Dear Sir,
Please find herewith the complaints register by me to customer care of Airtel regarding inside room coverage issue which is still not sorted out by them inspite of 5th reminder sent on 3/08/09
I request you to look in this matter and do the necessary thing at the earliest.
Regards,
Atul Kadam
Details of the mail sent are as follows:
Dear Sir,
This is 05th reminder which i am giving to u techincal cell from past two months in am hearig the same thing but still no work toward sorting this problem has been done from your side. I am also disappointed with your false statement and commitments towards this I have received a call from your customer care stating that my one month rental would be waived off from next bill. I am sorry to say that the company like yours giving a commitment but not at all following the same. The bill of July 2009 which i have received two to three days back donot contain any such waiver of monthly rental. Now I am forced to lodge a complaint against all these matter in the cousumer forum which would furhter deal with the situation
I have already provided you the required detials well ahead in my first mail itself but still providing the same as per your requirement
.) Exact location with Landmark - Hotel Jewel Resort Room No. 122 Lonavala
2.) Floor Number / Basement - First Floor
3.) Number of Signal points - One
4.) Handset model - W700i Sony Ericsson
5.) Alternate contact number - [protected]
6.) Type of Complaint - Regarding Internal Coverage.
This is for your information and further needful please
Regards,
Atul Kadam
[protected]
----- Forwarded Message -----
From: Appellate Mah
To: ATUL KADAM
Sent: Fri, 31 Jul 2009 18:25:51 +0530 (IST)
Subject: Your Airtel Number [protected]
Dear Mr. Kadam,
We acknowledge the receipt of your email dated 29th July 2009
As per the updates received from concerned department, we wish to inform
you that there is temporary network issue at the given address and
same will be rectified soon. We request you to kindly revert us in case
of any issues faced in this regards with following details
1.) Exact location with Landmark
2.) Floor Number / Basement
3.) Number of Signal points
4.) Handset model
5.) Alternate contact number
6.) Type of Complaint
We appreciate your valuable subscription with Airtel and will be glad to
have a chance to be of any assistance to you. Should you require any assistance,
do SMS us on 121 from Airtel number or email us at [protected]@airtelindia.com.
With regards,
Best Wishes
Appellate Authority
Bharti Airtel Ltd.
"If you are enjoying discounts on sms you will be charged at normal
rates on 2nd August as per TRAI Directive"
Dial *121# (Toll Free) to get instant information on your mobile account.
Note: - The working hours for Appellate Officer are between 9:30 am to
6:30 pm from Monday to Friday.
ATUL KADAM <[protected]@indiatimes.com>
[protected]:28 AM
To
Appellate officer <appellate.[protected]@airtel.in>,
Airtel <nodalofficer.[protected]@airtel.in>
cc
Subject
Reminder 04 [protected] Indoor Coverage
Issue not sorted inspite ofcomplaint
Dear Sir,
Please refer the trailing mail and treat this as reminder 04 as the problem
is still not solved problem still persists.
----- Forwarded Message -----
From: ATUL KADAM <[protected]@indiatimes.com>
To: Airtel <nodalofficer.[protected]@airtel.in>
Cc: Appellate officer <appellate.[protected]@airtel.in>
Sent: Tue, 21 Jul 2009 09:48:34 +0530 (IST)
Subject: Reminder 03 [protected] Indoor Coverage Issue not sorted inspite
of complaint
Dear Sir,
Please refer the trailing mail and treat this as reminder 02 as the problem
is still not solved problem still persists.
----- Forwarded Message -----
From: ATUL KADAM <[protected]@indiatimes.com>
To: Airtel <nodalofficer.[protected]@airtel.in>
Cc: Appellate officer <appellate.[protected]@airtel.in>
Sent: Thu, 16 Jul 2009 17:19:44 +0530 (IST)
Subject: Reminder 02 [protected] Indoor Coverage Issue not sorted inspite
of complaint
Dear Sir,
Please refer the trailing mail and treat this as reminder 02 as the problem
is still not solved problem still persists.
Regards,
Atul Kadam
[protected]
----- Forwarded Message -----
From: ATUL KADAM <[protected]@indiatimes.com>
To: Airtel <nodalofficer.[protected]@airtel.in>
Cc: appellate mah <appellate.[protected]@airtel.in>
Sent: Fri, 10 Jul 2009 11:24:32 +0530 (IST)
Subject: Reminder 01 [protected] Indoor Coverage Issue not sorted inspite
of complaint
Dear Sir,
Please refer trailing mail and treat this mail as a reminder for the same.
