Airtel Complaints & Reviews

Dear Sir/ Madam

I Mrs. Janki Samir Shah would like to cut the service of my no. [protected] because of inconvineant service of Airtel as the amount of bill is very high. also wrong calls from Airtel people regarding bill payment though we have paid bills regularly.

They charged anything, we cant see the local call details as well they send us only STD calls details.

I had called 121 and launched my complaint to withdraw my postpaid service and if possible would like to transfer it in to Prepaidd.
When i was asked to visit Airtel gallery of Kandivali West - M.G.Road on 12/03/09, the person asked for the ID proof just to withdraw this service and also aske me to pay first the rest amont of Rs. 2410/- and than only i should call 121 and request the same.

I did all this exersice but no respond from Airtel. at Last my husband called airtel costmer care person - Ms Amudha and Mr Dishant on 13/03/09 and asked about the same they said that they need to talked me personaly.

also was told for call back from airtel person to confim the same. But no respond.

I would like to inform you ( AIrtel- Who so even it may concern) that i am not satisfied with the airtel service and would like to cancel the post paid service of airtel for No. [protected].

Kinldy do needful and do it at your earliest as i am not going to pay anymore amount for the same from Today.

Janki Shah
M: [protected].

Airtel is fooling its customers. by dialing the number *124# it displays the whether there is any tariff voucher activated on the number and also its validity but along with the same it also displays dat if a customer recharges its number with the same voucher before its expiry the customer can carry forward the remaining validity. i did the same but i didn't get the remaining validity and when i called up their customer care they started giving me all foolish explanations and none of the its customer care representative were polite and instead they started giving me english lessons and started explaining me the meaning of the same sentence.a company like airtel shudnt be doing something like this... i mean are they only bothered about expanding their customer base or they should also be looking into their problems and try solving it. i hope the number portability system is launched ASAP then only these companies will come to know what to expect from customers whom they have been harassing for quite some time.

I WAS MADE ACTIVE ON THIS VAS @ 30PS/50KB WITHOUT MY KNOWLEDGE

AND WAS INFORMED ABOUT THE SAME OVER SMS VARIOUS CALLS

AND SMS LATER THEY SEEM TO HAVE DISABLED IT, MEANWHILE MY PREPAID BAL

WAS DEBITED FOR THE VAS

Sir I require a copy of My latest airtel Mobile Post Paid Bill . Please send it through Fax / e-mail so as to enable me to make the payment before due date.

Dear All

This is regards to the complaint agst the Sales representative of Airtel - Names MAX and his contact no is [protected] from appco marketing india p ltd[protected] he came to my recidence for promotional offer on 15-2-09 and offered me the above plan and i took 2 sim connections from him and he offered me 2 gift vouchers of 1. Kodak Digital Camera and 2. Cash back of Rs 5000/- ... but he dint gave me the voucher and said that the same will be send to you...

and after some days i tried to contact him but his contact no was not valid (some times his cell no is working and his friend picks up the phone and in next minute the number message comes that it is invalid)
I gave several complaint to Airtel but they were helpless... complaint no 20721352

I need to know the details of the owner of the above number and address of the sales execitive as he had filled my form viz form no 802682 and 802678 in name of my wife (Vidhya Shah)


Regards
Ritesh Shah
[protected]

My no is [protected]. In december I had applied for job alert service but later on I requested to discontinue the service but inspite of several assurances It wasn't deactivated and I am being charged even uptill now.

Sir,

I have registered my number [protected] for DNDC on 24th October 2008. Reference number is
W[protected]. Inspite of registering in DNDC, I am still getting promotional calls from airtel. I have complained to airtel many number of times, but the complaints fall in deaf ear. Airtel says that they will take necessary action, but nothing has happened till now. They dont even register the compalint. When I call Airtel for the second time to follow up with the complaint, I find that the complaint is not even registered in the first place. I am extremely frustrated becasuse of this promotional call. Sometimes, I get calls in the middle of the night. I get call from this particular number[protected] most of the time.

Please take necessary action to avoid such things in future. I hope some action will be taken on this issue.

