Already posted to:appellate.[protected]@aircel.co.in
cc:nodalofficer.[protected]@aircel.co.in
Sub: Billing Discrepency +91-[protected]
Dear Officer,
This is to highlight you that I, Pankaj Parti having a connection holder with your Network vide Aircel no:[protected] and A/c no.[protected], am fed-up with your services and your commitment given to the customers while making them into and involved with the network provider like you.
Sometime ago i have received a call from your DSA somewhere at Jhandewalan or Karol Bagh and they told me that Aircel gave me a new postpaid connection totally free of cost against my Airtel postpaid connection vide no [protected], and the plan she told me is Monthly Rental is Zero and if i dont want caller-id than i opt the no without caller-id and CLIP charges also not charged by my side, so as per the executive my no. would be zero rental only the call i made is chargeable to me and i said OK to her and take the above mentioned conection.
But now, i was shocked when i saw my first bill in which you have incurred two monthly rentals vide 1) Local Mobile @ 30P-Rental worth INR 85 P.M.
2) Rate Cutter-Minutes option- CLI worth INR 50 P.M.
total cost 135 for this month plus taxes.
I dont who calls you to activate these services on my no even when i dont even use your CLIP facility and why should i activate this 30P service if i dont even calls for once from this no. only one call i made from this no to check whether the service have been activated or not after that the SIM is in my pocket b'coz i have my company provided no which is totally free for me to make outgoing calls, this no i just take for future purposes like when i used to go for roaming b'coz my Airtel no dosent work in roaming, but this is very much surprising for me that how is it happened.
After that i used to call your customer care no from my SIM than it is not reachable on 121 and [protected] which i tried a lot even from yesterday night than i call from my another no which is chargeable to me than your customer care executive doesnt give any resolution to my complaint they just want to wrap-up the call and only directed me to go to your Aircel Store which is so rediculous, i think you people just make us fool by doing this because since morning i have tried your no. [protected] and your nodal officer no. [protected] but all the no shows not reachable if you are the most busiest person in this world than why should you take this type of responsibility because every responsibility comes with some accountability and i dont think so that Aircel will do good at this competitive industry.
Now, i would not give you any penny from my side against this bill do enquiry from your side and further i want to disconnect this no now with immediate effect advise me what should i do for that i am unable to continue with Aircel from nowonwards.
Aircel are good for nothing.
PANKAJ PARTI
Administration Assistant
Malaysia Airlines
16th Floor, Dr. Gopal das Bhawan
28, Barakhamba Road, New delhi-110001
Tel:[protected] Ext: 131
Direct:[protected]
Fax:[protected]
Cell: [protected]
E-Mail id: [protected]@mas.com.my
Aug 14, 2020
Complaint marked as Resolved
my conecton gprs very slow .i want not open the my email& any web side my sistem status sent & receive bytes approx same my no [protected] add- jahangir puri near metro station
Aircel — bad network and frustrated gprs
sir iam using aircel since 6 months .i am frustated from aircel they just disturb me every time .its gprs is very bad i cant explain i have comlaint about it from last 5 months but very bad responce iu have got. please help me.We regret the inconvenience caused to you.
With reference to your comments updated in website, we request you to provide us your Aircel number with alternate contact number for further assistance.
You can also get in touch with us on [protected].
Thanking you and assuring you of our best services always.
Warm Regards
Gayathri
AIRCEL
Customer Service
In case you require any further assistance, please
Ø Call the toll free number 121, available only from your local Aircel mobile.
Ø Call at [protected], in case you are not using an Aircel Connection (not a toll free number).
Ø Mail us at care.[protected]@aircel.co.in
i have given so many complaints in the past 4 months but no response yet, in the middle network got better but after few days it was same story all again and its still the same for now..
I am using the Vodafone internet service since last 08-10 months, without any call to Customer care.
With AIRCEL since last 05 days, after the 07 o’clock (Evening), daily calling to customer care has became my daily routine.
Hope you understand how I am the happy customer of the AIRCEL.
1. The Network Signal is never stable.
2. The Customer care service are very worst, I always request to transfer the call to senior, in result after the big hold, disconnect the call.
3. After the auto setting as well as manual setting unable to access the internet: Service Not supported, Link not available.
4. With Vodafone getting the speed 460.0 KBPS with AIRCEL 140.0 KBPS
Note: I am reachable on [protected].
Aircel — NETWORK PROBLEM BETWEEN 5 TO 10' O'CLOCK
SIR,my name is dhananay kumar and my mobile number [protected]. i will call at 27 dec 2010 to my coustmer care no. 198. and complain that at 5'O clock to 10'O clock i will not call any bsnl number. in this period i will call any bsnl no.that only say this rout is busy. i will call per day at 198 to solve my problem but they only say :{sir only 24 hours wait and we will solve your problem } but at time the date 22/12/2010 my problem was not solved by them.
sir, will you please ask what can i do
Sir,
my mobile no. is [protected]
I have aircel no with lots of hope that it will serve me better, but rather i was dissappointed by the network specially around my home, i was having a reliance connection and it was working so well in my home, in my family i have vodafone, tata and airtel connection as well and all work well from my home.
but the network of aircel keep fluctuating up and down causing failing in gprs connection. i was frustrated all night because of this..
hope to get a speedy responce from you because i am tired of trying the costomer care of 121 but cannot get through.. and also contacted nodal officer and appelate officer of aircel but have no responce yet from them as well.. All saying my area have genuine network problem and will be resolved soon.. but when .. i do not know when this soon comes..!!
Aniket kumar
[protected]
gurmail singh
Sub: Regarding Signal problem/ or n/w problem, low frequency in Munirka Village
Please Resolve The Frequency Problem of munirka village, Here in mostly Area . there is no signal coverage in the Ground floors room
We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you
As per our system records, your concern has been duly addressed. Hope the resolution offered meets
your satisfaction levels too.
We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
Plan 199 + 14.5 service tax per month and get
1. 600 local and std min on any network .
2. 300 Local std sms .
3. 30 pesa local 50 pesa std
4. Unlimited Local Vodafone Calling on any one number
You can easily Get this Connection without changing your Current Number at your home.
This Plan applicable if You have airtel/idea/aircel/reliance(CDMA and GSM).
You can Contact Me at [protected] to get this connection at your door step. You Can Contact me on whatsapp also on Same Number .
We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:
Signal Bars:
Alternate No.:
Landmark:
Specific location/everywhere (indoor/outdoors):
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance.
Thanks and Regards
Aircel Social Care Team
We request you to share the correct Aircel number to assist you better.
Warm Regards,
Aircel Social Care Team