Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 39%
Submit a Complaint
8720
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1068
down
452
+91 12 4476 5000  [Head Office]
up
616
down
256

Fax:
Fax:
+91 12 4429 0524  
+91 11 2699 0095  
+91 22 4260 6070  
+91 20 4140 6699  

Additional info
Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
39%
Complaints
8720
Pending
4704
Resolved
2256
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (822)

Complaints with pictures are more trusted and informative    View all

Aircel Complaints & Reviews

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Aircel — aside of promise [Resolved]

 Sanjeev Kumar Rao on Dec 8, 2017
I bought a new aircel prepaid sim card with a promise that i'll get 1gb 3g data each month for a period of 12 months, and a tarrif plan of 20 paise/min all local and std call for 12 months with a promotional balance of ₹80 but now aircel company is not true on it's promise.
The company is not giving me any 3g data instead it is only giving me 2g data for 28 days. Which is aside of the company's promise.
So i appeal to the company associate, not to make fool to the customers and pay for what they have promised....
Complaint comments  Read comments Complaint category Internet Services

Aircel — mera number kesi aur ko de deya jo me 5 saal se use kar raha tha

 sonu@jha on Dec 8, 2017
Mera name sonu jha hai mera aircel number [protected] jo meri mom ki i'd pe tha wo ab kesi aur ko de deya hai aircel walo ne plz mere number ko wapis mujhe de deya jaye mera number 6 mahine pehle kho gya tha jab me care par dusri sim lene gya to unhone kaha apni mom ko le ke aao jab me leke gya to unhone kaha apki sim dusre ko de di hai pls mera number mujhe wapis kiya jaye...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — port issue from aircel [Resolved]

 Crushyogi on Dec 8, 2017
Hello aircel
My number is [protected]
First of all your service is sucks but that's not wonder at all.
Well my issue is i sent my port message to 1900 more then 10 times but for all 10 times its failed and i thought i must call to customer care to
Complain issue or got my port number
But again here is surprise... Call never connect to customer care and even it
Connect they just pick and drop it within second. Damn fast #.
For god sake resolve my issue because if this will not resolve now i will
Get annoy and will try my best to tell people...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — to cancel the postpaid and change as a prepaid

 RamyaS5 on Dec 8, 2017
I bought a aircel corporate postpaid sim on 2015 (Chennai region). Now i am in out of station (Bengaluru - karnataka) from the 5th feb 2017. From the day onwards, i paying the bill with roaming cost. So, i was raised the request to change into the prepaid. For the request, i was done with the help of my friend. Because, for this process, i unable to come directly to the chennai aircel office. So, he came for me. But, the people who is worked in that office, they are annoying with him. More than 3 time he came for that. But, every time, employees telling some different requirement documents and also...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — unresponsive

 Palanimalai on Dec 8, 2017
1, I was call to 121 from my mobile no of [protected]. Who was attend the call she was not full responsible answer and await my call she make disconnected. My request are Please Appoint the job fully responsibly person of customer care, Please you may check our audio as per your record.

2, My mobile balance reduce from rs.18 to rs.10 now a time, i was asking what is the reason....
Complaint comments  Read comments [1]Complaint category Employees

Aircel — ndairpi2 & ndairsms2n deducting per 2 from main balance [Resolved]

 Rahul Panday1 on Dec 8, 2017
Dear team,

I am rahul, i have called many time in aircel customer care and they always told me there no any service activated on your no., and many time tried by usd code *121*0200#to deactivate ndairpi2 & ndaairsms2 but it doesnt stop to deducting every day to rupees from my main balance. My mobile no.[protected].

Email:-rahul. Panday89@gmail.com...
Complaint comments  Read comments Complaint category Other

Aircel — not taking my concern seriously [Resolved]

 PAWAN MUTUM on Dec 8, 2017
Hello sir i have requested to get the call details of my number [protected] (Prepaid) to an aircel office all verifications are over and they called us on 1-12-17 and said that i will received it within one week but it has been more than 7 days... The number which they called i tried to reach out but incoming calls is not available...

Sir please help me iam in urgent need of this call details
My alt no is [protected]...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — internet stopped [Resolved]

 kartik6276 on Dec 7, 2017
I have done a web recharge of ₹ 146 on 21st nov 2017 which have the facility of 500mb 3g data per day for 56 days. But from 6th december 2017 at 11pm my internet has-been stopped. When i contact costumer support they haven't give any satisfied answer. They fraud me. Plz take actions against they. Also their 3g internet quality is very poor. Today i hv a recharge of ₹25 which hv 1 gb 3g data for 28 days but its show only 110 mb data. Plz take action. Thank u....
Complaint comments  Read comments Complaint category Internet Services

Aircel — cannot port from aircel

 sonykuriakose on Dec 7, 2017
Hi team
I would like to port from aircel . I have sent messages many times to 1900 but the messages are not being sent. Am getting the error 21.I have raised the complaint 3 times to the customer service but they have closed the issue without resolving it. I need to urgently port it as I have relocated to Kerala and they don't have services here and I have to link my aadhar. pls do the needful on an urgent basis. My mob no [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — aircel not providing mnp port no for my no 9782802225 [Resolved]

 donecard.sh on Dec 7, 2017
Hi aircel,

I am trying to change from aircel ([protected]) to jio as there is no network of aircel at my workplace. But aircel is not providing me the unique porting code. I have send the sms requesting upc many times on 02 dec, 2017 but to no avail. Aircel guys please send me upc. As i am in dead zone of your coverage area.

