Airtel Complaints & Reviews

I’m complaining about my network issues, it’s very hard to use my mobile data nd calls in my home. I have gave lot nd lot of complaints to customercare bt thr is no response. I can’t able to use my data, totally the speed in my house is 28/kb/sec is this is your speed?
So plz take responsibility to clear my issue it’s my last complaint. If it’s happen i need to change my network.
Regards
Jagen ([protected])

Sir/ medam, i have wrong use jio number [protected] in airtel app from another phone today 3/1/2020. I have try to transfer recharge rs 449 plan from my another bank account to my number [protected]. So i tell you that my money deducted but money was not recieved and transaction failed... (Mrb id[protected] and transaction id [protected]) so sir/ medam, i requested to you return my money soon as possible. I need my money within 10hr.

I just recharged my phone which a new data pack and as soon as i did it most of the sites are not opening. They get redirected to http://one.airtel.in/rcconf as a result i have not been able to use some coupons, and i am not able to browse through most useful sites. Please give a solution for this. I am losing on money because of their redirecting and i tried to reset apns and cleared my caches in all the browsers i use, nothing helped. I contacted 198 but they told me they don't deal with this issue. It's really harassing and i dont know where to go and how to deal with this. Please provide a solution soon.

My sim was originally a bsnl sim but i ported it to airtel. After receiving the new sim i found that i was unable to recharge it online. The airtel app kept failing the transaction due to technical problem and i lost the money (₹49) and any other recharging app like google pay and paytm just refunded the amount within seconds. Plz help me and resolve this issue.

एयरटेल डीटीएच आईडी [protected] मेरे पास 24 दिसंबर 2019 को एयरटेल डिजिटल टीवी की तरफ से कॉल आया आप ज्यादा दिन से रिचार्ज नहीं करवा रहे हैं आप हमारे पुराने ग्राहक हैं आपको बेस्ट ऑफर के तहत ₹245 के रिचार्ज पर अच्छा पैकेज दिया जा रहा है जिसमें किड्स स्पोर्ट्स हिंदी इंटरटेनमेंट और हिंदी मूवी के चैनल शामिल होंगे कॉल आने के 10 मिनट बाद ही मैंने ऑनलाइन रिचार्ज कर लिया जब 25 दिसंबर तक भी मेरे चैनल चालू नहीं हुए तो मैंने कस्टमर केयर फ्री कॉल की उन्होंने 24 घंटे के अंदर पैक एक्टिवेट होने की बात बोली 26 तारीख को वह अपने वादे से मुकर गए और मुझे अब तक मेरे पैक का बेनिफिट नहीं मिला

I ordered fastag from airtel app on 23 nov and still waiting to get it delivered. I mailed them many times and tweeted many time and each time they say issue will be resolved in two working days but still not resolved.
After 25 days they provided me a tracking number again which is showing returned to hub.
I just want my money back and suggest every one never buy with airtel app or airtel payment bank.
Each time i am waiting in long ques on toll plaza.
Third class service with most weired and cheap support

Address: 2 no. Ponka grant
Pin: 785699 p. O: kanaighat
Dist: golaghat, assam
I am suferring from very slow internet speed only in my area and also there is call drop and voice break. Even the airtel app is not taking any complaint now a days. They dont even recieve any calls. I have been complaining about 6 months above till now no response.
Kindly resolve my problem.

Sir me samarjyoti guwahati se like raha hu. Airtel se tower installation ke like jo proposal mila tha aplogoka kuch problem ki wajah se what complete nehi huwa isliye jo paisa mene diya tha woh kindly as much as possible wapas kar dijiye.2 years hone wala he aur logo ko interest dena par raha he.. Kyun ki yeh project mene mahila samiti se loan let ke kiya tha.. Mera pas sara documents available he with call records..
Mera no [protected], [protected], [protected]
[protected]@gmail.com
Thank you sir

Dear sir,
About 3 months ago the aforesaid company was advertising and providing norton antivirus security with all their 82 days validity 4g packs in my [protected]. The validity of the antivirus was july 2020. Suddenly the company withdrawn the service from my number without any cause. However, in their my airtel app, the advertise of the antivirus is still there. I am attaching two pics for ur kind perusal.
Plse take suitable action against the fraud of the company
Thanking you in advance

Received fastag but still it is showing as shipped in airtel app. Hence unable to active it. Already notified to airtel 20 days back but no action taken yet. Everytime am facing problem at the toll. If the company is unable to provide services it should be suspended/terminated from such contract. How can nhai appoint such company who is least borthered for providing regular services.

Hello,

I’m vijaya and i’m using airtel more than 3 years and i opt for 2499 plan to buy a iphone 7 that was my major mistake in my life.. Since then i have network issue like anything in the world.

