Airtel Complaints & Reviews

The airtel topup was been done through online banking on 17/Mar/2009. The money was deducted from the account for recharge but the recharge was not done. On putting a complain for this n the Airtel customer care, the other floor manager Akshyat committed (on 18/Mar/2009) that recharge will be done by 19/Mar/2009 at 1430 hrs. But when it was not done and i called up the Airtel customer care again but this floor supervisor "Shree" to do something on this matter quickly then they told me that the amount will be refstored in 4 working days and do the recharge again. On asking why nothing has been done till now and if they could do the recharge instead of refunding the money i was told no we cannot do it as we dont have the transaction Id. I told it was already provided by me yes'day they bluffed saying we are working on these issues i said this happened before with me some 1 year back and you are still working on it. The floor manager replied with a harsh response nothing will be done neither the money transfer nor the service will be provided and i was challenged if i could do something. On telling about the consumer forum they said do it and slammed the phone.

The amount may not be huge for which i did a top up (333), but apart from this it was more like a challange given by the company executives to me on asking for my rights to get the service for which i've done the payment.

This was the proper harassment that was done by the Aitel executives which are the face of airtel to the common people.

Could anyone help me for this.

sir,
this for your kind notice and information that i have taken one moblile connection from airtel on 26th febuary 2009, paid an amount of 1299.00 wide reciept number6751963 dated 26-02-09 towards yearly 1299 plan and i got connection with number[protected], as i havebeen recieving irrelevent calls from variuous persons, i have asked the executive to change the number and consequently on the same day that is on 3-03-09 i was given a new number[protected], and i have been using the same since then, but to my surprise the amount paid earlier has not been credited into my account and there is continuues calls from airtel asking to pay interm payment and threatening to baar the out going.every time i have been repeating the information and asking the called person to resolve the issue but all my efforts are invain. hence request you to kindly do the needful for which i shall be thankful.

m.v.s.ramesh

hi!

i have airtelpost paid connection bearing mobile number +91 - [protected]. and i have opted the auto payment from my credit card for my airtel connection bill.

On 26th december 2008, 100 rupees is debited from my credid card towards the BHARATHI AIRTEL LTD, you can see this in the attached word document.

The conversation with AIRTEL as follows:

Initially i would like to say that my issue is not yet solved. And Mr. Zaufer Sadiq, Customer Care Executive.,
promised me that he will reach with the solution for my issue raised on 20th Jan.

After this i made so many calls to the customer care, and i spoke to so many people but i didnt get any solution from them.

Finally i spoke with the floor manager Mr. Sai chand (on 6th Feb 2009, this you can see with yellow high lated text) . he promised me solve my issue with in 2 working days.
I am providing the call log to the customer care from my end from 27th Jan 2009 to 20th Feb 2009 as below with time stamp and duration i spoke to the customer care executives.

28/01/2009 22:37:26 121 00:07:58 0.00

31/01/2009 13:06:18 121 00:16:00 0.00

01/02/2009 10:02:05 121 00:04:33 0.00

04/02/2009 23:06:46 121 00:08:12 0.00

06/02/2009 22:08:27 121 00:27:09 0.00

07/02/2009 09:08:48 121 00:01:00 0.00

10/02/2009 14:45:26 121 00:01:24 0.00

10/02/2009 14:47:00 121 00:05:02 0.00

11/02/2009 10:41:43 121 00:03:56 0.00

14/02/2009 09:21:01 121 00:11:45 0.00

17/02/2009 12:41:55 121 00:08:42 0.00
So, finally i need the solution for the issue stated in the previous mail. I need to be know where exactly the problem and why it has occurred.

if i do not get solution for this issue in 7 days (including sat and Sundays), i am going to suit a file in consumer court on behalf of misusing my credit card.

this is the last chance i am going to give for resolve my issue.

if i do not get any reply form the any executive or concern depot.(auto reply is not consider as reply), i will consider as that you have agreed for misusing my credit card and i am going to file a suit on air tel in consumer court.


regards,

Lokesh Karanam
- Show quoted text -



On Tue, Jan 20, 2009 at 3:52 PM, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

Dear Mr. Lokesh,

Thank you for contacting Airtel.

We understand from your previous interaction dated 06/01/09 that, You had expressed concern over payment debition from your account for your Airtel mobile number [protected]. We understand your concern and will work towards to resolving the same.

We like to inform you that we are in receipt of your Bill Statement dated 20/01/09.

