Aircel Complaints & Reviews

sirs/mamdam,

i want to attract your attention to increasing tyranny of mobile service provider.i am using aircel service.A customer care person called me and started explaining his offer for caller tune.he just explained i listened.and i cut in the end.what i saw after an hour that Rs.30 is deducted.and caller tune is issued to my no.
i want to complain for such action.they didnt even asked me whether i m interested or not?whether i wanted or not?They just imposed it on me.Being student i took mobile for my and for my parents convinence not for luxries that i can not afford.

I have complain 2 times no action is taken till now.They even didnt pick phone.If they picked then kept for hold so long that i lost more balance every time.

last i talked to Mr.parmanad from aircel cutomer care noida on 10 NOV,2010 and my request no. is 1_[protected].He assured me that my balance would be back in 5-6 hour.but he made false promise.

I want my balance back and take strict action against them so that it will not be repeated with any citizen.

CAN SUMONE HELP ME OUT IN KNOWING THE DETAILS OF THIS AIRCEL NO [protected],LIKE WHO HAS PURCHASED THE SIM CARD AND WHERE ????

I have taken an Aircel Prepaid Service, my service # [protected]. From the 15-17 of November I have sent over 7 SMS to a 3 Mobile service user in Nottingham (UK), the 3 Mobile # [protected], the intended person never received any of the SMS, however Rs.5/- per international SMS got deducted, but if the same SMS is sent through Vodafone it is delivered. An SMS sent through Aircel never reaches, but if a voice call is made to the same number it gets connected.

Yesterday, 17/11/2010 i checked with the concerned person if my SMS were received, who in turn informed me that had not received any of the SMS sent via the Aircel #.
So i called customer service to check as to why this was happening when a voice call gets connected and an SMS never gets delivered. I called the contact center and spoke to Amit/Operation Manager, who informed me that when an SMS may have been sent the receiving party must be in an Out of coverage area. When I pointed out to him that there is a delivery time frame for sending an SMS so for the last 3 days for the SMS the person is out of coverage area, but can recieve voice calls

He refused to see reason, all im asking for is the I get the credit for the SMS that were not deliverd, he refused to give a credit and could not given any explaination as to why the voice calls could get connected and the SMS cannot get delivered.......... and after a long conversation of almost 45 mins the call was disconnected abruptly and I didnt even get a call back...........

Location: Arumbakkam, Chennai, Tamil Nadu, India

Posted:[protected] by rajkumar.j Send email


i lost my simcard
dear sir/madam,
my name is j.rajkumar i lost my sim card number [protected] on 19.11.2010 with the proof of my driving license. now only i came to know that anyone can miss use with it. kindly plz block the simcard. the details of the proof are
Name = rajkumar.j
d/o = janarathanan.k
DL.No = tn02 [protected]

D.O.B = 22/02/1988
DOI = 11/02/2010
valid upto = 10/02/2030

kindly please block the card, thanking you.

First of all without my permission Musicconnect service was
activated on my mobile. When i contacted customer care they told me
it can not be activated without permission and they deducted
15 rs. I request them to deactivate it..they told me the procedure and
i deactivated it . There was a message that Music connect is
deactivated.
After Half an hour again there was message that Music connect
is on and 7rs was deducted.
We registered complaint to deactivate.
I recharged rs 125 and the same day 30Rs was deducted without my
approval for music connect.

Is this ur service to harass people and deducting money without
their approval?
Neither manager or supervisor picks up phone . In Customer care
also they just pick up phone say sorry and then cut it...Why?

SIR
AIRCEL COMPANY IS VERY BAD COMPANY

I WILL PARCHED NEW AIRCEL PREPED SIM CARD, JUST INSURT SIM CARD IN MY CELL HE WILL CHARED STD SMS WORTH RUPESS 1.82 BUT I CAN'T SMS ANY ONE. BY CHANCE THIS MOBILE NO SEND STD SMS MOBILE NO IS [protected]..
ANY MOBILE I AM IN SERT SIMCARD HE WILL SEND STD SMS.

I WILL CALL CASTOMER CARE THEN HE NOT GIVE SUFISIYANT AN

AFTER MY NO RECIVING THIS TYPE OF SMS...
[ IMEI:[protected]
IMEISV:78 MOBILE(IMEI) HAS BEEN USED BY SENDER NUMBER. PLEASE INFORM TO MS/MR. VIMAL PANDYA IMMEDIATELY. ]

PLS GIVE ME REJALT......

