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Aircel
Aircel Ltd.
Customer satisfaction rating: 52%
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10556
COMPLAINTS
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Aircel Customer Care

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1406
down
622
+91 12 4476 5000  [Head Office]
up
785
down
365

Fax:
Fax:
+91 12 4429 0524  
+91 11 2699 0095  
+91 22 4260 6070  
+91 20 4140 6699  

Additional info

Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore

69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350



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Submit a Complaint
Customer satisfaction rating
52%
Complaints
10556
Pending
2614
Resolved
4541
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Aircel Complaints & Reviews

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I am Balaji.I lodged a complaint to customer care of aircel stating that i have a balance of around 16 rupees.Suddenly they...
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Aircel — deleting caller tunes [Resolved]

how to delete aircel caller tunes?please help...
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MY AREA KAMARAJAR SALAI NEAR SOU.HR.SEC.SCHOOL
ADDRESS -12A.,MEENAKSHI PURAM 4TH STREET
KAMARAJAR...
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Dear sir,Can u get me the name & address of this number :) [protected]...
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i want deactivate my dialer tune.... i called customer care twice.... they told that the dialer tone deactivate with in 48...
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The worst ever telecommunication service provider award could be recommended for Aircel. They provide a very poor service....
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[Resolved]

dear sir,
someone has by mistake taken away my sim card of aircel number--[protected].kindly block the incoming and out going calls with effect from now.
thanking you.
yours sincerly,
cinthoorika.
Aug 13, 2020
Complaint marked as Resolved 
Sir,


Your name: N. Priya
Lecturer / CSE Department
Karpaga Vinayaga Engineering College
Address: Karpaga Vinayaga Engineering College, Chinna
Kolambakkam, Madhuranthagam,
Palayanoor(P.O) - 603308
Phone model: Nokia 1110 L.Grey
Make: Nokia
IMEI No : [protected]
E-mail for communication: [protected]@yahoo.co.in
My Lost Mobile no: [protected]

I am N. Priya working as a lecturer in Karpaga Vinayaga Engg College situated in Padalam.(Near by Chengalpet). I lost my mobile on 04-03-09 by 12p.m(afternoon). Kindly consider this and i request you to take the necessary actions.
SHALL I USE MY AIRCEL NO. AS A FAX NO?
MY AIRCEL MOBILE No. is [protected]
dear sir, , currently i am in sitapur (u.p), and i am using aircel pocket internet, but the speed of pocket internet is too slow, , plz do somethng, so customers use your service beetr...thx.
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hi my name is Rajesh Kr Singh... and i have the following problems with my no. [protected]..

1) i have activated my pocket internet on my aircel no. and this services is not working. it has wored for 10 days only on monthly card..

2) my gprs or net connection on laptop or mobile is being disconnected in every 3 or 4 minute...

3) THEY DISCONNET CALL ON COSTUMER CARE OR KEEP ON WAITING MORE THAN 30 MINUTE OR CUT THE CALL BETWEEN CONVERSASION...
4) I HAVE COMPLAINT MANY TIME TO "AIRCEL TECHNICAL COSTUMER SUPPORT -121322" BUT THEY DON'T HELP. THEY ARE TO MAKE FOOL TO A CASTUMER... THEY GIVE USELESS ARGUMENTS LIKE
a) SWITCH OFF MOBILE FOR 15 MINUTE...
b) SAVE SETTINGS AGAIN AND THEN SWITCH OFF FOR 15 MINUTE...
PLZ HELP IF CAN BE...
same prblm i m facing. i think this is d business of aircel.
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    I lost my mobile on 8th january in chennai. My number is [protected].please block it ASAP....
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    [Resolved]

    M Amala Anthony Lambert,
    Asst Manager,
    Indian Bank, Circle Office
    359,Dr.Nanjappa Road,
    Coimbatore 641 018

    To

    Aircell limited,
    Codissia Towers,
    78 Huzur Road,
    Coimbatore 641 018

    Dear sirs,

    Sub: Re - deactivation of My Cell No:[protected]

    I am holding Aircell Mobile Nos:[protected] and [protected] for a long time.
    Since I am holding the first number for more than two years, you have given me a message that “ We thank U for being with AIRCELL for more than 2 years. As a reward we offer Add on pack with 1 year validity @ just Rs.49/-. Rush for ur nearest retailer. T & C apply “ on 23 11 07.
    Based on the message, I have bought the above noted Sim and it was activated immediately. Since it is valid for one year, I kept it as additional mobile facility for my family. But to my surprise, it was deactivated after a couple of days without any intimation. You have failed to keep-up your promise and made me to loose Rs.49/-. It is mere breach of trust and promise. I expect your reply by immediately.
    Your services to me so far have been the best except this incident. If you do such thing - misguiding your customer, definitely your customer base will be eroded.

