Aircel Complaints & Reviews

I had a [protected] number, which was used by my family. As the mobile got switched of for more than one month, the sim was not used by them. When we got the mobile repaired, we found it is not working. Once while i was checking my whatsapp i came to know that the same number has an account and when i made a call, the phone rang, but not received by the person. Again the number seemed switched off. So a doubt raised of possibility of misusing of my number.

I am trying to port my aircel number from last few days.. My msg to 1900 is not being sent.. Sms sending is said to be failed.....

I called customer care... But they didn't gave me any solution. And could not help me through this.....

Please help me out with the solution as it is important for me to port the number.. As soon as possible...

I have been using a aircel sim since years. But i am getting regular message to link the adhar with my mobile number. The aircel sim i have is of odisha telecom circle. But now i am in jharkhand. So where and how can i link the adhar no in to the mobile no. Another issue is that the sim was in my sister name. So whose adhar number should i link. The number is pretty much important to me. So kindly help me out of this.

Hi trai,

I am using aircel connection from past 2 years. Today (14th sep) my money got deducted from my account by activating the pack like clipzone.

In a recent times, it happens many times.
They are refunding the money back to accounts if we called to customer care in a 24-hour time frame, if not we are loosing the money.

And one more example that i faced:

Even after having data balance in my account (Data expires by 12th march), my amount 90/- got deducted from my account. I have given a call to customer care and discussed about my balance deductions and they said it may happened due to server maintenance. They asked me to drop a mail to [protected]@gmail.com with a screenshot and provided a proof on 9th march 2017.

I did not get any response even after following up twice or thrice with customer care.
We seriously loosing money in many ways by these networks.

Please let me know if you want me to provide screenshot that i forwarded to aircel.

Request you to take a serious action on these.

My mobile no : [protected]

My aircel number is [protected] and i want to port my number to another company because of network issue. I m trying to send massage from last 3 weeks on 1900 but massage was not sending. If i m sending massage on any other number its easily send but only problem create in sending massage on 1900. I complaint on 121 but still my problem not solved. Please give upc code as soon as possible.

Hi,
I had a post paid connection for aircel (My aircel number [protected]). On 14-nov-2016, i sent an email to aircel saying that i need to disconnect my post paid connection, as i don't want the service anymore. But aircel customer care team, informed me that they have enhanced the services and asked me to continue with aircel. I agreed to use it for another one month. Subsequently on 1st jan 2017, i sent another email to aircel to disconnect my post paid connection as i don't want the connection. The customer care agreed to disconnect and on 11-jan-2017 asked me to pay the billed amount of rs. 308 and unbilled amount of rs. 50. I paid the amount of rs. 358 on 12-jan-2017 (Aircel transaction id:ch72990329971484217790441). Aircel acknowledge the same and confirmed through email that, my number will be disconnected on or before 18-jan-2017. After that aircel still continued to bill me and now is asking me to pay additional rs.602 for a period (Feb, mar, april) where my number is disconnected from 18-jan-2017. Now aircel is making harassing calls and unwanted emails to me. Can somebody help on this.

Aircel reply:
Dear customer (Sathesh. Selvamani),

We would like to inform you that as per our record retention team retained you and again you gave a request for churn. Hence, the feedback from retention team is not retained. As per the same your number got disconnected and final bill got generated. We request you to clear the same.

Warm regards,
Aircel social media team

My reply
Yes correct, the retention team has not retained and agreed to disconnect on 18th jan 2017. Why are the additional billings done. Can you please furnish or release my customer care conversations?.
The issue is still not solved. Aircel is still making calls. The recovery team is saying that they are from police stations and sub inspector is in the call. They are threatening that they will file an fir. I wanted to know the explanation for the additional billing (My aircel number [protected]). Please release the conversations between me and aircel customer care agents.

Aircel company has been deducted rs.39/- on[protected] at 9.37 a. M i have called to customer care "198" at 10.50 a. M. Reported that they have deducted rs.39/- and ask them why they have deducted the money. They replied that i have requested for dialer tune but actuallay i have not requested for any dialer tune and the mobile is used by me, i did not allow others to touch my mobile. The same thing i have told to customer care people also, even though they have not refunded my money yet. And ask me to appeal through "email/facsimile/post/call centre" and a reference number 1-[protected] they have given through sms. Kindly do the needful and arrange to refund my money of rs.39/- at the earliest to my mobile no given in subject

Ms. Mahalakshmi get rs.250 for new connection before 1 and half month, but still my sim is not activated, i try to contact her last 2 weeks but she didn't pick my call, last 3 days she put my call to not answering mode, now i call from my friend mobile she picks the call when i told my name she cut the call and put the mobile to switched off. Here i mentioned her mobile num and bank account num.