Dear Sir,
Re: Mobile No Aircel [protected]
I would like to bring to your notice the following facts for your immediate action.The above mobile no is normally used by my wife Dr Urmila Dasgupta a Medico by profession and is an Associate Professor in a Medical College in Kolkata.You will appreciate that she is a very busy person and does not like to be disturbed with unnecessary
calls and SMS.Of late it has been found that she has been receiving unnecessary calls and SMS for sales promotion from various agencies.This must be stopped forthwith.

I may also like to add that without our consent certain facilities like" charge @1/2 sec for 1 month " was activated resulting in drainage of money.I would like you to immediately refund the charges deducted on account of the packs activated without my concurrence.In case this is not done I'll be left with no other alternative but to take up the matter with appropriate authorities for redressal of my grievance.

An early action from your end will be highly solicited.

Thanking You

Yours faithfully

Gautam Dasgupta

Reply
Forward

Hi,

The attached e-mail as stated below till 15th Nov, 2010 states all our family members disappointment and frustrating experience that we are going through with Aircel Dishnet Wireless LTD.

To be very precise, Aircel Dishnet Wireless LTD still haven't paid the Lease Rent for the month of March 2010, April 2010 and May 2010. And Aircel Dishnet Wireless LTD owes one month Security Salary for two employee for the month of May 2010.

Thank you.

J. Imlitemsu

Mon, 15 November, 2010 12:09:27 AMRe: COMPLAINT-Aircel Dishnet Wireless LTD
From: emlee temsu <[protected]@yahoo.co.in>Add to Contacts
To: Hyder Khan <hyder.[protected]@aircel.co.in>


[protected][protected][protected][protected]

Hi Hyder,

Again I've to follow-up on this issue, as none from your department wants to take the responsibility to resolve this ongoing issue.

It is indeed sad for us to inform you(Aircel Dishnet Wireless LTD) that we are thinking of treminating the contract that we have with you. We have tried all possible way to resolve this issue by letting Aircel Dishnet Wireless LTD know what was happening but it seems Aircel Dishnet Wireless LTD, a Mega Telecom Company isn't really bothered to acknowledge this issue.

To Aircel Dishnet Wireless LTD, this may not be a real concern, but it really matter to us and we wanted this issue to be fixed A.S.A.P(see the attached mails below when it really got started).

We have given enough time to you(Aircel Dishnet Wireless LTD) to resolve this issue by informing what was goiong on but enough is enough..... We never even wanted to go to the Court to resolve this issue through Legal procceding but it is our responsibility to inform you(Aircel Dishnet Wireless LTD) in advance that we will be doing it.

We have the facts, records and all necessary evidence and email below is one of them,,,,, pliz followup.

By this month if the issues are not resolved then we will take Legal Action.

Regards,
Imli.

[protected][protected][protected][protected]

From: Hyder Khan <hyder.[protected]@aircel.co.in>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Thu, 26 August, 2010 2:22:10 AM
Subject: FW: COMPLAINT-Aircel Dishnet Wireless LTD


Dear Imli



A copy for your reference.







Your world of possibilities...

Hyder Khan | Senior Executive |Roll Out | T[protected]: | F[protected]| M +91 [protected]

Dishnet Wireless Ltd, central Apartment 2nd floor, Nagarjan Junction, Dimapur-797112, NAGALAND.


P Please consider the environment before printing this email





< U1:P="">size=2 width="100%" align=center tabindex=-1>
From: Hyder Khan
Sent: Thursday, August 26, 2010 2:47 PM
To: Vinayak Sharma; Buddhadev Baruah
Cc: Yumnam Rajeshwor Singh; Dibyajyoti Mahanta; Shahnyu Semdok. T; Mulato Chishi; Sanjib 2. Dey; Goutam Mani
Subject: FW: COMPLAINT-Aircel Dishnet Wireless LTD
Importance: High



Dear Vinayak,



Pls find trailing mail & attachment from land owner of Site ID NEDIM090. There are rent arrears which have not been cleared and also there is security guard salary issue. So now the owner has sent his grievances via mail and if the issue is not solved within the time-line given then he shall be bound to shut down the site. I have sent so many mails reminders to you regarding rent arrears but you only give assurances. Kindly do the needful on urgent basis.



Aside to Buddhadev Sir: There is security salary issue where salary is still pending (kindly refer attachment Security handover from ICOMM)







Hyder Khan | Senior Executive |Roll Out | T[protected]: | F[protected]| M +91 [protected]

Dishnet Wireless Ltd, central Apartment 2nd floor, Nagarjan Junction, Dimapur-797112, NAGALAND.


