Aircel Complaints & Reviews

i want to view call log of [protected]. plz send call log of my other no [protected]

last tym my balance 30 rs firstly detecation my 15 rs
& secondly detecation my balance .paise
i not satified on this service

DEAR SIR,

THIS IS S.K.MATHUR FROM JODHPUR,AN AIRCEL POSTPAID CUSTOMER.MY COMPLAINT IS:- AFTER I DONE THE PAYMENT OF MY MOBILE SERVICE PROVIDER DISCONNECTS MY PHONE,ON CALLING TO CUSTOMER CARE THEY SAYS THAT YOUR IS DUE SO WE CANNOT CONTINUE YOUR SERVICES.THEN I CONTACT TO LOCAL AIRCEL OFFICE THEY PEOPLE SAYS THAT YOUR BILL IS PAID AND YOUR SERVICES WILL CONTINUE AFTER 2 DAYS,BUT MY SERVICE STARTS AGAIN AFTER 31 DAYS.THIS IS HUGE,I ADVISED YOU NOT TO USE AIRCEL.




THANKS

I M AIRCEL USER . VERY BAD EXPERCIENCE I WAS SET HELLO TUNE THEY DEDUCT BALANCE FOR 3 MONTH HELLO TUNE CHARGE BT. NO ANY HELLO TUNE ON MY NUMBER . AFTER THIS FROM LAST ONE WEEK I M TRYING TO CONTACT CUSTOMER CARE BT. NOBODY WANT TO LISTEN MY PROBLEM. THEY HAVE ONLY ONE ANSWER , THEIR SYSTEM SHOW THAT HELLO TUNE SET SO WE CANT TO ANY THING . AND SENIOR PERSON OF COMPANY ALSO DONT LISTEN . SO DONT USE AIRCEL I M USING ALMOST 2000/- RS MONTHLY BT THEY DONT LISTEN ME N MY PROBLEM . AIRCEL IS CHEATER TELECOM. COMPANY IN RAJASTHAN .

I am a regular internet user,as I am a student so I used my mobile phone for using internet mostly by using the gprs service provided by the network I am using.I am an aircel user.
As few weeks ago aircel provided 3g service in our state,so I decided to use it,so for activating 3g on my phone I send "start 3g" to 121 after asking the customer care of aircel,
so after sending the sms 3g hd been activated on my number,
on 31st may I decided to recharge my number with 98/- Pocket internet pack as it's validity was going to finished by next day(I had it while using 3g),
so I sent again "stop 3g" to 121 to deactivate the 3g service as it was said by the customer care the we can't recharge with pocket internet pack of 98/- If there's 3g is activated.
After sending the the sms I got a sms from 121 that my request is under process,I sent the sms at midnight after 12(I forgot the correct time),I thought there must be some network problem that is why I'M not getting the conformation sms,so I went to sleep thinking that till morning I'LL get the conformation sms,
next day while checking my inbox,I found I have not got the conformation sms of deactivating 3g,
next day on 1st june,not thinking too much about it I went for recharging my aircel sim card with pocket internet pack,
near about 11.30 am I tried to recharge via easy recharge from a shop,but I got a sms "your request to recharge 98 inr cannot be processed at this time."
It was because of the 3g service activated on my number as it's not deactivated till that time,
so I decided to complain about this on the complain number 198 of aircel,after telling them my problem,they told me that my problem will be solved in 24 hours and told me to wait 24 hours,
I waited 24 hours,but I dint get the conformation sms of deactivating of 3g activated on my number,
I called at 198 again,telling them about my problem they told me to wait again 24 hours,
but after waiting 24 hours,nothing happened,3g was still activated on my number,I called them again,but this time I tried half and hours to get the line,after that I got the line and ask them why 3g is still activated there in my number after complaining also 3 times,
but they dint talk with me nicely just tried to ignore me,.......

today is 6th may and 3g is still activated on my number,
sir I want justice,why 3g is still activated on my number after doing the process of deactivating it and complaining at customer care also.I am a student,and I cannot waste my time everyday on calling customer care hours by hours asking why my request of deactivating 3g is ignored by them,
I just want it to deactivate soon