Regards,

Vinodh. R

We took Airtel Internet Dongal NUMBER [protected], we submited all document as per their requirements, but it works only for 4-5 days, now they are saying document is not perfect. That Guy Name is SHIVAM, AIRTEL GALARY, LOWER PAREL. I fade with this guy, he did same thing last time when we buyed Airtel Dongal, he took 3 months to activate the connection. I request, if any one Senior from Airtel can help for this GUY. This GUY never answer my company calls.

Airtel is very big company, but having this chip type of GUYS SHIVAM.

MKHAN...

hello

i have taken two postpaid connections from Airtel my no is [protected] after working 10 cays they have been blocked when i phoned the airtel customer service they are saying that postpaid connections which were given are to the area has now no postpaid connection area and they are asking me convert to prepaid connections . if it was out of coverage area then why they have activated the sims first of all and secondly no one as come for the address verification.


thankyou

Hi,

My name is Puneet no. is [protected] as I am having this no. for last 2 years. The call charges for this no. was 50 paise local & 1.50 Paise for STD from last two years, But suddenly on 3rd march 2009 they stared charging me 1 Rupee for local without any information, when I have called on there customer care center they told me it happen due to your plan has been changed in normal plan, when I told him with out any intimation how they changed my plan and speak there management, they told me it is happen due to some technical problem it will be resolve with in 24 hours, After passing 48 hours I am not getting any response from there side. The customer care’s person cut my call after saying waiting for few minutes I will transfer your call to management.

Please do needful

Waiting for your positive respone

Thanks & regards

Puneet
[protected]

( Fusion lounge 30th century, Javagame) subscription service on Airtel WAP to be deactivated from mobile number [protected] immediately.

Hi,

I cancelled my airtel hyderabad connection on 2008 november and because of some reasons it didnt get cancalled, and i noticed it by jan 2009. By that time i got bills even though i was not using the number. I contiuesly contacted them and got a assurance for nodal officer andhra that i will be getting my money back with in 35 working days. After 32 working days as i didnt recieve any cheque from airtel i send a reminder mail to airtel saying the above status. The reply i got was like i will be recieving the cheque on very next day. But after 3 days also i didnt recieve any cheque. The entire conversation between me and airtel nodel officer is given below.


Please start reading the mails from last.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Mr. Gopalan,

Thank you for contacting Airtel contact center.

With reference to your email received today in regard to the refund cheque of Rs.777.31 on your number.

We wish to inform you that, the refund cheque with the below details will be dispatched today to the Bangalore address as mentioned in your mail:

> Chq no 112400
> Amt Rs.777.31
> Bank HDFC Bank
> Chq date 30/01/09

Should you require any further clarifications or assistance, please get intouch with us on [protected] OR reply to us via email at Nodalofficer.[protected]@airtel.in.

We value your association with Airtel.

"We are operational from Monday to Friday from 9.30 am to 6:30 pm. All mails coming to us after 6 pm or on weekends shall be addressed on the following working day. "

Warm Regards,
Nodal Officer.






Shijil <[protected]@infosys.com>
[protected]:49 AM
To "NodalOfficer.[protected]@airtel.in" <NodalOfficer.[protected]@airtel.in>
cc "NodalOfficer.[protected]@airtel.in" <NodalOfficer.[protected]@airtel.in>, "[protected]@airtelindia.com" <[protected]@airtelindia.com>
Subject RE: [protected]

P Please do not print this e-mail unless it is absolutely necessary P





Hi,

As per the below mail I am suppose to get the pending amount with in 35 working days. As per today it is 32 working days. Please let me know when I can receive the amount back. I don’t want to hear any excuse of money is already sent and it is getting delayed because of courier services. It is already been 5 months now I am running behind this. This is the maximum which I can wait. If it get delayed beyond 35 days I may need to move legally, please co operate.

No junk mails to this address

Thanks,
Shijil



[protected][protected][protected][protected]


From: NodalOfficer.[protected]@airtel.in [mailto:NodalOfficer.[protected]@airtel.in]
Sent: Wednesday, January 21, 2009 7:16 PM
To: Shijil
Subject: [protected]


Dear Mr. Gopalan,

Thank you for contacting Airtel contact center.

