Aircel Complaints & Reviews

Hello sir/ma'am,
My name is Ankit Makati. I am customer of Aircel(Mobile service provider). I am using Aircel SIM card since last 3 years. I have complaint against Aircel. They are cheating people in pocket internet service(internet service provided by Aircel). When I do recharge for internet on my mobile, Aircel is blocking my internet connection. Means that after taking money they stops internet service on our SIM cards. After paying money we are not getting internet service. I have experienced this thing so many times. So now I am making complaint against Aircel. This is my kind request to you people that please take hard action against Aircel.

I used pocket internet and used internet. I downloaded games from waptrick.com. Those games were free as stated by that website. But aircel charged me 198 rs for 4 games and told me that the amount will be refunded in 48 hours when i filed a complaint. I waited and the amount wasn't credited. When i contacted again, they told me they can't do anything. Its not them who charged me. Its the website. Please take action on aircel.

my 40 rupees lost before some days
my mob. no. is [protected]

Dear Sir / Mam,
My AIRCEL mobile number is: [protected]
When i was connecting my mobile phone to PC to access the internet then it shows this error message: Unauthorized Request.Subscriber/Request have been barred.
So kindly help me about this issue.
Regards,
Shubham Aggarwal

My name is hemant solanki, I am one of the customer of Aircel. From last 1 year i am using Aircel and it is best in call rate.
It is so cheapest than other.
But I had a bad experience with Aircel service. They cut down 28 Rs. from my main account. When i come to know about this i went to Aircel office. And brief them. They replied i have download the song. while i had a free internet. I got a plan of 1.5 GB in 54 Rs. I had not downloaded any single song. i had used just Nimbuzz service. I instist them to refund my balance but they denied. They said their system is showing i had downloaded song but i did not download the song.

Really it is worst experience with Aircel telecome company. System is wrong and useless.

This is my kindly request to you pls refund my balance back otherwise i will portability my number to other service provider Also my relatives and friend group are facing this type of problem. I will divert them also in other service provider.

Hemant Solanki
[protected]

Unwanted Charges - Unwanted
Hello,

I have been charged Rs.10 every time for unwanted activation. Every time i top up 20+ you always deduct rs.10.

Every they say some (AIRCEL POWERPLAY RENEWAL) and other stuff.

Deactivate me from everything - I didn't activate anything on my mobile and kindly return my money.

My Number:[protected]

Yesterday i have recharged my number [protected] with 98 for 1 month internet and 68 for full talktime in AIRCEL epayment but it was unseccessfull and my money is not even back to me.

Hi ,

I purchased internet data card from UNIVERSAL forum mall Kormangala Bangalore on 2nd February.
My Aircel internet Postpaid data card number is [protected].
I have received incorrect bill from 2/04/2012 to 1/04/2012.My plan was Rs.305 upto 15th march 2012.I have also paid a bill of Rs 530 on 14th March(due to data exceed limit).I called in customer care on 14th of march for change of plan to Rs.750.After some days for getting confirmation whether my plan was changed to Rs.750 or not I went to customer care office in Kormangala (Bangalore) and they informed me that my plan is still Rs.305 and if I want to change the plan I have to request on 31st of march or 1st April due to billing cycle.
Later on when I received bill on 2nd April it was UNIMAGINABLE bill of Rs 6761
So my query is if the plan was not changed to Rs.750(4GB) then how I can get the bill of so much.Also I have not crossed the limit of data .

I called in customer care and they informed that since your plan was activated in the middle of month so i will be given only 2GB data and that too for 15 days,this is totally unethical.In the plan brochure it is mentioned that Rs.750 for 30 days no where it is written if it is changed in middle of month then we will be given 2 GB data only for RS.750 and that too for 15 days.Customer care guys also informed that I have used Around 2GB and 300 mb data so for 300 mb how can the bill be Rs.6000
Aircel is charging with whatever rate they want without giving any information
Looking forward for quick and speedy reply.

Chandan
[protected]
[protected]@gmail.com

Hi

i am in Birmingham uk , please enable international roaming on my mobile no [protected]
right now in mobile i am not getting any signal.
I tried to select the network as manual ..after that when i tried to select vodafone uk , orange , O2 , T Mobile ..everyone denied for registration.

no signal on my mobile.

i am using HTC touch 2 handset.


Thanks & Regards
Dinesh Garg
[protected]

I have an aircel prepaid no [protected]. Today I got a message for resubmitting my documents and immediately after that my connection was deactivated. I understand that verification/re-verification is an important process for security concerns and we as responsible customers always cooperate. But what is the meaning of immediately deactivating? How do I know that I need to resubmit my documents if nobody informs me?? Once you inform through sms or call you need to atleast give me a days time. I am highly offended by this irresponsible act of yours of immediately deactivating my number as soon as a sms is sent and there has been no information prior to this. There is no mention where to submit documents, as if it is my responsibility to collect addresses for submission. This is pathetic customer care. And the customer care number says that we are upgrading, please call after 6 AM !!!!!

I am fully aware of telecom policies and established norms of service provider-customer relations. I thought of immediately submitting going and submitting my documents since remaining connected with people is of prime importance for me. But on second thought this act of customer handling of deactivating without proper notice has questioned my belief on Aircel and I am now contemplating on going to appropriate forums. I expect that at least you will have the courtesy to reply back to this.