P Please consider the environment before printing this email





<hr size=2 width="100%" align=center tabindex=-1>

From: emlee temsu [mailto:[protected]@yahoo.co.in]
Sent: Thursday, August 26, 2010 1:18 PM
To: Hyder Khan
Cc: care.ne
Subject: COMPLAINT-Aircel Dishnet Wireless LTD



Hi, Haider





I would like to inform Aircel Dishnet Wireless LTD that, Aircel Dishnet Wireless LTD has to come up with an agreement with us stating that;

1. They(Aircel Dishnet Wireless LTD) will clear all the pending Lease rent dues by the end of this month 31st Aug, 2010.

2. They(Aircel Dishnet Wireless LTD) will resolve the issue regarding the late security appointment which was suppose to be as of 01st May 2010, but it was done as of 01 st June 2010. Security Pay-out for the month of May 2010 is still due.

3. They(Aircel Dishnet Wireless LTD) will have to clear the monthly pay cheque for the lease rent for setting up the Aircel Tower (Dim-090) on or before 15th of each month.



Unless, They(Aircel Dishnet Wireless LTD) agrees to comes with an agreement or if they(Aircel Dishnet Wireless LTD) fail to resolve the above stated concern by 31st Aug, 2010, we(Owner of the site Dim-090) will not allow Aircel Dishnet Wireless LTD to function any activity at the site.



We are all aware about the contract that we have signed with Aircel Dishnet Wireless LTD and also about the terms and conditions and so on, but when Aircel Dishnet Wireless LTD, being a National Telecom Service Carrier cannot live up with their Principles and Integrity, you(Aircel Dishnet Wireless LTD) can't tell the Landowners to look at the contract or expect us to remain silent for such a long period.



Aircel Dishnet Wireless LTD needs to know that putting up a tower on our site was not a big favour that your company has done, you(Aircel Dishnet Wireless LTD) were doing business with us for expanding your Network Superiority and we are well aware about this and so we can bring you down. Aircel Dishnet Wireless LTD took us for granted, the occupation of the site was done as of 07/12/2009 and Aircel Dishnet Wireless LTD is well aware about all the payment, JUST Rs. 10,000/- recieved in the form of checque on 28/07/2010.



Don't treat us like this, don't encourage us to give a press release on this issue, we want all the issues to be resolved by 31 Aug, 2010. You(Aircel Dishnet Wireless LTD) wanted us to get all the clearence for setting up the tower from the Municipal and Local Authority in a Jiffy and we did that. Now, we expect the same from Aircel Dishnet Wireless LTD or else 31st Aug, 2010 will be the last day of any activity on Site, Dim-090.



I want to thank you Haider for taking all the Aircel Dishnet Wireless LTD responsibility on your shoulder from day 1 and I also request you to be there till the end. I myself was also working as one of the Senior Executive/SME in the Escalation Department for one of the Internationally renowned American Telecom Company for the past 5-6 yrs and I know how it feels like to be in your place. We will not be satisfied by just sitting out there in our work-station without work, unless we get a challenging assignment to resolve a customers/client concern, because when we do that, we retain our customer and we are able to expand our business smoothly.



Regards,



J.Imlitemsu(one of the legal Heir)



Note: For Legal reference. Any response or communication required on this issue has to be done both through Phone call at- [protected] and email- [protected]@yahoo.co.in.








[protected][protected][protected][protected]
This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.

Hi

How can Aircel activate Auto-Renewal Scheme of Pocket Internet without giving any Notification to Their Customers.
If this Company do so Then he will loss their lot of customers.

My name is Arvind Kumar.

I am interested in installation of your mobile tower at my land. I have enough landspace for tower installation at Delhi, Khurja & Bulandshahar States o[censored]ttar Pradesh.

Kindly guide me that is the procedure to apply and where i have to contact.

Please reply me as soon as possible on my mail.

My Email ID; [protected]@yahoo.com


Thanks
Arvind Kumar

Sir/Madam,

I want all incoming and outgoing calls made from my aircel number [protected] for the month of september and october through e-mail or postage.
my email id is [protected]@gmail.com
please do the needful.

I have AIRCEL Connection Mobile No. [protected] & using it from 12 months.
But recently they started deducting 2paisa/second for STD calls instead of 1paisa/seacond (as told while taking connection)
Upon contacting them through customer care they told me after crossing
30000 second STD call U will be charged 2paisa/second which was quite
shocking.

