Aircel Complaints & Reviews

Hey, what happening there at aircel. There is a call from aircel customer care and tell an offer for aircel postpaid. And then they come and collect my id proof and give number but that sim is in "SIM REG FAILED" this is 3rd time fro me still there is no action. Worst service..

My numbers were disconnected in Jan 2012 after my interaction with the Area Sales Manager they were reactivated and again they were disconnected in the month of Feb 2012 without any intimation, I filed a complaint with customer care and nodal officer, they were reactivated in about 4 days time. Once again today at around 7pm they are deactivated. Why is Aircel playing these games ??? Is it because I pointed out the deficiency in the sales team taking documents and not submitting it at the concerned office ???? Is it because I wanted them to account for my submitted documents which can be misused to take another number???? How can a service provider activate the numbers without submission of documents??? So is it logical that a few days after activation you ask me for a new set of documents ???? I really feel that someone at Aircel is playing games with the customer which needs to be probed.

To start with, its a displeasure being with any mobile service providers. Everybody fleeces and takes the customers for a ride. People are cheated. Excess charges, rude behaviour, improper solution, sticking to their point and not ready to listen to customers' woes are a few among many issues I have faced with Aircel.

This February, I had requested to activate 3g. I called the customer care to confirm and was informed about that I will be in demo period for 2 weeks with a max download data of 250 mb. This was on Feb 11. I, promptly, called the customer care on 25th and asked them to put me on to the 202 pack that has a max download data of 500 mb.

I got the shock of my life when I saw the bill. I was charged for the data during this demo period. When I called the customer care, I was told that it was their mistake and they would adjust the charges in the forthcoming bills. I informed my bill amount does not cross Rs.400 each month and I have to wait for another 4 months to get this adjusted. I said I would rather not pay the entire amount and just pay for the services alone that I used. The executive took a complaint and in a day or two, I received a call from Aircel informing me that I used the services and I was supposed to pay. The executive says this demo period was applicable only for first time activations and not for second time activations. That was news to me in the first place. The executive said 3g was first activated last April. That was when it stuck and I said, I received a promotional sms from Aircel stating 3g was activated free of cost. Later, when the customer care called me to confirm, I straight away refused saying how can this be activated without even asking me. I told I was not interested in using 3g at that moment and asked them to deactivate it for which they said I have to call another number for deactivating. I asked why should I call when I did not even request for the service.

No customer in Aircel will have first time activation since If you have a 3g enabled handset, 3g would have been activated already by Aircel. The demo period is an eye wash, just to lure people. Customer care would not inform us about the activation before hand. Why is there no transparency? Cheating customers have become the walk of life.

The complaint is still active and they are not ready to hear to my woes and want me to pay it. People, beware of Aircel.

Dear sir

My sim is Blocked and any solution sim unblocked your adviced. please tell me.


my number [protected]

thanks and best regards

Ruchi gupta

SIR / MAM
MANE APNE GAR PARE TOWER LAGANE KE LIYE NEWS PAPER PAR ADD DAKHE
OR PHONE LAGAYA UNHONE 6500 RS PHAHLA MAGE KAHA KE COMPANE KA RULES HA
HAM NE DA DEYA OR UNHONE PHER SE PHONE KAR KE 38000 RS KE MANG KE OR KAHA
KE TAX KE LIYA PAR HAMNE MANA KAR DI YA PHERE UNKA PHONE BAND OH GAYA OR UNKA
PHONE BHE BAND AA RAHA HE SIR PLEASE HEALP USS
THANK YOU

kindly send my incoming and outgoing call and message details of january 2011 to june2011 of [protected]

Hello,

As several time I have complained for unnecessary deduction of aircel service.
I would like to elaborate this problem because this not the first time I am facing ... It happened on 1st mar 2012, Rs. 17/- was deducted from my account when I checked in the morning (2nd Mar). I have raised it to CC (customer care) with complaint no. SR[protected] (Tanushree Nayak) and she told me that it will be resolved within 48 hrs. Next day I received SMS that the complant has been resolved and then I asked it to CC regarding this but I got unsatisfactory answer and I did not get back the amount (Rs. 17/-) which had deducted from my account.

