Aircel Complaints & Reviews

I need to update my aadhar number to my sim card (Aircel). I got this card in tamil nadu some years back and i'm currently working in pune. Can you please let me know how to link the aadhar number through online? Is there a way to get this done online or if i can have an option to update the aadhar card number in pune aircel store then please let me know the center where i should be going in pune to do the same. Also, let me know what documents should i provide while updating aadhar number exclusive of aadhar card copy.

Thanks and regards,
Venkatesh viswanathan

Oct 6, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

Aircel Customer Care's response Dear Venkatesh Viswanathan,

We would like to inform you that, for linking of Aadhaar number with your connection, you need to visit any nearby Aircel store (in person) and the same can not be done via online as the process includes bio-metric to be done for which your finger prints are needed.

Further, please refer the following link where all the Aircel stores (of your circle) are mentioned with necessary details:

http://www.aircel.com/AircelWar/appmanager/aircel/maharashtra?_nfpb=true&_pageLabel=P4001093261265010211073

Warm Regards,
Aircel Social Media Team

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V

vinovinod

from Chennai, Tamil Nadu

Sep 4, 2017

Microsoft cell not internet working

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G

Ganesh Gafar

from Hyderabad, Telangana

Sep 4, 2017

Please sirrr..
My phone was missed last month so ineed my last 2 month details

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Address: 110092

My contact number is [protected] i took a data pack and its been 5 days from that day but its getting renewed daily and my balance is getting deducted. Its seriously so bad.
Your ndmc170317pi2 pack has been renewed on your aircel mobile.
I get this message daily and my balance is deducted. I don't want this.
It's not a good service. I m very upset about this.in past also there have been similar things that has happened.

+1 photos

Oct 10, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

Aircel Customer Care's response Dear Customer (Offbeat tube),

We suggest you dial *121*0200# to deactivate the ndmc170317pi2 service on your number.

Warm Regards,
Aircel Social Media Team

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K

kishor dhamne

from Bengaluru, Karnataka

Sep 4, 2017

I want recharge my aircel mobile [protected] data pack of Rs.59 but its wrongly recharges by sales person Rs58
company did not give me data pack of any other benefit of Rs 58
pls suggest what to do

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Aircel Customer Care's response, Sep 5, 2017

Verified Support

Dear Kishor Dhamne,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Recharge Date:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Sep 6, 2017

Verified Support

Dear Kishor Dhamne,

We would like to inform you that our team tried calling you but couldn't get any response from your end. So we request you to share an alternate number so that we can contact you and needful can be done accordingly.

Warm Regards,
Aircel Social Media Team

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Hi,
I am sandhiya and i am using aircel prepaid no. [protected]. Today i got a msg that social books has been activated in ur no. And rs.5 was deducted. Actually i have not subscribed any of these services. I called the customer care and they refunded my money. Again at 10pm the same thing happened saying that rs.7 deducted for games club. Again i called customer care and they refunded it. But how can i always call them and get my money back. Any how my issue has been solved but do take some necessary actions to stop these stupid services. How can u deduct my money and activate a service without even my knowledge or acknowledgement. Just tell ur it team to fix these issues. This has happened to me many times. Even i use other sim cards and they not doing like this. Only this happens in aircel that too for the past 6months. Please take necessary action against these issues to make your customers feel good and satisfied.

Oct 6, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

Aircel Customer Care's response Dear Sandhiyag,

Apologies for the inconvenience. We would like to inform you that Rs 5 deducted on 02/09/2017 (for VAS subscription) have been refunded to your number on same day.

Warm Regards,
Aircel Social Media Team

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R

rithiksats

from Chennai, Tamil Nadu

Sep 4, 2017

I have submitted several times letter to cancel two of lost sim card nos, but still they have not cancelled and generating bills for the lost nos for the past two months.
pls cancel our lost sim for the mobile nos.[protected], [protected]

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Aircel Customer Care's response, Sep 5, 2017

Verified Support

Dear Customer (rithiksats),

Please share the following information to confirm your identity so that we can forward your request to the team:

Alternate no.:
Last bill payment amount (in Rs):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team

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Address: Lucknow, Uttar Pradesh

Website: www.aircel.in

I m using ur company sim and without my permission services are activating on my number. Whenever i recharged my number next day they activate rubbish services and cut my balnce when i call to ur customer care service centre they said u activate ar company call u for this services evn i cant get any call from ur company peoples from last 2 weeks i m fed up of all these services. So i rqst u to dont activate any services. I m having very bad experience using ur company sim.

