any accurate answer however they are talking like nonsense so plz help me i just want to ask where my balance has gone why they deduct it hope my problem will b solved in few dayz thnxxx ..... plz help me

I had been using the Aircel Cellular mobile number [protected] as a post paid service. I terminated this number in the first week of Dec 2011 but I'm yet to receive the refund of my caution deposit. I have given more than ten complaints requesting for refund in the past month but neither have i received the refund or any proper explanation.
Kapali

I Deepak sharma have a Aircel connection with nubmer [protected] have made number of requests to get my nember ported to vodafone from Aircel. also submitted all my documenbts number of trimes and completed all my formalities but still nothing has been done. ni feel harrased due to the sme. would like to file complaint with consumer court.

Dear sir,

(a) I have just purchased a Aircel 3G Sim[protected] 96968) on 15th May 2012. It was very disheartening
after realizing that I am getting EDGE (Less then 1mbps) Speed speed while I am paying for 3G services. I purchased this sim from Aircel Office, Trimulghery, Secunderabad, AP, And the lady at office assured of 3G speed when i asked many times before buying. Later on i did contact lady for this problem she told me that she has complained the same to Aircel and it will be resolved in 48 hours... now its more then 4 days....

(b) My query to the Aircel Company is why it not providing the 3G services in this area. And if
the company is unable to provide 3G services then why I am charged for that. I should be
paying for EDGE service.

(c) In addition to this, internet service is not uninterrupted. Many a times we loose
connectivity.

(d) In the view of above, i would request the company to do the needful for providing the
3G services in Trimulghery Area, Secunderabad and if not then the customer must be charged for what they are
provided.

Reagards
Capt Ravi Pratap
Aircel Sim No[protected] 96968
Alternate No - [protected]
[protected]@rediffmail.com

Sir,
I have been using aircel mobile bearing number [protected] from past 8 months and from past 15 days my account is been deducted for rs 17/- every 3 days stating this is for internet package which I have never activated. Past 3 days when this issue came to my notice I called up customer care and they said they will refund rs 17/- after 24 hours which they did and they ensured that this problem will not be repeated again. But again today morning at 12.42 am again rs 17/- has been deducted from my balance.
kindly suggest me where shud I complain against them as I want to resolve this problem and get my refund amount back. Why do they cheat us like this..?

I am a Hardware and networking professional with CCNA and MCITP. I purchase a 3G SIM and activate 3G by sending SMS 'start 3g' to121 0n 16 th May,the no is [protected], 3G started,but after setting all it is not giving 3G peed,it is giving 128-140 Kbps Mind Not (KBps) up and 150-200 Kbps download approx. I have lodge a complain to customar care the told all are correct we will rectify,but 15 days gun i amusing poor connection speed the have not done anything. I think the are fraud,cheater.My mail address is [protected]@gmail.

i m not receiving any compony messeges,group messeges.wan to stop dnd service

Hi Sir,

I am holding AIRCEL no ([protected]-prepaid). Currently i am in a business trip in UAE. I got roaming with ETISALAT. But only i am getting incoming calls. While try outgoing i am getting message "call barred". Kindly advice what should do to active outgoing calls while roaming in UAE.

I have balance 200+ INR. If it is not enough pleas advice how much minimum amount should be for outgoing calls in UAE Roaming.
I am a business man and i need outgoing facility. (Ready to recharge whatever amount required as balance)

*Regret to see that AIRTEL providing outgoing calls also while roming in UAE.

Best Regards,
Vimalesan.
0091-[protected]
[protected]
[protected]@hotmail.com

SIr
my message card is expired on 24 may 2012 then i recharged with Rs 17 i.e 1p/msg.but after this when i messaging they cut 60 paise from my main account.I had calling customer care from evening 24 may but when dialing 121 i.e customer care no. but after pressing 1 they say your call is important plz wait then after 3 min call automatically disconnected and on 25 may 2012 one call is connected then he say we will troubleshoot your problem within 1 hour but not then after i called them more then 100 time but after 2 min call disconnected i wasted my more than 6 hour for called.
sir i want my balance and suitable more balance for mental harassment.
thank you

mo.no [protected]
Rahul adil

sir,

My name is MURALI KRISHNA T (Ph no.[protected]) and i am using AIRCEL network. I am facing a problem from my network provider regarding the forced activation of services and deduction of balance with out my knowledge, i am seriously suffering with this network provider. I have logged a complain to the customer care with the number 1-[protected], but there was no response and they were putting me hold and disconnecting the call after 10 minutes. I need u to take some serious action regarding this service provider whose cheating many innocent people like this.


Thanks & Regards
Murali Krishna
[protected]

I am using Aircel services from last 5 years and now plan to MNP for your deplorable services.

1st Your great Dialer tune services

On 4th May, 2012 I have activated your dialer tune service via sms for my signature tune, I am got activation conformation massage also from your side. After that I called customer care (121) to get signature tune code for name of Mr. Yogesh, got an error <Code send by you is not correct>.
I called customer care and received reply that the service should be activated in 24 Hours.

This service was not activated even after 38 hrs. After contacting customer care they told that there is some technical problem & the service will be activate after 48 hrs.

Still after 2 days the service was not activated but the amount was deducted on the first day itself.

I call to customer care and received reply from you proceed wrongly for activation and then after that told to take complaint, complaint is still pending and got massage your complaint is resolved now.

Again, I call to customer care and reply is that code sending is wrong (space is not given after DT  lol {do not tell that reason even non-educated people}).

I am sending that code at 6 times after call to customer care but still got error massage.
Now just for deduction of balance on 4th may but not given services I am activating song for deactivate on end of the period.
2nd Your great online and Customer care services

On 25th May, 2012 when I go to Aircel web site and select Maharashtra location.
Plan show like as following

BADA TOPUP
MRP (Rs.) - Talk value ()
111-120
199-250
300-375

I recharge online of Rs. 199 and wow what happen got balance Rs 230 only
After that I call to customer care and asking for that, reply given by him (Nilesh) sorry sir we can’t help for that you have to go in gallery for that (then why they sitting there).

After some words request for transfer my call to Manager and after that request for stay on hold fine but then hold on 8 min call is disconnected.
Note that: This is the type of services you are providing to your old customers also