Mob num:[protected]

Ban details: indian bank, a/c num:[protected], name: manikandan, branch:karupaurani

I am saurabh yadav i recharge 50 rs on my aircel no. [protected] at 12.9.17 6.10pm company reduce 35 rs without given any information or msg i called custermer care they said i subscribe some srevice but i cheaked all msg and information found that i have not subscribe any service..
So i request you either company return my 35 rs or proved that i activate this service company activate this service forcebly on my number [protected]... Pls return my 35 rs. My further action is to complain in consumer forum against this forgery act

I am from chennai aircel perambur office new no 36, old no 98a, opposite everest bakery, madhavaram high rd, bunder garden, perambur, chennai, tamil nadu 600011
Aircel center
Doesnt take action for linking adhaar card with my aircel number there giving timing as friday from 11am to 2 pm. Iam using aircle past 5 years very bad experience. All other network service take action on daily basis from 10 am to 8 pm.

My self Subhajit Paul. Mob no is [protected]. This is my wives connection. I call Aircel customer care no 198 to know about data plan on[protected]. And they advised me that recharged 125/- and i say what is the benefit of this product? And they said the plan is 1GB 3G data/day 28 days validity. And i recharged it. After recharging i could not got this facility. Then i call the customer care (198) on[protected] and describe the full details of the executive.After listening the problem, they said the facilities of 125/-. are 40mb data plan only one day and few balance are add in main account. And i say the executive why the previous executive gave me the wrong information and solve my problem. After that the executive raised the complaint and send me the Docket Reference no. The Docket Reference no is - 1-[protected].The executive says after 48 hours problem shall be resolved. After two days the company message me "DEAR CUSTOMER! YOUR ISSUE BILLING ND CHARGING DOCKET DATED 09/11/2017 08:37:18 IS RESOLVED. IF NOT SATISFIED WITH RESOLUTION, YOU MAY LOG APPEAL AT 198/www.aircel.com" . After reading this message i check my data balance but could not resolve the problem. Then i call customer care executive (198) on[protected] one executive attend my call and i describe the full problem, and they transfer the call their higher executive and they said what is the problem, then i say my full problem of this mobile no. After listening the higher authority of customer care executive they said sorry i can not solved the problem because recharge is successfully. I asked the executive that this is not my fault and why the first executive given me the wrong information? Then the executive says sorry and i cannot solve the problem.
I cannot satisfied the company's customer care executive's feedback. Then what can i do? Please suggest me and solve the problem.

Respected sir/madam,

I have lost my aircel per - paid sim card today 6:00 pm date (13/9/17) wednesday.

Before my sim card is miss use by some one. Kindly block my aircel pre - paid sim card as quick as possible.

The number is [protected]

My address:
K. Karthikeyan,
447, t v k main road,
Ammapet,
Salem-636003.

Thank you,
Karthikeyan

Hello,

A pack ndmc170317pl2 has been activated on my aircel number [protected] without any information or order or asking or request and my balance is deducting daily for this service which i didn't subscribe, called to customer care many times but didn't resolve this issue yet please look into this issue and deactivate this issue on my number and refund my balance otherwise i will go to consumer court or trai court for this..

Thanks

I don't know what's wrong with aircel .. just deactivate this NDMC170317PI2 service ASAP. Other wise I would have to switch to some other responsible network.

My no is: [protected]
Deactivate NDMC170317PI2

THANX

Auto deducting 12 rs weekly i did not activated any service. I have not used your mobile data please refund my amount or disconnect this number permanently, i don't want to continue with this fraud company. I'm trying to connect your customer care but all lines are busy.

Request you please deactivate this service asap and return my money back.
My airtel number - [protected]

Mobile no [protected] under iccid:[protected] is not activated even after 5days of purchase.

It was suppose to activated in 24hrs. But today is the 6th day and all i'm getting from the seller is to wait a day. The no. Is already circulated for my business purpose and its hampering my business totally..

Pls take the necessary steps in this regard

Thanks
Rupak

Dear Sir:

I am trying to get my Unique Porting Code to port out from my current operator Aircel to BSNL because i shifted in such an area where aircel network is poor or nearly dead but the operator is not providing me the Port Code. My aircel no is [protected].
please help me to get my UPC code.

Anil Kumar Singh

I am trying to port out from aircel network and for that i am sending message as "port [protected]" to 1900 but every time the message got failes and not delivered.

I also raised complaint to customer care service guys but as expected they are not listening to the complaint and not providing the resolution.

So, i request aircel team to provide me the upc code or resolve the issue asap.

I not able to send port sms from my no. [protected]. I had called customer care sevral time but the always saya they will raise the complaint but nothing happens after..
Please provide me the port code its very urgent.

Dear sir
No aircel network tower in my 10 villages please sir aircel Tower laagaye mai jameen dunga

my airtel no. [protected] sir Village Jhumka post office behara PS sikta West champaran bihar 845307

hamare ither aircel ka network nahi hai mere gao se 20km distance par hai