Oct 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

Aircel Customer Care's response Dear Arundhati Srivastava,

We would like to inform you that your ([protected]) is inactive i.e. disconnected at our end under Zero Monthly Usage (ZMU) policy.
So, please share a valid/working Aircel number which you are facing the issue on along with the following details so that we can assist you in best possible manner:

Date & Time of activation:
Screenshot of the message received upon activation:

Warm Regards,
Aircel Social Media Team

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S

Swapnil Rahate

from Pune, Maharashtra

Sep 4, 2017

Dear Team,

I was tried for port my aircel no [protected] but unable to send msg on 1900
as msg not sent, Kindly do the needful

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Aircel Customer Care's response, Sep 5, 2017

Verified Support

Dear Swapnil Rahate,

We would like to inform you that the MNP request for your number (7040433143) is under process and the same will be completed by 08/09/2017.
Please allow us that much time.

Warm Regards,
Aircel Social Media Team

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Address: Pudukkottai, Tamil Nadu

I received sms like " 3G data offer for you! 7GB data for Rs.143. But once after recharge 1GB data only credited. Please credit remaining 6GB data as soon as possible otherwise give my money back. I'm not satisfied with your service..

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Address: Hooghly, West Bengal, 712136

In the area of chandannagar hathkhola mansatala, hooghly, west bengal. Pin - 712136, net connection never switched on.in that area, we can't use net (2g/3g) because there is no network coverage of data. Please, call a visit to fix the tower issues. Or pls install a tower in that area. If you can't satisfy your customers, you should close your services.

Oct 7, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

Aircel Customer Care's response Dear Customer ([protected]@),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Alternate No.:
Complete address:
Landmark:
Specific location of issue (indoor/outdoors):

Warm Regards,
Aircel Social Media Team

Sep 04, 2017

Updated by janiketj@ Chandannagar Hooghly Hathkhola Mansatala pin-712136. Problem-Indoor and outdoor both. Landmark - Doyerdhar

Sep 05, 2017

Updated by janiketj@ My Aircel no is [protected]. Without my permission, 15rs are deducted . I got a msg
Thank you for choosing Ultra TV Weekly at Rs 15.0. You have been charged Rs 15.0 for 3 days. To unsubscribe SMS STOP to 155223.Get Unlimited Videos, Games, Bollywood DT, Comedy club at www.pocketinternet.in

Are u joking with me. I again have to port my number To Docomo. You are fraud

Verified Support

Sep 06, 2017

Aircel Customer Care's response Dear Customer ([protected]@),

As per confirmation received from the concerned team, we would like to inform you that no issue has been found at the mentioned location.

Warm Regards,
Aircel Social Media Team

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Website: aircel.com

With reference to the above, i had submitted a request requesting the mobile service provider (Aircel) to terminate the facilities of both close user group and the unlimited short message services (Sms) as i am not using the same for the long time since.

After about 2 days, i received a message that my request is under process but the current bill also demands the above two charges which works out to rs.59/- per month.

So, the company has not comply with the request. I am wondering what's the reason behind in terminating the above as requested by me. These cellular service providers are just looting the public money. I request you to therefore convert my post paid to prepaid at the earliest.

Oct 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

Aircel Customer Care's response Dear Customer (vishram61),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Sep 04, 2017

Updated by vishram61 Please expedite at the earliest

Verified Support

Sep 05, 2017

Aircel Customer Care's response Dear Customer (vishram61),

We would like to inform you that CUG and SMS top up deactivation request was made by you on 9th August 2017, which is the mid time of the billing cycle 26th July - 25th August 2017. CUG and SMS topping rentals aren't prorated but flat, which will be charged with complete rentals even if the pack is active for one day in the particular bill cycle. Hence, the charges in the current month bill cycle are authentic.Further, we would like to confirm that the CUG services and SMS topping have been deactivated and any charges included in next bill cycle (Invoice dated 26th September 2017) will be waived off.

Warm Regards,
Aircel Social Media Team

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I recharged a offer of rs.89 in my aircel no. [protected] after checking on *121#. 24 hours gone but still 28 gb data not credited in my number. Aircel is a big cheater. And they have also block my number on their complaint helpline number 198, so i am unable to call them. Give my money back. If you will not credit 28 gb 3g data with 28 days validity, i have to complain against you in trai.

Sep 2, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

Aircel Customer Care's response Dear Customer ([protected]@),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Screenshot of offer message received/saw:
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

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Address: 621007

Hi am sudhan from kerala, but past 8yrs am working in tamilnadu, when i was studying college my friend brought one number, still am using that number only. Problem is when i went to aircel store for change the number to my proof, they asking local address proof. I have only kerala address proof. What should i do..? I need the same number to continue...

