Airtel Complaints & Reviews

Hi Sakshi Walia,

I've send the details to this email ID but there is no response so far. Are you serious about resolving my issue.

Still My family is getting calls from Retention Department from Okhla, Delhi. Same person and from Same Number. No Improvement.

Regards,
Sudhakar M
msudhakar.[protected]@gmail.com
[protected]

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Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.


Regards,

Sakshi Walia
Airtel Customer Service Team

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Airtel Broadband Services - Wrong Broadband Package
We realized that Airtel Representative have given us Wrong Broadband Package when we received customer call informing broadband usage for 3-4 days costing around 10 K +. We requested for Unlimited Broadband Connection and not for Limited Broadband for which excess charges are applicable if it exceed the Limit. Defintely Something have gone wrong at first place. This is fault of Airtel Representative who have not listened properly. We are suffering because of this.

Second Incident after registering complaint at L1 support, Call Center Representative changed our plan to Unlimited and promised/commited to adjust the bill in next billing cycle. But again we've been cheated. Plan changed but AMOUNT still there.

In short, there have been lot of history generated during followup with this issue from April, 2009, and It created massive emotion among my family when Airtel Retention Department, Okhla (several call from Rajeev Tel No. [protected]) behaved in Abusive Manner and Humilated my family. They started judging us as FRUAD but we paid the BILL FULL in everytime untill this issue popped up. How dare he can say like this?

During this period, there have been lot of calls registered and closed without contacting me and without my consent. As I'm out of India, I requested them to give the No to contact them directly if they dont have facility to call ISD. Or Else wait until I am back to India at end of this month.

My earnest request to please have patience, MONEY might be MORE important for you than Person's Emotion and Respect. But Please charge fairly after communicating to me and not to my Family as Airtel have already cheated them by giving wrong Package and again after giving false committing for adjusting the bill.

Hi,

I am in Switzerland these days and would be here until 16th Aug, 2009. I bought Airtel World Calling Card from IGI Airport worth Rs 500. The vendor showed me rates from Switzerland to India as Rs. 9 per minute, which meant 55 minutes talking time.

Now, when I tried, it shows only 10 mins of talking time ie Rs 50 per minute.
This is cheating. When I try to call Customer Care mentioned on the card by pressing *0, there is no support from them, and they deny to inform me the rates and ask me to call India Customer Care.

I have no clue how to reach Customer Care as there is no information on the website also available in regards to this.

Please help me resolve this at the earliest.

Thanks,
Ankur Jain

I had purchased 3 Prepaid Mobile Phone SIM Cards on 27 March, 2009 from an outlet in Dharamshala, Himachal Pradesh (H.P) bearing the following numbers:

+[protected]
+[protected]
+[protected]

All the 3 SIM Cards were recklessly DEACTIVATED only after 3 months o[censored]sage.My 2 emails to the H.P Customer Support Service (addressed to the Nodal Officer) dated July 9 and 16, 2009 fell on deaf ears and were NOT answered.

PLEASE LOOK INTO THIS URGENTLY AS NOT ONLY I AM NOT ABLE TO COMMUNICATE WITH MY CHILDREN WHO ARE STUDYING IN INDIA, ALL THE CREDITS WHICH I HAVE LOADED IN THE 3 MOBILE PHONES ARE GONE!!

I am a subscriber of Airtel Digital TV.



Name: Mustufa Kapadia

Subscriber ID: [protected]

RMN: [protected]



I made a recharge of 2400 rupees on 13th July 2009 with recharge coupons of 500x4 & 400.



Out of which one 500 rupee recharge was not reflecting on to my account. A complain was lodged with the customer care and my concern was shown that I have made the recharge to go for half yearly Ultra Pack and I don’t want money deducted from my account as per monthly Ultra Pack.



I was assured by Three team leaders namely Robert, Karan & Krishna that the account will be reflecting in 12 hours. It took them Six days to resolve the issue by which my account balance was deducted as per monthly charges o[censored]ltra Pack and I was left with insufficient balance to go for Half yearly Ultra Pack.



Now my question is it was a fault from the server end as money was not reflecting onto my account Airtel could have made an extra effort and not deducted any money from my account and would have enabled me to go for Half yearly Ultra Pack.

But it did not do anything like this because for Airtel Money is more important than their Customer.

