[Resolved] Aircel — regarding auto renewal of ndmc 170317sms2 | |||
Hi team, I am getting regular message like "your ndmc170317sms2" pack has been renewed". Although i have not taken any service and pack. My account balance is reducing due to deductions of this pack. Please stop this auto renewal pack asap. And refund my deducted balance. Else i have to move to the consumer court in this regard. Just fix this issue and refund my deducted balance. I don't know why you people do all this. Was this information helpful? | |||
Sep 28, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Aug 20, 2017 Vishakha Kataria's response i want to recover my old call recordings
Verified Support Aug 28, 2017 Aircel Customer Care's response Dear Yogesh R Kumar, We are forwarding your concern to the team. Please allow us some time to get back to you. Warm Regards, Aircel Social Media Team Verified Support Aug 28, 2017 Aircel Customer Care's response Dear Yogesh R Kumar, We would like to inform you that you have been charged Rs.6/- for the activation of auto renewal Rs.2/- SMS pack (which gives 25 local and national SMS for 1 day) on 25th August’17. Although, we have deactivated the service on your number but the charges are found to be correct and hence we regret that no waiver is applicable for the same. Warm Regards, Aircel Social Media Team | |||
 4 Comments | |||
Comments
I am k.Balamurugan. my aircel mobile number is [protected]. There is problem in outgoing calls and sent messages.pls resolve my problem. I have request to customer care several times.but no response to me.
Aircel Customer Care's response, Aug 29, 2017
Verified Support
Dear Customer (balu, k),
We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:
Alternate No.:
Sample number on which you are unable to call:
Sample number on which you are unable send SMS:
Signal Bars:
Complete address:
Landmark:
Specific location of issue (indoor/outdoors):
Warm Regards,
Aircel Social Media Team
We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:
Alternate No.:
Sample number on which you are unable to call:
Sample number on which you are unable send SMS:
Signal Bars:
Complete address:
Landmark:
Specific location of issue (indoor/outdoors):
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Sep 12, 2017
Verified Support
Dear Customer (balu, k),
We would like to inform you that our team tried to call you but was unable to reach you on your number 9942591657. So, we request you to share your alternate/contactable number.
Also, we would like to inform you that that your Incoming and Outgoing services are in active status. If the issue still persists, we request you to share your exact location details (complete address with nearest landmark) along with a contactable number.
Warm Regards,
Aircel Social Media Team
We would like to inform you that our team tried to call you but was unable to reach you on your number 9942591657. So, we request you to share your alternate/contactable number.
Also, we would like to inform you that that your Incoming and Outgoing services are in active status. If the issue still persists, we request you to share your exact location details (complete address with nearest landmark) along with a contactable number.
Warm Regards,
Aircel Social Media Team
My aircel mobile number is PIN blocked showing message so i need a puk code my no:[protected].
Aircel Customer Care's response, Aug 29, 2017
Verified Support
Dear Ravi Nemade,
Please share the following information to confirm your identity so that the needful can be done at our end:
Alternate no.:
Last recharge amount (in Rs):
Date of Birth:
Complete Address with PIN Code:
Warm Regards,
Aircel Social Media Team
Please share the following information to confirm your identity so that the needful can be done at our end:
Alternate no.:
Last recharge amount (in Rs):
Date of Birth:
Complete Address with PIN Code:
Warm Regards,
Aircel Social Media Team
I want to know my old call recordings
Aircel Customer Care's response, Aug 29, 2017
Verified Support
Aircel Customer Care's response, Sep 7, 2017
Verified Support
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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We regret to inform you that your number is (8892279018) is disconnected (and is inactive at our end now) and so we won't be able to assist you in this regard anymore. For more details, we request you to visit the nearest Aircel store with a valid ID and address proof.
Warm Regards,
Aircel Social Media Team