Airports Authority of India Complaints & Reviews

My daughter mrs shvetha srinath along with infant tara karthik (Age 4 months) was traveling from bangalore to coimbatore on 26th feb 2019 in go indigo flight 6e 317 with the pnr no: qb29vl. The mother with the infant was made to stand in the long queue and the infant was continuously crying. When requested, neither the cisf staff nor the passengers permitted the mother to pass the security with ease. This attitude towards a mother accompanying the infant is not considered a true indian culture.

When there is separate queue for the crew, why not one for the mother carrying infants.

Please have consideration for a mother who is like your sister.

At 10th february, 2019 I was a flight from Kolkata (Netaji subhas chandra bose international airport) to Trivandrum ...flight number: 6E 379 at 5:30AM..There at the the Security checking point of CCU Airport I lost my hand money purse .
Description of the money purse: it was a cream color small ladies money purse with a logo of a small girl on it.Inside it there was my debit card o[censored]CO bank, my voter id card, some passport size photographs of mine, my college id card(Narula institute of technology), 3900 indian rupees in cash, a white color pendrive .
all of the items are necessary to me. My boarding pass copy is uploaded here.
So, I wish you will help me to found it as early as possible.
Please help me.

One person call to my phone who is working in a aai bangalore branch. His name is gopinath -[protected]. We are hiring a job for house keeping manager. They're contect the rounds, finally he send the selection letter. But he told you first pay the money for laptop, uniform and walkie-talkie. This money will be refund after training period. I paid the money
Rs. 21, 500. But till now i don't get the job and also money. Another one person talk to me, his name is ramesh -[protected], told he's the recruitment manager of aai bangalore branch. Take action immediately and refund my money as soon as possible.

Dear Sir,

I had booked a return ticket in www.happyeasygo.com for Chennai - Hyderabad - Chennai. One of the Passenger did not fly on the return flight.

I got a SMS from the Airline that a NO SHOW credit for Rs.743/- has been credited to your travel agent happyeasygo. Kindly follow up with them & claim the refund.

On speaking the the customer care at Happyeasygo, i came to know that they will not refund the NO SHOW credit because its their Company policy. This is something like day light robbery where they want convenience fee while booking & cancelling, they want separate cancellation charges but will not give the the Credit which legally has to be given back to the passengers .

I am willing to go the legal way & stop this robbery if I dont get my refund & the Airport Authorities dont bring on strict accounting practices against these goons.

I applied for for the post of junior assistance (Fire service) on aai website. During the time of payment total 4 times money deducted from my bank account but aai website shows that transaction failed. And after 4 times 5th time status showning transaction successful. And then i asked for refund of that rs. Which was deducted from my bank. I mailed to aai top management & helpdesk. No one is replying me.

4 o[censored]s landed at amritsar airport on 2 jan 2019 from bkk, at around 2 pm from a spice jet flight, after getting our baggage in half hour v all decided to buy liquer from duty free shop. The billing system was not working asit took good 3 hours to get billing done. V were tired and frustated. The people concerned told our system is connected to aai network v are helpless and cannot do offline billing. Secondly v wanted to purchase blue label and were informed that one person can get billed only upto 25000 that is rediculous as 2 bottles per person as allowed cost 32000 approx. Please do the need ful

Kindly arrange to see that the people coming to receive in wee hours are comfortable. You can experience freezing cold in the arrivals section even after paying entry fee. Can’t we provide secured shelter to the old & children visiting the airport. We can make rajiv gandhi international airport really proud to match international standards. Visitors o

Traveling on 31st dec 2018 - jet airways - domestic travel - mumbai to nagpur
When the bags were weighed, the executive said that 3 kg is more and asked to remove some of the things. After few mins again weighed the same baggage, the same executive said 5.5 kg is more and i had to pay extra rs 2500.
I don’t think my baggage was more than the limit at all.

So i definitely think this is the jet airways is trying to charge more to the customer without reason

On 29th december 2018 loud music is being played inside terminal building from 6.45 pm till writing of this complaint *causing severe noise polution and irritation to passengers* despite repeated complaints made using crpf intercom. Even crpf expressed their helplessness.
We told aai staff that we are unable to hear the announcement. But they are in their own world at the expense of passengers who pay their salary.
Is this the way an award winning airport supposed to function?
Needless to say i will send this complaint to ministers of air transport and environment.
I am unable to send the sound recording and decibel meter reading.