Again on 9th Mar 2012 there was deduction of Rs. 30/- happened for "Friends Zone" service which I have never subscribed and it happened at 5:22 PM, Friday. and before that I have not received any call/SMS regarding this service then how can the service has been automatically activated on my number that I am SURPRISED !! and quickly I have complained for this and CC said that the amount will be refunded to you and it happens sometime like this. sunday I received a SMS that the complant has been resolved and then again I asked it to CC regarding this and CC said that It will not refund to you.
I also contacted to head office, BBSR and the person who has taken my call. he assured me that I will get back the amount which has deducted unnecessaril. Next day I got a call from CC regarding the complaint that " Mam, I just want to know what happened... and I was let him know everythng in details and after that he told me that you will get back your amount to your account within 48 hrs.
But it gone above 1 week and response from any of the ... and even I didn't get back the amount as of now.

And specially whenever I recharged above Rs. 100/- it happens surely .. WHY ??

Kindly take into your consideration and resolve.

Thanks,
Shradhanjali Sethi

Hi
My name is Major Kulashekar Sundhar Pandiyan and I have applied for an Aircel postpaid connection. With great difficulty and after more than a week, my connection no. [protected] was activated in Feb 2012 after I personally travelled all the way to the Aircel Main Office at Bahu Plaza in Jammu from Kathua, the place where I'm presently posted, to clarify all the doubts that your staff had, along with your legal officer. On 16 Mar 2012, I get a message saying that my connection will be barred in the next 24 hrs due to non compliance of DOT guidelines. I later get a call from [protected] from a female stating that she's calling from Aircel Call center conveying the same message. On enquiring what the problem was and what documents I had to provide again, I was put on hold and after some time, I was told to submit my Proof of Identity and Address to the Kathua Aircel Center. On making this documents, I went to the Kathua Aircel Center, where I was then informed that I have to provide four Passport size photos again. I came back and called the Aircel Call center and spoke to Miss Sonia and again clarified if anything else is to be given and I didn't get any clear reply. On asking to speak to a superior/supervisor, I was told that no one was available. On asking for the Aircel Jammu Main office contact number, I was told that they didn't have it. Personally, I feel that a little hard to digest. I would like to know how you expect me to keep providing documents and photographs without having a clear idea as to what was wrong the first time. I would be grateful if you could please tell me what the error was in the initial documents and what exactly is to be provided so that the continuous trips to all your offices can be minimized and this problem can be resolved at the earliest.
Thanks.
Sundhar
[protected]

Sir

I purshased a AIRCEL device with a 3G SIM costing Rs 1800.00 on and got the connection from 1st Feb 2012. Nos are ICCID:[protected],IMSL:[protected] , MSISDN:[protected], PIN1:0000 , PUC1: 60007410, PIN2:0000, PUC2:20957360 .
I first recharged with Rs307.00. Assured sevice was 1GB download with one month validity and 1GB per month for next two months on recharge of any denomination in these two months. But nothing such has happened. Instead on recharge I got 3G data volume mixed with 2G. Not to speak of 1GB data volume as assured. Further the company does not provide proper information on message alert of recharge.

Right from the beginning of application submission I was denied proper service by the agent concernd and then the COMPANY itself. I am utterly disappointed.

My aircel no. [protected].
B'coz of gratituous bal deduction and network problem i hav been trying to switch to other mobile network, without losing my no.,
but Aircel is not giving me that unique port no. for mnp, after sending sms on 1900 and havng chat with aircel customer representatives..havnt got "unique port no. for mnp" yet.
Aircel is lootng the customers wenevr i refill my no. with bal they make illegitimate deduction and their customer service is pathetic.

[protected]@gmail.com

Please don't use Aircel 3G


I had tagged a case on 29the Feb'12 but till now no proper response.

Service Request number: 1-[protected]

We two Aircel 3g customer are living togetheer in thee same residential.
Myself(Prabhu) #[protected]
My friend's (Satheish Ramu) # [protected]

We bothe raised thee same theat no connectivity inside thee home but
giving full coverage when came out from thee home withein 20meter.So
people who are using Aircel 3G can work on thee street roads only
because inside home no good signal strengthe,very worst service in 3G
network.