Thanks,
Saurabh
+91 [protected]...
Complaint comments  Read comments [3]Complaint category Computer Hardware

Aircel India — pf withdrawal issue[form submitted in june 2017]

 Tikku1909 on Dec 7, 2017
I have submitted my pf withdrawal form in july 2017 but i have not received any information about my pf amount. I have visited pf office to find out the development and got the feedback that "aa jayge".

I have not shifted to delhi and not able to visit jammu pf frequently, i need this amount immediate to survive.

My pf no. Jk/j/3028/435515 date of submission 02/06/2017.

Still no clue why pf is yet not submitted in my account....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — aircel need balance refund [Resolved]

 Thavapriya Raj on Dec 7, 2017
Hi am priya r. My aircel number [protected]. I have main balance 41 rs.
I have got a customer care call on 05/12/17. Nearly by 12.05 pm. I got my balance deducted 30 rs for some activation without my knowledge. I contacted 198, they said it will be refunded, but still i didn't received. Today i have tried 198 and line is busy, busy in some traffic... Do some favour to refund the amount... Aircel providing me better service ever for past 7 years... Hope this will be resolved soon......
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Aircel — itemised bill not being sent to my mail id

 Hariharan TD on Dec 7, 2017
My mail id is mailfreak2004@gmail.com. I am subscribed to free local and stdminutes, sms and data plan amounting to 449 on aircel. I am getting bills above my plan every month. Kindly send itemized bill to clarify. Multiple calls quoting lower charges on postpaid are also being received every month but my bill continues to be high despite the same....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — deactivate this #

 Rupali Yadav on Dec 7, 2017
Your ndmc170317sms2 pack has been renewed on your aircel mobile. What the hell is this😠😠😠😠 daily u # are deducting 2 rupees from my both the numbers.. Creeps.. Refund my money as i don't use my number for calls.. Juat use it for receiving calls..😠😠😠ðŸ˜&nb... n i have applied for this then how dare ur stupid company has activated this😠😠
Deactivate this at any cost....
Complaint comments  Read comments Complaint category Mobile Handsets

Aircel — unable to send a message to 1900 [Resolved]

 prasannalade on Dec 6, 2017
I have been trying to send a message to 1900 for getting the upc code for porting out but i get the same message saying "unable to send". Although, messages to other numbers are being delivered. I also noticed that there are similar complaints sent out to you. I kindly request you to solve my issue as soon as possible.
Format and error can be seen in the screenshot itself!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — aadhaar-mobile linking: use otp from december 1 [Resolved]

 Satish47 on Dec 6, 2017
Is aricel taking any steps towards aadhaar-mobile linking: use otp from december 1??
There are no proper aircel stores in hyderabad. I visited store in chandanagar and it been closed months back and the same with dilsuknagar branch.

I dont expect to travel 20kms for reaching a store instead i would like the linking aadhar with otp
By when we get it?...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — no network from past 2 days [Resolved]

 Ankur.bhatia91 on Dec 6, 2017
Hi aircel, it's been 2 days i am not getting network signal on my aircel sim. I am facing huge issue on same as my this number is linked with my official needs. Please help me out asap. Yesterday i logged a complaint as well but no resolution yet. 1-[protected]. Please update me what is the issue with my sim and how soon it will resolved. Need immediate action on same.

Aircel number:[protected]...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — 3g data not accessing [Resolved]

 Sanjeev Kumar Rao on Dec 6, 2017
I am unable to use 3g services on my aircel number. I talked to aircel customer care regarding this issue. They advised me to refresh my phone and i do so but the problem still persist.
One thing i should mention here is that earlier 3g internet was giving a very good speed in phone. But the problem arises two days ago. 3g network access in my phone is full, but not giving a high speed, even it don't give the speed of 2g.
I hope that aircel associates will resolve this issue.
My aircel number is [protected] and pin code of my area is 273015....
Complaint comments  Read comments Complaint category Internet Services

Aircel — auto renewal of ndmc pack

 Tanureema on Dec 5, 2017
I am getting an constant renewal message everday of "your ndmc170317sms2 pack has been renewed on your aircel mobile"

But i haven't registered on any such pack
Please stop this auto renewal and return the money deducted

If you don't do so i will have to change my no to vodafone. Such a # this by knowing that your provider renew any of the services without taking permission

I have complaint by calling at your customer care services but your executives said that they can get back to it but they didn't...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — fraud done by company [Resolved]

 Rs9 on Dec 5, 2017
I recharged my phone from aircel app there it was showing that there is offer 101=ul (L+s)+5gb data for 28 days i selected that offer and i make the payment of it then the data and balance did not credited to my phone then i called to aircel complaint helpline to inform about that he said that data credited to your account but balance credit to your account after 2 hour then after that i receive the message of receiving 2gb data to my phone and i again called to the compliant helpline to inform about it then again and again it was saying busy-busy then i make the call from my another aircel number...
Complaint comments  Read comments Complaint category Mobile Service Providers

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