Airtel Complaints & Reviews

Airtel has lost its credibility. Unable to withstand competition from JIO, it is fleecing its customers, especially the prepaid customers. Why should Airtel expect me to recharge my prepaid number before the close of the validity period ? I may not need its services for a few days, or I may wantonly plan to recharge after a week or two. Why should Airtel deduct Rs.23 from my main balance, to extend the validity by 28 days, and that too without any voice, sms or data benefits ? Does this not amount to cheating and fraud ? Trai should take up this issue immediately and show Airtel its place. My another surprise is how the telco companies arrived at 28 days validity ? If I have to recharge on the 28th day to avoid the deduction of Rs.23, my validity starts from that day itself, effectively bringing the validity period to 27 days. How corrupt these corporates have become ?

My credit card was auto debited with 589.62 today at 2:07 am without pin/otp. Please look into this and reverse the charges. I have never used the card from my end. This seems to be some sort of fraud that you have to take care from your end. I have seen similar kind of complaints raised by other consumers reporting the same issue. There is no solution that you have given so far. How are we going to resolve this i need an answer and update... I'll report this in all social media about airtel

Hello i had recharged my airtel mobile number with inr 169 and had activated a pack for next 28 days.

Next using 'phone pe' i had recharged the same number mistakenly of inr 169 and pack for next 28 days.

I contacted airtel for refund/to credit that to talk time at least as it doesn't make sense to use both same packs by paying double the price.

Now they were not ready to refund it as it was done through third party app (Phone pe) where in they were ready to refund it if was done through airtel app.

Does it make sense?? No matter how you pay money i was paying it to airtel.

Kindly look into this at the earliest and i am ready to provide you all yhe the transaction details as i want to find a solution for this by having the money refunded.

Thank you.

It is very painful to inform you that the network connection in our area is stopped since 3 pm today i cannot make either call or use internet due to which i am facing some serious problem. I have been a costumer of airtel since last 10 years and if this is the condition i have to change my network to jio. Kindly help me to resolve it thank you hope for your positive response

My residence is at trivandrum located near alathara bus stand.
I have two connections - airtel, voice clarity is good but data coverage is
Very poor. One month back it was good, now the condition is worst than
Bsnl. I have one bsnl number also. Now it is ok than airtel.
I am thinking to port. Here our friends have the same problem. Me and every
One are using 4 g smartphones. Please find a solution
My no [protected]

Recharged 49 for 3gb for one day through my airtel app.balance got deducted. Deduction mesg also received from sbi bank.But internet services doesn't activated.transaction no is[protected].customer service agent denies the recharge had taken place even after providing transaction no.If you Airtel are not robbers then return my 49 rs immediately.

I've complaining to their customer service repeatedly but i don't think they have taken a step on this, it still is slow and not a slight improvement from them and it's really irritating,
so what i want now is refund my money on last transaction and i'm gonna change to other network
and SUE them please, they are the biggest cheaters in india i reckon

No network coverage in both area my office and home also south ex -2, no calls no internet access... Very poor service of airtel fake advertising of our brand. Faste network ghanta fast network. Sala 2 g hi chal jaye wahi bahut badi baat... When i want to register complaint on 121 airtel automatically disconnected my calls all the time. As my experience wrost service experience with airtel.

With due respect, i would like to change post paid service into prepaid service of the following customers:
9788214xxx
9791948xxx
9025610xxx
9715896xxx
9952670xxx
9791507xxx
9994544xxx
And approaching the airtel show room with all required documents, sometimes they returning the documents with some few irritable words with our customers as "you just go to where your connections were got? And approach them" like that only your side reply for the past one year.. But the officials of the show room using unwanted words to us and the approach some other airtel show room like other than rasipuram or namakkal show rooms of airtel hence my company situated at rasipuram (Namakkal district)
So i kindly request you to take some necessary action on them and do the needful in this regard as i did already in the customer care portal and hence hereinafter am not responsible for the billpayment for the above said numbers. If you wont do any actions...

Regards,
Navaneetha krishnan
Proprietor concern
Navatel customer care
[protected]@gmail.com
Reference relationship number for company cug: [protected]

Dear sir/madam

Yesterday, on 5/3/19, at 11:07pm i received otp sms for transaction on airtel5/bh/prepaid for 119 rupees, using my sbi debit card which was not initiated by me. Someone is using airtel wallet portal for fraudulent transaction. Please look into it asap and resolve this issue. We all don't want to lose our hard earned money.