I'm honoured to say that I'm a customer of Airtel Digital TV for the last 4 months. (Customer ID is [protected]). Unfortunately for the past few days I don't get the connection and it says my Card is not authorised. But, i have taken the package South value plus malayaalam top up and I have recharged it with Rs 850 after the activation charge of 1750, which is for one year. I talked to your customer care exicutive on 18th July furnishing all the details and I was informed that it will be sorted out with in 48 hours and I would get uninterrupted service. But, the problem is still persisting and I want to get the problem solved as soon as possible.

Yours truly,
Shameer.

Personal Details.

Address
Shameer Abdul Kaseem
alakunnam paarakkal
puthan veedu
peyaad 695520
Customer ID [protected]

on my no i have recieved mms butcannot delivered on my mobile no my mobile no is [protected]

Dear Airtel Customer Care Team,

We had purchased SIM card from Airtel and a data no. had been enabled for data communication on this. Please find below the nos.-
Voice no. - [protected]
Data No. - [protected]
Please note that we use this SIM card for data communication in GSM modem in our Delhi office.It properly works here. Now We want to use this SIM card in Shimla for same task. Please inform us urgently would it work there for data communication or any other facility is required to work in that region? Please also inform has roaming facility been enabled for data no. on this SIM card?

Looking forward for your early reply...

Thanking You!

Nikhil Rastogi
Envirotech Instruments Pvt. Ltd.
A - 271, Okhla Industrial Area,
Phase - 1, New delhi - 110020
Ph. - [protected]
Email - nikhil.[protected]@gmail.com

Dear Sir/Madam, I also have the same complaint, where I want to bulk block some unknown incoming call numbers at a time when I am free. I called up customer care but they said it is not possible, so I am putting query on this forum to get the data. I am fed up with calls from tele-callers and some unknown numbers, Please provide me with the incomings calls on my number [protected] for last 3 months. thanks

Dear Sir/Mam,

I have prepaid connection of Airtel and my cell no. is [protected] in the month of January 09 there was a scheme of 100 National messages free by recharge of Rs 26/-.

So I got recharged my mumber also in above scheme. When i started to send national sms, I found that Airtel had charged Rs. 1.50/- per sms.
I also had sms scheme 360 local sms by rechage of Rs. 36/-. But airtel has charged the national sms charges from my 36/- lacoal sms scheme.
In this regard i have talked at their customer care center, but they didn't respond at all.
Kindlay look into the matter and take necessory action so that other customer also can get solution of this type of problem

I am registered on Airtel NDNC on 03/06/2008 but still getting call from Airtel and Telemarkting.
Please let me How can I lodge complaint in TRAI.

I have a prepaid connection with Airtel (bearing no. [protected]). I have been trying to register the complaint to de-activate my SIM Card IMMEDIATELY. I have lost my mobile today and to avoid misuse of my SIM card by anti-social elements, i have been trying the customer care numbers but without any success. The system is so ridiculous that you can't have everything computerised. It just keeps on giving long messages/instructions without actually connecting to the concerned person.

please i want to see my mob.bill june09 details on my email id.

Airtel Broadband customer care has behaved really weird this time, it started with a call from a super charged customer rep eager to offer me some exclusive BB plan, Explorer 1099, which offered 384 Kbps day time and Night 1 Mbps Unlimited browsing, i got even a mail from that customer rep, with plan details, the ordeal then began with different customer care people calling me from Mumbai and Bhopal

Mumbai customer care told me that the plan is not for Maharashtra & Goa circle, it was meant for Gujarat customers. so i irked a bit and left the thought of that plan, again i got a confirmatory mail informing me that my plan change request is in process, got few calls last week informing me that plan change was done and i could subscribe to free Rs 100 Speed on Demand service, PC secure antivirus, luckily i did not subscribe to any of it, again some called me from Bhopal customer care this friday and informs me that the plan could not get activated due to some technical error, and i happened to call up customer care the same time and the guy at customer care informs me that there is no record on my account about the plan change.

I blew my lid off and blasted the customer care rep calling from bhopal, i just felt being a victim of some bad marketing error joke, now im gonna complain to nodal officer and lets see what happens.

Sir, my Mobile NO is - [protected]. The service of Fusion Lounge is activited by mistake at the month of May 09 but after some days i massage to you for deactivate this service but this service is not stoped by you till now. so my 15/- Rs is charged every week. if you will not unsubscribe this service then i will take a juditial action through Consumer Court. therefore please deactivate this service immidately.
Thanks Anil Kumar Koshti