I used to complain everyday your support is torture.. No one helped me and i miss my office cabs now and then because of your wonderful network and then i have opt ola and uber and then i have to face my manager for coming late.. If it’s a raining then i have to pay 1000rs to reach my office to uber guy and i have beg ppl around for call and for hotspot just because of your wonderful network..

I was literally waiting for this plan to get clear so that i can port out to better network.. But your support ppl said that i’m still on plan but i got a bill of 980rs your support said there might issue, actually it’s a problem with airtel

Now my internet and calls are both aren’t working called support spoke to zibran he was very rude as usual with your wonderful support.. He said my entire internet is over.. Wherein i daily see remaining or balance internet around 128gb etc. But all of sudden the internet has consumed 100% so now i have to pay extra for booster or buy a smart bytes..

Great team and great network..

Can i get an solution immediately from a relevant person

My number : [protected]

Thank you

Purchased fastag through My Airtel app on 11 Dec. Received message on 21 Dec that fastag is shipped for delivery and should reach in 6-8 working days. Still not received it.
Helpline number is of no use as they disconnect call with audio that all customer support executives are busy, call later.
Raised issue on Twitter also but it is of no use. Can you guys help?

Dear Sir /Ma'am
I am unable to use 4g speed. I have recharge 599 plan but I will not use your 4g speed your 4g speed is maximum 30 kbps and network is very bad every time your network gone up and down when I call your customer support he will suggest me to wait about one month kindly resolve my problem as soon as possible and my cell phone number is [protected]

Sir/Madam,

I performed a prepaid mobile recharge of Rs. 399 (txn id:[protected] on my airtel mobile number xxxxxxxxxx on 02/01/2020. The said amount was debited from my account but I didn't receive any recharge benefits.

Kindly look into the matter at the soonest possible.

Looking forward to your kind cooperation in this regard.

Thank you

Today morning i just recharged with Rs 379 /- after that when i try to open certain websites it is just redirecting to http://one.airtel.in/rcconf and nothing is working after that i contacted Airtel customer care on call and thier response was simply remove the SIM and restart handset. They even don't know the exact problem and Customer Support executive told that there is no issue from their and issue is with my handset only and he is speaking very rudely and he is saying i have to wait until the issue resolved even if it takes one year. He is also saying that i can complaint to any one.
This is how Airtel is treating customers. They just sent some settings messages none of them are worked. And there is no way to reset their APN settings in IOS(I Guess).

The customer support for Airtel is ridiculous and a joke. Not that any other customer care numbers are any better.
I signed up for the wi-fi hotspot dongle provided by Airtel. It has been six months since I have registered my complaint with Airtel regarding the poor bandwidth and erratic behaviour that I am experiencing with the dongle. My complaint remains unresolved and eventually I have decided to cancel my connection.
The people who man the customer care have no capacity to do anything. When talking to them, it becomes so obvious that they are just performing like an autobot. The responses are scripted and they go through the standard scripted statements without applying any intelligence on their own.
The company takes my money with unfailing regularity but when it comes to providing service, there have no commitments at all.
There is no SLA with regard to the standard of service promised. The customer is at the receiving end and has no recourse of escalating problems and issues to higher levels. He is forced to either accept the poor service or go elsewhere. The options with the others are not any better, because this country being India, giving a customer appropriate return for his money is the not mandated at all.
I have lived in the west and can see the huge difference in what is called 'customer service'. It is virtually non existent in this country.

I am using Airtel Postpaid services from September. But from month of november i am facing network issue and no internet. I raised a complaint with Airtel customer care on 29th of November. It is still active, and when i called customer care for couple of times they just kept saying its in progress and will be resolved in 3 days. Now its been more than a month, yet didn't see any progress. Today again i called customer care for the update and the answer was so surprising as he said it would take 2 to 3 months of time to resolve. This is really disappointing.

There are bank toll free numbers where we can call banks and for any issues which are toll free numbers. But Airtel is charging Amin balance @Rs2.5/min Even I recharged unlimited pack, calling toll free numbers is not eligible with unlimited packs, Airtel is charging more amount of money from customers for calling toll free numbers even if we have unlimited recharges done.. Even calling Airtel customer care, they are not responding properly...

I have ordered fastag on 9.12.2019 but till now i have not received. And a i want my money back.
I have complained to customer care through phone then also mailed but not getting any response. When i mailed got response we are working for you. Since 15 days repeatedly complaining but no response.
Why they are harrassing people i don't know .
If they want to keep my money let them kee and inform me.
As airtel is in loss and no one using it they are taking this type people's money and feeding their staff. You fraud airtel.

Today at 3:03pm i recharged my mobile number from airtel application by payment through Paytm wallet. Amount was 48Rs.
Recharge got failed. Paytm says they are not responsible because it is merchant's job for delivering products. I have screenshots of failed recharge. I was looking for refund in airtel application and it wasn't available there. I need refund of Rs48.