Hello sir,
I want to raise a concern on wifi access process on indian airports. I came to india by virgin atlantic flight from usa to india via manchester on 18th dec 2018. I landed in mumbai at 2:30am. It was difficult to reach out to my family as airport wifi access requires local phone and one has to provide pin. I had usa number with usa sim. I didn’t had indian sim so was unable to get wifi. I request to update the policy so that those not having indian sim may have access to wifi.
Thanks!
Rashmi kumar

Hello sir This is sadath mohammed khan i have got a call from the recruiting office from the recruiter by name nisha she told On behalf of airport athourity of india they are hiring for the post of computer operator assistant manager and they conducted the rounds and took 16400 rupees in the name of suraj kumar as acountee and said they will send all the details through courier they have also sent intent of letter to me through specifying the Hr name as Shikha dayal but i did not receive my courier and now they r saying that my profile might have got rejected and so they will refund my amount on 20th of this month but i have not received my refund and the numbers from which they were calling is switched off i request you to take serious action on this and i want my refund as soon as possible i can give you all the details they sent me and i have recorded calls of them
they said they are from pune office of airport athourity of india

Today on 16 dec 2018 i ordered a masala tea of rs 105 at baker street outlet at arrival indore airport and he asked me to pay 145 rs then i saw on display he was adding 40 rs extra as add on coffee shot. When i asked him then he said it's for extra ginger that i didn't asked coz i ordered normal dip tea. They always add extra charges without asking the customer.

Dear sir,

I would like to draw your attention towards the the entry ticket/timming for vehicle to pick and drop off family members.

Why entry ticket nowhere in other airports i have seen it i think it is first airport in india who is changing for it.
At bhubaneswar due to hockey match and other activities in city it is not possible to get out from airport in a very short period of time. This is extra burden to customer.

As a customer if we are paying rs.6000 to 8000 for a single ticket we can pay rs.60 also but it is not justified. If there s a crowd inside than it is a responsibility of aai to not to allow a single vehicle to stand and pick any celebrity or it is the responsibility of aai to abolish such timing during this festive period or timing duration should increase if it is necessary to collect money.

Why the other customers to pay extra money due to other verious reason.

Please take action in it.

Hello sir,

This is an unexpected and unpleasant experience which costed me a long time of bad health.

I was traveling to pune from patna on 9th dec 2018 by spicejet and the flight time was 9:55 am. I was traveling to catch my flight from raxaul (Around 200km from patna). I decided to took the night bus which reached patna before time and i was on the airport around 4am in the morning. It was freezing outside. I tried to get inside the airport and i was stopped by the cisf security personnel. I asked the reason and they said entry is not allowed before 8am. I requested them to get me inside as i was having fever and it was freezing outside but in vane. I had to wait 4 hours in freezing cold outside the airport just to catch my flight. This is something completely inhuman and bizarre. Please take action against this.

Regards,
Manish
A common traveller

Ram pal security guard at india delhi national airport was rude, not listening and when asked his supervisor he start pushing my parents and through them out in the cold. No human values. I tried to talk to him, he cut my phone. This is just ridiculous behavior.

We understand the security of the airport is very important, my mother was sick and they missed the flight because of his behavior. Indian airport security needs to be aware not securing the airport gate but securing the people. We pay our tax and they get paid they are their for our service not to belittled humans.

Respected sir,
I, sabu thankappan, a passenger travelled from kochi to hubli by using "indigo" airways on 05/12/18, (Today) with pnr no. Pfg1qz-6e7995, and also working as loco pilot passenger in hubli division of s. W railway.

After security check up between timing about 13:55 - 14:15 hrs, it was found that a rs 2000/ note - which was along with the other note was stolen from my pocket wallet.

When i was purchased a tea from inside shop only it was noticed, accordingly i was approached onduty ci of cisf sri. M. Suresh, but he was not supported me and advice me to lodge a complaint in out side police station.
But, since my flight departure was 14: 55 hrs, i was not in a position to do that.
At this juncture, i requeast the concerned authority to conduct a detailed enquiry duly check up the cctv footage and take necessary action towards the concerned.

Thanking you,
Yours faithfully.
Sabu thankappan
159/b, 5th cross, chetana colony
Hubli, karnataka, 580020.

Loco pilot (Pass)
Hubli railway station, hubli division
S. W. Railway.

[protected]
[protected]@gmail.com

I am travelling by spicejet flight on 30.11.2018 from varanasi airport. At the security check my handbag after scanning was found to contain metallic items (Which was detected on screen as spoon). I was asked to remove all metallic items specifically my jewellery box, mobiles, pens, one spoon that was found on manual search, in addition to my money bag. I was asked to keep these items loose on the tray which was again sent for scan. I do not understand why this was required. When the person at security check counter can see for herself what these items were, what was the need for scanning it separately. How can one be sure that items have not been removed from my jewellery box or money taken out of my money bag.in addition the security staff behaved in a very aggressive and impolite manner which i have never witnessed in any other airport in india and abroad. I have been travelling by air for last 30years. The staff on duty at around 540pm on 30.11.2018 included a lady named ms deepali kaushik and another lady whose behaviour was extremely improper.
I request you to look into this matter and stop the harassment of passengers and take necessary action.

Hello sir/madam,
Yesterday (21/11/2018). I have received a job offer stating from airport authority of india. They offered me a job offer for ground staff supervisor and asked me send date of birth, qualification and e-mail id..
I sent them those to the given number.

[[that fake advertising sent me was below...