Your concern has been registered with us and the service request number for the same is 20319215. We will revert back to you by 27/01/09.

We request you to send a message as PYMT to 121 (toll free) or dial 12114 (toll free) to know the last 3 months payment details.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Zaufer Sadiq
Customer Care Executive
Bharti Airtel Limited



---- Original Message ----
From [protected]@airtelindia.com
To [protected]@ebspeml.bharti.com
Cc
Subject Re: (Mobile No:=[protected] ) [REF:[protected]] Message From karanam lokesh <[protected]@gmail.com>
Date 20-Jan-2009 13:12:40
Attachments credit card bill.pdf




hi,


As per the oral communication from one of your executive, you need the
statement of the credit card in PDF format for resolving the problem regard
100 rupees transaction towards the BHARATHI AIRTEL on 26th dec 2008 from my
credit card.

Please find attachent of CREDIT CARD statement and resole as soon as
popssible Password is "rlok2284" to open the PDF file. and revert back me
the mail as aknowledgement.

NOTE :?and if there is any mis use of the statement using this password you
are the responsible for that.
regards,

lokesh karanam


On Wed, Jan 7, 2009 at 7:51 AM, [protected]@airtelindia.com <[protected]@airtelindia.com>
wrote:

Dear Mr. Lokesh,

Thank you for contacting Airtel.

You had expressed concern over payment debition from your account for your
Airtel mobile number [protected]. We understand your concern and will work
towards to resolving the same.

As per your previous call dated 06/01/09, your concern payment debition
from your account for your Airtel mobile number has been registered and
your service request number is 20114478.

We would revert to you on or before 12/01/09.

Also, we wish to confirm you that, we are in receipt of your attachment.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Abdul Abeeth
Customer Care Executive
Bharti Airtel Limited

---- Original Message ----

From ?[protected]@airtelindia.com
To ?[protected]@ebspeml.bharti.com
Cc
Subject ?(Mobile No:=[protected] ) regard the transaction of 100 rupees from
my creditcard Message From "karanam lokesh" <[protected]@gmail.com>
Date ?06-Jan-2009 18:28:51
Attachments ? 6Dec09.doc

hi!

i have? airtelpost paid connection bearing mobile number +91 - [protected].
and i have opted the auto payment from my credit card for my airtel
connection bill.

On 26th december 2008, 100 rupees is debited from my credid card towards
the BHARATHI AIRTEL LTD, you can see this in the attached word document.

????? I would like to know why this 100 rupees is debited from account and
which purpose.? please let me know this with high priority.



--
regards,

LOKESH KARANAM
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This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




--
regards,

LOKESH KARANAM
Reply

Forward


karanam lokesh
to 121

show details Feb 26


Reply


hello...


Initially i would like to say that my issue is not yet solved. And Mr. Zaufer Sadiq, Customer Care Executive.,
promised me that he will reach with the solution for my issue raised on 20th Jan.

After this i made so many calls to the customer care, and i spoke to so many people but i didnt get any solution from them.

Finally i spoke with the floor manager Mr. Sai chand (on 6th Feb 2009, this you can see with yellow high lated text) . he promised me solve my issue with in 2 working days.
I am providing the call log to the customer care from my end from 27th Jan 2009 to 20th Feb 2009 as below with time stamp and duration i spoke to the customer care executives.

28/01/2009 22:37:26 121 00:07:58 0.00

31/01/2009 13:06:18 121 00:16:00 0.00

01/02/2009 10:02:05 121 00:04:33 0.00

04/02/2009 23:06:46 121 00:08:12 0.00

06/02/2009 22:08:27 121 00:27:09 0.00

07/02/2009 09:08:48 121 00:01:00 0.00

10/02/2009 14:45:26 121 00:01:24 0.00

10/02/2009 14:47:00 121 00:05:02 0.00

11/02/2009 10:41:43 121 00:03:56 0.00

14/02/2009 09:21:01 121 00:11:45 0.00

17/02/2009 12:41:55 121 00:08:42 0.00
So, finally i need the solution for the issue stated in the previous mail. I need to be know where exactly the problem and why it has occurred.

if i do not get solution for this issue in 7 days (including sat and Sundays), i am going to suit a file in consumer court on behalf of misusing my credit card.

this is the last chance i am going to give for resolve my issue.

if i do not get any reply form the any executive or concern depot.(auto reply is not consider as reply), i will consider as that you have agreed for misusing my credit card and i am going to file a suit on air tel in consumer court.


regards,

Lokesh Karanam

I am using an Airtel Prepaid. I had complaint many times about poor network/call drop but no response from the other end. I am paying average 2000/- per month for this worst services.
The Network very weak and the calls are not getting connected when I am in indoor network area. I am residing at Moulali KOLAKATA and the house is situated within the tower area. I have changed my handset many times and have about 10 airtel connections in my house still no network and call drop in all of them

After months of complaints and e-mails and the tones of complaint lodge no’s, there is no result I am completely fed up of the service to my no-[protected], [protected], [protected] and many more

WHY SHOULD I PAY FOR CALL DROPS??