Wondering why theey blame people as Aircel is giving best customer support, our
experiences its really worst service in thee market no proper response.Please don't
trust theem.

As of now I'm not receive any callupdate from your support team.

Hence,i don't want to continue withe theis useless service.Please deactivate my account.
Prabhu.R Mobile No:[protected]


unsatisfied customer,
Prabhu R

Dear Sir
My no. [protected] is registered in NCPR and I want to deregister it.I have requested many times to aircel customer care to deregister my no. from NCPR and they told me that now my no. is deregister from NCPR but it is not.My no. is still register in NCPR.

When i send sms as STOP to 1909 it says you are not register in NCPR with us.
But when i check my no. on nccptrai.gov.in , i found that my no. is still register in NCPR.

What should I do ?
Please help to dergistrr my no.

[protected]@yahoo.in

Dear Sir/Madam,

My School going daughter is getting bad messages and Missed call from this number [protected]. Please block this sim card.

Regards,
Dinesh p.
[protected]

AIRCEL NOT ALLOWED TO GO OTHER NETWORKS I PAID FULL AMOUNT BILL AND UNBILL ALSO. AIRCEL ALWAYS REJECTED (MORE THAN THERE TIMES) THIS IS MY NO'S - [protected] / [protected] / [protected] / [protected] AND I CALLED SO MANY TIMES IN CUSTOMER CARE 57777(AIRCEL) BUT THEY SAID U GO AIRCEL OFFICE AND GIVE A COMPLIANT AFTER I WENT THEY OFFICE ALSO THEY U CALL CUSTOMER CARE AND GIVE A COMPLIANT. I DNT KNOW WHERE WHICH AIRCEL OFFICE I WANT TO GO I VISIT MORE THAN 10 AIRRCEL OFFICES AND MORE THAN 10 TIME CALLED THEY CUSTOMER CARE.(KEEP IN MIND MY OUTGOING CALLS ALSO CUT) WHERE I GO AND GIVE A COMPLIANT ABOUT THIS .. PLZ HELP ME. I WANT TO COME OUT THIS COMPANY.

To,
Respacted Sir,
Sub, SIM CARD LOST ([protected] )

Dear Sir / Madam,

My Name is Shesnath Singh i Leave at Jankpuri Sahibbad Ghaziabad UP my Sim Card is Lost with phone one Month back i Herby requested to please Block this no,bcz this no is use is anohter person please do not ignore this mail & do the needfull

Your Fathfully,
Shesnath Singh
[protected]

Dear Sir,

i am holding Aircel post paid connection for more than 5 years. In the last month Mobile Bill, i identified an amount of Rs 170+ have been debited towards WAP services. I am accessing Internet through my WIFI connection so there is no requirement of separate Internet connection in my mobile and also i haven't received any intimation for the activation nor any information when i connected WEB for accessing Internet.. I raised the complaint and got the response that the charges cant be reversed. I would like to cancel my connection and pay all excess amount however i am not interested to pay the WAP bill which got debited without my knowledge. Kindly assist me in resolving my complaint.

Regards.,
G. Nanda Kumar
[protected]

Dear sir,
now I am using a Mobile network aircel some times the network is not satisfied to me ,so i am desired the mobile network
in aircel to airtel. in the same mobile number [protected].

thanking you

Yours sincerely,
P.Krishna Kumar

Aircel is not giving internet GPRS facility even I have recharged for one month GPRS plan. I have been calling the cutomer care people of aircel for last one to enable the service. They are saying hundreds of excuses like technical problems and their enabilities. I have paid the money by recharging thir GPRS plan. But they are not providing the service after may payment. The mobile companies must stop these kinds of cheating to poeple. The government and other agencies are enactive. The money and musscle power only works here. Aircel have deducted my available mobile balance amounts many times. They are number one fraud company. When I generally talked with my friends I have heard many stories that Aircel people played with everybody. Hope the Government can do some sort of efforts to stop these kind cheatings from mobile companies. I lost 30 Rs. few months ago and when I aproached the aircel people, they simply said that that was deducted against my cricket score subscription charge. I personally dont like cricket, and do not even watch any cricket match. The aicel customer person simply said that I have activated some cricket score subscriptions. Once I lost 15 rupese the very next day when I recharged for 20 rupees. The aircel was telling that they deducted the money against the cost of caller tunes. I never tried for any other usages from my mobile than calling and internet browsing via GPRS. The experience from the aircel customer care representatives are too horrible. They are always out of reach and playing their advertisment talks every time. Even if we got connected with customer care member, they all are unaware about all things related to aircel.

