Airtel Complaints & Reviews

I have message airtel for upc on 23 rd december 2019 and didn't got the porting code and after they said there is a technical problem now i call up them today (26 december 2019) they said technical problem is solved so i agin message them today but instead of getting port code they again send the same message that your request is not processed and then i called them again and they said there is technical problem for 72 hrs. Both time they deduct balance and they are making fool.
My email [protected]@gmail.com

I have purchased a fastag for my vehicle no gj16cn4479 through airtel payment bank on 06.11.2019 by txn id ft[protected]. As per their sms it is issued with fastag id 34161fa820328aa2020bb0a0 and dispatched on 16 nov. 2019. But, after more then 1 month the fastag neither delivered nor information of it till date. They are provided wrong tracking no of dtdc courier. I frequently complaint on their channel by mail and customer care no they are unable to resolve the issue and asking for waiting for 2, 7, 14 working days excluding banking holidays every day so their 2, 7, 14 days will never stop.

I have purchased a fastag for my vehicle no gj16cn4479 through airtel payment bank on 06.11.2019 by txn id ft[protected]. As per their sms it is issued with fastag id 34161fa820328aa2020bb0a0 and dispatched on 16 nov. 2019. But, after more then 1 month the fastag neither delivered nor information of it till date. They are provided wrong tracking no of dtdc courier. I frequently complaint on their channel by mail and customer care no they are unable to resolve the issue and asking for waiting for 2, 7, 14 working days excluding banking holidays

It's been 6 months i've been shifted to my home and requesting broadband for airtel everyone they response broadband is not available in my area here they're is no other broadband available here there are so many resodential plots. Airtel please provide your conection here.
Trust me there are a lot of resodential plots here
Sector 93b email me at [protected]@gmail.com for further details

Hello sir,

While recharging my number by mistakenly i have entered wrong number and recharge is done amount is deducted from my account.

Could you please help me here. Appreciate your help here.

Wrong number: [protected]

Transaction id: [protected]

Amount: 296 rupees

Correct number: [protected]

I am unable to use the internet as internet speed is very slow and always there is problem regarding 4g network.. I have to switch the network mode to 2g to make a call. I have contacted many time on customer care but the issue remains the same. I have recharged my number with 1.4 gb/day but due to speed i can't use the same and my money got wasted. If it can't be solved i have to switch my network

Please see my below issue, i am using airtel services from last 15 years and do not expect any fraudulent promises or forfeiting of my platinum benefits without any intimation.in my airtel app, it shows that i am eligible for following premium benefits, but surprisingly i am unable to use most these benefits (Refer attached screenshots). I never have deactivated my amazon prime membership, but customer care rep has said that i deactivated the amazon prime and now i cannot avail this membership which is not true. Also, i am unable to use the norton antivirus app due to unknown reasons. Please look into this escalation and do the needful at the earliest. Otherwise, i will make sure that we port all 4000+ postpaid connections to vodafone as they will definitely deliver all the benefits which they promise and not make fake promises like airtel. This needs to be escalated to the higher level."

My airtel broadband landline no. Is[protected]

My landline is not working since my connection was updated to optical cable (3-4- wks ago).

Repeated complaints have failed to solve the problem. Engineers even told me to change my handset which i did to no benefit.

Am very dissatisfied as a customer.

Please take urgent corrective action.

I changed from prepaid to postpaid services. After porting the number inserting the new sim, i was supposed to call on 59059 for tele-verification with the which was sent in a message.
However, when i called today... The call is not going through. It displays that we were unable to process your request. I am missing out on all important calls. Kindly assist asap.

Hello, on 4-nov-2019, i have cleared by postpaid bill amount of rs.1029, through airtel app using amzon wallet. But for unknown reasons the transaction had been split into 3 different transactions for rs. 343 each. And on 5 — nov-2019 two of these transactions are reversed saying duplicate. I. E., total amount of rs. 686. But this amount was not refunded into my amazon wallet. Many complaints are raised on this with customer care, nodal officer and appellate office. They just close the ticket saying contact amazon on this.

Amazon says, there is only a single transaction for rs. 1029 and airtel had acknowledge the same saying they received the amount.

What had happened to rs.686 which was reversed on 05-nov-2019.
Both airtel nor amazon are telling to contact each other.

I have attached the transaction details, i need you people to look it on priority, and stop charging late payements charges on my postpaid account

Airtel — online recharge failed but amount deducted

I have recharged my mobile number [[protected]] through net banking for rs. 399 on 24th dec 2019 and received an sms with transaction reference [[protected] ]. Bank transaction was also completed successfully but my mobile is not recharged. Till now i got no message regarding the recharge, although the amount has been debited from my bank account.

I have port my idea sim to airtel recently but i am not able to recharge it through on-line transaction apps like paytm it shows my idea mob no details
My alternate phone number is [protected]
Email address [protected]@gmail.com
It shows failed transaction and i am not able to contact customer care due to the imsufficient balance.
Please resolve the issue asap