(Airport authority of india recruitment 2018-19 qualification 10th to graduates for post team leader supervisor ground staff
Cont
[protected]
[protected]) ]]

After 2 hours i recieved the call from the above number and they said my job is confirmed and salary would be 41000₹ per month. There would be training for a month and food will be provided by the airport authority. And to enter the airport they would provide me a id card with a chip, which would cost around 4100₹.. They demanded me that amount should be paid for them to activate the chip from human resources at airport and will be sent to me in a week.

They sent me from another whatsapp number with the messages below

:- number was +[protected]

{ [22/11, 3:35 pm] airport authority 1 person: kind attention : - mr. R. Dinesh

(Message 1)

Dear candidate

With greeting of the day

We were all very excited to meet and get to know you that we have been impressed with your background and would like to formally offer you the position of (Supervisor as a h. R. Assistant). This is a [full] time position [mention working days monday to saturday *and hours *eight (8).] you will be reporting to your head in admin and management department.

We will be offering you an annual gross salary of [rs.600000] per month and [mention bonus programs, if applicable.] you will also have [mention benefits as per authority policy, like health and insurance plan, corporate mobile or travel expenses] and [20] days of paid vacation per year.

*dear candidate we also sending you a location letter kindly select a location for joining and training*

And kindly sent the below mention documents for verification.
1. Id proof (Aadhar card, voter card, pan card)
2. Address proof (Aadhar card, voter card, electricity bill)
3. Mark sheet copy and certificate (Via mail in a soft copy)
We are all looking forward to having you on our team.
Best regards
Airport authority of india
[22/11, 3:36 pm] airport authority 1 person: kind attention :-r. Dinesh

(Message 2)
Dear candidate

With! Greeting!! Of the day.

Your document was verified from our verification department and the verification was clear. Kindly pay stamp duty of 4100/-in government bank for your registration and to complete your file for training schedule.

(Whenever you pay the registration fee you submit the deposit slip with your name and contact number. And after that your offer latter sent to your address by speed post a tracking number also provide to you for track your offer latter.

Sir/madam when you joining the duty your registration fee refund in your salary account which is opened by the authority)
*sir/madam your complete process from selection to joining has been done by are ca's (Parveen kumar) so you have to the stamp duty in his account *

For further details. Please contact our helpline number.
Thanks®ard
Airport authority of india }

Kindly please verify those number and messages sent to me and help to prevent fraudulent messages and fake job offer letter being to innocents. And make sure they are punished under law..

Thanks in advance..

Sbi holder name mr parveen kumar a/c no [protected] ifsc code sbin0031332.

This is the bank account number given to me to deposit 4100₹.

Mera naam shailendra he mene ek paper me ad dekha airport per job ka mene unhe call kiya koi shubhangi ne phone uthaya or kaha ki aap apne document send kijiye shubangi ne mujhe kaha ki me aapke document aage forward karti hu waha se reply aata he to aapko call karti hu 2 din bad call aaya ki sir aapka selection ho gaya he aapko police verification k liye 1500 rs deposite karna honge mene kaha k madam iske alawa koi payment to jama to nahi karna padenge. Wo boli nahi mene kaha thk me jama karta hu unhone mujhe kisi vijay kumar k account no. Diye [protected] ye number per 1500 rs jama kaarye. Fir 2 din bad call aaya ki aapka police verification ho gaya he ab aapko 7000 rs jama karne honge training fees jese hi aap 7000 rs jama lagenge aapko aapka offer letter mil jayega. Mene kaha madam mere pass itna pesa filhal me nahi he to aapko muje samay dena hoga. Usne bola thk me sir se baat karti hu usne ki or thk he mene kahi se bhi jese tese karke pese jama kiya
Or fir jama kiya uske dusre din mujhe letter mila. Or bola ki aapko training par aana he jab aapke pass is letter ki hard copy nahi aa jati. Par pura 1 mahina ho gaya he koi letter nahi aaya mere address par me kya karu kuch samajh nahi aa raha he ab call karta hu to call nahi uthati he mere number block kar diya he.

On nov 11, around 12 am i arrived at pune airport to drop my sister. I saw 4 vehicles parked near pune airport luggage drop place (Which is a secluded place away from arrival-departure roadway). I parked my vehicle at the same place, took out the luggage and went 20 steps away to assist my sister with the luggage.

When i came back in about 3-4 mins. I saw 2 vehicle still at the same place, but only my vehicle which was an outstation vehicle with a jammer. There was no one nearby to inform what exactly happened.

After much asking and finding out what happened, i could locate a sceurity counter number 1, where i was asked to find out myself the staff responsible for the jammer.

When i could finally locate the person he showed total lack of responsibility and pointed that other vehicles had drivers so didn't put jammer in them.

I was asked to pay rs 500. After i raised my voice, i was given two omega enterprises parking receipts of rs 100 each and was charged rs 200.

The whole situation was a mess and i don't know why i had to pay the amount, while others didn't, why the person deliberately went away from the place.