Despite Faridabad being one of the vast NCR cities, Aircel has still not been able to enhance their reception or network coverage. Their customer service people are pathetic. They have no sense to speak to the customers. They have no 3G coverage. Worst ever GPRS speeds i have experienced so far. They are the worst. I would prefer switching over to Vodafone or Airtel than to continue with Aircel. I am writing this with utmost frustration. Not only Faridabad, Its Gurgaon as well, where they have the same condition. shame on you aircel.... You guys have got the worst Telecom service so far. I was so happy using Vodafone. I made the biggest mistake by switching over to Aircel...

Aircel cheat customers with GPRS 97 recharge plans and offers.
Unfortunately I was aircel customer for last few years. I mainly use aircel for GPRS purpose as I am an IT professional. I used to recharge GPRS 97 packages as they announces unlimited internet usage for 30 days from the recharge. I have been using the 97 package of Aircel of internet access for more than last one year. Now I looks down upon on me because I have already referred many of my relatives and friends to use Aircel GPRS 97 package as they announce unlimited internet usage within 30 days from the recharge.
Last time I got an offer sms from Aircel [censored] network saying I can get 59 days validity for my internet usage instead of 30 days for 97 GPRS recharge.
I recharged for Aircel 97 GPRS package on 31st January 2012 expecting uninterrupted internet for 59 days validity. After 30 days on 1st March 2012 when I was checking mail, I lost net connection and found they deducted all of my available talk time balance amounts of my mobile. When I tried to call their customer care, it was not connecting the call due to insufficiency in balance. Now a days these [censored] mobile companies charges money for their [censored] customer care executives. I recharged for 50 rupees and contact them on the number 121. When I made the complaint about the exclusion of offer they have announced, that aircel executive promised me that the issue will be sort with in 24 hours and the offer will be given and deducted amount will be credited back to my account.

The very next morning when i browsed on my mobile using aricel gprs, found that cut the money remained in my aircel mobile.
I called their customer care number many times till noon and I got a fellow to speak afternoon. He informed me that there was some technical issue due to their 3g up gradation work, and it will take 72 hours to solve my issue and they will credit back all my lost amounts.
I called them after 72 hours then they said that they did not solved all issues and will be completed on 5th March. They send me an sms saying they my problem will completely solved on 5th March 2012.

I was not able to use net on 5th, and I lost many emails, spend 70 to 120 rupees for going internet cafe for getting work updations and report sending to my clients. On 5th March when I talked to the aircel customer support executive, he said that by night 12 'O clock, they will solve all problems and credit all of the amount they cut from my account.

I again called the [censored] Aircel customer care on 6th as they did not solved the issue. Even the [censored] aircel customer care were out to reach on 6th March 2012. When I got them on 7th, one fellow named Reynold said that all the issues are about to clear and will complete on mid night 7th March.

Till 8 March 2012 Thursday, nothing was done from the aircel [censored]ers. They proved 100 times that they cheat their customers. I really shame one me for using and recommending the aircel network for my many of my friends.

Lastly i reached in conclusion myself that they are even about to change their brand name to [censored] Aircel networks.

Most of the mobile networks of India are cheaters and they sell customer details and numbers to their party ad publishers. They sends their dirty product selling adds and links to our mobiles. These [censored]es may start their business by selling their close blood relatives.

When we are in busy works they send call with useless songs. They secretly cut our mobile balance and secretly activating useless features like caller tones, astrology, their crafty talk time offers, their roaming offers, STD and ISD offers.