Aircel Complaints & Reviews

they had incoorectly deducted my balance of 40 rupees , and now their helpline has been engage since 7 days . they said that they aaplied ringtone on my account but no such tone is applied onto my account

i am using aircel sim for last 2 years but the network condions is very low here & in sorrounding areas.

amit tayal

Though i have sufficient balance, ivr telling me that my account balance is too low for the call when calling.

Please. i cant make calls

my mobile number is [protected]-AIRCEL

Hi, my SIM is showing SIM Registration failed. Kindly reactivate it. If it is beacuse of some issue please drop me message. Thanks
No: [protected]
Ravi N

my aircell prepaid no. [protected] i want know about my sms details of of last one week so. plz provieded thats details as soon as poosible.
i hav called in u r call center but he is not providing me any details and any one of high authority of aircell company manager.
so plz. provide my details in print out and this is my personal details. i am not asking for any other persons details . so i know u hav too provide my details and i hav to wright for getting thats details bcoz i am u r custmoers and i hav thats right.


regards
bhaumik shah
[protected]

Please see my mails below to understand my concern. Looks like the Service providers can do anything but we consumers cannot do anything about it (I am definitely going to fight for this). I am masking my email and other personal details for security reasons.

Aircel - Can you explain at-least in this forum?
===============

From: Dinesh xxxxxx<[protected]@yahoo.com>
To: "care.[protected]@aircel.co.in" <care.[protected]@aircel.co.in>
Sent: Wednesday, 6 June 2012 8:56 PM
Subject: Re: Aircel Invoice No.94239965 from 19/02/2012 To 18/03/2012 for Aircel No.XXXXXX47276

Hi Aircel,

After all your hidden policies like uninformed Billing Cycle and uninformed pro ration of free usage, you billed me 7500+ Rs for usage of just 15 days. No one was able to take ownership and try to resolve my issue.

Finally I got fed up and paid the bill amount in whole on June 1st 2012 and also placed a request for re-activation on the same day. Then I was able to use my connection till Jun 4th 2012.

On Jun 5th 2012 I found my connection again barred and no one in Customer Care were able to answer why my connection was barred after my successful reactivation based on my request on Jun 1st.

I called your Customer Care on 5th Jun 2012 around 9 pm IST and they said the connection will be activated again in next 2 hrs. As expected it didn't happen. I again called today morning around 7.30 AM and have been told that my connection will be activated in next 1 hour.

Still waiting, and called customer care again @ 8.30 PM 6th Jun 2012 to hear them telling that my connection will be activated in next 30 mins.

Can someone explain/at-least feel sorry about your procedures which let your customers suffer. Will you be not charging me for the past 2 days where I was not able to you my services and of-course I am paying for it.

Please reply and I am sending a copy of the same to India Consumer Complaints. This is my first experience with Aircel and so far the worst as well with any Telecom Service providers.

Thanks,
Dinesh

From: Dinesh xxxxxx<[protected]@yahoo.com>
To: "care.[protected]@aircel.co.in" <care.[protected]@aircel.co.in>
Cc: Dinesh Jagadeeasn <[protected]@yahoo.com>
Sent: Wednesday, 28 March 2012 1:58 AM
Subject: Aircel Invoice No.94239965 from 19/02/2012 To 18/03/2012 for Aircel No.XXXXXX47276

Hi,

I need clarification on my bill.

1. I have been told that I will be getting 7 GB of free uasge for the first month
2. But my connection has been barred stating that I exceeded my credit limit of 1500 Rs
3. I got my billed amt 7557.00 Rs

Can someone help me understand,
1. why my connection has been barred if my usage is under free uasge of 7 GB
2. If it is based on credit limit, why I am now charged 7557.00 which is way too above my credit limit of 1500.00
3. The customer care personell was telling that they cant control credit limit, but also can't explain why my connection has been barred (as he gave the same reason that my usage went beyond credit limit inspite of my usage being under 7GB free usage).
4. The reason I have changed the plan to unlimited before 2 days of my billing cycle is just because
a) My connection has been barred
b) No one informed me that I will be loosing my &GB free usage if I change my plan between billing cycle.


Can you please respond to my queries. Please reachout to me @ XXXXXXXXXX at the earliest.

Thanks,
Dinesh

Sir,

with due regards, i am completly unsatisfied with the services provided by aircel.
my mobile No. is [protected].
i am using this number from a year or so.

recently, i received a sms from aircel like " friend zone service has been activated on your mobile"

and now aircel have cut Rs. 30 from my balance.

i have not activated any friend zone and neither i have called on any of the Number to activate such a scheme.


So, I request you to please look into that matter and take necessary steps accordingly.

