Aircel — Breach of Information displayed on Website and loss of Rs 135 caused | |||
BREACH OF INFO DISPLAYED ON AIRCEL WEBSITE: I have made a recharge of rs 135 about 10 days ago and my balance got recharged into Dedicated Account which is not mentioned on Aircel website at all. Also, the same recharge was made the previous month and I got the balance in my main Account. LOSS CAUSED: Although I got the balance in DA Account, I am having my Main account getting debited for Incominag as well as Outgoing calls as I am on Roaming thus I am bearing the complete loss of the recharge being made. ACTIONS: AIRCEL says that they cant help me out and the customer care has misunbderstood the issue with an incorrect answer being provided. Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
Please do resolve the problem. Even if you wont, Consumer Forum complaint or Public grievance complaint might resolve the same.
Moreover, I donot expect any solution from AIRCEl as I am known to the capalbilities and the desire to take any problem seriously. Hence, I am thinking of getting my Number ported to some other telecom and request others to do the same so that they don't face these sort of mental harassment as I had to face and also I dont hesitate to call Aircel a 420 company.
This anger on AIRCE, I hope, might let you understand the sort of treatment you are proviing to the customers.
Thanks for replying only,
Manish rathi
Moreover, I donot expect any solution from AIRCEl as I am known to the capalbilities and the desire to take any problem seriously. Hence, I am thinking of getting my Number ported to some other telecom and request others to do the same so that they don't face these sort of mental harassment as I had to face and also I dont hesitate to call Aircel a 420 company.
This anger on AIRCE, I hope, might let you understand the sort of treatment you are proviing to the customers.
Thanks for replying only,
Manish rathi
Then I suppose to get disconnected with Aircel and port my number as according to my knowledge, Aircel doesnt have towers in bangalore. Thereby using Aircel Sim and getting it recharged from Aircel website or Aircel Sim is of no use.
Thanks for the info. I wont do any recharge to Aircel now. it will be with 0 balance from now on.
Manish rathi
Thanks for the info. I wont do any recharge to Aircel now. it will be with 0 balance from now on.
Manish rathi
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Please share the below details so that we can assist you better regarding your concern-
(a) Aircel number:
(b) Mode of recharge:
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Aircel Social Care Team