Aircel Complaints & Reviews

SIR,
how to send MMS from aircel mobile...

Hi.i am using [protected] this aircel number for 3 months am using this number from 11th nov, 2008.i have activated the dialer tune service on nov, 2008.but i did not want to continue this service. so i decided to deactivate the servive.i called customer care. They tell me the process called a number Rs5/min and i deactivate it. But still the service was active. Then i again called customer care. They told me that, the service is still active to your number and also told me to call the number again and deactivate it.i did it. But it was still active. Then i again called repeated it for 5 times. Total Rs45 was deducted from my account. And whenever i called customer care they tell me to call that number and deactivate it.
Please help me. The service is still active to my number.

I have sent a message for start DND on 1909 on 20/05/2008. After that I received a call from the customer care for confirmation and they assured that the Do Not Call & SMS willbe activated in two days.
But after that also I am receiving the messages from Aircel for Dialer Tunes and Make friends with Catrina e.t.c. Although the frequency of the messages was 2 to 3 per day and now it is 1 message daily but still it has not completely stopped.
Please check for the same and ou should also charge penalty to the operator sending the message.
My no is[protected].
Sanjay

2nd January 2009

To,
The Customer Care Manager
Aircel
Chennai


Sir/Madam


Sub: - To avoid advertisement calls and SMS



I am having a prepaid aircel connection for 8 past years and I am often getting advertisement calls and ms which is very disturbing. I would like you to stop advertisement calls and sms on my phone (No: - [protected])
My contact details:-
Direct line no:[protected]




Yours Sincerely


DR. JANOS STUMPF

hi! this is soumen, i m using the aircel connection for long time.i m satisfy with this connectivity, bt recently your company just stop the aircel to aircel unlimited free talktime.please kindley continue the same service if possible.thank you.

I am very much frustrated because of the AIRCEL service and stating the issues below:

1) 26Sep08 - 25Oct08 - Bill amount Rs.316.07 I paid through online on 10/11/2008 and in my online account and in OCT-NOV Bill shows PAYMENT RECEIVED.

Aircel people told Transaction was unsuccessful and asked my Bank statement which I send it to you till date (26/12/2008) after that NO response.


2) 26Oct08 – 25Nov08 – Bill amount Rs.505.50, till 27/11/2008 in my online account it shows only Rs.196.00. I don't know how this has been increased to Rs.505.50. Even if amount has to be added it should be in next billing cycle.

Please provide detailed explanation in written for this unacceptable increase in bill amount.

In the same Nov2008 Bill, I was charged Late fee fine of Rs.4.74. Explain me in written how this has happened?

3) I want the revised bill without any fine right from Nov 2008, Dec 2008.

Please let me know the Manager/ Authorised person who can give information in written responsible for complaint cell?


Following are the responses I got from Aircel Customer Care representatives Valli, Mahalakshmi,

Whenever I contact your customer care people in[protected], I get only the consoling responses in words. I asked them to give their explanation in written either through mail or through the revised bill.


1) They don't know their senior / Manager or they are not willing to give their official mail ID / Contact number for correspondence.
2) No explanation in written for the issues raised which I requested them to provide.
3) Provide false promises, their manager or senior person will contact you in 30 minutes.



No one in your Aircel customer care is dared to give their explanation in written.

Every time they will tell their senior Team lead or some accounts department people will contact you and explain the details. But it's all useless craps, no one turned up till now.

I don't know why Aircel people are not willing to give me their senior manager's complaint cell no or their mail id.

If you are not the correct contact person, Please let me know the manger that is responsible for complaint cell?


Unless I get my issues resolved by JANUARY 2009, I will terminate my Aircel connection without paying it.

I am sureshkumar i got aircel card by ananda vikadan i was sending the message to aircel customer care by instructon that time he was sending the message " thanks for your request you will get the confirmation message once the service is activated " i could not receive that message immediatly you take action otherwise i will complaint to court

my new number: [protected]

I received frequent calls from [protected] this no.. different persons calls different time and ask my details...their speaking is not good. i dont know whos dis.. plese kindly warn that person.
and send me the name, address and information about person belongs to that number

Hi...sir & mad,



Me sundarprakash.M apply for postpaid CUG only for two conncteion through exe Mr.Partha([protected]) but with my knowledge he added another two conncetion.