    Expecting your response positively,

    Yours faithfully,



    M.Amala Anthony Lambert
    Aug 13, 2020
    Complaint marked as Resolved 
    I AM FROM MUMBAI, I WANT TO PURCHASE AIRCELL SIM CARD TELL ME ABOUT THIS CARD HOW IT WORKS? WHAT IS LOCAL & STD CALL & ALSO SMS PRICE MY CELL NO IS [protected]

    REPLY SOON

    REGARDS,

    ABHAY. G. KAVYA
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      I am an AIRCEL CUSTOMER My Mobile No is [protected].

      I am getting some unwanted love tips and for which I am registered without my authorisation or any request. This is highly IDIOTIC and unwarranted and illegal. When I wanted to contact Aircel Customer Care number they do not even pickup or respond.

      I need to stop this NONSENSE IMMEDIATELY RECEIVING MESSAGES ON LOVE TIPS ETC. AND WHICH I FEEL THE AIRCEL IS CHARGING SOME SOME AMOUNT. I NEED TO BE COMPENSATED WITH PENALTY OF DOUBLE THE AMOUNT DEDUCTED IMMEDIATELY FAILING WHICH I AM TAKING THIS UPT TO CYBER CRIME BOARD.

      SRIDHAR R
      [protected]
      i am a aircel customer and my no is [protected]

      today i made a call to hutch no [protected](andhra pradesh). i rang it for 30sec i thought call is not going and cut the call. but they have deducted amount from my account.

      can u people plz check this issue bcz this is the fifth time i am facing this problem.
      my aircel number is missing how to get the duplicate number
      I am an AIRCEL CUSTOMER for the past 3 years .My Mobile No is[protected].

      I am getting Bible quotes everyday and for which I am registered without my authorisation or any request. When I wanted to contact Aircel Customer Care number they do not even pickup or respond.

      I need to immediately stop recieving bible quotes. I feel that Aircel is charging some amount for the same. Please see to this issue and close the issue as soon as possible.

      Amirtha T
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      hi i'm santhosh i want to know the claa details of my mobile number for the month of march, april and may for the year 2006
      its urgent plz
      My no : [protected]
      i receive daily unnecessary love tips to my cell and my mobile number is [protected].please deactivate your non sense tips.
      thank you
      Hi, i am annaiah. I am an aircel customer. My mobile no is [protected]. I am receiving love tip without subscribing. please deactivate it.
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        I am from Koilpadagai near avadi
        i am aircel customer
        we are getting useless aircel service
        very low...
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        [Resolved]

        My Sim card is locked.
        How do i remove this lock.
        Kindly provide contact details including phone number.
        Await your response at the earliest


        Regards

        Mujibur Rahman
        Aug 13, 2020
        Complaint marked as Resolved 
        Pls contact aircel customer service (Dial from aircel Chennai: Postpaid:[protected]. Prepaid:[protected] and provide them the below details:
        1. Sim card holder name
        2. Last recharge amount/ current balance/ current plan (i.e. life time validity or 2years etc)
        3. Last 8 digit number of your sim card.

        With the above details the CSR will be able to help you with the new PUK code but incase the sim is locked then you need to drop into Aircel office and request for a dplicate sim card with additional charges of rs.120 or so...along with this you also need to provide your identy proof, address proof with a latest passport size photo.
        hello...
        i am babeesh i cant acess internet in pc .i had called several times to custmer care, they where telling that it will take 24 hrs to overcome this problem.now it is more than 3 days but there is no responce from u r part.what i want to do
        last re: 10 rs card
        life long
        my simcard is locked security no. if the no not deteced so kindly help me pls
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          Dear Sir

          I was bought your Aircel prepaid Sim card from your one of the dealer on 22nd November..that time...
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          [Resolved]

          hi everyone Im basha and i've purchased a new aircell startup card. its was 5 year validity. when i recharged my card first time i'got the message from aircell that say thank me to choose 5 years validity card throug out 2012.... but now i got message when i disconnect my outgoing calls that contain the message the validity of my card only for 2010. after this event i have try to contact customer care (no.[protected])but still i've no response....................................................
          Aug 13, 2020
          Complaint marked as Resolved 
          Dear sir,
          Nov 25 I activatae new sim 5 year validity card .But validity period until 2010 notified in my mobile.Actually 5 year validity means validity expire on 2012 nov 25 .what is the reasion.pls reply
          yours faithfully
          d.palpandi
          New n0:[protected]
          Old no:[protected]
          hi, i want to know the address of a mobile user(Magesh) whose number is [protected]. He is my best friend, i missed out all the details of him and i know only his mobile number but its not working now. could u pls help me out... pls send all the information. If it is any procedure to get his address means pls let me know.