They had hidden this information and If it is so they should have intimated me
through SMS or call that U have 30000 seconds STD call & I could have
been aware & thinked before calling from this connection?

Pocket Internet of Aircel is a worst plan in the market from any inernet provider in GPRS. I would like to refer all to use Airtel's mobile internet rather than using Aircel's pocket internet. Airtel's INTERNET plan works very well in any part of India. I faced lots of problem in using Aircel pocket internet while surfing.The speed of aircel PI is very slow .One should not rely on this poor service of Aircel while doing some important task like IRCTC eTICKETING ,online shopping ,internet banking etc. for you will definitely suffer a lot. So aircel should try to rectify this Pocket Internet plan or else they are definitely going to loose their customers .....like me.

I Received a one message: That Message is

You have been awarded 2000000 US IN COMMONWEALTH GAME U.K. for more details Email:[protected]@winning.com...

My number is [protected]...received the name of TD-DURGA

hello, I am Praveen Kumar Pathak (Aircel mobile no: [protected])
On 25th of October I got call from one of the call center of Aircel. The man at other side said I am a valuable customer of Aircel and the company wants to give me free STD minutes. I asked him 5 times the extra or hidden charges for this but he said it is all free of cost. For free STD minutes I said yes.
Then on 27th of october I went to my hometown for Diwali and returned back on 11th of November. During this period my cell was switch off. I turned my cell on 11th of this month and found that 84 rupees were missing from my balance. I called the customer care for the same but they said that I have availed these special packs by my own. I am shocked and frustated.................
The image of Aircel has ruined in my mind...................
They are cheaters!!!!

Hlw sir,
i am prashant kumar from patna. I was using an aircel no [protected] from 1 and a half year,last month my sim got stolen to regain my no i visted aircel help center on 2nd nov i deposited photo copies of my original document and my collage id they provided my an sim having sr.no[protected] they had said me that it will be activated on evening.i inserted that sim on mobile on 3rd nov it wasnt activated till then after then i visted help centre again they said that they had sended request and it will be activated after 72 hrs today is 6th november till now my no hasnt got activated. Please help me my contact no is [protected] till i recover my aircel's no back.
THANK YOU

I won't consider Aircel a service provider as they are not good at providing a basic service. I have an Aircel number 980XX01500. This number is in the Punjab circle. My home town is Hisar in Haryana state. My city is planted with hundreds of Aircel boards passing the message the Aircel is now in Hisar.

Last month I was on a visit to my home in Hisar. To my amazement, I could see the Aircel boards all over the city but my Chandigarh number was not working over here. I tried to manually select the network but could not find Aircel in the list.

On the way to Hisar from Chandigarh there are 3-4 towns where my number was working under Vodafone's network. I wonder what is wrong with their network in Hisar. Hisar is not a village, it is a full flash city of Haryana.

Now today I came to Hisar again and I am still facing the same problem. Now, when last time I came I had written to the customer care, but I never got the response from them. This time I am hoping they would read there reviews and act.

I have used almost all telecom companies in the past, and this is the first time I am facing such a problem.

Aircel if you are hearing, email me- astrokid007[at]gmail.com

Hi,

My Brother Nitheesh Lost his Mobile phone with AIRCEL sim. I am Requesting you to kindly block all the incoming calls and out going calls from the SIM.

Mobile Number: [protected]

i am going mad i had bought a aircel no [protected] two month back and evey after two three days they block my no without teling anything very disgusting. i want to file a case against aircel no whenever i call customer care they register complaint and dont do anything my Rs350/- got stuck in aircel they cheat there customer i want the compensation of this harassment.there dlf galleria store management is also disgusting vikas panday i have delt with is also very unresponsible he never answer any call whenever i call them on land line they never pick up there phone. pls get me the justice i am going mad i will suicide and responsible will be aircel

It was 26th August 2010, I saw an advertisement in a dainik bhaskar news paper that a company namely aircel (GLOBAL TOWER SERVICE) taking land for mobile tower for a contract of 20 years and in return giving 13 lacs in agreement and 35 thousands as monthly rent.Contact no's are given [protected],[protected].
As firstly they demanded 5000 /- for registration cum booking and after booking again they demand 19500 /- as tax amount.
i had diposited these amount but now they are not responding to me. and there contact no. are getting switched off............

my contact no. is [protected]
mustaq ahmad
m.p.