With reference to your email received today in regard to refund on your above number.

We wish to inform you that, as a process the refund cheque will be sent to the billing address in our records. However, as per your request, we have made a note of your Bangalore address as mentioned in your mail and shall ensure that, the refund shall be sent to Bangalore address within 35 working days.

Should you require any further clarifications or assistance, please get intouch with us on [protected] OR reply to us via email at Nodalofficer.[protected]@airtel.in.

We value your association with Airtel.

"We are operational from Monday to Friday from 9.30 am to 6:30 pm. All mails coming to us after 6 pm or on weekends shall be addressed on the following working day. "

Warm Regards,
Nodal Officer.





Shijil <[protected]@infosys.com>
[protected]:29 PM

To "NodalOfficer.[protected]@airtel.in" <NodalOfficer.[protected]@airtel.in>
cc
Subject RE: [protected]


P Please do not print this e-mail unless it is absolutely necessary P









Hi,

I couldn’t find any words about the confirmation receipt of my postal address. I hope you noted my postal address at Bangalore in my previous mail and need a mail assurance ( in number of days) from you regarding the time required for the cheque processing till it reached my door step. This is because I already got a bad experience with Airtel (The lag happened in giving communication about the cancellation of my number[protected].

Thanks,
Shijil





[protected][protected][protected][protected]



From: NodalOfficer.[protected]@airtel.in [mailto:NodalOfficer.[protected]@airtel.in]
Sent: Wednesday, January 21, 2009 1:09 PM
To: Shijil
Subject: [protected]


Dear Mr. Gopalan,

Thank you for contacting Airtel contact center.

With reference to your email dated 21/01/09 in regard to cancellation of your number.

We at Airtel, use stringent measurement and control applications to ensure that the service you receive is error-free. On rare occasions, like experienced by you, we fully recognize the shortcomings and assure you of all measures to provide you with error free services.

It is our privilege to have you as our valued customer and thank you for your continued support. We look forward to a very warm and fruitful association with you.

Should you require any further clarifications or assistance, please get intouch with us on [protected] OR reply to us via email at Nodalofficer.[protected]@airtel.in.

We value your association with Airtel.

"We are operational from Monday to Friday from 9.30 am to 6:30 pm. All mails coming to us after 6 pm or on weekends shall be addressed on the following working day. "

Warm Regards,
Nodal Officer.
Shijil <[protected]@infosys.com>
[protected]:03 AM


To "NodalOfficer.[protected]@airtel.in" <NodalOfficer.[protected]@airtel.in>
cc "[protected]@airtelindia.com" <[protected]@airtelindia.com>, "NodalOfficer.[protected]@airtel.in" <NodalOfficer.[protected]@airtel.in>
Subject RE: [protected]



P Please do not print this e-mail unless it is absolutely necessary P












Hi,

Please Send Cheque to the below address. But still I didn’t get answer for my question Why it took this much time to solve this issue and why nobody called me after giving call back request for 5 times, why it moved till escalation level at nodal officer level?

Please check call records of my new number which I am using at Bangalore[protected] from Jan 1st 2009 and let me know the total time I spend talking to the number 121 (Airtel Customer Care). I am expecting an answer for this.


No: 12, Surabhi,
Muniswamappa Layout,
Thindlu,
Vidyaranyapura,
Bangalore - 97


Thanks,
Shijil





[protected][protected][protected][protected]




From: NodalOfficer.[protected]@airtel.in [mailto:NodalOfficer.[protected]@airtel.in]
Sent: Tuesday, January 20, 2009 7:07 PM
To: Shijil
Subject: [protected]


Dear Mr. Gopalan,

Greetings from Airtel!