Thanking you,
Vineet
[[protected], [protected]]

I am Sunita Raheja. I have never faced or come across any problem from your service but its very disappointing to write a complian against Aircel. My number is [protected]. From June 1st 2012 it has been disconnected without any intimation ( WHY ) I have done the refilling on 30th May 2012 of Rs 199 and after 2 days it is showing No service. Kindly look into the matter and restore the number quickly.We have all the details of the recharging from 2009 till May 2012. If it is not restored at the earliest, we will have to move to the Consumer Court with all the details. Thanks

Aircel unlimited 3G plans are very bad. After free usage they say that the speed will be capped upto 128 kbps. Which means I should be getting at least 12.8 kbps download speed after speed gets capped.

But I only get 3 kbps download speed.

Aircel is cheating it's customers. Even we get more speed in 2G than 3 kbps.

Name- Akshay
Mail- [protected]@gmail.com
Aircel no- [protected]
Location- Patna

I login to the following link: http://www.freecharge.in/index.php , and not done recharge on my Aircel number [protected] TOP UP recharge not updated. but deduct amount Rs.258.00 from my bank Account

Dear Sir,
I have lost my mobile with the AIRCEL sim card. So, Please block the out going & incoming calls from the below mentioned number so that it cannot be used by unknown person. Please do this as very soon.

Mobile number: [protected]

hi
i have recharged my sisters number by,rs30 .but i could not get the balance..still its showing pending in the bill desk.
mobile number is [protected].

aircel collect the charge at 30 rupees for signature tone activation.
But till now not activated my request signature tone.YOUR CUSTOMER SUPPORT EXECUTIVE TOLD YOUR SIGNATURE TONE IS CURRENTLY ACTIVATED CONDITION.YOUR EXECUTIVE NOT SUPPORT IN MY COMPLAINT. RESPONSE IS VERY POOR.KINDLY PLEASE ACTIVATE IN REQUEST SIGNATURE TONE (OR )REFUND IN MY AMOUNT IMMEDIATELY.

Please check the speed I am getting for the past 1 week from Aircel Pocket Internet Kerala for my mobile number [protected].

It's pretty fast ha, .7KB download and .2 KB upload. Please check the screenshot for proof.
I called they CC and even their Nodal Officer in vain for a number of times.

If some one from US see this, they will definitely get a heart attack as they even consider 10Mbps as a slow connection.

BEST OF LUCK AIRCEL FOR CHEATING THEIR CUSTOMERS.

Hi,

I have not activated Aircel Music connect for my no. [protected]. Without any prior information, Rs. 30/- getting deducted for the second month. Pl. have this deactivated and confirm at the earliest.

on Sunday 03/06/2012 i started using Internet service from my mobile no.[protected] of aircel company . in the mean time a message flashed that babe video service is activated with charges rs.3 per day. for this i registered a complained to aircel with complaint no. 1-[protected] that how company has activated this service without my consent. the person dealing on customer care assured me that service will be terminated in next 24 hours. but till 05.06.2012 service was not terminated . now the person of customer care did not take my call properly and dose not give me any fresh request number for the above said complaint . till time rs.9 have been deducted from my account.pls look into matter.

Problem:
Without any authorization Aircel, activates value added services and deducts charges (in prepaid connection).

Incident:
You get a call from a number, you attend it - it means that value added service is activated. You get a message on activation with an option that you need to call a number to de-activation. However, if you call that number (in my latest case - it is cookery tips and the number given was 5800025), either you will not be able to connect to that number or it will be an pre-recorded call with no option for de-activating it.

After trying you assume that its one time issue, then later you will realise that amount is deducted for every month.

In my mother's number, they have enabled 4 such services(as on today it is 4 services) and deducting Rs. 120/- per month since September 2011. My mother's monthly call charges will be less than 100 and they were deducting more than Rs.120/-pm.

Without knowing the real culprit, she thought the problem is in mobile and was planning to change the mobile. I am looking for options to make a compliant with Telecom authority as well.

Aircel customer care has communicated that they will not refund the money deducted till now.

I am raising this compliant so that Aircel should not do the same to other customers

Unnecessary deduction of a/c balance
There is unnecessary deduction of my a/c balance and i want to know the reasons of this deduction i haven't requested for any dialer tune but charges for this have been charged from my account..
So kindly revert back my account balance and stop my dialer tune otherwise i have to leave your connection services..
i also try to call customer care but they are also not responding..
My Aircel No. is [protected], sandeep bhardwaj

respected sir,
I am customer of aircel sim they are taking ill mannered and does not take response of any complain. I am recharged of 98 rupees they are does not take response in aircel company i was taking with rahul and not take proper response and when i am said to this person that please give me head office no. this was taking unappropriated and not giving no

Please remove my caller tune, my number is [protected]