Oct 11, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

Aircel Customer Care's response Dear Customer (mcsudhan),

We regret to inform you that we won't be able to assist you if the details of the connection do not match with your documents.
Further, if the current owner of the connection comes under your blood relation, you may go for the change of ownership.
But, if the connection belongs to anybody else (outside your blood relation), we regret that we won't be able to help you then.

Warm Regards,
Aircel Social Media Team

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S

simonraja

from Korampallam, Tamil Nadu

Sep 14, 2017

good

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Address: Pune, Maharashtra

They have blocked the porting request & keep on saying that the issue will be resolved in 3 days. They are fraud and believe me never opt for aircel services. I have registered the complaint thrice & none of them got response. They keep saying about server problem. But now it's been 1 month and i am going to consumer court.

My no. [protected]

Oct 17, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

Aircel Customer Care's response Dear Jeevanlata Barche,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 09, 2017

Aircel Customer Care's response Dear Jeevanlata Barche,

We would like to inform you that services of your number are completely active and hence we request you to try sending the message from any other handset.

Warm Regards,
Aircel Social Media Team

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Address: Madurai, Tamil Nadu, 625016

Dear sir, 7/8/17 on date 121 customer care offer message check with recharged for rs, 398 plan in 85 days ul talk time per day 1 gb data free i am used 21 days only but 28th august offer closed al ready complaint raised with three times posted for customer care executive not responsible
Still date my problem not solved kindly activated to my offer pack (85 days ul voice call and per day 1 gp data free my mobile no-[protected]

Oct 14, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

Aircel Customer Care's response Dear Saravanan Varshinis,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Screenshot (with date) of offer message received:
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 13, 2017

Aircel Customer Care's response Dear Saravanan Varshinis,

Our team is working on your issue and needs the following details to proceed further. So, we request you to share the same:

Screenshot (with date) of offer message received:
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

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I don't know how a vas service (Ndairsms2n) is activated on my aircel no - [protected] (Delhi) from 20 march-2017. And when i called the customer care they told me to dial *121*0200# to deactivate this service. I tried that code many times but still service is activated on my number. I have already lost my 22 rs. Balance. Please deactivate this service immediately

Oct 6, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

Aircel Customer Care's response Dear Customer (pauakash81),

We suggest you dial *121*02# to deactivate the Ndairsms2n service on your number.

Warm Regards,
Aircel Social Media Team

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F

Fatima A

from Tiruvalla, Kerala

Sep 1, 2017

Hello I need the Puk code to unlock my aircel sim card kindly help me as my small sister entered some wrong pin with that my sim card got blocked need the so kindly help me I need to unlock my sim card could you please help me for god sake will you help it's urgent

Thank you

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Aircel Customer Care's response, Sep 4, 2017

Verified Support

Dear Fatima,

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Aircel no.:
Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Sep 12, 2017

Verified Support

Dear Fatima,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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Duffer company and customer support!!!
I have just bought your simcard and now you start deducting my main balance. I am trying to contact your customer support continuously since 3 days but they are not receiving the call. And now after three days you will not return my balance according to you. Shame on you and your customer support. Your network is also so bad. Network is playing hide and seek with my phone... Every thing is very bad... I had mailed a complain to you (Abs. [protected]@aircel.co.in) but after 24 hours you did not respond... Shame on you... If you have some respect then kindly resolve my problem.

Oct 24, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2017

Aircel Customer Care's response Dear madhurendra,
We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Signal Bars:
Alternate No.:
Date & Time of deduction:
Amount deducted:
Any message received upon deduction:
Complete address:
Landmark:
Specific location(indoor/outdoors):

Thanks & Regards
Aircel Social Media Team

Verified Support

Sep 09, 2017

Aircel Customer Care's response Dear madhurendra,

We hope your issue has been resolved.Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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S

Sunray

from Chennai, Tamil Nadu

Sep 1, 2017

My Mobile number is [protected].without any call/SMS there is deduction in my talktime balance.tried to complain to customer care but they asked me call after 4 hours, currently server is down.i request to them to book my complain but they refuse to do so.

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F

fb1

from Delhi, Delhi

Sep 1, 2017

Dear Sir /Madam,

This is to inform you that my mobile with number [protected] is missing. I would kindly request you to block this prepaid sim card of mine to prevent misuse. Please take necessary action immediately. Awating to hear from you.