As per the discussion, we had with you, we hereby understand that, you had given a request for cancellation on 05/11/09. We hereby, regret the delay in processing your request. Further to your complaint, the services on your number are cancelled effective 03/01/09. Please find a copy of the bills from Nov 08 to Dec 08 on your number as below:



We have also credited Rs.969/- on 03/01/09 and Rs.114.52 on 20/01/09. Please find the details of credit given as below:
Months Amount in Rs.
Nov 205.16
Dec 559.56
Jan 306.87
Total 1071.59





Post to which there is a credit of Rs. 777/- on your number. The refund shall be processed and sent within 35 working days. Please confirm us the complete address to enable us to process the same.

Should you require any further clarifications or assistance, please get intouch with us on [protected] OR reply to us via email at Nodalofficer.[protected]@airtel.in.

We value your association with Airtel.

"We are operational from Monday to Friday from 9.30 am to 6:30 pm. All mails coming to us after 6 pm or on weekends shall be addressed on the following working day. "

Warm Regards,
Nodal Officer

Dear Sir/Madam,

I am using airtel connection (Mob. : [protected]) for last 2 years. This connection is a corporate connection (HCL). In the plan, Airtel provides 500 min. free on CUG calls. I never checked that i am getting CUG calls for free or not. But I took one more corporate number with the same plan. Then I realise that they are charging for CUG calls also. then I made number of written complaints in airtel but they are giving me number of reasons and told me that you contact your company represantative for the same, We cannot do anything for the same. I called number of times to company representative, but he never picked the mobile.
So I was helpless. I asked them to disconnect my both the numbers. But they disconnected my new number (Mob Number: [protected]) and not disconnecting my old number (Mob: [protected]). I took advanced rental (Rs 699/- for 1 years) plan. I just use my new number for one month. They are asking to pay full advance rental. My old mobile number’s advance rental is also expired on 10th March, They renewed the plan, but they are not disconnecting my connection.

Please help me to resolve my problem. Either they should not charge for CUG calls and adjust my last bills CUG call charges also on the both connections or Please disconnect my both number and charge me only monthly rent not advanced rental.

PLEASE PLEASE HELP ME TO RESOLVE MY PROBLEM.

MOBILE NUMBERS: [protected], [protected]

Dear Sir,

Even though the Airtel customer care executives a re excellently trained and well behaved, there was this guy in the Tech support dealing with 'Nokia handset GPRS'. He was so rude at times when I failed to comprehend his thoughts and queries he went to the near level of insulting and degrading me as an individual.

Some tings hust as a "mamooli" Tech Support guy talking to me as software enguneer. I have given up the sim; it was an Airtel Pre-paid service.

My request is that I want an Email apology from Airtel or else I shall start a signature campaign against the tech support guys who have not harassed just me but many whom I know.

Thanking you
(shillong)

Hello,

Since the past 6 months there has been irritating irresponsible and discrepancy in sending the post paid bills at home. The customer care executives are excellently trained and every time are able to persuade to believe that the bills will be delivered next month definitely and many times simply blaming the delivery boys. This month the company has gone one step ahead yet hasn't sent the bills. Every time a call is made to the help center they send a message delaying the last date of payment and above all they have started a new campaign to stop paper bills!

Please help the bills nedd to be delivered. My region of Airtel Post paid is Shillong [Meghalaya]

Thanking you.

hello sir,

this is ganesh prabakar mobile connection no [protected], residing at chennai, using this number with moble since one and half years. Emplyoees who are working in airtel postpaid division contacted for one week and asked me to get postpaid connection. i said them that i am using airte-samsung combo back GID-A sim so that it is not possible to change new sim but he told me there is no problem as you are going to use airtel sim. so i belived that there was no probem. they got my id proof and photo also. Next day i phoned to that particular person regarding the activation he told me that the postpaid connection has been activated. but by using the new sim given by the airtel employee, i can not use my mobile also because the existing sim (gid-a sim which i got one and half years back ) barred and the moble will work with gid-a sim only

i communicated to customer care they told me there is no problem wiht us. i approached airtel showroom tambarm they told me that we cannot do anything.
i phoned to airtel person who gave me this connection told me that i will try my level best