I have purchased one prepaid mobile connection bearing number [protected] on 2nd September 2011 from the Aircel Gallery, Mira road by paying Rs.249/- and later paid Rs.1001/- on the same day for data connection for one year. I am holding the receipts issued by the gallery. Immediately after three days, the facility has been disconnected and when I approached the Gallery from where I have purchased the connection, they have shown their helplessness as to why the connection has been stopped and asked me to contact 121 from another Aircel number to find out the details. My repeated approaches to the Aircel call center evoked no response except advising me to call on the Gallery to sort out the issue. As per the gallery advise, I have sent an email to care.[protected]@aircel.co.in on 14th January 2012, but till date no action has been taken except sending me reply that with in 24 hours my problem will be solved. Today, I once again went to the Gallery and they have informed me that the said number has been erased from their servers for the reason best known to the Aircel and they can not help me. My inquiry with the call center indicated that once I again I have to approach the gallery.

This is a farce and I would like TRAI to enquire into the matter and book the service provider for deficiency in services. Simultaneously, I am going to District Consumer forum claiming damages for the mental agony and harassment. I am confident the telecommunication department will initiate necessary action to redress the complaint.

Koka Laxman Rao
B-302, Shalom Gardens,
Kanakia Road,
Mira Road East,
Tnane district
Maharashtra - 401107

hi,
I have recharged to my dad's number for Rs:258/- .
they took money from my ccount but still my dad didn,t got the money,
i want money back to my account.

I had Rs48 or Rs45 rs in my account balance in my phone.nd the aircel people unnecessaerily activated my caller tune without even asking for it.Now my account balance has come to Rs8 after this.I just want my balance back that was deducted unnecesarily.

RESPECTED SIR

I AM A CUSTOMER OF AIRCEL, WHO WANTS TO PORT OUT DUE TO PERSONAL REASON. I AM PROVIDED WITH WRONG UPC EVERYTIME I TRIED TO PORT OUT. MY PORT CODE STARTS WITH DL INSTEAD OF NORMAL DK. MORE OVER MY INFO ALSO IS NOT UPDATED IN THEIR SYSTEM, AS PER CUST CARE.

PLEASE HELP ME TO PORT OUT.


REGDS,

I have complained many times about Pocket internet in aircel customer care but there is no response regarding the resolution for internet. I did recharge of rs.98 net pack in my mobil number serious is 97101 *****.. Its an service provider demo card number to retailer.. This aircel has very very slow and poor internet ever in 2g.. If i open google website in vodafone it opens in 5seconds but aircel takes nearly 2 to 3mins to open the page please take a resolution for this big problem

Dear sir,
Here is my aircel recharging detail
Date :[protected]
Transaction Numbers : RJR[protected] for Rs.125/- and RJR[protected] for Rs.98/-
Mob No: [protected]
Recharge Amount: Rs.125.0 and Rs.98 respectively
I recharge my aircel no. [protected] on 27th march and 29th march respectively using mobile recharge through Aircel dealer, i got a message through DD etopup that your mobile No. has been recharge with Rs.125 and Rs. 98 and you have got 0.0 rupees in balance, it was shocking that i always use to recharge my mobile that way. At this time how it happen? No response from dialing 121, 198 etc.etc.
Please look into the matter, and do the needful.
Thanks

I use Aircel mobile number [protected] to surf internet. But whenever I use the GPRS service Aircel use to deduct an unnecessary amount from my account. When I checked for the description of charges I get a response that I downloaded a game on my mobile phone hence the charges has been deducted. I asked for the details so Aircel customer care shared a link with me where I could see that a link was sent as "Free Push" to my mobile and charges were deducted whereas I never downloaded any game. This happened many times with me. In recent incident when this happened with me again I reached to Appellate authority of Aircel thinking that they will help me in getting the issue resolved. However, Appellate team in return try to fool me by providing me with an incorrect/incomplete link details. This clearly states that Aircel is unnecessary charging from customer by sending free push links and in return providing with misleading information to its customer.