I have been trying to get the billing name changed for my mobile no.[protected].This postpaid connection is presently being billed for my husband Dr Bharat Gopal and we are trying to get the billing name changed to Dr Mamta Gopal[wife].We have completed all formalities and submitted relevant forms at the local airteloffice and made numerous visits in past three months but no result .The no.121 is a farce becauseeach time after wasting half an hour to get to the official they simply dissconnect the line!!My previous complaint nos. for reference are[protected] dt 3/3/09 &[protected] dt 16/3/09.I hope after putting up this complaint some action will be taken & airtel would at least be professional enough to get back to me and solve this simple issue.

I have changed my ECS account in the month of December 2008 from Oriental Bank of Commerce (OBC) to Canerara Bank. My bank details are updated to Canera Bank as per Airtel back office/customer care.
But all my bills are still going to OBC. I called the call centre over 50 times. I always got the stock reply of getting new complaint ID and promise for resolution in 48 hours. Sofar nothing has happend. I am forced to maintain the OBC account by depositing some money every month to handle the Airte's reckless way of managing ECS.

There is regular unwanted deduction of balance for "airtel matrimony, wap page display" i have never subscribe it .plz deactivate this service.
With regards,
pankaj aind.

RESPECTED SIR,
I had an airtel postpaid connection and i have converted my this postpaid connection into prepaid connection on 9.02.09.I submitted all document i.e license copy and passport size snap to the vendor and on 17.03.09 they close my connection without any notification.and when i approach to the customer care they said we call the confirmation call to you, due to not received our call we closed your connection but they are not called me this confirmation call or any other message as they say, sir i'm a businessman due to this i'm suffering lot of problems, also i recently recharged my number with Rs.555, therefore please activate my connection as soon as possible, i also give my documents again to the customer care. i shall be very thankful to you when you reactivate my connection as soon.
my airtel no.:[protected]
alternate contact:[protected]

Hi Public,


AIRTEL REALLY SUCKS!!!
I hereby want to inform you about the worst customer service offered by Airtel which cannot be imagined at all...
I just got a simple problem regarding the VOIP port releasing. When ever i call the customer service i am getting different stories.
And i don't think so that they are trained. AIRTEL SHOULD FEEL ASHAMED OF PROVIDING SUCH A WORST CUSTOMER SERVICE TO THE CORE. AND THE PEOPLE WHO SIMPLY WALK IN TO THEIR OFFICE TOO DO THE SAME.
EVERYTIME WE CALL THE CUST SERVICE OF AIRTEL, WE R GETTING A DIFFERET STORY AND THEY R GIVING US TO RUN BEHIND THEIR USELESS CUSTOMER SERVICE TEAM RATHER THAN FXING THE PROB.

I WAS LOSING ABOUT 1.57 LACS EVRYDAY N THIS CONTINUES FOR ABOUT ONE WEEK.
THE EMAIL ID OF THE AGENT TO WHICH I FORWARDED THE MAIL REQUESTED ARE AS FOLLOWS


RATHNAPRIYA.[protected]@AIRTEL.IN
MASQHOOM.[protected]@AIRTEL.IN
RAJKUMAR.[protected]@AIRTEL.IN
VIJAY.[protected]@AIRTEL.IN
ABIRAMI.[protected]@AIRTEL.IN
CARE.[protected]@AIRTEL.IN(WHICH WILL NEVER TAKE CARE OF THE CUSTOMERS PROBLEM)
U&[protected]@AIRTEL.IN

so i request you people i[censored] r a person who is looking for a poor wnd worst customer service please select airtel bcos they alone can help you to the core.

Thanks for reading this!!!

