Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 39%
Submit a Complaint
8728
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1069
down
452
+91 12 4476 5000  [Head Office]
up
616
down
256

Fax:
Fax:
+91 12 4429 0524  
+91 11 2699 0095  
+91 22 4260 6070  
+91 20 4140 6699  

Additional info
Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
39%
Complaints
8728
Pending
4704
Resolved
2263
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (824)

Aircel Complaints & Reviews

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Aircel — refund the money

 rosemary989964@gmail.com on Dec 21, 2017
Auto deducting 2 Rs daily I did not activated any service. I have not used your mobile data please refund my amount or disconnect this number permanently, I don't want to continue with this company. I'm trying to connect your customer care but all lines are busy.

Request you please deactivate this service asap and return my money back.

Activated Service: NDMC170317 sms2
My number: [protected]...
Complaint comments  Read comments Complaint category Internet Services

Aircel — problem in sending port message

 ashokshar on Dec 21, 2017
I cant send sms to company to porting. Last 15 days i contact to customer care but there is no any resposce they executive mandeep give the wrong upc code next time i contact the executive says there is no any problem u send again sms the code ll come.

But i cant send sms to 1900 port [protected], plz give the proper solution. And asap resolve the my pro dont give the wrong info its very imp no for me... My number is [protected]... My name is ashok suthar... Please contact me soon as possible and solved this problem...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — overcharging of bill from long time

 Surinder Chaudhary on Dec 20, 2017
I surinder lal chaudhary is having multiple connections under mobile no [protected], [protected] and [protected] in my name and used by my parents. I have paid every bill time to time but lately i'm
Aggrieved by overcharging of bills by aircel. On enquiry i found out that net pack of rs148/-has been activated in all 3 mobile connections since
11 june 2016. The said mobile connections are used by my father, mother & aunt who doesn't even have a smart phone. I'm sure that either one of them have n't used even a single bit of that data pack which have been inadvertently added in my bill...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — mobile service and code for port not provided [Resolved]

 MELA RAM, Gupta on Dec 20, 2017
I am pre-paid subscriber to aircell mobile no.[protected] for 7 more than 7 years. Now abruptly it is not providing service since 18 days without any notice nor provide port code to enable me to get connection from other company causing me huge loss in processional business. Please do needful and compensate me.

Mela ram gupta
Shiv colony st no.4,
Bathinda -15101
M no.96=[protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Aircel — subscribing to rs. 2 aircel pack (auto renewal) "without any request"

 Trivendra_kumar on Dec 20, 2017
Aircel in india is now running a beggar shop company, reasons are :
* they just activate any plan to their customers and put an auto renewal for the plan..."thanks for subscribing to rs. 2 aircel pack. Now enjoy, 10 mb 2g data for 1 day. Daily decrement at rs 2 daily, validity 365 days. (Auto renewal)".

*at the same time their customer care is unable to entertain either by saying their customer care executives are busy or once they talk they are unable to transfer call to their senior, don't want to give any complaint no., they just say sir unsubscribe the plan... Don't answer...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — complaint about my aircel number call details [Resolved]

 rohan kakkar on Dec 20, 2017
I need my call. Details of my aircel mobile number of this whole month

I have several deductions and i need to know about the call charges to all particular number.

I have 3 sims of aircel but we onky use 2 in family reason behind bad services.
Network problems and so on.
I need to fix this up and need the conplete csll details on.
Rkakkar. Business@gmail.com
My mobile of aircel is [protected]
Altrenative number [protected]

Thanks
Rohan...
Complaint comments  Read comments [2]Complaint category Telecommunications

Aircel — play games [Resolved]

 Brata900 on Dec 19, 2017
Hi, I am using Aircel since 5years and as my PRIMARY SERVICE PROVIDER.. My main balance was 51.00 rs few days ago. Suddenly I got a msg " Thank you for subscribing PPLAYGAMES and rs 10 has been deducted from your ac. The next day 51 turned into 41, then 31, then 21. It will be deducted till main balance become Rs1.00.
I tried to deactivate it through 155223 buy the IVR is not working. I called customer care 3 times but no resolution provided.

please refund me these 50 rupees ( 30 already deducted and 20 will be deducted)
and deactivate this VAS....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — aircel offer not applicable

 Arifnawaz on Dec 19, 2017
On sunday i have recharged my number with aircel 124 recharge. I have got the message of recharge successfully but the offer is not applied till yet. Every time i call customer care they give the silly reason (Integrity issue, card is in roaming etc) which is not valid according to me. Also every time they lodge a new complaint but there is no response from there side of intimating me about my complaint status. After all when i asked my service request number they say it will be sent through sms and i am still waiting for the sms.

Please look into this...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — I have a problem to sending port sms to 1900

 www.jaingaurav.com@gmail.com on Dec 19, 2017
Dear sir,

I am user costumer of aircel rajasthna. And i have a problem to sending porting message from last 15 days. I was trying several times but message was sending fail again and again so i contact to customer care but there representative told "we have technical problem in our systems from last 1 month so i cant help you".
Sir i can't understand what can i do so please give the proper solution. Asap resolve the my problem.

Thank you in advance

Mob no. : +[protected]
Company : aircel
State : rajsathan...
Complaint comments  Read comments [2]Complaint category Telecommunications

Aircel — port message [Resolved]

 Pratik karmankar on Dec 19, 2017
I am trying to send the port my_mob_no to 1900 but my message getting blocked every time. I have balance in my mobile and i can send any message to other numbers but only not able to send the mnp message.