I am not receiving the post paid bill on time from two three months. Since i have reimbursement for the bill from company, the bill has to be submitted to our accounts before 10th of every month.
My bill date is on 26th of every month but i still never receive the bill before 10th of next month.
I agree that previous months delay was because o[censored]p gradation of soft ware, and the bill was sent on 16/02/09.I had to pay from my pocket for that month.
The current month i had called n number of times to customer care, registered complains three times, spoke to the manager twice, but in vain still not received the bill. I made it clear to Airtel that in case if i don’t get the bill by 10/03/09 i will not be making any payment for current month.
I am really frustrated with Airtel, one of the poorest, class -3 services from airtel.I can't change the network since this is a corporate connection.
When they penalize if we pay the bill late, why can’t we?

And the most important thing is that the bill is sent through E-mail.
E-mail doesn't make sence here, than imagine a hard copy!!!

At least the others be aware about the services from airtel.

One Cutomer Care office called on my cell from Mobile No. [protected] saying she is priti working for Airtel. She explained some scheme and asked me to provide some documents for my identity.

As per out telecon, one thief named Ravi visited my place and cheated me for Rs. 580/-. he has taken cash from me and the talk time is not even added nor they are traceble. the mobile phone he has given is [protected]. he has given a cutomer copy with airtel logo on it.

I wonder how such reputed company is unaware of the fact that such people are cheating their valuable customers. If this is the thing i would not continue my service with teh said service provider.

the photo of the fake executive is with me. tell me if it can help you to trace him.

Sir, Iam, Amit Roy, P.O.-BUDBUD, Dt.-BURDWAN, Pin.-713403. I have a Airtel prepaid connection,
No.-[protected].There comes enormous push massages and a few are so prepared that can be activated
without the consent of the customer.As and when the balance money reduces suddenly, only then I know
the plunder.For numberless time I have wanted help customer-care, but undone. They had never helped me anyway.I have also requested, please stop further deduction, I donot want refund too.. But fromRs75
balance, allmost all are cut dwan to Rs3. In my area most Airtel customer are facing the same problem.
In the last 4 months Ihave not used the sim less than 15 days. Iwant a proper enquiry and revival of
responsibility and reputation.
Sincierly, Amit Roy

Dear Sir/Ma'm,

I'm a consumer using Airtel Mobile connection since I moved to Pune, Maharashtra in the year 2006. I've never had time to analyze Airtel Services. But now I'm seriously facing a lot of problems with the network coverage of Airtel.. After umpteen number of calls, My problem is still not resolved & I'm vexed with their poor service..

I've called Airtel Customer Care and logged a complaint with them in the last week of January 2009 regarding the problem of network coverage. I was given a turn around time of 10 days & was assured a call back.. But I did not get a call back from their end.. I called them again during mid February 2009 a couple of times, to find the status of the problem.. For which, I was given a status that My complain has been escalated to Second Level Team by the Customer Care Representative.. The persons I've spoken to have assured that they will arrange for a call back & told that they are working with My case..

Since my problem is still not resolved, I've visited Airtel Gallery in the location I stay.. For which, I was asked to call a helpline with the number 888 from there.. I called & the resolution given to Me was pure nonsense, as it takes 3 months for my problem to be resolved.. This shows how pathetic is their service to customers after false promises with their marketing..

I don't have any other option, that is why I'm putting forward the problems I'm facing with the service provided by Airtel Network, ,

-- The signal strength is very weak in the location( Viman Nagar, Pune) I stay.. It varies from no signal to two-three points in the antennae of the display..

-- The calls get dropped& voice clarity is very bad even if I stand in the balcony or near the windows because of poor signal strength.. This obviously makes no sense because I'm billed for every single call I make..

-- Whenever I make STD calls, I face the problem of call drop & cross- connection with people I don't know which in turn affects My bill..


I've even changed My handsets to check if it is a problem in the handset.. The problem is still not resolved and am left in vain.. I know it would be an easy option to change to other network services, but the issue is I can't easily change My mobile number.. I'll be obliged if this problem is considered sensitively to take the necessary actions ASAP..

Thanking You Sir/Ma'm,

Yours sincerely,
Suman Amritraj..