Hi team,
I recently purchased the airtel broadband wi-fi which was a six months pack. The technician from airtel came for the address check and had asked us to pay the amount through airtel portal. I paid the amount and the money is deducted form my bank account. Called up my bank for re-confirmation and they said the transaction is successful. I gave the transaction details to airtel people but they say that they did not receive the amount yet. This is been more than 4 days now and we are more dependent on our wi-fi for working form home. It should not take these many days. Please resolve soon.

Airtel.
You guys are rediculas i activated 240rs plan as per web site, but you cheaters are activated 600+ plans (Whick i was not wanted) & when called to resolve that your guys wasted my 40min+ of my time & in that atlease for 20min kept on hold passed to supervicer but that gental man started playing call center tricks by keeping call on mute when ever i talk & does't leasten to my words & saying tell me sir, tell me sir &saying there is no such plan as 240. These people are playing with consumer money & time, from last almost 10years im using videocon d2h in my native i have not faced these kind bad experience till date but these people have made my airtel experience worst like anything. Dear friend my suggetion don't buy airtel d2h, or else u will also become fool like me.

Dear trai officer,

As per below mail communication so many companies again airtel digital & also complain in trai but till today my own plan not activate as per my qr code sms process.

Please find attached documents & below mail communication for your reference.

Dear nodal officer,

This is to much now again u tell me & mentally harsh to me that my own plan not activate as per my qr code sms process due to technical issue & mail to me...

Further, you can select your own pack click https://www.airtel.in/s/selfcare/DTH/[protected]/001/change-base-pack?normalLogi...⇄ your new plan will be applicable. Ncf charges as applicable.

Basis on your email, you would like to inform me that as per trai regulations, your selected "gujarat value sports sd bundle pack" is active now.

But this is to inform you that i have not applied for "gujarat value sports sd bundle pack" & that was not applicable for me if i have already applied for my own plan request & it was under process as per sms received from your side but you have not activated my plan but you people are activated your own plan"gujarat value sports sd bundle pack" which was not selected by me.

So base on my all evidence documents i will be applying this case now in consumer court & take action against all of you regards...

1. Not active my own plan on time after my qr code sms process done & msg also received process done successfully.

2. After completing my own plan process you have activated your own plan "gujarat value sports sd bundle pack"without inform me.

3. So many times mail to you regarding wrong plan activated but you have not active my own plan as per py process.

4. You have mentally harsh to me & said to me as your process done but i'm not able to activate it & said to me please msg us your 147 chenal list or go to our website apps & applied it again.

5. Every time you people was call me after my mail but still not active my own plan as per my process & i am mentally harsh due to my own plan not activated & wrongly given guidelines to me.

So i requested you please activate my own plan as per my process only as per below & evidence documents attachment only.

I have given notice to you if due to harsh mentally to me anything happens helth of myself then airtel digital are only responsible for the same.

I have also inform trai for the same tru this mail.

We hope you will take action on this case as below process only.

Smsto:[protected]:tvchg dscd9ixz ogg02 ggog12 g2ig52 g3ggoo62 ftvvg771 evfv815016f81 fpvc91 g1hgb2 fu0fc1 g3vug1osd2 71ge3 8ggg3 g143rgn2

Msg received from you side is...

Thanks for selecting new pack on your airtel digital tv! We have received your request and we will send you a confirmation sms once your plan is activated.

Please find below details articles related the customer issues...

https://m.economictimes.com/wealth/spend/trai-says-tariff-plan-running-smoothly-...⇄

Rai says tariff plan running smoothly; consumers have different story to tell
The regulator has not received many complaints, said arvind kumar, adviser on broadcasting at trai.
The switchover to the new tariff regime for television channels prescribed by the telecom regulatory authority of india (Trai) is going smoothly, it said. Not everyone seems to agree.

The regulator has not received many complaints, said arvind kumar, advisor on broadcasting at trai.
“there must be some issues on ground, but trai has not received many complaints, ” he told et. “msos (Multi-system operators) have told us that 100% of their subscribers have been migrated to either the best-fit plans (Bfps) or the selected plans. Dth (Direct-to-home) players have achieved about 60%, but tata sky and airtel digital tv are now migrating almost five lakh consumers each, daily.”
Manoj mathur is still waiting for that to happen. The 64-year-old retiree, who lives in mumbai’s western suburbs, loves music reality shows and sports. For the past two weeks, he’s not been able to get the channels of his choice, despite calling the local cable operator (Lco) and making his selections on the cable company’s website. He’s been driven to shouting at the unresponsive operator to little effect.