Why is my request is getting blocked, i want to know the reason and
Please i request you to resolve the issue i early as possible.
My mobile no: [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — aircel sim is not working. no network

 Shweta hegde on Dec 18, 2017
I am using an aircel sim from many years but it is not working since 2 weeks. Network is totally absent. I am staying in udupi and there is no aircel office near to udupi and mangalore. That number is very important. Please resolve my problem soon or else send me portal id. There is no aircel tower in udupi i guess. Please send the portal id to my e-mail...
Complaint comments  Read comments [1]Complaint category Government Organizations

Aircel — money deduction-cheating

 Ashok Sooriyen on Dec 18, 2017
I m ashok. I m using aircel for the past 10 years. My aircel number is [protected]. My experience was so good all these years. But this december 12 th, rs 35 has been deducted towards juiceup service, eventhough i dint subscribe any. Contacted customer care, they said it will be. Unsubscribed and the amount will be reversed. But nothing happened that way. I sent a message asking to stop the service. No response, unable to contact the customer care also. Till now rs.105 has been deducted totally. Want aircel to reverse my money back. Expecting a quick response....
Complaint comments  Read comments [2]Complaint category Telecommunications

Aircel — could not make outgoing calls [Resolved]

 Sophia Vijay S on Dec 18, 2017
I had changed my aircel #[protected] from postpaid to prepaid on nov 22, 2017 and did a first time recharge of rs.445. I got a message as,

Tt=0 inr, new balance is 0 inr, p. F. Is 377.12 inr, gst 67.88 inr.

But i could not make any outgoing calls. Further recharged for rs.49 on nov 27, 2017 again and got the below message as,

Tt=0 inr, new balance is 0 inr, p. F. Is 41.53 inr, gst 7.47 inr.

Till date i could not make any outgoing calls after recharging twice. I don't understand what is going on....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — mobile number upc code [Resolved]

 abhi.90.ch25@gmail.com on Dec 18, 2017
I had tried to take upc code for my mobile number but not able to get it. Also done conversation with customer care 3, 4 times. Done live chat with executive and also mailed from abhi.90. Ch25@gmail.com but not getting upc code. Service request number is 1-[protected]. I am following it from past 4, 5 days but not getting upc code please mail me or message me my upc code for number [protected]. Please do not put it on website message me in personal....
Complaint comments  Read comments Complaint category Mobile Handsets

Aircel — aircel not sending porting code [Resolved]

 ranayogen@gmail.com on Dec 18, 2017
My aircel no is [protected]. I am trying to send sms at 1900 for unique porting code, but aircel company doesn't send this code.

This company is cheating as when i call at customer care they talk rudley and say that porting services have been halted and will be restarted in 24 hours and since one month they give the same answer every time i call.

Please resolve the problem....
Complaint comments  Read comments [1]Complaint category Business & Finances

Aircel — postpaid to prepaid regarding

 Rajesh P. Jodhpur on Dec 18, 2017
I am try to 5 month for my aircel postpaid to prepaid. But your office person cant support us. I am paying 5 month payment my bill. But they cant support me.
So i want to post to prepaid my sim otherwise i want to port my number to another company. Please give me proper solution otherwise give me my port no.

Rajasthan computers
[protected]

Rajesh parihar
Contact no.: [protected]...
Complaint comments  Read comments [4]Complaint category Other

Aircel — complain about activating sms pack by company without my consent

 Rahul Guglani on Dec 18, 2017
Dear sir my mob no.(aircel [protected]) . My complaints is:without my consent sms pack has been renewed please tell me how can i unscubscribe ...its urgent sir please and my balance has been deducted for this sms pack. My balance deducted 6rs till 18/12/2017. I have not used this offers so refund my balance. please do something....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — not provided port cod [Resolved]

 unitekvalves on Dec 18, 2017
I am trying to change from aircel. Mobile no. [protected] to airtel as there is no network of aircel at my workplace. But aircel is not providing me the unique porting code. I have send the sms requesting upc many times on 16 december, 2017 but to no avail. Aircel guys please send me upc. As i am in dead zone of your coverage area.

Thanks,
Sana...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — to change postpaid service to prepaid [Resolved]

 Tiny Michael on Dec 17, 2017
Hi, this is alexis mobile number [protected]. I was trying to change my postpaid to prepaid for 1 year but no response from aircel office. My location from krishnagiri tamil nadu but i have to pay my bill in hosur it's 55kms away from my location and monthly i am paying 400 plus bill every month which is very expensive comparing prepaid plans. So kindly accept my request and change my service to prepaid. I cannot move office to office anymore i am done with it. So expecting you to solve this issue as soon as possible without torturing process. Thank you...
Complaint comments  Read comments [2]Complaint category Other

Aircel — auto activation of ndmc170317pi2 [Resolved]

 SHASHIKRISHNA KUMAR on Dec 17, 2017
I am the customer of aircel since last 3-4 years and shame to inform you.

I didn't activate the pack ndmc170317 p12 it got auto activated and as a result everyday 2 rs getting deducted from my account.
Resolve it or i will leave the sim forever.
My aircel mob. No.[protected]
My total balance deducted more than 55 rupees,
I complaint in aircel costomer care but his executive didn't resolve my problem.

Getting irritated by this pack who will waste 2rs everyday.

Kindly resolve the problem.

Pack - ndmc170317...
Complaint comments  Read comments [2]Complaint category Other

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