I've applied for Aircel 3G dongle 505 plan and got the connection by[protected]. My aircel 3G number is [protected]. I've used 1.2 GB for first month and payed the bill by Jan month end and i got the bill as Rs.423. Even-though the aircel dealer informed me that Rs.1600 which was paid as Dongle cost will be refunded every month as Rs.400. So that i would get Rs.100 as bill amount for first four months, but I've paid Rs.423. Even i questioned regarding that but i didn't get any proper response from Aircel side. And for second month that's for the period of 20-Jan-2012 to 19-Feb-2012 I've got Rs.33,441 as my Bill. Anyhow my Sim got barred by 12-Feb-2012, i dint get any response from aircel side. And after many calls i got my aircel bill by March month only. In my bill it was mentioned that I've used 5GB for one month only. But in my dongle if i check the data usage its showing only 4GB(which was used by me from the time when i got the dongle). Anyhow I've paid in first month bill for 1GB. In second month for 1GB I'll get Rs.505, remaining 2GB should be paid by me extra. But when i explained about this to the aircel customer care, they are just telling that I've exceeded my credit limit. I'm not informed about the credit limit details during the purchase of dongle. Anyhow its mentioned that credit limit is Rs.750 in my bill. But when i inquired about this to aircel dealer he told that it would be around Rs.3000. But i dint get clear information from any aircel section. I've tried to talk with customer care many times, they are not trying to provide any solution to the customer, they are just telling us that I've used 5GB this one month, you should pay this amount anyhow. First mistake is in the Aircel side. I'm not informed about any credit limit during the purchase and second thing is, if I'm crossing the credit limit means why am i not notified by the Aircel department. How is it possible to get Rs.33,441 as a bill for just using 2GB. As I've informed u already my Sim got barred by 12-Feb-2012. Am not able to do anything with that Sim. I'm not getting any response about my bill clearance. I was trying to get a solution for more than a month. But couldn't. Then how is it possible for me to pay the huge amount.
And what another sad thing is, my Sim got barred and i got the bill for 12-Feb-2012 to 20-Mar-2012 as Rs.400. Previous month amount and this month amount together calculated and total amount is mentioned as Rs.34,500. Is it my mistake to get the wrong bill. I kindly request you to provide me a solution quickly. I wont be able to pay this huge amount anyway. Please don't delay this matter further and keep on adding the bill as Rs.400 every month without any usage.

Expecting quick response from Aircel side. I've got thorough knowledge from Internet about this aircel incorrect bills.

i dnt want any marketing or any caller ringtone calls just stop it or else i have to stop using aircel card have to switch on to sum other card..

Dear Sir,

Last week i have recharged my aircel mobile through ICICI internet banking.The amount value Rs68:00 has debited in my account but the recharge values are not added in my Mobile no.

For your referecnce below that details are mentioned .

Transaction Status-Success

AIRCEL Transaction ID-TN[protected]

Transaction Date & Time-21-Mar-2012 11:41:21

Mobile Number-[protected]

Amount (Rs)-68.00




Thanks and Regards,

Sethuraman.A
Mobile No: [protected] & [protected]
QA/QPI Engineer,
M/s Alstom projects India Ltd,
Durgapur,West Bengal.

This is govinda from rambhuvan wada kumbharjua goa aircel customer using aircel from last 3 years. Starting 3 years aircel was good providing download speed about 28 to 32 kbps. But since 2012 year started aircel has decrese downloading speed and providing only 4 to 5 kbps only in between it becomes zero kbps also which just not enough a 6MB song takes about 30 minutes to get download.Please aircel please increase downloading speed i request. My opinion is that aircel should provide at least 15 to 20 kbps i had complaint so many times on 198 but they did taken it seriously my friends also using aircel and they also gets bored with this speed. my number is [protected]
please fix this problem immediately.