D.B.

Dear sir

I am using aircel prepaid no which is [protected].

Many time i complaint for network problem in my area i.e. Tri nagar delhi. But nobody take any action on my complaint.

The customer care executive said that they will check this personally.but nobody came for checking.

comlaints no. are:-
1-[protected]
1-[protected]

There is no network, no surfing, no download.

You are requested to do the needful.

Awaiting for your early reply.

My name is Arkajyoti Samanta. I’m staying in Bangalore. I purchased a pre-paid Aircel Sim card from a retail shop in R T Nagar, Bangalore . At the time of purchase, I submitted required document with retail shop. Outgoing call facility was debarred. So when I called the customer care of Aircel to restore this facility. Customer care office asked me to again submit document in R T Nagar Aircel Office. I submitted this on 6th April 2012. I sent a mail to Aircel . Text of the mail as follows:
Dear Customer Executive,

I am from Bangalore.

I took SIM no[protected] ten day back..

My mobile number is [protected]

I submitted my documents and photo while taking this connection 123 plan option. With connection
I took Rs 98 package . Without information , my out going call was barred.
When I checked with the retailer, he said there is no balance.. I again recharged it. Total amount is Rs 250+
is pending balance. As out going call is not there, obviously internet is not working.

So I called 121 customer care several times.. After 20 times, I was connected to General customer care.
They said documentation is not proper and submit the document again at R T Nagar Aircel Office. Today on 6th April 2012
I submitted the document as told.. I was told this will be restored within 2 hours . I did not get any connection.

I asked for pocket internet setting as I took a new hand set. This is also not complied.

I request to look into this.. If this is not restored in spite of my compliance of all procedures, I will take
this matter to consumer forum..

Thanks,
Arkajyoti Samanta
Mob-[protected]

I got reply from Aircel as follows:
Ack: Reg: Out going call debar and pocket internet(ERN-402203-JD3L07)
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you. Kindly allow us to respond to your concern within next one working day.

We assure you timely response and resolution. Thank you for choosing Aircel.

Truly
Team Aircel
Website: www.aircel.com

Gdm sir, im use aircel sim card for 1 year.But automaticly my sim card is registratio fai. My aircel no.[protected],

hai I don't want to say name.. my parents are living in tamilnadu iam working in Bangalore.. my parents are getting wrong call please help me out in this...... [protected] this the number of that guy can u please tel details or atleaset tel me which district he is from....... please give some details about that number

Aircel is deducting money from my account without my knowlegde by activating Dialer tune service.
On 5 April ,2012 they activate dialer tune without my knowledge and deduct Rs 3 for 3 days and my balance got reduced to Rs 3 +
.I registered complaint with them and till now that complaint is not processed, After that I recharge my account, and the next day 6th April,
aircel again activate dialer tune and deduct Rs 30 from my account, again i registered another complaint for my balance refund and getting nothing,
I am registering this complaint with you for prompt action , so that i get my balance refunded and can do next recharge without any fear of automatic balance deduction

Thanks
Randeep

Hello, my aircel no. is [protected]. I have 3 numbers on aircel in my family. Company has autamatically activated their service to my no. as i didn't want to use it. And has deducted 30+ rupees from my account.

Kindly deactivate all services and refund my amount on my no. Otherwise i will have to close your service on all my numbers and switch to some other network because i can't wait to deduct more my from my other numbers.

Please get attention on my complaint soon or loose us....

Online recharge (Rs 108.00 - full talk time) by debit card on 04-04-12 but every time recharge unsuccessful and balance returned in my account for 3 times (Citi gateway). But at the 4th time I tried to recharge thorough Bill Desk gateway (Aircel Website) balance debited but recharge unsuccessful and balance not refund.
* Now what to do ?
* I'm afraid to recharge online because it may unsuccessful and balance will wipe out from my account.

pls help.

Sandip Kumar Bera
[protected]
Area - Kolkata
Recharge date: 04-04-12

I registered in dnd sarvice of AIRCL mobile service provider.
NCPR Reg. no. : S[protected]
Date: 21/3/2012
company provided effective date is : 28/3/2012

But Din't stop promotion sms till today.

Aircel customer care helpline is pathetic. people over there have no idea of how to solve a problem & how to talk to a customer who is suffering because of their network problem. incoming & outgoing facility on my cell was barred on 3rd April, eventually outgoing started by the end of the day but incoming was still a problem.

i called the customer care 4 times on 3rd April & 2times on 4th of April but my incoming facility problem persisted. Then a person from the customer care called me & asked how was he able to call me despite having a barred incoming facility. The person at the other end was literally shouting & definitely has no manners to talk to a lady.

I'm not having fun by doing all this but what i know is i am not going to have this network again nor suggest anyone to have this.

I am sure no body at AIRCEL cares about customer and customer care department is dummy with nothing to do except giving false assurance.

SIR,
I am getting frequent calls from this no.[protected].A woman is using constantly abusive languages gets hyper on my nill reaction.She threatening me that she will kill me.it is a warning only.sometimes when my son picks the phone she talks ill-mannerly and uses some seductive languages as the prostitutes does.I am very disturbed plz help.