          Rgds
          K.Prakash
          i wish to know about aircell jos because i am a fresh graduate engg. & my branch is electronics & comm. engg. so please give me some hint about job... thanks!
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          I agree.You do one thing send them a last message saying--- I am removing this card.if still they dont response send it again & again & tease them
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            Hi,

            Please call [protected] ( Aircel Customer care number), i tried this number before mentioning it to you,...
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            [Resolved]

            Hi,
            I dont think that it has use to make my complaint in this website... cos when i tried through verbal communication it dint give me any use .... then how can i wxpect through a mail???????????? my mobile no. is [protected], i called a ISD no. on 5th of October , but no one picked the call, but i was charged Rs.9.20.. when i called to CC and asked to take a complaint, Mr.Pravin Who's CSO in aircell told that he'll take a complaint and send me the complaint no. but i dint get it even after 3 days.... then i spoked to a supervisor named Miss/mrs Swapna, she told that still now there was no complaint raised and she'll take a complaint and forward it..... at last after 5 days i spoked to Mr.Charles who is Supervisor there... really his service and softskills was good... yet he said that there's no updation regarding that ISD no. i left it just like that since i was satisfied with Mr.Charles's service..... really he's the Asset of Aircel..... I do have another Prepaid no. which is [protected] . in this no. Rs.30 got depleted on 6th November. i gave a complaint to Mioss/Mrs.Kirthiga, she said that i'll ghet a docket no. but i dint get it.... when i asked for supervisor they transfered to TL.Mr.Vijay kumar... he hunged up the line in between (4.30pm)... then at night 11.30 i spoked to TL.Devraj he said that the amount got depleted cos i've activated SMS bank, which i already gave a request to cancel in the month of MAY. .. he said that he'll check and call me between 4.30 to 5pm... but he dint... then i called at 11.30 and spoked to a CSO , he said that Devraj'll call me in 1/2 an hour as he went to dinner... i was waiting till 12.30 but he dint call... again i called and spoked to Ranjith CSO.... really he made me to frustrate like anything..... if possible.. hear that call and give a good solution......
            Aug 13, 2020
            Complaint marked as Resolved 
            I have been with aircel for more than 4 years. It was a good time with aircel when i was a pre-paid customer. The number i used before apr-07 was [protected]. which i made a mail regarding the de-activation of the number since i got a new number to use . Till date i have been recieving the rental charges and cug charges even for the de-activated number . No response has been given from their side for the complaints. Such a poor service on them.
            i have aircel sim card with mobile number, unfortunately i forgot my mobile number. how to get my air cel mobile number pls, and also there is no outgoing specelity in my mobile bz i have to recharge my mobile.
            so pls give information that how to get my forgotten mobile number?
            gprs does not active
            first we try map to 52345 after 1 months
            then my gprs is not active.
            so why it is not active.help me
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            customer care numer trying one month not respone costomer care officer another call atend busy please call me later only this line speak computer gprs does not active
            then my gprs is not active.
            so why it is not active.help me
            I am having Prepaid No.[protected] and everyday frequentyly atleast 10 advertisement calls are comming and I went to washermenpet office and they activate DND on 27/01/2009. Tilldate while i am in driving advertisement recorded calls are comming. I have made somany compaints at Choolai Office and through customer care. No response.

            This is my final compaint and If any calls like above said reason is coming U are the sole responsibility, because my job is travelling by vehicles to meet all official works.

            VERY POOR RESPONSE FROM YOUR SIDE

            B.SURESH
            [protected]
            [protected]
            Dear Customer,

            We regret for the inconvenience caused. Your issue has been escalated to the circle, we shall get back on the same soon.You can also write to us at [protected]@aircel.co.in for any further clarifications.

            We assure you that we are committed towards resolving your concern.

            Regards

            Aircel Social Media Team
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