Thanking you,

Your's Sincerely,
Dinesh

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An amount of 35 has been deducted from my main balance and now I am trying to contact your customer support but they are not receiving the call. SHAME ON YOU
IF YOU HAVE SOME RESPECT THEN KINDLY RETURN MY AMOUNT, IMPROVE YOUR NETWORK AND FINALLY IMPROVE YOUR CUSTOMER SERVICE
MOB-[protected]
#DONT USE AIRCEL..
SHAME SHAME

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Aircel No.: [protected]
Recharge Date: 19th Aug 2017, Sat, 9:10 AM
Mode of recharge: freecharge
Transaction Id: FCVW[protected]

I did a 42 rs 1 gb recharge. It doesnt work. Kindly look into it asap

Thank you

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Address: 800016

My number is [protected]. I have recharged with RS 64
And offer showing that 64 me 2gb aur 64 ka TT milega 28 din ke liye Lekin Abhi tak nahi Mila hai
207:Txn No. BHR[protected] to Recharge MRP 64 is successful . TT= 0 INR, New Balance 0.08 INR, P.F 54.24 INR, GST 9.76 INR DIAL *121# to know balance and more.

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Address: Jaipur, Rajasthan, 303702

Website: www.consumercomplaints.in/new_complaint

Tere i also write many compliments but my every complaint is ignoring by their staff and i also many concern with customer care but their every one not provide proper information so i rdq. Refund my redeem balance if you concern my alternate no. Is [protected].. Please solve my problems as soon as possible
My redeem mob. No. [protected] redeem amount 76

Oct 2, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2017

Aircel Customer Care's response Dear Customer (ravi01233),

We are forwarding your concern to our team. Meanwhile, please share the following details if faced balance deduction issue:

Date & Time of deduction:
Amount deducted:
Any message received upon deduction (screenshot):

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 31, 2017

Aircel Customer Care's response Dear Customer (ravi01233),

We would like to inform you that we have checked your account details and have found that the RAJRC61 rate cutter pack was activated in your account (after due consent from you). However, as a onetime service gesture, waiver of Rs 61 is being effected in your account, it will reflect within 24 working hours.

Warm Regards,
Aircel Social Media Team

Aug 31, 2017

Updated by ravi01233 Today i receive a call from no is. [protected] in aircel customer care the ask my problem in my aircel account and that few minute afer hold my call 2 min.. and say i will contact you in search deatils againg contact you...
i also remind i write many time compalint and contact customers care but every time ignor my compalint and call why?????
i can't active any service... and not received a call from any activation...
so plase i request to solve m problem as soon as possible..
my aircel no. is [protected]
my alternate no. is [protected]
or abhi tk mere pas koi bhi call ni aaya h
received call time 11:23
durton time 2.53sec
and i also faced that problem in many time...
so plz it's bigest request to solve my problem...
i have a voice cip but that clipe i can not attacth

Verified Support

Sep 01, 2017

Aircel Customer Care's response Dear Customer (ravi01233),

As per your previous concern (regarding balance deduction), we have already refunded Rs 61 to your account (which will be processed by today evening).

Further, please let us know if you need any other assistance.

Warm Regards,
Aircel Social Media Team

Oct 08, 2017

Updated by ravi01233 ohk

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R

raiden god of thunder

from Delhi, Delhi

Aug 31, 2017

I am unable to deactivate the 2 ruppes daily internet pack

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S

Sathya k s

from Chennai, Tamil Nadu

Sep 1, 2017

I am an aircel customer for around seven years. recently I got call from aircel to link my aadhar number to my mobile number. For this they asked to reach nearest retailer and they will do it at free of cost. But they charged for doing the service. Then why aircel is giving false hope to their customers?

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Address: Dibrugarh, Assam, 786102

On 24/08/2017 (02:11pm) message received on my aircel no [protected] stating that 'thanks for subscribing to limitless music at rs 30 for 15 days validity...'. It was deactivated by your customer care executive available at that time 04:17pm named biswanath on my request but refused to refund the money deducted. It is requested to resolve the matter at appropriate level and money may be refunded back. It is further requested to stop unnecessary call at regular interval (10 to 15 times in a day) from your system i. E 91140061... And automatic subscription to vas

Oct 6, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Aug 25, 2017

Darwin Thadeus's response Update to 4g

Verified Support

Aug 31, 2017

Aircel Customer Care's response Dear Supriyo Bhattacharya,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 31, 2017

Aircel Customer Care's response Dear Supriyo Bhattacharya,

We would like to inform you that the deducted amount (Rs 50) has been refunded to your account and the service has been deactivated.

Warm Regards,
Aircel Social Media Team

Aug 31, 2017

Updated by Supriyo Bhattacharya As per my complaint "consumer complaints logo
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ConsumerComplaints.in › Aircel › Aircel — automatic subscribed to limitless music and money deducted.
Aircel — automatic subscribed to limitless music and money deducted.