Mere paas delhi ka airtel prepaid conection hai.Ab me bihar me rahta hoo.Yahan mere sim par network nahi aata hain.Maine baar baar try kiya par no access bata raha hain.Plz help me.My email is riyazahmad.[protected]@gmail.com

hello sir
i am using airtel prepaid mobile no [protected] in charkhi dadri haryana
i have debited recharge of rupess 333 on march 5, 2009 at 7:54 pm
i am using airtel Monthly gprs service, according to this service balance of rupess 299 should be credited from account, but all my debit balance is credited
and after renew of my service i am unable to use this service
i asked from customer care about this they asked for some time now 11 days is passed but there is no good response from them
on march 8th a complaint(no. 386978) is also registed in company they said we will update your balance till march 12, but till now my balance is Rs. 0.16 and my service is also not renew
customer care said the amount is credited from my account is detail:-

March 07{ Rs. 3.60
Rs. 74.00
Rs. 67.00}
March 08{ Rs. 5.40
Rs. 1.80}
the detail is given by customer care the total of this is n't equal to the our previuos balance
now they are n't talking with us everytime they said that the system is n't okay
now 11 days is already pass
but my balance is now Rs 0.16 and my airtel monthly gprs service is also not renew
now tell me what to do??

The airtel network services in this area are regularly absent /not available .Hence airtel cell phones are non-entities/non functional. Many a people have already changed over to other co's mobile phones, thus adversely affecting our communication.

You have One New Voicemail. Call [protected]. [This call will trace back to UK]

I called back to know what's this about, and recieved an automated voice message stating, "You have won $2, 500.00 as our randomly LUCKY winner. PLease confirm your mobile number to authenticate and claim the PRIZE."

This is a complete Fraud and Bogus call. It's just to collect your details, and some means for Telemarketing. I recieved it on my Airtel as sender "TA-BPQ". TA is the registration code with Airtel, and BPQ is the Tele-Marketer's ID.

The telecom service provider companies should ATLEAST enquire about the purpose of SUCH registrations, and what UNEASYNESS would it causes to the consumers, but unfortunately, all they care about is MAKING money... B***** CORPORATES...!!!

Please also Read a Complaint on the Following LINK, and pass the message among your friends about it:
http://in.answers.yahoo.com/question/index?qid=[protected]AAu8aH9

Also see http://800notes.com/Phone.aspx/[protected]

1. NON RECEIPT OF AIRTEL POST PAID BILL AGAINST MOBILE NO. [protected] FOR THE BILLS
GENERATED ON FOLLOWING DATED: 27TH NOVEMBER 2008, 27TH DECEMBER 2008 &
27TH JANUARY 2009.

2. I HAVE REGISTERED FOR E-BILL BUT I AM NOT ABLE TO VIEW E-BILLS (OLD & CURRENT)
KINDLY INFORM HOW TO VIEW AND TAKE PRINT OF THE BILLS

Despite complaining the faulty cable connection issue to he Airtel Customer Service and other concerned departments there are no actions taken by the company showing complete Negligence.

[protected][protected][protected][protected][protected]
Sent: Tuesday, March 10, 2009 5:22 PM
To: 'care.[protected]@airtel.in';


Until today, I thought Airtel must be giving value to the customer complaints and high value is given to Customer Centricity/ TAT and the other values that Airtel/ Bharti puts up in commercials. To my earlier mail dt: March 04 (attached below) explaining that the connection that is not working since Dec' 2008 and have had problems pertaining to frequent disconnection etc, I had received a call from an Assistant Manager, Retention Team, Noida thereby promising that the line would be working very soon(24 hrs), but nothing has been done in terms of getting the broadband cable changed/ replaced.

I am highly dissatisfied with the response and explaining the whole case every time I call up the Customer Care. The engineer comes in every time saying we need to change the cable and nothing is done there-after. I do not have any single point of contact or any updates regarding the same.


As the issue is from the Airtel side with not been able to get the broadband cable/ wire replaced, please disconnect it with immediate effect.

Please refer to tkt complaint #[protected] logged today

Thanks for all your support..

Rahul Sharma
[protected]

_____________________________________________

Sent: Wednesday, March 04, 2009 4:35 PM
To: 'care.[protected]@airtel.in'
Subject: Airtel Account 12589581 Disconnection due to Faulty Connection Line

Hi,

Please disconnect my Airtel Broadband connection Account No. 12589581, with the reasons being that my internet connection is not working from Jan 2009 (no dial tone/ no connection). I am highly dissatisfied with the service now as have raised the issue couple of times at the customer care.

Few caseID's : 16296850,[protected]. Same thing happened earlier also but was fixed temporarily. The person from Airtel taking care of the Sec-20, NOIDA, UP area updated in Jan that the underground cable is faulty due to water logging and it would take approx 10 days to resolve. Still the line is not working properly.