Regards,
Atul A Kadam
[protected]
----- Forwarded Message -----
From: ATUL KADAM <[protected]@indiatimes.com>
To: Airtel <nodalofficer.[protected]@airtel.in>
Sent: Tue, 7 Jul 2009 14:36:30 +0530 (IST)
Subject: [protected] Indoor Coverage Issue not sorted inspite of complaint
Kind Attn: Cheryl Periera
Dear Sir,
This bears reference to the complaint filed by me on website reference
no. 22030616 & 22012155 regarding indoor coverage are still not sorted
from your side although the complaint is saying closed but the problem
still persist. After lodging complaint no. 22012155 on 26/06/09, i received
a call from customer care stating to switch off my mobile and restart it
after a while then the problem would not be thier after doing as per the
instruction still the problem continued.
Then on 01/07/09 once again i lodged a complaint 22030616, wherein i received
one more call from customer care stating to make observation for two to
three day work is in progress and once the work is completed you will get
a confirmation call. But as of today i.e after six days (07/07/09) still
the problem persist and it was shocking to see the complaint no. 22030616
closed from your side. Now I am literally fed up of writing these complaint
and getting no response from your side and that too the site is not working
properly one have to write complaint repetedly in reply we get a message
o[censored]nable to process.
I have been using airtel since three years and all my family members are
using airtel and i am sorry to say if this is the response what you give
to your customers then i dont have any option but to shut down all my airtel
connection (4Nos) at a time and switch to some other operator.
A positive step in this regard from your side would be highly appreciated.
The type of problem faced by me is briefed below,
Place- Room No. 122, Jewel Resort, Lonavala, Pune 410401.
It is a company provided bachlor accomodation almost nil or less coverage
in room have to go outside some where in open or in corridor to make a
call.
Call drop is frequent if you make a call from room
Looking forward for a positive action in this regard.
Regards,
Atul A Kadam
[protected] Mobile No.
To,
HSBC
Dear Sir
Re : Credit Card No.[protected]
I am employed with Everest Industries Limited having office at Mumbai. In or about Feb 2006, your marketing representative visited my Thane office and gave demo for the usage features of your card. While I was inquiring about the features of your card, your marketing representative obtained my signatures on some forms and obtained some documents from me for purpose of noting my name as “interested member” for filling inquiry form. Subsequently your Bank Credit Card bearing No[protected] was posted to me at my office address.
I say that without my using your card, your Bank sent me statement for Rs.210/-.approximately. I say that I immediately called your customer care number putting forth my grievance and called upon them to cancel my card and terminate services with immediate effect. I also called upon them to sent me letter for “No claim”, to which they showed their inability and stated that same is granted only in case where there is any dispute above Rs.1000/-, however they assured me that card is cancelled and services are terminated. I say that subsequent thereof, I have not received any statement from your bank till date.
I say that from last about 15 days, I am receiving sms from your bank for payment of Rs.4570/- towards aforesaid credit card pending bills. I had never imagine of such conduct from Big Banking Corporation like yours. I say that without usage of your services, how can I be made and forced to pay charges levied by you. I put forth my grievances with your customer care at Ram Maruti Rd branch, Thane who showed their inability to locate my bills and pending dues. They were also unable to provide me any Bank statement though I was ready and willing to bear the cost for same. I say that I also spoke to Mr.66667070 of your Bank collection centre at Mumbai,[protected] who responded to me rudely as if I am bring defaulter / criminal. I say that thereafter I spoke to your Delhi Recovery Cell at Telephone No[protected]/45023968 with Mr.Basant, who was also not able to resolve to my problem or provide me statisfactory reply.
I called[protected]/67116251/67116115 no one response
The said act of your to grab heavy & exorbitant amount from me for no fault of mine speaks of your volumes and attitudes to procure money by adhering to illegal means & making trap for the innocent customers like me.
I am therefore now constrained to put forth my grievance in writing for necessary action and resolution of my grievance. Request you please look into this matter and advise what should be my next step.
Yours truly,
Arun Shankar Kushwaha
[protected]@hotmail.com
[protected]
CC to for information and record
A) Thane
B) Mumbai
C) Delhi