2 Reviews
Su Supriyo Bhattacharya on Aug 30, 2017
Mark as Resolved
Phone/Mobile Number: [protected]

On 24/08/2017 (02:11PM) message received on my Aircel no [protected] stating that 'thanks for subscribing to limitless music at Rs 30 for 15 days validity...'. It was deactivated by your customer care executive available at that time 04:17PM named Biswanath on my request but refused to refund the money deducted. It is requested to resolve the matter at appropriate level and money may be refunded back. It is further requested to stop unnecessary call at regular interval (10 to 15 times in a day) from your system i.e 91140061... and automatic subscription to VAS" You have deactivated and refunded but why it doesn't received in my account...

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D

Darwin Thadeus

from Bengaluru, Karnataka

Aug 31, 2017

[protected]

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I am [removed]. My aircel mobile number is [removed]. I got an offer from aircel few days back of - local and std calls with 2g internet per day 1gb for 28 days in 197rs only.

I got the recharge done but yesterday when i made a std call my balance got deducted. When i tried to contact to customer care my number was put on hold. No one picked the call. When i tried with another number the call was received and when i asked about the problem happened they replied their system isn't working and they'll contact me next day i. E. Today.

But they didn't called me up. No response from customer care. No even my calls are answered.

This is such a bad behavior, so unprofessional. I am highly disappointed with your services. Such a rubbish network that you deduct balance without any reason. You think customers are fools. If you won't reply back i am going viral this thing and ask my friends also to port their numbers. Sick people you are, you made write this kind of mail. See what kind of service you give to customers. It' s better to use another network.

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2017

Aircel Customer Care's response Dear Shilpa Tyagi,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into
your issue:

Sample number to which outgoing calls were being charged:
Amount deducted:
Date and time of deduction:

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 31, 2017

Aircel Customer Care's response Dear Shilpa Tyagi,

We would like to inform you that you have been charged on 29th August at 11:54 AM for calling on landline number and as per the policy no rate cutter works on landline calls. Hence, we regret that we won't be able pass any waiver for the same.

Warm Regards,
Aircel Social Media Team

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S

Shilpa tyagi

from Salem, Tamil Nadu

Aug 31, 2017

So you are trying to say that you offer another plans for landline calls. I never heard that in any network well. But if i am right, then Calls in the same circle are local just like in the Wired Phones. ... Local calls means any Call (Mobile+Landline), that is done within your circle/state. On the other hand, STD calls stand for any calls outside your home state.

This is my definition. If you have another then please tell me. Aircel just needs stupid reasons to deduct balance.

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Aircel Customer Care's response, Sep 1, 2017

Verified Support

Dear Shilpa Tyagi,

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Sep 1, 2017

Verified Support

Dear Shilpa Tyagi,

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi

I saw my best offer in my number which is [protected] by dialing *121# and here i see ftt of 69 without any t&c then i called (198) your customer support executive and i asked him that ftt of 69 is available or not she said its available on your number and go for recharge you will get ftt of 69. I recharged of rs 69 in the number stated above and after recharge instead of giving me 69 ftt company give 69 as promo balance not as main account balance and after recharged i called your service helpline but your executive did not recieve my call yet.
Sir please help me as soon as you can.

+1 photos

Oct 5, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2017

Aircel Customer Care's response Dear M.Sameer,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Date of offer message received/saw:
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 31, 2017

Aircel Customer Care's response Dear M.Sameer,

We would like to inform you that the actual benefits under RC69 i.e. FTT valid for 10 days and 1 local A2A minute valid for 1 day have been credited to your account.

Further, please share the snapshot of the desired offer that you received so that we can cross-validate the same at our end.

Warm Regards,
Aircel Social Media Team

Sep 01, 2017

Updated by M.Sameer Date of offer message received/saw:27th August
Recharge Date:27th August
Mode of recharge:through retailer by *150...
Transaction ID:207:Txn No. DLR[protected]
Sir in the offer page as I shared you do not mention any T&C related to promo recharge or so. You only show FTT of 69. Further, before recharging I was also called your helpline i.e 198 your Executive also not told me any condition she Only said yow will get FTT of 69 by any mode of recharge I have also recording of that call If you want I will send you.
SIr give my benefit I have all the proofs to show that I am right.

View replies

R

Ravindra Mehra Ravi

from Delhi, Delhi

Aug 31, 2017

Sir

I need all the call details of this no [protected] aircel no to this email id
[protected]@gmail.com .
Regards
Kamal singh

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