I came to know this when i recived my first month bill. I get shoked after seeing this and called to Partha and ask to pls D-activate another two connections, he acceped but no respond after that he was not picking the my cal. Again i complan to his Team manger for Vimal but he also no response, after that complent to cutomer care Complent No:16933379. Customer care also no response, so i nead to pay the rent for total 4 connection. I[censored] didnt discontiue other 2 connction for Next 48 hours pls d-activate for all number i neaver pay of single money pls pls





Thank you



Regard



M.SUNDARPRAKASH (MC)

[protected]

[protected]

Chennai -600091.

[protected]@yahoo.co.in

A person From ([protected])tirunelvli giving me messages for about 30days.

if i try to call him he is cuting the call.

Is there any facility to block that message from reaching me.

pls reply

my mobile no# [protected]. Today i have paid Rs 400 in my account vice billable no-S[protected] and also Receipt no-BQT0001395 at 11.24 am/[protected].BUT, THE TIME IS 4.45 pm.till now i am not able to get activation. what is your administration, and also i am frustrated in u r company. FINALLY R U GIVE CONNECTION OR CONTACT U R SUPERIORS.

I, Deepak Ranjan Mishra having an Aircel Prepaid Number of Orissa ([protected]) have activated my DND services since more than a year. but every now & again I'm receiving promo SMSs from Aircel. Sometimes even at 4 Am in the morning & sometimes same SMS twice & thrice.

I've already complained about the same in Dishnet H.O. at Orissa & at the customer care but no actions being taken.

I'm very much disturbed & fed-up with this kind of service by Aircel but as I'm using this connection since quite a long time hence even can't surrender the connection even.

i have my own aircel sim for the past six months.i tried many times to customer care.there is no response.i'm in tamil nadu telecom circle.i tried the numbers 55333 and [protected] but it told that the providers are busy in another unit.eventhough when they pick up the call a worst response in received.pls take care about us.

I have two Aircel prepaid SIM card The No of thoes Sim-[protected] (life time Valid), [protected](one year Valid).But thoes Two connction are Disconnected due to unclear documents.so i have Submitted socond time my documents( two xerox Voter ID card copy, two Copy passport Size photo) for reconncted thoes Connection .& I have filled up two CAF to aircel Distrbytor office(Kamala Agency, Sinthi More).but till now my no. Are Disconnected.by this I have facing many problem.

Hi,

My phone number is [protected](prepaid). Currently my parents are in Velore hospital on roaming. Till tomorrow incomming/outgoing was okay but I am unable to do incomming/outgoing call from today. Phone is registered in WB. I called to customer care WB today from NJ, USA. They assigned me the below complain no 4167043.

Can you please look into this matter as an urgent bais?


Regards,
Santanu

Respected Sir,

My Number is Aircell prepaid [protected] and it has been lost. So i need to block all the calls of that number and to take again the same number. for that i need balance enquiry, last validity date and last recharge date of that number. Kindly co-operate.

I received frequent sms & calls from [protected] this no.. i asked about him. but he did't tell anything.. i ask him to don't call me. but is calling again in midnight...their sms and speaking is not good. i dont know whos dis.. plese kindly warn that person.
and send me the name, address and information about person belongs to that number

I am a Aircel prepaid user, My new sim recived in july month . address proof subbmited.Suddenly they stop the outgoing service in before 20. How can i manage. I went to nearby Aircel shop to told my problem. They simply told to me submit ur address proof and some documents to the aircel office . But My out going not send . I am 5 time calling the custamercare centre telling for please address proof .


My cell number [protected]
My sim number :[protected]



So i am attached my address proof in letter


Kindly action taken

Regards
V.Arumugam

sir
i have asked for the aircell dealer of porur to come to our shop but he hasnt come till now its been a week long since 3rd of
december to till date as we dont know his name we got his mobile number whenever we call him he says he will come today but he havent come till now his number is [protected]
please help me in sending a new dealer at the earliest
thanks
my address is
N.Dharmaiah
DRSP Computer centre
2/564, V.V.Koil Street,
Mugalivakkam,
Chennai-600 116

I bought a prepaid Aircel SIM card and submitted its documents immediately. The connection was working fine for 3 months when suddenly I received a notice of deactivation and was done the following day.

On asking Customer Care about the problem, the person said that there was some fault in my documents and immediately disconnected. This was the case, every time i called up. I finally found out that there were no documents for that number. My friend working at Aircel informed me that it could become a Police Case as its impossible for the connection to be active for 3 months without documents.

This has become a plague in the city and many people are complaining about it. Please ensure an immediate inquiry is done into the matter. People are loosing money as Aircel doesn't refund SIM card money and the only safe option is to throw it away.

Please comment if others are having similar problems.