I have paid bill via paytm on 16th november, 2019 for two postpaid numbers one payment is made 116 rupees at 23:01 and second number bill payment made 23:04...
Airtel reference no for mobile number (977903xxxx) :[protected]
(9915032xxx):[protected]
I have made complaint to airtel on 13 th december customer care said it will resolved in 4 days nothing resolved then i called them back today after 7 days customer carver said i will escalate ur complaint what the hell they says first it will resolved in 4 days then i was waiting and called them today after kept waiting and still they want to escalate it’s totally harassment to customers who paid their bills on time because i have got invoice when and what time i have paid with transaction i’d and airtel reference number and i already contacted paytm and payment was succcesful... After speaking to airtel customer care 20th december i got it they just harassed just kept asking same questions again and again then i asked him to transfer call to supervisor he transferred and the supervisor lady name was manju she also wasted my time and escalate the complaint but still nothing has been resolved... Bloody all lie customer care she asked me give her transaction i’d and reference number i gave her on 20 th december she said give me 24 hours complaint numbers are below manju (Airtel so called supervisor)
Complaint numbers
1.[protected]
2.[protected]
Will get resolved but still nothing has been resolved neither updated to us about complaint i checked my email i’d checked both numbers no message updated what is the reason and i called back agai after 48 hours and another customer care she again asking the same question i told then she want to put another complaint just to harass the customer then she transferred my call to supervisor i was speaking to him i told him whole story he said transaction numbers was not correct that’s why they closed the complaint how come without informing customers they can close i have not received any message any email nothing no call... I told him i[censored] guys can’t resolve the complaint then stop my both numbers then he started explaining me prepaid plan bloody hell who asked u for then he said ok i put complaint then he deducted my call that what they do and if i call again there will be another person it’s literally harassment wasting time now i also sent both invoice on their email i’d... Harassment harassment just harassment they doing they thing customers are free they can call them over and over they just take the complaint then close itself bloody hell i have paid the money that is hard earned money not like u people earning just type the complaint and close it without any reason itself without informing customers...

I have paid bill via paytm on 16th november, 2019 for two postpaid numbers one payment is made 116 rupees at 23:01 and second number bill payment made 23:04...
Airtel reference no for mobile number (977903xxxx) :[protected]
(9915032xxx):[protected]
I have made complaint to airtel on 13 th december customer care said it will resolved in 4 days nothing resolved then i called them back today after 7 days customer carver said i will escalate ur complaint what the hell they says first it will resolved in 4 days then i was waiting and called them today after kept waiting and still they want to escalate it’s totally harassment to customers who paid their bills on time because i have got invoice when and what time i have paid with transaction i’d and airtel reference number and i already contacted paytm and payment was succcesful... After speaking to airtel customer care 20th december i got it they just harassed just kept asking same questions again and again then i asked him to transfer call to supervisor he transferred and the supervisor lady name was manju she also wasted my time and escalate the complaint but still nothing has been resolved... Bloody all lie customer care she asked me give her transaction i’d and reference number i gave her on 20 th december she said give me 24 hours complaint numbers are below manju (Airtel so called supervisor)
Complaint numbers
1.[protected]
2.[protected]
Will get resolved but still nothing has been resolved neither updated to us about complaint i checked my email i’d checked both numbers no message updated what is the reason and i called back agai after 48 hours and another customer care she again asking the same question i told then she want to put another complaint just to harass the customer then she transferred my call to supervisor i was speaking to him i told him whole story he said transaction numbers was not correct that’s why they closed the complaint how come without informing customers they can close i have not received any message any email nothing no call... I told him i[censored] guys can’t resolve the complaint then stop my both numbers then he started explaining me prepaid plan bloody hell who asked u for then he said ok i put complaint then he deducted my call that what they do and if i call again there will be another person it’s literally harassment wasting time now i also sent both invoice on their email i’d... Harassment harassment just harassment they doing they thing customers are free they can call them over and over they just take the complaint then close itself bloody hell i have paid the money that is hard earned money not like u people earning just type the complaint and close it without any reason itself without informing customers... Attached invoice plz tell them to check

Please active my mobile number [protected]. Give unlimited calls and sms.
Please remove the complaints and active my airtel mobile number. Please remove the blocking number [protected] please active in all unlimited calls and massages all type of services and helps please give to me. Peoples are give the complaints you will please remove and then active my sim card.

I am able to add money to the wallet in airtel app. The problem started when i wanted to pay my electricity bill and i have added some money thinking that i can pay my bill but i cannot, airtel says that debit from this account is not allowed. I tried to use that money for recharges/dth recharge/anything, its not possible, basically they took all my money and locked it and i went to the nearest payments bank outlet and they didnt help me either. I mailed them the problem [protected]@airtelbank.com... They have given me a query number[4574296] and automated reply and left the problem in dust.

I am trying to recharge my mobile number from airtel app and retailer and i went to airtel store. But the recharge is not happening. I am trying from 3 days with airtel customer care and they say they have escalated. When i call the next day they say issue resolved but it been never getting resolved.in 2 days my service will also get disconnected. Such a pathetic experience i am having and no one is responsible for the customer issue.
I have converted my airtel from postpaid to prepaid and i have done 1st recharge which is successful this is the second recharge i am trying.

Hello sir my airtel no is [protected] in bihar state i have facing a recharge issue from recharge amount of rs 79 /- i am recharge my number from net banking. Recharge successful from my net bankingand amount is debited in my account. But recharge not successful from airtel. I am calling to customer care to concern this matter but executive is tell me recharge not successful because i have screen short for the recharge and i am sent you screen shot to help me. Thanks

Sir,
I accidentally recharged the same number twice ([protected]) with amount 2398, please revert it to the correct number [protected] as fast as possible
Recharge amt: 2398
Wrong number [protected]
Correct number [protected]
Transaction id: [protected]
Please revert the amount back or help out in anyway possible, i had recharged the money visiting airtel.in....

I requested for change in broadband plan.My current plan is 799, from tis i lik to change for 999 plan. I paid extra amount rs.2000 for six months on Dec 8. But my plan didnt change. I tried to cal and mail regarding this, but my request is not solved. its been more than 15 days, but still no progress. I have mailed regarding this, and got a reply, that issue will resolve in 72hrs. But nothing happened. Likewise i mailed 4 times.When will my issue b resolved?