Sameer shukla, a 48-year-old software professional based in gurugram, has the channels he wants but his monthly dth bill has risen 30%. Gwalior-based businessman ravinder singh isn’t having a happy time — his mother complains that she hasn’t been able to watch the devotional channels she likes. The cable operator hasn’t been of much help.

Trai envisioned a transparent regime, where consumers pay only for the channels they want to watch and weren’t forced to subscribe to those they didn’t as part of package deals, lowering bills. The regulator gave viewers until february 1 to submit their choice. When that didn’t work, the deadline was extended to march 31 with distribution platforms told to move consumers to a “best-fit pack” (Bfp) that approximated the existing package.

“trai, in all fairness, had good intentions, ” said a tv broadcaster. But implementation has been a different story, he said. “while there could be debates over the results, the inconvenience it is causing to the general public is humongous.”

Some said there doesn’t seem to be a price advantage under the new system, quite the opposite in fact. Trai’s new tariff order is good for an individual but it doesn’t account for the fact that four members of a typical indian family will have different entertainment needs, said the business head of a tv channel.

“my mother wants the cookery channel, i want news and sports, whereas my wife wants all hindi general entertainment channels. My teenage daughter wants english movies and music channels, and my younger son wants kids’ channels. So, i ended up selecting 51 channels. My bill is up by 70-80%, ” he added.

Many consumers feel helpless, finding themselves at the mercy of their service providers’ whims.

These bfps have become a major cause of angst as distribution platforms are deciding which channels to provide and which to disconnect. Also, in the garb of providing choice, cable companies (Msos) are trying to force their packs on consumers, according to wide cross-section of viewers who got in touch with et regarding their tv woes.

Lcos have not issued the forms that consumers need to fill out and appear to be misinformed themselves.

“the cable operator has been trying to fleece me by asking for rs 1, 500 for three months and not providing any choice, ” said mayur lal, a content writer from bandra in mumbai. “when i told him that i will select my channels, he disconnected all pay channels and now is not picking up my calls. I am not getting the channels i have asked for even after submitting the form online two weeks back.”

Trai had also directed that consumers who makes channel selections — after having been migrated to a best-fit plan — should have those changes effected within 72 hours. Cable operators haven’t been able to implement this, said subscribers.

Call centres of distribution platforms are either not picking up the phone or unhelpful when they do, said the people who spoke or emailed et.

The msos are taking almost 1.5 million consumers off the best-fit plans and providing them their choice of channels on a daily basis, said a senior executive at one of the large msos.

“the systems are under pressure and it is taking some time, ” he said.

Users said some dth players haven’t made the process of selecting channels easy.

“it’s a painful thing to sift through all the channels and select and de-select channels of your choice on websites. Many sd (Standard-definition) and hd (High-definition) channels are missing from my dth company’s website, and after spending over an hour, i finally had to take the recommended pack, which is fewer channels from earlier and at a 20% higher price, ” said ramesh singh, a lucknow-based lawyer.

None of this affects more tech-savvy viewers, including millennials, who’ve cut the cord, watching the things they want on phones, tablets, laptops, pcs, smart tvs or plugging in dongles.

But everyone else — senior citizens, retired people and housewives — is feeling the frustration.

“i can’t watch shows on mobile or tablet. I want my tv channels back, ” said mathur

Thanks & regards,

Pankaj patel

[protected]

Id: [protected]

On tue, mar 5, 2019, 11:37 am digitaltv

My ex husband is listening to my conversation and I want him blocked and present husband is not pleased with it.
My name is funmilola Adeoye
My phone number; [protected].
My ex husband is creating problems for in New home and relationship and also in my business, this my business line.
I
Please i want it resolved sooner in other to avoid further escalation. Thanks

Dear trai officer,

As per below mail communication i have second time complain to you but still i have not received any solution from airtel digital as my own plan qr code sms process not activated.

Please find below details communication s for your reference.

Dear nodal officer,

This is to much now again u tell me & mentally harsh to me that my own plan not activate as per my qr code sms process due to technical issue & mail to me...