Dear sir,
We have been beneficiaries for the last four years with your unparalleled service that you are rendering to humanity for years. All our family members are using Aircel only.But on the contrary to our credibility in you, you have deducted 30rs from my account for the last two months for using
Aircel music connect though we actually don't enjoy the fruit of this music connect.I have had enough of trying to reach your customer care many times but all in vain.So i kindly request you to unsubscribe this music connect at the earliest and reimburse the amount of 60rs to my account for the sake of maintaining stability in our credibility of your service.....My Aircel no: [protected]....Name : Kannan M....email: [protected]@yahoo.co.in
Thanking you,
Yours faithfully
Kannan.M

Here is my aircel recharging detail
Date : [protected]
Transaction ID: [protected]
Mob No: [protected]
Recharge Amount: 25.0
I recharge my aircel no. [protected] on 22nd march, 2012 using mobikwik.com, i got a message that your mobile No. has been recharge with 25 and you have got 0.0 rupees, it was shocking that i always use to recharge my mobile that way, i called-up 198 aircel helpline no. regarding this with complaint reference no. 1-[protected] and after a day they called me and i got a shocking news that 25 rupees recharge has been closed so you can't be benefited from 25 rupees, i told them that then why aircel website showing 25 rupees in there recharge list, they don't have any response they keep on saying that 25 rupees recharge has been closed just the day before i recharge.
Hope you people realize about aircel felon ..........................

Very worst service from aircel customer care center. I call for how to deactivating the sim. But they told "just broke the sim". Is this the only way to deactive the sim.. This is my 23rd complaints to them all call are closed but nothing happend from their side. I think they only need sim prices what a very worst service. I have totall 12 cug sim on aircel and going to port to idea... Aircel really waste service..

When a cell phone is stolen and the user wants to ban it from using any network,he must have access to the IMEI no of the device.The owner must report their local operator with the IMEI no,to block the device.The network provider has a shared database known as EIR(Equipment Identity Register).The network provider then puts your IMEI serial no. in that database. To communicate this IMEI no. to Central Equipment Identity Register(CEIR). CEIR also known as IMEI database, it is the central database system for various network providers.if an IMEI no. is blacklisted in CEIR the mobile will not respond to any service provider network.The IMEI is not easily changeable thus making the device useless for the thief.

This statement is very true and followed globally by all the service providers.TRAI in India also has a database to which all the service providers in India have access, however when on March 22,2012 I lost my mobile in Hyderabad (the number belongs to Bengaluru) the sim was not blocked but for locking the handset Aircel legal department said that I have to contact Hyderabad police station nodal officer blah blah which is the state where I lost handset.

Amazingly, these companies tend to portray themselves as customer friendly but they are completely insensitive to customer needs and requests.

One Mr. Prakash and Shabana from legal department of Aircel gave all contradictory statements saying "sir you have to approach the local bangalore police station to intervene Hyderabad police to provide information, the other person says sir you have to contact hyderabad police station where you lost your phone they will provide the details, Shabana says "sir only they can share the information through police of bangalore, Ms. Shabana says sir if you want to block the sim we can do sir, sir we are not authorized to block IMEI even though the phone has sensitive information we cannot help you with location details only with the police the information of the whereabouts of the last call received location can be shared, sir only through the police intervention is needed" , Prakash says I have also lost iphone and could not help myself sir, forget and forgive sir, sir you will not get the phone back neither you can block the IMEI since the information cannot be shared with the customer directly, the call details cannot be shared, you have lost phone we cannot help with you even though the sensitive information can be accessed easily by the thief we cannot help you in any way sir. Prakash says " you know all the high end model phones are sent outside india hence it is not possible to recover the handset sir. Look at remarks made by a service providers "LEGAL DEPARTMENT" how he is encouraging the thieves and thugs, being in a responsible position how can he speak like that am shocked.

Other customers information cannot be shared I understand, but about my own handset and the details of the calls and the location cannot be shared and giving free access to whoever has possession of my handset is not customer friendly service and it is too dangerous to be associated with such networks, who give freehand to the thieves and secure information to their own customer how absurd the policies are as we can see why so many thefts are happening with these people giving freedom to use the loopholes in the system to the thieves and causing inconveniences to their customer.

Please I request Aircel and this forum to help me in this as this will make the handset useless for the thief and discourage theft of mobile phones too.

I am truly amazed at the insensitive response from Aircel to their own customer