Please Disconnect my connection as I have other connections that are more reliable and at least working.

Thanks,
Rahul
[protected]

i m not get my complete bill, infact the bill i got is the photostate not n orignal
so please kindly get into this matter.

Hi, I am Sanjoy. I am using Airtel prepaid connection in my mobile. There is a SMS comes to igmobi.com (Life Pack Subscription) vide number 56363. But I have lost Re.1 per SMS. So, Please kindly Deactivated Life Pack Subscription in my mobile No vode [protected] immediately.
Thanking you.

Yours truly,
Sanjoy kr. Pal

Dear Sir,

I have applied to withdrow my Pf acount in the month Nov-08. I have a Acknoledment which was provided by my organization when i had worked. They had submitted my document in pf ofice dated[protected] but still i did get the pf amount not even a sigle message.

PF a/c no : - HR/GGN/10693/002330...

Dear Officer,

This complaint is with regards to an unposted Bill amount at Bharti Airtel Limited.

The bill payment was done by cash for an amount of Rs. 920/- on 29th November 2008 at the Airtel Marketing Pvt. Ltd at Koramangala 7th block, Bangalore at approximately 5.00 pm. Once the payment was done and I asked for a receipt, and they refused saying that I would get an SMS confirming the payment. I did get a message, but instead of confirming the payment, it said that the transaction id of '75891645' was not posted. I did not bother to go back immediately to check with them hoping that they would rectify it themselves and it was a temporary issue.

But apparently, the amount was still not posted until the next due date, which is a month later around late December and I had been to the same outlet to pay my bill. They were going to charge me two months bill plus late payment charges of the previous month. I tried explaining to them that I had made a payment last month but did not get posted due to some problem from their end. Though they deducted the amount, it was after a lot of heated discussion and they behaved very rudely.

A month later, some time in January, the problem was still not resolved. I have visited their outlet again, this time spoken to their manager. This time around, he gave me his personal phone number assuring me that the payment would be done, but in vain. Initially when I used to call him up to follow up on the issue, he would at least pretend to be interested in the problem and give me fake assurances. But eventually, when I would call he would claim he is busy in a meeting or out of station and eventually stopped picking my calls. When I would call from another number he would pick up and was so bugged with me that he used to actually refer to me as Rs.920.

Following up with them is not the only trouble, I have also called up their Customer care department at least 5 times placed at least 4 complaints. The Customer care center have also given up saying that they have visited the outlet, but the outlet have denied that a payment was done at their outlet and asked me again to go check with them.

And that’s not all, I would also get at least 3 calls a week for the past 4 months from the collections department asking me when I would pay the due amount. And each time I would have to start explaining the problem from scratch which is a time consuming factor. Nobody in the collections department would bother to go through all the complaints that I had registered with them. I cannot start to explain the trouble and the irritation that I have gone through in the past 4 months due to this payment not being posted.

I just got married 10 days ago. The day before the wedding was also not spared of the trouble these people can cause. They have barred service on my phone and this is not the first time they are doing it. In the midst of all the preparations this problem would be the last you would want to deal with and not having a phone with you can be really crippling. Giving them a call, explaining all of this to them again was the last thing I wanted to do that day, but was forced to do it, thanks to their Robust-insensitive-dumb collections department.

Mind you, I have not spoken a single foul word or abused them whenever I was talking to someone at the outlet or the customer care center. I am good paying customer and was happy with their service for the past 5 years, until now. I am really disappointed with their methodology of working and their insensitivity towards the issue. For me Rs. 920 is not a big amount, and can pay the amount again, which I did because I was fed up with all the rude collection calls who treat me like am stealing service for free, talking about the same problem over and over again to different people at the service center and following up with the manager at the outlet. I did try coping with all of this for the past 4 months hoping the issue would get resolved, but in vain.

However, before making the payment I gave a call to the Manager from the Airtel Outlet once from my phone, which as expected he did not pick. And then from another number which he did pick. I told him who I was and like reflex he referred to me as Rs. 920. Even more annoyed, I told him that I was fed up with this entire issue. I will pay the amount not because I give up, but because I need my peace of mind from all the phone calls, and that I am going to register a complaint against them in the Consumer Forum.

So here I am, asking for justice. I hope all of the above explains the problem that I am facing. Request you to please look into the above matter, get the payment posted and that I get the additional bill payment and the late payment charges that I have done for my account.