Further, you can select your own pack click https://www.airtel.in/s/selfcare/DTH/[protected]/001/change-base-pack?normalLogi...⇄ your new plan will be applicable. Ncf charges as applicable.

Basis on your email, you would like to inform me that as per trai regulations, your selected "gujarat value sports sd bundle pack" is active now.

But this is to inform you that i have not applied for "gujarat value sports sd bundle pack" & that was not applicable for me if i have already applied for my own plan request & it was under process as per sms received from your side but you have not activated my plan but you people are activated your own plan"gujarat value sports sd bundle pack" which was not selected by me.

So base on my all evidence documents i will be applying this case now in consumer court & take action against all of you regards...

1. Not active my own plan on time after my qr code sms process done & msg also received process done successfully.

2. After completing my own plan process you have activated your own plan "gujarat value sports sd bundle pack"without inform me.

3. So many times mail to you regarding wrong plan activated but you have not active my own plan as per py process.

4. You have mentally harsh to me & said to me as your process done but i'm not able to activate it & said to me please msg us your 147 chenal list or go to our website apps & applied it again.

5. Every time you people was call me after my mail but still not active my own plan as per my process & i am mentally harsh due to my own plan not activated & wrongly given guidelines to me.

So i requested you please activate my own plan as per my process only as per below & evidence documents attachment only.

I have given notice to you if due to harsh mentally to me anything happens helth of myself then airtel digital are only responsible for the same.

I have also inform trai for the same tru this mail.

We hope you will take action on this case as below process only.

Smsto:[protected]:tvchg dscd9ixz ogg02 ggog12 g2ig52 g3ggoo62 ftvvg771 evfv815016f81 fpvc91 g1hgb2 fu0fc1 g3vug1osd2 71ge3 8ggg3 g143rgn2

Msg received from you side is...

Thanks for selecting new pack on your airtel digital tv! We have received your request and we will send you a confirmation sms once your plan is activated.

Please find below details articles related the customer issues...

https://m.economictimes.com/wealth/spend/trai-says-tariff-plan-running-smoothly-...⇄

Rai says tariff plan running smoothly; consumers have different story to tell
The regulator has not received many complaints, said arvind kumar, adviser on broadcasting at trai.
The switchover to the new tariff regime for television channels prescribed by the telecom regulatory authority of india (Trai) is going smoothly, it said. Not everyone seems to agree.

The regulator has not received many complaints, said arvind kumar, advisor on broadcasting at trai.
“there must be some issues on ground, but trai has not received many complaints, ” he told et. “msos (Multi-system operators) have told us that 100% of their subscribers have been migrated to either the best-fit plans (Bfps) or the selected plans. Dth (Direct-to-home) players have achieved about 60%, but tata sky and airtel digital tv are now migrating almost five lakh consumers each, daily.”
Manoj mathur is still waiting for that to happen. The 64-year-old retiree, who lives in mumbai’s western suburbs, loves music reality shows and sports. For the past two weeks, he’s not been able to get the channels of his choice, despite calling the local cable operator (Lco) and making his selections on the cable company’s website. He’s been driven to shouting at the unresponsive operator to little effect.

Sameer shukla, a 48-year-old software professional based in gurugram, has the channels he wants but his monthly dth bill has risen 30%. Gwalior-based businessman ravinder singh isn’t having a happy time — his mother complains that she hasn’t been able to watch the devotional channels she likes. The cable operator hasn’t been of much help.

Trai envisioned a transparent regime, where consumers pay only for the channels they want to watch and weren’t forced to subscribe to those they didn’t as part of package deals, lowering bills. The regulator gave viewers until february 1 to submit their choice. When that didn’t work, the deadline was extended to march 31 with distribution platforms told to move consumers to a “best-fit pack” (Bfp) that approximated the existing package.

“trai, in all fairness, had good intentions, ” said a tv broadcaster. But implementation has been a different story, he said. “while there could be debates over the results, the inconvenience it is causing to the general public is humongous.”

Some said there doesn’t seem to be a price advantage under the new system, quite the opposite in fact. Trai’s new tariff order is good for an individual but it doesn’t account for the fact that four members of a typical indian family will have different entertainment needs, said the business head of a tv channel.

“my mother wants the cookery channel, i want news and sports, whereas my wife wants all hindi general entertainment channels. My teenage daughter wants english movies and music channels, and my younger son wants kids’ channels. So, i ended up selecting 51 channels. My bill is up by 70-80%, ” he added.

Many consumers feel helpless, finding themselves at the mercy of their service providers’ whims.

These bfps have become a major cause of angst as distribution platforms are deciding which channels to provide and which to disconnect. Also, in the garb of providing choice, cable companies (Msos) are trying to force their packs on consumers, according to wide cross-section of viewers who got in touch with et regarding their tv woes.

Lcos have not issued the forms that consumers need to fill out and appear to be misinformed themselves.

“the cable operator has been trying to fleece me by asking for rs 1, 500 for three months and not providing any choice, ” said mayur lal, a content writer from bandra in mumbai. “when i told him that i will select my channels, he disconnected all pay channels and now is not picking up my calls. I am not getting the channels i have asked for even after submitting the form online two weeks back.”

Trai had also directed that consumers who makes channel selections — after having been migrated to a best-fit plan — should have those changes effected within 72 hours. Cable operators haven’t been able to implement this, said subscribers.

Call centres of distribution platforms are either not picking up the phone or unhelpful when they do, said the people who spoke or emailed et.

The msos are taking almost 1.5 million consumers off the best-fit plans and providing them their choice of channels on a daily basis, said a senior executive at one of the large msos.

“the systems are under pressure and it is taking some time, ” he said.

Users said some dth players haven’t made the process of selecting channels easy.

“it’s a painful thing to sift through all the channels and select and de-select channels of your choice on websites. Many sd (Standard-definition) and hd (High-definition) channels are missing from my dth company’s website, and after spending over an hour, i finally had to take the recommended pack, which is fewer channels from earlier and at a 20% higher price, ” said ramesh singh, a lucknow-based lawyer.

None of this affects more tech-savvy viewers, including millennials, who’ve cut the cord, watching the things they want on phones, tablets, laptops, pcs, smart tvs or plugging in dongles.

But everyone else — senior citizens, retired people and housewives — is feeling the frustration.

“i can’t watch shows on mobile or tablet. I want my tv channels back, ” said mathur

Thanks & regards,

Pankaj patel

[protected]

Id: [protected]

On tue, mar 5, 2019, 11:37 am digitaltv

Dear sir
My customer id is [protected]. I have recharge 330 rs my account on 17 feb 2019. And as per trai i have select 275rs plan, but airtel dth activate 810rs and deduct my all amount. As per my plane 275rs i will recharge on mid march. Without informing or permission active 810rs plan and deduct my amount. So please take some action or warn him to not do in future, and active my account.

My complaint is regarding DTH provider Airtel who are taking advantage of the TRAI new rule for the DTH. The companies have advertise ahead of this rule being implemented to choose the desired pack from the TV menu and upon scanning the bar code and sending the SMS, the new plan will be activated. However they did not mention that one should call their customer care and ask them to deactivate the old plans. This has now sum up and the customer who was paying for example 400 Rupees for DTH is now paying 400+ the new package cost. For me in this case was 700 RUPEES.before my pack is 390 with 230rs paid channels 140rs is ncf charge.now when i select channels 370rs it goes to 612rs.with ncf 170/- +349/- channels+94/- taxes=613rs.

Recharge for my Prepaid airtel mobile in my airtel app through debit card has failed twice of Rs. 349/- twice amounts to Rs. 698/- on 04.03.2019 but the money of Rs. 698/- from my bank account has got deducted. when will my amount will be refunded and how to find the status of my deducted amount from my bank account

I travelled to thailand last month and took the travel plan for 15 days costing 1499 inr dates - 9 feb, 2019 to 19 feb, 2019. 0n 18 feb, 2019 i received the message from airtel that my bill got exceeded upto 7900 inr and they are barring the services. I called customer care requesting to unbar the phone but they did not helped and to pay the bill on immediate basis. Inspite to getting the travel plan i have not received any notification that i am exceeding the usage and customer care is not ready to help as they have billed me for 11403 inr now
Can you please help me with it, if i was aware then i would have helped me to manage my usage

I haven't subscribed NDTV then how it is coming on my tv and why should I pay for it. I have selected only 98 total channel with included 25 mandatory channels but later It is showing me around 190 channel that included airtel self selected channels like airtel own channel and NTDV why should I pay. Please take some action my number is [protected].